public function external_hook($hook)
{
switch ($hook) {
case 'public':
$faq_id = isset($_REQUEST['i']) ? (int) $_REQUEST['i'] : false;
$hash = isset($_REQUEST['hash']) ? trim($_REQUEST['hash']) : false;
if ($faq_id && $hash) {
$correct_hash = $this->link_open_public($faq_id, true);
if ($correct_hash == $hash) {
$faq = array();
if ($faq_id > 0) {
$faq = $this->get_faq($faq_id);
}
if ($faq) {
$template = module_template::get_template_by_key('faq_item');
$faq['answer'] = self::html_faq($faq['answer']);
$faq['faq_back'] = $this->link_open_public(-1) . (isset($_REQUEST['faq_product_id']) ? '&faq_product_id=' . (int) $_REQUEST['faq_product_id'] : '');
$template->assign_values($faq);
$template->page_title = $faq['question'];
echo $template->render('pretty_html');
} else {
$template = module_template::get_template_by_key('faq_list');
$data = array();
ob_start();
include 'public/faq_listing.php';
$data['listing'] = ob_get_clean();
$template->assign_values($data);
$template->page_title = _l('FAQ');
echo $template->render('pretty_html');
}
}
}
break;
case 'faq_list_json':
@ob_end_clean();
header("Content-type: text/javascript");
$faq_id = isset($_REQUEST['faq_id']) ? (int) $_REQUEST['faq_id'] : false;
if ($faq_id > 0) {
$faq = $this->get_faq($faq_id);
if ($faq) {
$faq['url'] = module_faq::link_open_public($faq_id, false);
echo json_encode($faq);
/*$template = module_template::get_template_by_key('faq_item');
$faq['answer'] = forum_text($faq['answer']);
$faq['faq_back'] = $this->link_open_public(-1).(isset($_REQUEST['faq_product_id']) ? '&faq_product_id='.(int)$_REQUEST['faq_product_id'] : '');
$template->assign_values($faq);
$template->page_title = $faq['question'];
echo $template->replace_content();*/
}
exit;
}
$faq_product_id = isset($_REQUEST['faq_product_id']) ? (int) $_REQUEST['faq_product_id'] : false;
$faq_search = isset($_REQUEST['faq_search']) ? $_REQUEST['faq_search'] : false;
$faqs = $this->get_faqs(array('faq_product_id' => $faq_product_id, 'question' => $faq_search));
$faqs_json = array();
$all_products = module_faq::get_faq_products_rel();
foreach ($faqs as $faq) {
$faq = module_faq::get_faq($faq['faq_id']);
$faq_products = array();
foreach ($faq['faq_product_ids'] as $faq_product_id) {
$faq_products[$faq_product_id] = $all_products[$faq_product_id];
}
$faqs_json[$faq['faq_id']] = array('question' => $faq['question'], 'url' => module_faq::link_open_public($faq['faq_id'], false), 'products' => $faq_products);
}
echo json_encode($faqs_json);
exit;
break;
case 'ticket_list':
$faq_product_id = isset($_REQUEST['faq_product_id']) ? (int) $_REQUEST['faq_product_id'] : false;
@ob_end_clean();
header("Content-type: text/javascript");
if ($faq_product_id) {
$product = $this->get_faq_product($faq_product_id);
// find the faq items that match this product id.
if ($product && $product['faq_product_id'] == $faq_product_id) {
$faqs = $this->get_faqs(array('faq_product_id' => $faq_product_id));
ob_start();
$x = 0;
$half = ceil(count($faqs) / 2);
?>
<tr>
<th>
<?php
_e('FAQ');
?>
</th>
<td>
<?php
_e('Please read through the below FAQ to see if the question has already been answered');
?>
</tr>
<tr>
<td colspan="2">
<table width="100%" class="tableclass tableclass_full table_faq_class">
<tbody>
<tr>
<td width="50%" valign="top">
<ul><?php
for (true; $x < $half; $x++) {
$data = array_shift($faqs);
$faq = module_faq::get_faq($data['faq_id']);
?>
<li>
<a href="<?php
echo module_faq::link_open_public($data['faq_id'], false);
?>
" target="_blank"><?php
echo htmlspecialchars($faq['question']);
?>
</a>
</li>
<?php
}
?>
</ul>
</td>
<td width="50%" valign="top">
<ul><?php
foreach ($faqs as $data) {
$faq = module_faq::get_faq($data['faq_id']);
?>
<li>
<a href="<?php
echo module_faq::link_open_public($data['faq_id'], false);
?>
" target="_blank"><?php
echo htmlspecialchars($faq['question']);
?>
</a>
</li>
<?php
}
?>
</ul>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<?php
$html = preg_replace('#\\s+#', ' ', ob_get_clean());
?>
$('#faq_product_area').html('<?php
echo addcslashes($html, "'");
?>
');
<?php
if ($product['default_type_id']) {
?>
$('#ticket_type_id').val(<?php
echo (int) $product['default_type_id'];
?>
);
<?php
}
// and now we have to set the ticket position.
