/**
* @args {"description": "Delay: Clean offline client and helpdesk every minute"}
*/
public function perform()
{
$accounts = Account::findAll([]);
foreach ($accounts as $account) {
$accountId = $account->_id;
$setting = HelpDeskSetting::findOne(['accountId' => $accountId]);
if (!empty($setting)) {
$maxWaitTime = $setting->maxWaitTime;
// Close timeout conversation
$chatConversations = ChatConversation::findAll(['accountId' => $accountId, 'status' => ChatConversation::STATUS_OPEN, 'lastChatTime' => ['$lt' => TimeUtil::msTime(time() - $maxWaitTime * 60)]]);
foreach ($chatConversations as $chatConversation) {
HelpDesk::disconnect($chatConversation->_id, ['type' => 'brake']);
}
// Delete timeout pending client
$pendingClients = PendingClient::findAll(['accountId' => $accountId, 'lastPingTime' => ['$lt' => TimeUtil::msTime(time() - PendingClient::PING_THRESHOLD)]]);
foreach ($pendingClients as $pendingClient) {
$pendingClient->delete();
}
// Clean offline helpdesk
$cache = Yii::$app->cache;
$onlineHelpDesks = $cache->get(HelpDesk::CACHE_PREFIX_HELPDESK_PING . $accountId);
if (!empty($onlineHelpDesks)) {
foreach ($onlineHelpDesks as $deskId => $lastPingTime) {
if ($lastPingTime < TimeUtil::msTime(time() - HelpDesk::PING_THRESHOLD)) {
HelpDesk::leave($deskId, $accountId, ['type' => 'droping']);
}
}
}
}
}
}
/**
* Login
*
* <b>Request Type</b>: POST<br/><br/>
* <b>Request Endpoint</b>:http://{server-domain}/chat/site/login<br/><br/>
* <b>Content-type</b>: application/json<br/><br/>
* <b>Summary</b>: This api is used for the help desk to login.
* <br/><br/>
*
* <b>Request Params</b>:<br/>
* email: string, the user email, required<br/>
* password: string, the user password, required<br/>
* <br/><br/>
*
* <b>Response Params:</b><br/>
* ack: integer, mark the create result, 0 means create successfully, 1 means create fail<br/>
* msg: string, if create fail, it contains the error message<br/>
* data: array, json array to describe the users detail information<br/>
* <br/><br/>
*
* <b>Request Example:</b><br/>
* <pre>
* {
* "email" : "*****@*****.**",
* "password" : "abc123"
* }
* </pre>
* <br/><br/>
*
* <b>Response Example</b>:<br/>
* <pre>
* {
* 'ack' : 1,
* 'data' : {
* "accessToken" : "7f2d1e92-9629-8429-00be-2d9c6d64acdb",
* "userInfo" : {
* "name" : "harry",
* "avatar" : "path/to/avatar"
* }
* }
* }
* </pre>
*/
public function actionLogin()
{
$params = $this->getParams();
$deviceToken = $this->getParams('deviceToken');
$environment = $this->getParams('environment');
if (empty($params['email']) || empty($params['password'])) {
throw new BadRequestHttpException("parameters missing");
}
$helpdesk = HelpDesk::getByEmail($params['email']);
if (empty($helpdesk)) {
throw new ForbiddenHttpException("用戶不存在");
}
if (!$helpdesk->isActivated) {
throw new ForbiddenHttpException("用戶未激活,请激活后使用");
}
if (!$helpdesk->isEnabled) {
throw new ForbiddenHttpException("该账号已被禁用,请与管理员联系");
}
if ($helpdesk->validatePassword($params['password'])) {
$tokens = Token::getUnexpiredByUserId($helpdesk->_id);
if (!empty($tokens)) {
$data = ['isForcedOffline' => true, 'id' => $helpdesk->_id . ''];
$accountId = $tokens[0]->accountId;
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_FORCED_OFFLINE, $data, [ChatConversation::CHANNEL_GLOBAL . $accountId]);
//deviceToken changed, push forcedOffline
if (empty($deviceToken) && !empty($helpdesk->deviceToken) || !empty($deviceToken) && !empty($helpdesk->deviceToken) && $deviceToken != $helpdesk->deviceToken) {
$extra = ['deskId' => $helpdesk->_id . '', 'sentTime' => TimeUtil::msTime()];
ChatConversation::pushMessage($helpdesk->_id, ChatConversation::EVENT_FORCED_OFFLINE, $extra);
}
