/**
* Update Ticket
*
* @param UpdateTicketCommand $command
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
* @throws \RuntimeException if unable to load required ticket and assignee
*/
public function updateTicket(UpdateTicketCommand $command)
{
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
$ticket = $this->loadTicketById($command->id);
$this->isGranted('EDIT', $ticket);
$reporter = $ticket->getReporter();
if ((string) $command->reporter !== (string) $reporter) {
$reporter = $command->reporter;
}
$assignee = null;
if ($command->assignee) {
$assignee = $ticket->getAssignee();
$currentAssigneeId = empty($assignee) ? null : $assignee->getId();
if ($command->assignee != $currentAssigneeId) {
$assignee = $this->userService->getByUser(new User((int) $command->assignee, User::TYPE_ORO));
}
}
$ticket->update($command->subject, $command->description, $reporter, new Priority($command->priority), new Status($command->status), new Source($command->source), $assignee);
if (is_array($command->attachmentsInput) && false === empty($command->attachmentsInput)) {
foreach ($command->attachmentsInput as $each) {
$this->attachmentManager->createNewAttachment($each->getFilename(), $each->getContent(), $ticket);
}
}
$this->ticketRepository->store($ticket);
$this->tagManager->deleteTaggingByParams($ticket->getTags(), get_class($ticket), $ticket->getId());
$tags = $command->tags;
$tags['owner'] = $tags['all'];
$ticket->setTags($tags);
$this->tagManager->saveTagging($ticket);
$this->dispatchEvents($ticket);
return $ticket;
}
/**
* Update Ticket Comment content
* @param Command\CommentCommand $command
* @return void
*/
public function updateTicketComment(Command\CommentCommand $command)
{
$comment = $this->loadCommentBy($command->id);
$this->isGranted('EDIT', $comment);
\Assert\that($command->attachmentsInput)->nullOr()->all()->isInstanceOf('Diamante\\DeskBundle\\Api\\Dto\\AttachmentInput');
$comment->updateContent($command->content);
$comment->setPrivate($command->private);
if ($command->attachmentsInput) {
foreach ($command->attachmentsInput as $each) {
$this->attachmentManager->createNewAttachment($each->getFilename(), $each->getContent(), $comment);
}
}
$this->commentRepository->store($comment);
$ticket = $comment->getTicket();
$newStatus = new Status($command->ticketStatus);
if (false === $ticket->getStatus()->equals($newStatus)) {
$ticket->updateStatus($newStatus);
$this->ticketRepository->store($ticket);
}
$this->dispatchEvents($comment, $ticket);
}
/**
* @param array $attachments
* @param AttachmentHolder $attachmentHolder
*/
private function createAttachments(array $attachments, AttachmentHolder $attachmentHolder)
{
foreach ($attachments as $attachment) {
$this->attachmentManager->createNewAttachment($attachment->getName(), $attachment->getContent(), $attachmentHolder);
}
}
