/**
* Post a message to the user
*
* @return bool
*/
public function postReply()
{
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
$confObject = JFactory::getApplication();
$tmp_path = $confObject->getCfg('tmp_path');
JTickets::init();
//Fetch Post data
$input = JFactory::getApplication()->input;
$form_value = $input->getArray(array('content' => null, 'id' => null, 'replyattachments' => null));
$img = $_FILES['replyattachments']['name'];
//Fetch the email of login User
$email = JFactory::getUser()->email;
$user = kyUser::search($email)->getRawArray();
$ticket_object = kyTicket::get($form_value['id']);
$user_reply_post = $ticket_object->newPost($user[0], $form_value['content'])->create();
foreach ($img as $key => $value) {
$name = time() . $_FILES["replyattachments"]["name"][$key];
$temp_name = $_FILES["replyattachments"]["tmp_name"][$key];
$size = $_FILES["replyattachments"]["size"][$key];
if ($size < 1024 * 1024) {
move_uploaded_file($temp_name, $tmp_path . "/" . $name);
$user_reply_post->newAttachmentFromFile(JURI::Root() . "tmp/" . $name)->create();
}
}
return true;
}
/**
* Returns User from email
*
* @param string $userEmail
*/
public function getUser($userEmail)
{
$_user = kyUser::search($userEmail);
return $_user[0];
}
$_ticketPriority['priorityid'] = $_ticketPriorityObject->getId();
$_ticketPriority['title'] = $_ticketPriorityObject->getTitle();
$_ticketPriority['displayorder'] = $_ticketPriorityObject->getDisplayOrder();
$_ticketPriority['type'] = $_ticketPriorityObject->getType();
$_ticketPriority['frcolorcode'] = $_ticketPriorityObject->getForegroundColor();
$_ticketPriority['bgcolorcode'] = $_ticketPriorityObject->getBackgroundColor();
$_ticketPriority['displayicon'] = $_ticketPriorityObject->getDisplayIcon();
$_ticketPriority['uservisibilitycustom'] = $_ticketPriorityObject->getUserVisibilityCustom();
$_ticketPriorityContainer[$_ticketPriorityObject->getId()] = $_ticketPriority;
}
if (isset($_GET['aid'])) {
$_ticketAttachment = kyTicketAttachment::get($_GET['tid'], $_GET['aid']);
Download($_ticketAttachment->getFileName(), $_ticketAttachment->getContents());
} else {
if ($_GET['action'] == 'reply') {
$_user = kyUser::search($clientsdetails['email']);
$_user = $_user[0];
$_ticketObject = kyTicket::get($_GET['ticketid']);
$_ticketPost = kyTicketPost::createNew($_ticketObject, $_user, $_POST['replycontents'])->create();
//Save ticket post attachments
foreach ($_FILES['ticketattachments']['tmp_name'] as $_key => $_ticketAttachment) {
kyTicketAttachment::createNewFromFile($_ticketPost, $_ticketAttachment, $_FILES['ticketattachments']['name'][$_key])->create();
}
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
if ($_REQUEST['action'] == 'update') {
require_once 'updateticket.php';
header('Location: ' . WHMCS_URL . 'viewticket.php?ticketid=' . $_GET['ticketid']);
} else {
require_once 'ticketview.php';
}