Token::updateAll(['$set' => ['expireTime' => new \MongoDate()]], ['_id' => ['$in' => Token::getIdList($tokens)]]);
}
$isFirstLogin = empty($helpdesk->lastLoginAt);
$accessToken = Token::createByHelpDesk($helpdesk);
if (isset($deviceToken)) {
$helpdesk->loginDevice = HelpDesk::MOBILEAPP;
} else {
$helpdesk->loginDevice = HelpDesk::BROWSER;
}
$helpdesk->deviceToken = $deviceToken;
$helpdesk->environment = $environment;
$helpdesk->lastLoginAt = new \MongoDate();
$helpdesk->save(true, ['deviceToken', 'loginDevice', 'environment', 'lastLoginAt']);
$userInfo = ['badge' => $helpdesk->badge, 'name' => $helpdesk->name, 'email' => $helpdesk->email, 'language' => $helpdesk->language, 'avatar' => empty($helpdesk->avatar) ? '' : $helpdesk->avatar, 'id' => (string) $helpdesk->_id, 'accountId' => (string) $helpdesk['accountId'], 'notificationType' => $helpdesk->notificationType, 'isFirstLogin' => $isFirstLogin];
return ["accessToken" => $accessToken['accessToken'], 'userInfo' => $userInfo];
} else {
throw new ForbiddenHttpException("密码错误");
}
}
/**
* Provide card
*
* <b>Request Type</b>: POST<br/><br/>
* <b>Request Endpoint</b>:http://{server-domain}/api/member/card/provide-card<br/><br/>
* <b>Response Content-type</b>: application/json<br/><br/>
* <b>Summary</b>: This api is used for provide card.
* <br/><br/>
*
* <b>Request Params</b>:<br/>
* cardId: string<br/>
* cardNumbers: Array, card number<br/>
* names: Array
* tags: Array<br/>
* cardExpiredAt: timestamp<br/>
* <br/><br/>
*
* <b>Response Params:</b><br/>
* message:
* <br/><br/>
*
* <br/><br/>
*
* <b>Response Example</b>:<br/>
* <pre>
* {"message" : "OK"}
* </pre>
*/
public function actionProvideCard()
{
$params = $this->getParams();
$accountId = $this->getAccountId();
$params['accountId'] = $accountId . '';
if (empty($params['cardId'])) {
throw new BadRequestHttpException('param error');
}
if (empty($params['cardExpiredAt'])) {
throw new InvalidParameterException(['schedule-picker' => \Yii::t('common', 'required_filed')]);
}
$cardId = new \MongoId($params['cardId']);
$card = MemberShipCard::findByPk($cardId);
if (empty($card)) {
throw new BadRequestHttpException(\Yii::t('member', 'no_card_find'));
}
if ($card->isAutoUpgrade) {
throw new InvalidParameterException(Yii::t('member', 'error_issue_auto_card'));
}
if ($params['cardExpiredAt'] < TimeUtil::msTime()) {
throw new InvalidParameterException(['schedule-picker' => \Yii::t('member', 'not_less_than_current')]);
}
$members = [];
if (!empty($params['cardNumbers']) && is_array($params['cardNumbers'])) {
$members = Member::getByCardNumbers($params['cardNumbers']);
if (empty($members)) {
throw new InvalidParameterException(['cardNumber' => \Yii::t('member', 'no_member_find')]);
}
} else {
if (!empty($params['names']) && is_array($params['names'])) {
$members = Member::getByNames($params['names']);
if (empty($members)) {
throw new InvalidParameterException(['memberNames' => \Yii::t('member', 'no_member_find')]);
}
} else {
if (!empty($params['tags']) && is_array($params['tags'])) {
$members = Member::getByTags($params['tags']);
if (empty($members)) {
throw new InvalidParameterException(['memberTags' => \Yii::t('member', 'no_member_find')]);
}
}
}
}
$memberIds = Member::getIdList($members);
Member::updateAll(['$set' => ['cardId' => $cardId, 'cardExpiredAt' => $params['cardExpiredAt']]], ['_id' => ['$in' => $memberIds]]);
return ['message' => 'OK'];
}
/**
* Send Mass message
*
* <b>Request Type</b>: POST<br/><br/>
* <b>Request Endpoint</b>:http://{server-domain}/api/channel/mass-messages<br/><br/>
* <b>Content-type</b>: application/json<br/><br/>
* <b>Summary</b>: This api is used for sending mass message.
