if (isset($statusCommand['info'])) {
$tpl = erLhcoreClassTemplate::getInstance('lhchat/lists/assistance_message.tpl.php');
$tpl->set('msg', array('msg' => $statusCommand['info'], 'time' => time()));
$returnBody = $tpl->fetch();
}
}
}
if ($ignoreMessage == false) {
$msg = new erLhcoreClassModelmsg();
$msg->msg = $msgText;
$msg->chat_id = $Params['user_parameters']['chat_id'];
$msg->user_id = $messageUserId;
$msg->time = time();
$msg->name_support = $userData->name_support;
if ($messageUserId != -1 && $Chat->chat_locale != '' && $Chat->chat_locale_to != '') {
erLhcoreClassTranslate::translateChatMsgOperator($Chat, $msg);
}
erLhcoreClassChat::getSession()->save($msg);
// Set last message ID
if ($Chat->last_msg_id < $msg->id) {
$stmt = $db->prepare('UPDATE lh_chat SET status = :status, user_status = :user_status, last_msg_id = :last_msg_id WHERE id = :id');
$stmt->bindValue(':id', $Chat->id, PDO::PARAM_INT);
$stmt->bindValue(':last_msg_id', $msg->id, PDO::PARAM_INT);
if ($userData->invisible_mode == 0 && $messageUserId > 0) {
// Change status only if it's not internal command
if ($Chat->status == erLhcoreClassModelChat::STATUS_PENDING_CHAT) {
$Chat->status = erLhcoreClassModelChat::STATUS_ACTIVE_CHAT;
}
}
// Chat can be reopened only if user did not ended chat explictly
if ($Chat->user_status == erLhcoreClassModelChat::USER_STATUS_CLOSED_CHAT && $Chat->status_sub != erLhcoreClassModelChat::STATUS_SUB_USER_CLOSED_CHAT) {
/**
* Executed in erLhcoreClassExtensionXmppserviceHandler::handleMessageFromOperator send message to user from operator.
* if provided message is a command to operator is send command response
*
* @param erLhcoreClassModelChat $chat
*
* @param erLhcoreClassModelXMPPAccount $xmppUser
*
* @param string $body
*
* @throws Exception
*/
public static function sendMessageToChat(erLhcoreClassModelChat $chat, erLhcoreClassModelXMPPAccount $xmppUser, $body)
{
$db = ezcDbInstance::get();
$db->beginTransaction();
try {
$user = $xmppUser->user;
$messageUserId = $user->id;
$ignoreMessage = false;
// Predefine
$statusCommand = array('processed' => false, 'process_status' => '');
if (strpos(trim($body), '!') === 0) {
$statusCommand = erLhcoreClassChatCommand::processCommand(array('no_ui_update' => true, 'msg' => $body, 'chat' => &$chat));
if ($statusCommand['processed'] === true) {
$messageUserId = -1;
// Message was processed set as internal message
$body = '[b]' . $userData->name_support . '[/b]: ' . $body . ' ' . ($statusCommand['process_status'] != '' ? '|| ' . $statusCommand['process_status'] : '');
}
if (isset($statusCommand['ignore']) && $statusCommand['ignore'] == true) {
$ignoreMessage = true;
}
if (isset($statusCommand['info'])) {
$xmppService = erLhcoreClassModule::getExtensionInstance('erLhcoreClassExtensionXmppservice');
$xmppService->sendMessageToOperatorAsUserByChat(array('xmpp_account_operator' => $xmppUser, 'chat' => $chat, 'msg' => '[[System Assistant]] ' . $statusCommand['info']));
}
}
if ($ignoreMessage == false) {
$msg = new erLhcoreClassModelmsg();
$msg->msg = $body;
$msg->chat_id = $chat->id;
$msg->user_id = $messageUserId;
$msg->time = time();
$msg->name_support = $user->name_support;
if ($messageUserId > 0 && $chat->chat_locale != '' && $chat->chat_locale_to != '') {
erLhcoreClassTranslate::translateChatMsgOperator($chat, $msg);
}
erLhcoreClassChat::getSession()->save($msg);
// Set last message ID
if ($chat->last_msg_id < $msg->id) {
$userChange = '';
// Assign operator if chat does not have one
if ($chat->user_id == 0) {
$userChange = ',user_id = :user_id';
}
$stmt = $db->prepare("UPDATE lh_chat SET status = :status, user_status = :user_status, last_msg_id = :last_msg_id{$userChange} WHERE id = :id");
$stmt->bindValue(':id', $chat->id, PDO::PARAM_INT);
$stmt->bindValue(':last_msg_id', $msg->id, PDO::PARAM_INT);
$changeStatus = false;
if ($user->invisible_mode == 0) {
if ($chat->status == erLhcoreClassModelChat::STATUS_PENDING_CHAT) {
$chat->status = erLhcoreClassModelChat::STATUS_ACTIVE_CHAT;
$changeStatus = true;
}
}
if ($chat->user_status == erLhcoreClassModelChat::USER_STATUS_CLOSED_CHAT) {
$chat->user_status = erLhcoreClassModelChat::USER_STATUS_PENDING_REOPEN;
if (($onlineuser = $chat->online_user) !== false) {
$onlineuser->reopen_chat = 1;
$onlineuser->saveThis();
}
}
$stmt->bindValue(':user_status', $chat->user_status, PDO::PARAM_INT);
$stmt->bindValue(':status', $chat->status, PDO::PARAM_INT);
if ($userChange != '') {
$stmt->bindValue(':user_id', $msg->user_id, PDO::PARAM_INT);
}
$stmt->execute();
}
// If chat status changes update statistic
if ($changeStatus == true) {
if ($chat->department !== false) {
erLhcoreClassChat::updateDepartmentStats($chat->department);
}
erLhcoreClassChat::updateActiveChats($chat->user_id);
}
}
$db->commit();
// Inform operator about command status
if ($statusCommand['processed'] == true && $statusCommand['process_status'] != '') {
$xmppService = erLhcoreClassModule::getExtensionInstance('erLhcoreClassExtensionXmppservice');
$xmppService->sendMessageToOperatorAsUserByChat(array('xmpp_account_operator' => $xmppUser, 'chat' => $chat, 'msg' => '[[System Assistant]] ' . $statusCommand['process_status']));
}
// For nodejs plugin
erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.desktop_client_admin_msg', array('msg' => &$msg, 'chat' => &$chat));
// For general listeners
erLhcoreClassChatEventDispatcher::getInstance()->dispatch('chat.web_add_msg_admin', array('msg' => &$msg, 'chat' => &$chat));
} catch (Exception $e) {
$db->rollback();
throw $e;
}
}