/**
* Fermeture d'un ticket
*/
public function close($id)
{
$ticket = Supports::where('id', $id)->where('id_author', $this->auth->user()->id)->where('message', '1')->first();
if ($this->auth->user()->id == $ticket->id_author) {
DB::table('supports')->where('id', $id)->update(array('etat' => 2));
return redirect(url('support/' . $id))->with('success', 'Le ticket à bien été fermer !');
} else {
return redirect(url('/'))->with('danger', 'Interdiction de faire ça ! xD');
}
}
public function support_show($id)
{
$user = $this->auth->user();
$ticket = DB::table('supports')->where('id', $id)->where('message', 1)->where('id_refunds', '0')->first();
$Allusers = DB::table('users')->get();
$responses = Supports::where('reply', 1)->where('associated', $ticket->id)->get();
return view('admin.supports.show', compact('ticket', 'user', 'Allusers', 'responses'));
}
/**
* Répondre à un ticket ouvert dans une demande de remboursement
*/
public function reply_refunds($id, Request $request)
{
$content = $request->get("content");
$this->validate($request, ['content' => 'required|min:2']);
$ticket = Supports::where('id', $id)->where('id_author', $this->auth->user()->id)->where('message', '1')->first();
$last_reply = Supports::where('associated', $id)->where('reply', '1')->orderBy('id', 'desc')->first();
$sup = DB::table('supports')->where('id', $id)->first();
if ($last_reply) {
if ($this->auth->user()->id == $ticket->id_author) {
if ($last_reply->id_author == $ticket->id_author) {
return redirect(url('remboursement/' . $sup->id_refunds))->with('error', 'Veuillez attendre la réponse d\'un admin !');
} else {
$supports = new Supports();
$supports->id_author = $this->auth->user()->id;
$supports->reply = 1;
$supports->associated = $id;
$supports->content = $content;
$supports->save();
DB::table('supports')->where('id', $id)->update(array('etat' => 1));
}
return redirect(url('remboursement/' . $sup->id_refunds))->with('success', 'La réponse à bien été envoyer !');
} else {
abort(403, 'Unauthorized action.');
}
} else {
$supports = new Supports();
$supports->id_author = $this->auth->user()->id;
$supports->reply = 1;
$supports->associated = $id;
$supports->content = $content;
$supports->save();
DB::table('supports')->where('id', $id)->update(array('etat' => 1));
return redirect(url('remboursement/' . $sup->id_refunds))->with('success', 'La réponse à bien été envoyer !');
}
}