* <br/><br/>
*
* <b>Request Params</b>:<br/>
* channelId: string<br/>
* scheduleTime: long, the scheduled time, or empty which means to send right now<br/>
* userQuery.tags: array<br/>
* userQuery.gender: male, female or empty<br/>
* userQuery.country: string<br/>
* userQuery.province: string<br/>
* userQuery.city: string<br/>
* msgType: TEXT or MPNEWS<br/>
* content: string, if TEXT<br/>
* content.articles, if MPNEWS<br/>
* mixed: bool<br/>
* <br/><br/>
*
* <b>Response Params:</b><br/>
* msg: string, if query fail, it contains the error message<br/>
* <br/><br/>
*
* <br/><br/>
*
* <b>Response Example</b>:<br/>
* <pre>
* {
* "message": "OK"
* }
* </pre>
*/
public function actionCreate()
{
$massmessage = $this->getParams();
$channelId = $this->getChannelId();
if (!empty($massmessage['scheduleTime']) && $massmessage['scheduleTime'] < TimeUtil::msTime()) {
throw new InvalidParameterException(['schedule-picker' => Yii::t('channel', 'schedule_time_error')]);
}
unset($massmessage['channelId']);
$result = Yii::$app->weConnect->createMassMessage($channelId, $massmessage);
if ($result) {
return ['message' => 'OK'];
} else {
throw new ServerErrorHttpException('Create mass message fail.');
}
}
/**
* Check bind.
*
* <b>Request Type</b>: GET<br/><br/>
* <b>Request Endpoint</b>:http://{server-domain}/api/mobile/check-bind<br/><br/>
* <b>Response Content-type</b>: application/json<br/><br/>
* <b>Summary</b>: This api is used for check bind.
* <br/><br/>
*
* <b>Request Params</b>:<br/>
* <br/><br/>
*
* <b>Response Params:</b><br/>
* redirect<br/>
* <br/><br/>
*
* <br/><br/>
*
* <b>Response Example</b>:<br/>
* <pre>
* redirect('http://dev.cp.augmarketing.cn/mobile/center?openId=3DoTAN2jmRmInqhC_CDLN7aSTzvfzo') or
* redirect('http://dev.cp.augmarketing.cn/mobile/center?memberId=549a73c3e9c2fb8d7c8b4569')
* </pre>
*/
public function actionCheckBind($type = '', $param = '')
{
$params = $this->getQuery();
if (empty($params['state'])) {
throw new BadRequestHttpException('missing params state');
}
$channelId = $params['state'];
$channelInfo = Yii::$app->weConnect->getAccounts($channelId);
if (empty($channelInfo[0]['channel'])) {
throw new BadRequestHttpException('invalid channelId');
}
$userChannel = $channelInfo[0]['channel'];
$redirect = !empty($type) ? base64_decode($param) : '';
$mainDomain = Yii::$app->request->hostInfo;
if ($userChannel == Account::WECONNECT_CHANNEL_ALIPAY) {
if (empty($params['auth_code'])) {
throw new BadRequestHttpException('missing param auth_code');
}
LogUtil::info(['params' => $params, 'channelId' => $channelId, 'message' => 'alipay info'], 'channel');
if ($params['scope'] == 'auth_userinfo') {
$alipayUserInfo = Yii::$app->weConnect->getAlipayUserInfo($channelId, $params['auth_code']);
$openId = $alipayUserInfo['originId'];
} else {
//call weconnect to get openId
$openId = Yii::$app->weConnect->getAlipayOpenId($channelId, $params['auth_code']);
}
} else {
if (empty($params['openId'])) {
$openIdInfo = $this->getOriginAndOpenId($params);
$origin = $openIdInfo['origin'];
$openId = $openIdInfo['openId'];
} else {
$origin = Member::WECHAT;
$openId = $params['openId'];
}
}
//get member unionId from weconnect
try {
if (empty($alipayUserInfo)) {
//to suport alipay,because alipay did not get followers again
$follower = Yii::$app->weConnect->getFollowerByOriginId($openId, $channelId);
} else {
$follower = $alipayUserInfo;
}
} catch (ApiDataException $e) {
LogUtil::info(['WeConnect Exception' => 'Get follower info error', 'exception' => $e], 'channel');
$follower = null;
}
//if follower not subscribed and (follower must subscribe before redirect or origin is weibo), redirect
