/**
* Get the agent with the lowest tickets assigned in specific category
*
* @param integer $cat_id
* @return integer $selected_agent_id
*/
public function autoSelectAgent($cat_id)
{
$agents = $agents = Models\Category::find($cat_id)->agents()->agents();
$count = 0;
$lowest_tickets = 1000000;
// If no agent selected, select the admin
$first_admin = Agent::admins()->first();
$selected_agent_id = $first_admin->id;
foreach ($agents as $agent) {
if ($count == 0) {
$lowest_tickets = $agent->agentTickets->count();
$selected_agent_id = $agent->id;
} else {
$tickets_count = $agent->agentTickets->count();
if ($tickets_count < $lowest_tickets) {
$lowest_tickets = $tickets_count;
$selected_agent_id = $agent->id;
}
}
$count++;
}
return $selected_agent_id;
}
public function index()
{
$administrators = Agent::admins();
return view('ticketit::admin.administrator.index', compact('administrators'));
}