if (module_config::c('ticket_show_position', 1)) {
$new_position = module_ticket::ticket_position(false, $faq_product_id);
?>
$('#ticket_position_field').html('<?php
echo addcslashes(_l('%s out of %s other support tickets', ordinal($new_position['current'] + 1), $new_position['total'] + 1), "'");
?>
');
<?php
if (module_config::c('ticket_allow_priority', 0)) {
$c = module_ticket::get_ticket_count($faq_product_id);
?>
$('#priority_ticket_position').html('<?php
_e('%s out of %s', ordinal($c['priority'] + 1), $new_position['total'] + 1);
?>
');
<?php
}
}
exit;
}
}
?>
$('#faq_product_area').html(''); <?php
if (module_config::c('ticket_show_position', 1)) {
$new_position = module_ticket::ticket_position();
?>
$('#ticket_position_field').html('<?php
echo addcslashes(_l('%s out of %s other support tickets', ordinal($new_position['current'] + 1), $new_position['total'] + 1), "'");
?>
');
<?php
if (module_config::c('ticket_allow_priority', 0)) {
?>
$('#priority_ticket_position').html('<?php
_e('%s out of %s', ordinal(module_ticket::ticket_count('priority') + 1), $new_position['total'] + 1);
?>
');
<?php
}
}
break;
}
}
}
?>
<tbody>
<?php
$c = 0;
$products = module_faq::get_faq_products_rel();
foreach ($faqs as $data) {
$faq = module_faq::get_faq($data['faq_id']);
?>
<tr class="<?php
echo $c++ % 2 ? "odd" : "even";
?>
">
<td nowrap="">
<a href="<?php
echo module_faq::link_open_public($data['faq_id'], false);
?>
&faq_product_id=<?php
echo isset($search['faq_product_id']) ? (int) $search['faq_product_id'] : '';
?>
"><?php
echo htmlspecialchars($faq['question']);
?>
</a>
</td>
<?php
if ($show_product) {
?>
<td>
<?php
$items = array();
<a href="<?php
echo module_faq::link_open_faq_product($faq_product_id, false);
?>
">(edit)</a>
<br/>
</div>
<?php
}
?>
<div>
<input type="checkbox" name="new_product_go" value="1"> <input type="text" name="new_product_name"> (new)
</div>
<?php
}));
if ($faq_id > 0) {
$fieldset_data['elements'][] = array('title' => 'Public Link', 'fields' => array(array('type' => 'html', 'value' => '<a href="' . module_faq::link_open_public($faq_id) . '" target="_blank">' . _l('Open') . '</a>')));
}
echo module_form::generate_fieldset($fieldset_data);
unset($fieldset_data);
$form_actions = array('class' => 'action_bar action_bar_center', 'elements' => array(array('type' => 'save_button', 'name' => 'butt_save', 'value' => _l('Save')), array('ignore' => !(int) $faq_id, 'type' => 'delete_button', 'name' => 'butt_del', 'value' => _l('Delete')), array('type' => 'button', 'name' => 'cancel', 'value' => _l('Cancel'), 'class' => 'submit_button', 'onclick' => "window.location.href='" . $module->link_open(false) . "';")));
echo module_form::generate_form_actions($form_actions);
?>
</form>
<?php
} else {
$header = array('title' => _l('FAQs'), 'type' => 'h2', 'main' => true, 'button' => array());
if (module_faq::can_i('create', 'FAQ')) {
}
?>
</td>
<td>
<?php
foreach ($faq['faq_product_ids'] as $faq_product_id) {
echo module_faq::link_open_faq_product($faq_product_id, true) . " ";
}
?>
</td>
<?php
//if(module_faq::can_i('edit','FAQ')){
?>
<td>
<a href="<?php
echo str_replace('display_mode=iframe', '', module_faq::link_open_public($faq_id, false));
?>
" target="_blank" onclick="window.parent.jQuery('#new_ticket_message').val(window.parent.jQuery('#new_ticket_message').val() + $(this).attr('href')); window.parent.jQuery('.ui-dialog-content').dialog('close'); return false;"><?php
_e('Insert Link');
?>
</a>
</td>
<?php
//}
?>
</tr>
<?php
}
?>
</tbody>
</table>
$c = array();
$customers = module_customer::get_customers();
foreach ($customers as $customer) {
$c[$customer['customer_id']] = $customer['customer_name'];
}
module_config::print_settings_form(array(array('key' => 'faq_ticket_show_product_selection', 'default' => 1, 'type' => 'checkbox', 'description' => 'Show product selection on ticket submit form.')));
?>
<?php
print_heading('FAQ Embed');
?>
<p>
<?php
_e('Place this in an iframe on your website, or as a link on your website, and people can view FAQ tickets.');
?>
</p>
<p><a href="<?php
echo module_faq::link_open_public(-1);
?>
?show_search=1&show_header=1&show_product=1" target="_blank"><?php
echo module_faq::link_open_public(-1);
?>
?show_search=1&show_header=1&show_product=1</a></p>
<?php
print_heading('FAQ WordPress Plugin');
?>
<p>
You can use this basic WordPress plugin to embed FAQ items onto your WordPress blog. Some PHP knowledge is required, this is a slightly advanced technique. https://github.com/dtbaker/ucm-wordpress
</p>