if ((empty($follower) || isset($follower['subscribed']) && $follower['subscribed'] != true) && ($this->mustSubscribe($redirect) || $origin === Member::WEIBO)) {
return $this->redirect($this->getSubscribePage($origin, $channelId, $type, $redirect));
}
//if the channel is alipay,we need to judge the member info whether exists,if the info is empty,wo call the first url
if ($userChannel == Account::WECONNECT_CHANNEL_ALIPAY) {
if (isset($follower['authorized']) && $follower['authorized'] == false) {
if ($params['scope'] == 'auth_userinfo') {
LogUtil::info(['message' => 'weConnect authorized fail', 'follower' => $follower], 'channel');
} else {
$redirectUrl = $mainDomain . '/api/mobile/check-bind';
if (!empty($type) && !empty($param)) {
$redirectUrl .= "/{$type}/{$param}";
}
$redirectUrl .= '?state=' . $channelId . '&appId=' . $params['appId'];
$redirectUrl = urlencode($redirectUrl);
$url = "https://openauth.alipay.com/oauth2/publicAppAuthorize.htm?" . "app_id=" . $params['appId'] . "&auth_skip=false&scope=auth_userinfo&redirect_uri={$redirectUrl}";
LogUtil::info(['message' => 'can not get detailed follower info', 'url' => $url, 'follower' => $follower], 'channel');
return $this->redirect($url);
}
} else {
LogUtil::info(['message' => 'authorized', 'follower' => $follower], 'channel');
}
}
if (!empty($follower['unionId'])) {
//unionId exists
$unionId = $follower['unionId'];
$member = Member::getByUnionid($unionId);
if (empty($member)) {
//no unionId but openId
$member = Member::getByOpenId($openId);
if (!empty($member)) {
$member->unionId = $unionId;
$member->save(true, ['unionId']);
}
}
} else {
if (!empty($follower['originId'])) {
$unionId = '';
$member = Member::getByOpenId($openId);
} else {
if (empty($follower) && !empty($params['appid']) && $userChannel == Account::WECONNECT_CHANNEL_WEIXIN) {
LogUtil::info(['message' => 'Failed to get follower info', 'follower' => $follower, 'params' => $params]);
$appId = $params['appid'];
// not a follower, oAuth2.0 to get user_info
$member = Member::getByOpenId($openId);
if (empty($member)) {
$component = Yii::$app->weConnect->getComponentToken();
$componentAppId = $component['componentAppId'];
$state = $channelId;
$redirectUrl = Yii::$app->request->hostInfo . '/api/mobile/user-info';
if (!empty($redirect)) {
$redirectUrl = $redirectUrl . '/' . $type . '/' . $param;
}
LogUtil::info(['message' => 'oauth2 user_info redirecturl', 'url' => $redirectUrl]);
$redirectUrl = urlencode($redirectUrl);
$url = "https://open.weixin.qq.com/connect/oauth2/authorize?appid={$appId}&redirect_uri={$redirectUrl}&response_type=code&scope=snsapi_userinfo&state={$state}&component_appid={$componentAppId}#wechat_redirect";
return $this->redirect($url);
} else {
//member exists, will redirect to member center or 403
}
} else {
LogUtil::error(['Mobile member' => 'Failed to get follower info']);
return $this->redirect('/mobile/common/403');
}
}
}
LogUtil::info(['message' => 'Bind with follower', 'follower' => $follower], 'channel');
if (empty($member)) {
//if not exist redirect, get unionId to bind
//urlencode to avoid lose $redirect query string when frontend get $redirect
$redirect = urlencode($redirect);
$redirectUrl = $mainDomain . '/mobile/member';
if ($type == self::TYPE_REDIRECT) {
$redirectUrl .= '/activate';
} else {
$redirectUrl .= '/center';
}
$redirectUrl .= "?openId={$openId}&channelId={$channelId}&unionId={$unionId}&redirect={$redirect}&redirectType={$type}";
} else {
//if member is disabled, redirect to 403
if ($member->isDisabled) {
return $this->redirect('/mobile/common/403');
}
//if exist redirect to member center
$social = ['channel' => $channelId, 'openId' => $openId, 'origin' => $origin, 'originScene' => empty($follower['firstSubscribeSource']) ? '' : $follower['firstSubscribeSource']];
