public function createTicket($data)
{
$default_status_id = kyTicketStatus::getAll()->filterByTitle('New')->first()->getId();
$default_priority_id = kyTicketPriority::getAll()->filterByTitle('Normal')->first()->getId();
$default_type_id = $data['issue'];
kyTicket::setDefaults($default_status_id, $default_priority_id, $default_type_id);
$general_department = kyDepartment::getAll()->filterByTitle('Customer Service')->filterByModule(kyDepartment::MODULE_TICKETS)->first();
$ticket = kyTicket::createNewAuto($general_department, $data['name'], $data['email'], $data['comment'], $data['subject'])->create();
return true;
}
/**
* Returns list of departments in the form of array:
* array(
* <top department id> => array(
* 'department' => <top department object>,
* 'child_departments' => array(<child department object>, ...)
* ),
* ...
* )
*
* @return array
*/
function getDepartmentsTree()
{
$departments_tree = array();
$all_departments = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$top_departments = $all_departments->filterByParentDepartmentId(null)->orderByDisplayOrder();
foreach ($top_departments as $top_department) {
/* @var $top_department kyDepartment */
$departments_tree[$top_department->getId()] = array('department' => $top_department, 'child_departments' => $all_departments->filterByParentDepartmentId($top_department->getId())->orderByDisplayOrder());
}
return $departments_tree;
}
<?php
/**
* @copyright 2001-2015 Kayako
* @license https://www.freebsd.org/copyright/freebsd-license.html
* @link https://github.com/kayako/whmcs-integration
*/
//Include config file
require_once __DIR__ . '/config.php';
//Include all necessary classes and helper methods
require_once 'API/kyIncludes.php';
//Include constants file
require_once 'constants.php';
//Initialize the client
kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY));
$_ticketDepartmentObjectContainer = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$_ticketStatusObjectContainer = kyTicketStatus::getAll()->filterByType(kyTicketStatus::TYPE_PUBLIC)->first();
$_ticketStatusContainer = [];
foreach ($_ticketStatusObjectContainer as $_ticketStatusObject) {
$_ticketStatusID = $_ticketStatusObject->getId();
$_ticketStatus['ticketstatusid'] = $_ticketStatusID;
$_ticketStatus['title'] = $_ticketStatusObject->getTitle();
$_ticketStatus['markasresolved'] = $_ticketStatusObject->getMarkAsResolved();
$_ticketStatusContainer[$_ticketStatusID] = $_ticketStatus;
}
$_ticketObjectContainer = kyTicket::getAll($_ticketDepartmentObjectContainer, $_ticketStatusObjectContainer, [], [], $_params['clientsdetails']['email'], $_settings['recordsperpage'], 0)->orderByLastActivity();
$_totalTicketCount = kyTicket::getTicketCount($_ticketDepartmentObjectContainer, $_ticketStatusObjectContainer, array(), array(), $clientsdetails['email']);
$_ticketContainer = [];
$_numActiveTickets = 0;
foreach ($_ticketObjectContainer as $_ticketObject) {
$_ticketID = $_ticketObject->getId();
/**
* Returns Department list
*
* @return kyResultSet
*/
public function getAllDepartments()
{
$_departments = kyDepartment::getAll();
return $_departments;
}
* @copyright 2001-2015 Kayako
* @license https://www.freebsd.org/copyright/freebsd-license.html
* @link https://github.com/kayako/whmcs-integration
*/
//Include config file
require_once __DIR__ . '/config.php';
//Include all necessary classes and helper methods
require_once 'API/kyIncludes.php';
//Include common functions
require_once 'functions.php';
//Include constants file
require_once 'constants.php';
//Initialize the client
kyConfig::set(new kyConfig(API_URL, API_KEY, SECRET_KEY));
if (!isset($_REQUEST['step'])) {
$_allDepartments = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$_topDepartments = $_allDepartments->orderByDisplayOrder();
$_departmentMap = [];
