/**
* Creates Ticket and Message Reference fot it
*
* @param $messageId
* @param $branchId
* @param $subject
* @param $description
* @param $reporter
* @param $assigneeId
* @param array $attachments
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required branch, reporter, assignee
*/
public function createTicket($messageId, $branchId, $subject, $description, $reporter, $assigneeId, array $attachments = null)
{
if (empty($subject)) {
$subject = self::EMPTY_SUBJECT_PLACEHOLDER;
}
$this->ticketBuilder->setSubject($subject)->setDescription($description)->setBranchId($branchId)->setReporter($reporter)->setAssigneeId($assigneeId)->setSource(Source::EMAIL);
$ticket = $this->ticketBuilder->build();
if ($attachments) {
$this->createAttachments($attachments, $ticket);
}
$this->ticketRepository->store($ticket);
$this->createMessageReference($messageId, $ticket);
$this->em->detach($ticket);
$this->dispatchEvents($ticket);
return $ticket;
}
/**
* Create Ticket
* @param Command\CreateTicketCommand $command
* @return Ticket
*
* @throws ForbiddenException
*/
public function createTicket(Command\CreateTicketCommand $command)
{
$this->isGranted('CREATE', 'Entity:DiamanteDeskBundle:Ticket');
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
$this->ticketBuilder->setSubject($command->subject)->setDescription($command->description)->setBranchId($command->branch)->setReporter($command->reporter)->setAssignee($command->assignee)->setPriority($command->priority)->setSource($command->source)->setStatus($command->status)->setTags($command->tags);
$ticket = $this->ticketBuilder->build();
$this->createAttachments($command, $ticket);
$this->doctrineRegistry->getManager()->persist($ticket);
$this->doctrineRegistry->getManager()->flush();
if ($this->loggedUser instanceof OroUser) {
$this->tagManager->saveTagging($ticket);
$ticket->setTags(null);
$this->loadTagging($ticket);
}
$this->dispatchWorkflowEvent($this->doctrineRegistry, $this->dispatcher, $ticket);
return $ticket;
}
/**
* Create Ticket
* @param CreateTicketCommand $command
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required branch, reporter, assignee
*/
public function createTicket(CreateTicketCommand $command)
{
$this->isGranted('CREATE', 'Entity:DiamanteDeskBundle:Ticket');
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
$this->ticketBuilder->setSubject($command->subject)->setDescription($command->description)->setBranchId($command->branch)->setReporter($command->reporter)->setAssigneeId($command->assignee)->setPriority($command->priority)->setSource($command->source)->setStatus($command->status)->setTags($command->tags);
$ticket = $this->ticketBuilder->build();
if (is_array($command->attachmentsInput) && false === empty($command->attachmentsInput)) {
foreach ($command->attachmentsInput as $each) {
$this->attachmentManager->createNewAttachment($each->getFilename(), $each->getContent(), $ticket);
}
}
$this->ticketRepository->store($ticket);
if ($this->securityFacade->getOrganization()) {
$this->tagManager->saveTagging($ticket);
}
$this->em->detach($ticket);
$this->dispatchEvents($ticket);
return $ticket;
}