$this->addNewSocial($member, $social);
$memberId = $member['_id'] . '';
if ($type == self::TYPE_REDIRECT) {
$str = strpos($redirect, '?') !== false ? '&' : '?';
$redirectUrl = $redirect . $str . "quncrm_member={$memberId}";
} else {
$accountId = new \MongoId($member['accountId']);
$token = Token::createForMobile($accountId);
if (empty($token['accessToken'])) {
throw new ServerErrorHttpException('Failed to create token for unknown reason.');
}
$accessToken = $token['accessToken'];
$this->setAccessToken($accessToken);
if ($type == self::TYPE_REDIRECT_INSIDE) {
$str = strpos($redirect, '?') !== false ? '&' : '?';
$redirectUrl = $redirect . $str . "memberId={$memberId}&channelId={$channelId}";
} else {
$redirectUrl = $mainDomain . "/mobile/member/center?memberId={$memberId}&channelId={$channelId}";
if (!empty($member->cardExpiredAt) && $member->cardExpiredAt < TimeUtil::msTime()) {
$redirectUrl = $redirectUrl . '&cardExpired=1';
} else {
$redirectUrl = $redirectUrl . '&cardExpired=0';
}
}
}
}
return $this->redirect($redirectUrl);
}
/**
* Tranfer client to another helpdesk
*
* <b>Request Type: </b>POST<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/chat/conversation/transfer
* <b>Summary: </b> This api is for transfer helpdesk.<br/>
*
* <b>Request Parameters: </b><br/>
* accesstoken: string<br/>
* deskId: string, id of the desk.<br/>
* clientOpenId: string, the openId of the client.<br/>
* conversationId: string, the id of chatConversation.<br/>
* targetDeskId: string, the id of the target desk
*
* <b>Response Example: </b><br/>
* {
* "status" => "ok"
* }
*/
public function actionTransfer()
{
$cache = Yii::$app->cache;
$targetDeskId = $this->getParams('targetDeskId');
$conversationId = $this->getParams('conversationId');
$accountId = $this->getAccountId();
$conversations = $cache->get('conversations' . $accountId);
if ($conversations) {
$lastChatConversation = ChatConversation::findByPk(new \MongoId($conversationId));
if ($lastChatConversation->status === ChatConversation::STATUS_CLOSED) {
throw new BadRequestHttpException('ChatConversation has been closed');
}
$client = $lastChatConversation->client;
$clientOpenId = $lastChatConversation->client['openId'];
$deskMongoId = $lastChatConversation->desk['id'];
$deskId = (string) $deskMongoId;
$targetDeskMongoId = new \MongoId($targetDeskId);
$helpDesk = HelpDesk::findByPk($deskMongoId);
$targetHelpDesk = HelpDesk::findByPk($targetDeskMongoId);
$maxClientLimit = HelpDeskSetting::getMaxClientCount($accountId);
if ($targetHelpDesk->clientCount >= $maxClientLimit) {
throw new BadRequestHttpException('Target helpdesk has exceed the max serve number');
}
// Set the previous chat conversation status to 'closed'
$lastChatConversation->status = ChatConversation::STATUS_CLOSED;
if (!$lastChatConversation->update()) {
LogUtil::error(['message' => 'Update previous helpdesk chatConversation status failed', 'error' => $lastChatConversation->errors], 'helpdesk');
throw new ServerErrorHttpException('Update previous helpdesk chatConversation status failed');
} else {
HelpDesk::decClientCount($deskMongoId);
}
// Remove the client from original desk client list, and add to transfered desk client list
foreach ($conversations[$deskId] as $index => $openId) {
if ($openId == $clientOpenId) {
unset($conversations[$deskId][$index]);
}
}
$conversations[$targetDeskId][] = $clientOpenId;
Yii::$app->cache->set('conversations' . $accountId, $conversations);
// Create chatConversation record in db
$chatConversation = ChatConversation::saveRecord($targetHelpDesk, $client, ChatConversation::STATUS_OPEN, $accountId);
// Generate response data
$newChannelName = ChatConversation::getChannelName($targetDeskId, $clientOpenId);
