/**
* Creates new Ticket and redirects to its page
*
* @return \Illuminate\Http\RedirectResponse
* @throws \ValidationException
*/
public function onTicketCreate()
{
$data = post();
$this->helpers->validateTicket($data);
$creator = \Auth::getUser();
$ticketPage = Settings::get('address');
$newStatus = TicketStatus::where('name', 'New')->first()->id;
$content = $this->purifyTicket($data['content']);
$ticket = new Ticket();
$ticket->hash_id = 'temp';
$ticket->category_id = $data['category'];
$ticket->creator_id = $creator->id;
$ticket->email = $creator->email;
$ticket->website = $data['website'];
$ticket->topic = $data['topic'];
$ticket->content = $content;
$ticket->status = $newStatus;
$ticket->save();
$hashId = $this->helpers->generateHashId($ticket->id);
$ticket->hash_id = $hashId;
$ticket->save();
$this->page['hash_id'] = $hashId;
$this->helpers->newTicketHandler($hashId);
$mailer = new SupportMailer();
$address = Settings::get('address');
$vars = ['ticket_number' => $ticket->hash_id, 'ticket_link' => $address . '/' . $ticket->hash_id];
$mailer->sendAfterTicketCreated($creator->email, $vars);
return \Redirect::to($ticketPage . $hashId);
}
/**
* After Update method
*
* Triggers mail sender on update.
*/
public function afterUpdate()
{
$mailer = new SupportMailer();
$email = $this->creator->email;
$address = Settings::get('address');
$vars = ['ticket_number' => $this->hash_id, 'ticket_link' => $address . '/' . $this->hash_id, 'ticket_status' => $this->status->name];
if ($this->status == 'Closed' || $this->status == 'Resolved') {
$mailer->sendAfterTicketClosed($email, $vars);
} else {
if ($this->is_support == 1) {
$mailer->sendAfterTicketUpdated($email, $vars);
}
}
}