/**
* Test ticket by id method => uses tickets.json data
*/
public function testSingleTicket()
{
$ticket = new TicketM($this->data->singleTicket);
$target = new TicketM(array('displayId' => $ticket->getDisplayId()));
$this->restMock->method('restCall')->willReturn(json_encode($this->data->singleTicket));
$this->restMock->getTicketById($target->getDisplayId(), $target);
$this->assertTrue(count($ticket->getNotes()) === count($target->getNotes()));
$this->assertEquals($ticket, $target);
$this->assertTrue($ticket->getDescription() === $target->getDescription());
$this->assertTrue($ticket->getSubject() === $target->getSubject());
$this->assertTrue($ticket->getStatus() === $target->getStatus());
$this->assertTrue($ticket->getStatusName() === $target->getStatusName());
$this->assertTrue($ticket->getId() === $target->getId());
$this->assertTrue($ticket->getDeleted() === $target->getDeleted());
$this->assertEquals($ticket->toJsonData(), $target->toJsonData());
if ($ticket->getNotes()) {
$this->assertNotEmpty($target->getNotes());
$expected = $ticket->getNotes();
$notes = $target->getNotes();
/** @var Freshdesk\Model\Note $note */
foreach ($notes as $k => $note) {
$this->assertInstanceOf(get_class($expected[$k]), $note);
$this->assertTrue($expected[$k]->getDeleted() === $note->getDeleted());
$this->assertEquals($expected[$k]->toJsonData(), $note->toJsonData());
}
}
}
/**
* @param TicketM $model
* @param bool $requesterOnly = true
* @param bool $includePrivate = false
* @return array<\Freshdesk\Model\Ticket>
*/
public function getTicketNotes(TicketM $model, $requesterOnly = true, $includePrivate = false)
{
$notes = $model->getNotes();
if (empty($notes)) {
$model = $this->getFullTicket($model->getDisplayId(), $model);
$notes = $model->getNotes();
}
$return = array();
foreach ($notes as $note) {
/** @var \Freshdesk\Model\Note $note */
if ($includePrivate === false && $note->getPrivate()) {
continue;
}
//do not include private tickets
if ($requesterOnly === true && $note->getUserId() === $model->getRequesterId()) {
$return[] = $note;
} else {
$return[] = $note;
}
}
return $return;
}