$lastChatTime = ChatConversation::getLastChatTime($targetDeskMongoId, $clientOpenId, $accountId);
$chatTimes = ChatConversation::getChatTimes($clientOpenId, $accountId);
$previousDesk = $lastChatConversation->desk;
$previousDesk['id'] = $deskId;
$desk = $chatConversation->desk;
$desk['id'] = $targetDeskId;
$data = ['conversationId' => (string) $chatConversation->_id, 'desk' => $desk, 'previousDesk' => $previousDesk, 'client' => $client, 'channel' => $newChannelName, 'lastChatTime' => $lastChatTime, 'chatTimes' => $chatTimes, 'startTime' => TimeUtil::msTime()];
// Trigger transfer event to global channel, and the desk-client channel to make the client change listening channel
Yii::$app->tuisongbao->triggerEvent(ChatConversation::EVENT_DESK_TRANSFER, $data, [ChatConversation::CHANNEL_GLOBAL . $accountId, $lastChatConversation->conversation]);
// Push state
$pushExtra = ['openId' => $clientOpenId, 'conversationId' => (string) $chatConversation->_id, 'previousDeskId' => $deskId, 'sentTime' => TimeUtil::msTime()];
$previousDeskName = empty($previousDesk['name']) ? '' : $previousDesk['name'];
$pushMessage = str_replace('{desk}', $previousDeskName, ChatConversation::PUSH_MESSAGE_TRANSFER);
ChatConversation::pushMessage($previousDesk['id'], ChatConversation::EVENT_DESK_TRANSFER, $pushExtra);
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_DESK_TRANSFER, $pushExtra, $pushMessage);
LogUtil::info(['event' => ChatConversation::EVENT_DESK_TRANSFER, 'desk' => $desk, 'previousDesk' => $previousDesk, 'client' => $client], 'helpdesk');
return array_merge($data, ['status' => 'ok']);
}
}
/**
* conver the value for date
*/
public static function converTimeValue($sourceKey)
{
//to surport to use dot
if (strpos($sourceKey, '.')) {
$sourceKey = str_replace('.', '-', $sourceKey);
}
if (!is_numeric($sourceKey) || count($sourceKey) < 10) {
$sourceKey = TimeUtil::msTime(strtotime($sourceKey));
}
return $sourceKey;
}
/**
* Get the latest documents of the pending clients.
* The clients should ping the server in the threshold or sourced from WeChat.
* @param Integer $count the count of the elements to be dequeued
* @return array the client.
*/
public static function deQueue($deskId, $count = 1)
{
$helpdesk = HelpDesk::findOne($deskId);
$condition = ['$or' => [['lastPingTime' => ['$gt' => TimeUtil::msTime(time() - self::PING_THRESHOLD)]], ['source' => ['$in' => [ChatConversation::TYPE_WECHAT, ChatConversation::TYPE_WEIBO, ChatConversation::TYPE_ALIPAY]]]], 'accountId' => $helpdesk->accountId];
if (!empty($helpdesk->tags)) {
$condition['tags'] = ['$in' => $helpdesk->tags];
$pendingClients = self::find()->where($condition)->orderBy(['requestTime' => SORT_ASC])->limit($count)->all();
if (count($pendingClients) < $count) {
$condition['tags'] = ['$nin' => $helpdesk->tags];
$excludeTagClients = self::find()->where($condition)->orderBy(['requestTime' => SORT_ASC])->limit($count - count($pendingClients))->all();
$pendingClients = array_merge_recursive($pendingClients, $excludeTagClients);
}
} else {
$pendingClients = self::find()->where($condition)->orderBy(['requestTime' => SORT_ASC])->limit($count)->all();
}
$clients = [];
foreach ($pendingClients as $pendingClient) {
$client = ['nick' => $pendingClient->nick, 'avatar' => $pendingClient->avatar, 'openId' => $pendingClient->openId, 'source' => $pendingClient->source, 'sourceChannel' => $pendingClient->sourceChannel];
if ($pendingClient->accountInfo) {
$client['accountInfo'] = $pendingClient->accountInfo;
}
$clients[] = $client;
$pendingClient->delete();
}
return $clients;
}
public static function saveRecord($desk, $client, $status, $accountId)
{
$chatConversation = new ChatConversation();
