public function store(CreateTicketRequestRequest $request)
{
$draft = TicketsController::API()->getDraft();
$ticket = $draft ? $draft : new Ticket();
$post = "";
foreach ($this->questions as $key => $question) {
$post .= "**" . $question . "** \n";
$post .= $request->get($key) == "" ? "[not answered]" : $request->get($key);
$post .= "\n\n";
}
$ticket->title = $request->get("title");
$ticket->creator_id = Auth::user()->active_contact->id;
$ticket->company_id = Auth::user()->active_contact->company->id;
$ticket->contact_id = Auth::user()->active_contact->id;
$ticket->post = $post;
$ticket->status_id = TICKET_REQUESTING_STATUS_ID;
$ticket->assignee_id = 0;
$ticket->priority_id = 0;
$ticket->division_id = 0;
$ticket->equipment_id = 0;
$ticket->job_type_id = 0;
$ticket->level_id = 0;
$ticket->save();
$this->updateHistory($ticket);
EmailsManager::sendTicketRequest($ticket->id);
SlackManager::sendTicketRequest($ticket);
return redirect()->route('tickets.index')->with('successes', ['Ticket request created successfully']);
}
/**
* Define the application's command schedule.
*
* @param \Illuminate\Console\Scheduling\Schedule $schedule
* @return void
*/
protected function schedule(Schedule $schedule)
{
$schedule->call(function () {
$tickets = TicketsController::API()->all(['where' => ['deadline|<|0', 'deadline|>|-60'], 'paginate' => 'false']);
foreach ($tickets as $ticket) {
EmailsManager::sendEscalation($ticket->id);
SlackManager::sendEscalation($ticket);
}
})->everyMinute();
$schedule->call(function () {
SlackManager::setChannelsTopic();
})->twiceDaily(7, 15);
}
public function store(CreatePostRequest $request)
{
$draft = $draft = Post::where('author_id', Auth::user()->active_contact->id)->where("status_id", "=", POST_DRAFT_STATUS_ID)->where("ticket_id", $request->get("ticket_id"))->first();
$post = $draft ? $draft : new Post();
$post->ticket_id = $request->get('ticket_id');
$post->post = $request->get('post');
$post->author_id = Auth::user()->active_contact->id;
$post->status_id = $request->get('is_public') ? POST_PUBLIC_STATUS_ID : POST_PRIVATE_STATUS_ID;
$post->ticket_status_id = $request->get('status_id');
if (isset($post->updated_at)) {
$post->created_at = $post->updated_at;
}
$post->save();
$ticket_updated = $this->updateTicket($request);
EmailsManager::sendPost($post->id, $ticket_updated, $request->get('emails'));
SlackManager::sendPost($post, $ticket_updated);
return redirect()->route('tickets.show', $request->input('ticket_id'))->with('successes', ['Post created successfully']);
}
public function update($id, UpdateTicketRequest $request)
{
$ticket = self::API()->find(['id' => $id]);
$ticket->company_id = $request->get('company_id');
$ticket->title = $request->get('title');
$ticket->post = $request->get('post');
$ticket->assignee_id = $request->get('assignee_id');
$ticket->division_id = $request->get('division_id');
$ticket->equipment_id = $request->get('equipment_id');
$ticket->contact_id = $request->get('contact_id');
$ticket->job_type_id = $request->get('job_type_id');
$ticket->level_id = $request->get('level_id');
$ticket->emails = $request->get('emails');
$ticket->priority_id = $request->get('priority_id');
if ($ticket->status_id == TICKET_REQUESTING_STATUS_ID) {
$ticket->status_id = TICKET_NEW_STATUS_ID;
}
$this->updateLinks($ticket);
$this->updateTags($ticket);
if ($ticket->isDirty()) {
$ticket->save();
$this->updateHistory($ticket);
EmailsManager::sendTicketUpdate($ticket->id);
SlackManager::sendTicketUpdate($ticket);
}
return redirect()->route('tickets.show', $id)->with('successes', ['Ticket updated successfully']);
}