/**
* Post Comment for Ticket
* @param Command\CommentCommand $command
* @return Comment
*
* @throws ForbiddenException
* @throws TicketNotFoundException
*/
public function postNewCommentForTicket(Command\CommentCommand $command)
{
$this->isGranted('CREATE', 'Entity:DiamanteDeskBundle:Comment');
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
/**
* @var $ticket \Diamante\DeskBundle\Model\Ticket\Ticket
*/
$ticket = $this->loadTicketBy($command->ticket);
$author = User::fromString($command->author);
$comment = $this->commentFactory->create($command->content, $ticket, $author, $command->private);
$this->createAttachments($command, $comment);
$ticket->updateStatus(new Status($command->ticketStatus));
$ticket->postNewComment($comment);
$this->ticketRepository->store($ticket);
$this->dispatchWorkflowEvent($this->registry, $this->dispatcher, $comment);
return $comment;
}
/**
* Creates Comment for Ticket
*
* @param $content
* @param $authorId
* @param $messageId
* @param array $attachments
* @return Ticket|null
*/
public function createCommentForTicket($content, $authorId, $messageId, array $attachments = null)
{
$reference = $this->messageReferenceRepository->getReferenceByMessageId($messageId);
if (is_null($reference)) {
$this->logger->error(sprintf('Ticket not found for message: %s', $messageId));
throw new \RuntimeException('Ticket loading failed, ticket not found.');
}
$ticket = $reference->getTicket();
$author = User::fromString($authorId);
if (empty($content)) {
return null;
}
$comment = $this->commentFactory->create($content, $ticket, $author);
if ($attachments) {
$this->createAttachments($attachments, $comment);
}
$ticket->postNewComment($comment);
$this->ticketRepository->store($ticket);
$this->dispatchEvents($ticket);
return $ticket;
}