$channelName = self::getChannelName($desk->_id, $client['openId']);
$chatConversation->conversation = $channelName;
$chatConversation->status = $status;
$chatConversation->desk = ['id' => $desk->_id, 'badge' => $desk->badge, 'email' => $desk->email, 'avatar' => $desk->avatar, 'name' => $desk->name];
$chatConversation->client = $client;
$chatConversation->accountId = $accountId;
$chatConversation->lastChatTime = TimeUtil::msTime();
if (!$chatConversation->save()) {
LogUtil::error(['message' => 'save chat conversation failed', 'error' => $chatConversation->errors], 'helpdesk');
throw new ServerErrorHttpException('save chatConversation failed');
} else {
HelpDesk::incClientCount($desk->_id);
}
return $chatConversation;
}
public function perform()
{
$args = $this->args;
$message = $args['message'];
$type = $message['msgType'];
$content = $message['content'];
$WEConnectAccountInfo = $args['account'];
$WEConnectUserInfo = $args['user'];
$accountId = new \MongoId($args['accountId']);
$accountInfoType = null;
$source = null;
switch ($WEConnectAccountInfo['channel']) {
case 'WEIBO':
$source = ChatConversation::TYPE_WEIBO;
$accountInfoType = 'WEIBO';
break;
case 'ALIPAY':
$source = ChatConversation::TYPE_ALIPAY;
$accountInfoType = 'ALIPAY';
break;
case 'WEIXIN':
$source = ChatConversation::TYPE_WECHAT;
$accountInfoType = $WEConnectAccountInfo['accountType'];
break;
default:
throw new BadRequestHttpException("Unsupported channel type");
break;
}
$client = ['nick' => $WEConnectUserInfo['nickname'], 'avatar' => $WEConnectUserInfo['headerImgUrl'], 'openId' => $WEConnectUserInfo['id'], 'originId' => $WEConnectUserInfo['originId'], 'source' => $source, 'sourceChannel' => $WEConnectUserInfo['accountId'], 'accountId' => $accountId, 'accountInfo' => ['type' => $accountInfoType, 'name' => $WEConnectAccountInfo['name']]];
ResqueUtil::log(['message' => 'get message from wechat', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo, 'accountId' => $accountId]);
if (empty($type) || empty($content)) {
ResqueUtil::log(['message' => 'missing required fields', 'senario' => 'accepting messages from WeConnect', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
try {
if ('EVENT' === $type) {
switch ($content) {
case 'CONNECT':
$isInWorkingHour = HelpDeskSetting::isInWorkingHours($accountId);
if ($isInWorkingHour) {
if (empty($WEConnectAccountInfo)) {
ResqueUtil::log(['message' => 'Account parameters missing', 'senario' => 'Wechat message, event connect']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
//check if the wechat enduser has connected to a helpdesk
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (!empty($conversation)) {
ResqueUtil::log(['message' => 'Have connect to helpdesk already', 'senario' => 'Wechat message, event connect', 'user' => $WEConnectUserInfo, 'accountId' => $accountId]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_CUSTOM, ChatConversation::NO_DUPLICATE_CLIENT);
return;
}
return HelpDesk::connect($client, $accountId);
} else {
//send the disconnect event to WeConnect
Yii::$app->weConnect->sendCustomerServiceMessage($WEConnectUserInfo['id'], $WEConnectUserInfo['accountId'], ['msgType' => ChatConversation::WECHAT_MESSAGE_TYPE_EVENT, 'content' => 'DISCONNECT']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_NONWORKING);
}
break;
case 'DISCONNECT':
//get the conversationId
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId, ['type' => 'left']);
if (empty($conversation)) {
return ['status' => 'ok'];
}
//disconnect
return HelpDesk::disconnect($conversation->_id, ['type' => 'brake']);
break;
default:
throw new BadRequestHttpException("Unsupported event content type");
break;
}
} else {