foreach ($_topDepartments as $_topDepartment) {
$_department = [];
$_topDepartmentID = $_topDepartment->getId();
$_department['departmentid'] = $_topDepartmentID;
$_department['title'] = $_topDepartment->getTitle();
$_department['departmenttype'] = $_topDepartment->getType();
$_departmentMap[$_topDepartmentID] = $_department;
$_childDepartments = $_allDepartments->filterByParentDepartmentId($_topDepartmentID)->orderByDisplayOrder();
foreach ($_childDepartments as $_childDepartment) {
$_department = [];
$_department['departmentid'] = $_childDepartment->getId();
$_department['title'] = $_childDepartment->getTitle();
$_department['departmenttype'] = $_childDepartment->getType();
*/
defined('_JEXEC') or die;
require_once 'modules/mod_kayako/includes/kayako-php-api/kyIncludes.php';
require_once 'modules/mod_kayako/helper.php';
$email = JFactory::getUser()->email;
if (empty($email) || !isset($email)) {
throw new kyException();
}
//Retrieve the get value
$input = JFactory::getApplication()->input;
//$edit_id = $input->get('id', null);
$edit_id = $_REQUEST['ticketid'];
JTickets::init();
$all_departments = kyDepartment::getAll()->filterByModule(kyDepartment::MODULE_TICKETS)->filterByType(kyDepartment::TYPE_PUBLIC);
$department_titles = kyDepartment::getAll()->collectTitle();
$department_id = kyDepartment::getAll()->collectId();
$priority_list = kyTicketPriority::getAll();
$status_list = kyTicketStatus::getAll();
$ticket_type = kyTicketType::getAll();
$ticket_details = kyTicket::get($edit_id);
$document =& JFactory::getDocument();
$document->addScript('/media/jui/js/jquery.min.js');
?>
<link rel="stylesheet" type="text/css" href="modules/mod_kayako/resources/css/style.css">
<script>
jQuery(document).ready(function() {
jQuery('#Reply').click(function() {
jQuery('#div_reply').slideToggle("fast");
});
function get_tickets_by_dept_status($department, $status)
{
$tickets = kyTicket::getAll(kyDepartment::getAll()->filterByTitle(array("~", "/" . $department . "/i")), kyTicketStatus::getAll()->filterByTitle(array("=", $status)), array(), array());
return $tickets;
}
* Search for tickets with "power cable" text in contents of posts or notes.
*/
$tickets = kyTicket::search("power cable", array(kyTicket::SEARCH_CONTENTS, kyTicket::SEARCH_NOTES));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Search for open and assigned tickets with no replies in all departments.
* WARNING: Can be time consuming.
*/
$tickets = kyTicket::getAll(kyDepartment::getAll())->filterByStatusId(kyTicketStatus::getAll()->filterByTitle(array("!=", "Closed"))->collectId())->filterByReplies(array('<=', 1))->filterByOwnerStaffId(array("!=", null));
//print them
print "Searching tickets:\n" . $tickets;
/**
* Filtering, sorting and paging results.
*/
//print available filter methods for User objects
print "User available filter methods:\n";
print_r(kyUser::getAvailableFilterMethods());
//print available order methods for Staff objects
print "Staff available order methods:\n";
print_r(kyStaff::getAvailableOrderMethods());
//find the user with email someuser@example.com
$user = kyUser::getAll()->filterByEmail("*****@*****.**")->first();
//find ticket time tracks with billable time greater than 10 minutes and sort them ascending using time worked
$time_tracks = $ticket->getTimeTracks()->filterByTimeBillable(array(">", 10 * 60))->orderByTimeWorked();
//find department with title "General"
$general_department = kyDepartment::getAll()->filterByTitle("General")->first();
//find tickets in "General" department with word "help" in subject
$tickets = kyTicket::getAll($general_department->getId())->filterBySubject(array("~", "/help/i"));
//assuming 10 items per page, get second page from list of staff users ordered by fullname
$staff_page_2 = kyStaff::getAll()->orderByFullName()->getPage(2, 10);
