/**
* Sets default status, priority and type for newly created tickets.
*
* @param int $status_id Default ticket status identifier.
* @param int $priority_id Default ticket priority identifier.
* @param int $type_id Default ticket type identifier.
* @param bool $auto_create_user True to automatically create user if none is provided as creator. False otherwise.
*/
public static function setDefaults($status_id, $priority_id, $type_id, $auto_create_user = true)
{
self::$default_status_id = $status_id;
self::$default_priority_id = $priority_id;
self::$default_type_id = $type_id;
self::$auto_create_user = $auto_create_user;
}