//get the conversation information
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (empty($conversation)) {
$pendingClient = PendingClient::findOne(['openId' => $WEConnectUserInfo['id'], 'accountId' => $accountId]);
if (!empty($pendingClient)) {
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_WAITTING);
return ['status' => 'ok'];
} else {
return HelpDesk::connect($client, $accountId);
}
}
$desk = $conversation->desk;
$desk['id'] = (string) $desk['id'];
$client = $conversation->client;
$sentTime = TimeUtil::msTime();
//trigger send message event
$name = ChatConversation::EVENT_CHAT_MESSAGE;
$data = ['conversationId' => (string) $conversation->_id, 'desk' => $desk, 'client' => $client, 'chatMessage' => ['content' => ['msgType' => $type, 'body' => $content], 'sentTime' => $sentTime], 'isReply' => false];
//add chatMessage record
$chatMessage = ChatMessage::saveRecord(['msgType' => $type, 'body' => $content], $sentTime, false, $conversation->_id, $accountId);
//helpDesk web client message
$channels = [ChatConversation::getChannelName($desk['id'], $client['openId'])];
$data['messageId'] = (string) $chatMessage->_id;
Yii::$app->tuisongbao->triggerEvent($name, $data, $channels);
//helpDesk mobile client message
$pushExtra = ['messageId' => (string) $chatMessage->_id, 'openId' => $client['openId'], 'conversationId' => (string) $conversation->_id, 'sentTime' => $chatMessage->sentTime];
$pushMessage = empty($client['nick']) ? $content : $client['nick'] . '：' . $content;
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_CHAT_MESSAGE, $pushExtra, $pushMessage);
return ['status' => 'ok'];
}
} catch (Exception $e) {
LogUtil::error(['message' => $e->getMessage()], 'helpdesk');
return HelpDesk::sendSystemReplyByType($client, $account, HelpDeskSetting::REPLY_ERROR);
}
}
/**
* Create interact message
*
* <b>Request Type</b>: POST<br/><br/>
* <b>Request Endpoint</b>:http://{server-domain}/api/channel/messages<br/><br/>
* <b>Response Content-type</b>: application/json<br/><br/>
* <b>Summary</b>: This api is used for create interact messages.
* <br/><br/>
*
* <b>Request Params</b>:<br/>
* channelId: string<br/>
* fromUser: string, channel account id like "gh_68ac2bff67ba"<br/>
* toUser: string, the user's origin id<br/>
* msgType: TEXT or NEWS<br/>
* content: string, if TEXT<br/>
* content.articles, if NEWS<br/>
* <br/><br/>
*
* <b>Response Params:</b><br/>
* msg: string, if query fail, it contains the error message<br/>
* <br/><br/>
*
* <br/><br/>
*
* <b>Response Example</b>:<br/>
* <pre>
* {
* "message": "OK"
* }
* </pre>
*/
public function actionCreate()
{
$toUserId = $this->getParams('toUser');
$channelId = $this->getChannelId();
$message = ['msgType' => $this->getParams('msgType'), 'createTime' => TimeUtil::msTime()];
switch ($message['msgType']) {
case 'TEXT':
$message['content'] = $this->getParams('content');
break;
case 'NEWS':
$content = $this->getParams('content');
$message['content'] = $content;
break;
default:
# code...
break;
}
$result = \Yii::$app->weConnect->sendCustomerServiceMessage($toUserId, $channelId, $message);
if ($result) {
return ['message' => 'OK'];
} else {
throw new ServerErrorHttpException('Create message fail.');
}
}
/**
* This function is used for set last ping time in cache for helpdesk
* @param string $deskId
* @param string $accountId
* @return boolean Whether the data is stored correctly
*/
public static function setLastPingTimeById($deskId, $accountId)
{
$cache = Yii::$app->cache;
$pingTimes = $cache->get(self::CACHE_PREFIX_HELPDESK_PING . $accountId);
if (empty($pingTimes)) {
$pingTimes = [];
}
$pingTimes[$deskId] = TimeUtil::msTime();
return $cache->set(self::CACHE_PREFIX_HELPDESK_PING . $accountId, $pingTimes);
}
