private function updateTicket($request) { $updated = false; $ticket = Ticket::find($request->get('ticket_id')); $status_id = $request->get('status_id'); $priority_id = $request->get('priority_id'); $ticket->status_id = $status_id; $ticket->priority_id = $priority_id; $updated = $ticket->isDirty(); if ($updated) { $ticket->save(); $history = new TicketHistory(); $last_history = TicketHistory::where('ticket_id', $ticket->id)->orderBy("created_at", "DESC")->first(); $history->previous_id = count($last_history) ? $last_history->id : NULL; $history->changer_id = Auth::user()->active_contact->id; $history->ticket_id = $ticket->id; $history->title = $ticket->title; $history->post = $ticket->post; $history->creator_id = $ticket->creator_id; $history->assignee_id = $ticket->assignee_id; $history->status_id = $ticket->status_id; $history->priority_id = $ticket->priority_id; $history->division_id = $ticket->division_id; $history->equipment_id = $ticket->equipment_id; $history->company_id = $ticket->company_id; $history->contact_id = $ticket->contact_id; $history->level_id = $ticket->level_id; $history->job_type_id = $ticket->job_type_id; $history->emails = $ticket->emails; $history->save(); } return $updated; }
private function updateHistory($ticket) { $history = new TicketHistory(); $last_history = TicketHistory::where('ticket_id', $ticket->id)->orderBy("created_at", "DESC")->first(); $history->previous_id = count($last_history) ? $last_history->id : NULL; $history->changer_id = Auth::user()->active_contact->id; $history->ticket_id = $ticket->id; $history->title = $ticket->title; $history->post = $ticket->post; $history->creator_id = $ticket->creator_id; $history->assignee_id = $ticket->assignee_id; $history->status_id = $ticket->status_id; $history->priority_id = $ticket->priority_id; $history->division_id = $ticket->division_id; $history->equipment_id = $ticket->equipment_id; $history->company_id = $ticket->company_id; $history->contact_id = $ticket->contact_id; $history->level_id = $ticket->level_id; $history->job_type_id = $ticket->job_type_id; $history->emails = $ticket->emails; $history->save(); }