/**
* show extension status
* @return objResponse object xajax response object
*/
function showStatus($curhover)
{
$objResponse = new xajaxResponse();
$html .= "<br><br><br><br>";
$html .= asterEvent::checkExtensionStatus(0, 'table', $curhover);
$objResponse->addAssign("divStatus", "innerHTML", $html);
$objResponse->addScript("menuFix();");
return $objResponse;
}
function waitingCalls($myValue)
{
global $db, $config, $locate;
$objResponse = new xajaxResponse();
$curid = trim($myValue['curid']);
// to improve system efficiency
/**************************
**************************/
if (strtoupper($config['system']['extension_pannel']) == 'ON') {
$phone_html = asterEvent::checkExtensionStatus($curid);
$objResponse->addAssign("divExtension", "innerHTML", $phone_html);
$objResponse->addScript("menuFix();");
} else {
$objResponse->addAssign("divExtension", "style.visibility", 'hidden');
}
// modified 2007/10/30 by solo
// start
//print_r($_SESSION);exit;
//if ($_SESSION['curuser']['channel'] == '')
$call = asterEvent::checkNewCall($curid, $_SESSION['curuser']['extension'], $_SESSION['curuser']['channel'], $_SESSION['curuser']['agent']);
//else
// $call = asterEvent::checkNewCall($curid,$_SESSION['curuser']['channel']);
// end
//print_r($call['callerid']);exit;
if ($call['status'] == '') {
if ($call['hold']['number'] != '') {
//print_r($call);exit;
$curcallerid = $call['hold']['number'];
$objResponse->addAssign("divHolding", "innerHTML", '<a href="###" onclick="getContact(' . $call['hold']['number'] . ');">[' . $call['hold']['number'] . ']</a> <a onclick="xajax_turnback(\'' . $call['hold']['channel'] . '\',\'' . $myValue['callerChannel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Turn back") . '</font></a> <a onclick="xajax_holdhangup(\'' . $call['hold']['channel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Hangup") . '</font></a>');
//return $objResponse;
} else {
$objResponse->addAssign("divHolding", "innerHTML", '');
}
$title = $locate->Translate("waiting");
$status = 'idle';
//$call['curid'] = $curid;
$direction = '';
$info = $locate->Translate("stand_by");
///$objResponse->addAssign("dndlist_campaignid","value","0");
} elseif ($call['status'] == 'incoming') {
//incoming calls here
if ($config['system']['enable_socket'] == 'yes' && $_SESSION['socket_url_flag'] == 'yes') {
//固定端口
$service_port = $config['system']['fix_port'];
//socketURL
$socket_url = $config['system']['socket_url'];
if ($service_port != '' && $socket_url != '') {
//本地
$address = Customer::get_real_ip();
//创建 TCP/IP socket
$socket = socket_create(AF_INET, SOCK_STREAM, SOL_TCP);
if ($socket === FALSE) {
$_SESSION['socket_url_flag'] = 'no';
$objResponse->addAlert("socket创建失败原因: " . socket_strerror($socket) . " \n 请检查当前系统的socket,并且重新登录系统 \n 坐席的ip是 " . $address);
return $objResponse;
}
$result = socket_connect($socket, $address, $service_port);
if ($result === FALSE) {
$_SESSION['socket_url_flag'] = 'no';
$objResponse->addAlert("SOCKET连接失败原因: ({$result}) " . socket_strerror($result) . " \n 请检查当前系统的socket,并且重新登录系统 \n 坐席的ip是 " . $address);
return $objResponse;
}
$socket_url = str_replace('%callerid%', $call['callerid'], $socket_url);
socket_write($socket, $socket_url, strlen($socket_url));
#socket_write ($socket, "\r\n", strlen ("\r\n"));
socket_close($socket);
}
}
// if(strstr($call['calleeChannel'],'agent')){
// $objResponse->addAssign("attendtran","disabled",true);
// }else{
// $objResponse->addAssign("attendtran","disabled",false);
// }
$objResponse->addScript("clearSettimePopup();");
$title = $call['callerid'];
$stauts = 'ringing';
$direction = 'in';
if (!empty($call['srcname']) && $call['srcname'] != 'unknown' && $call['srcname'] != '<unknown>') {
$info = $locate->Translate("incoming") . ' ' . $call['callerid'] . ' (' . $call['srcname'] . ') ';
} else {
$info = $locate->Translate("incoming") . ' ' . $call['callerid'];
}
$result = asterCrm::checkDialedlistCall($call['callerid']);
$dialedlistid = $result['id'];
$campaign_id = $result['campaignid'];
if ($campaign_id != '') {
$objResponse->addAssign("dndlist_campaignid", "value", $campaign_id);
} else {
$objResponse->addAssign("dndlist_campaignid", "value", "0");
}
if ($myValue['callResultStatus'] == '' && $call['callerid'] != '') {
if ($dialedlistid) {
$divCallresult = Customer::getCampaignResultHtml($dialedlistid, 'NOANSWER');
$objResponse->addAssign("divCallresult", "style.display", "");
$objResponse->addAssign("divCallresult", "innerHTML", $divCallresult);
$objResponse->addAssign("dialedlistid", "value", $dialedlistid);
} else {
$objResponse->addAssign("dialedlistid", "value", 0);
$objResponse->addAssign("divCallresult", "style.display", "none");
}
$objResponse->addAssign("callResultStatus", "value", '1');
}
if ($dialedlistid) {
if ($config['diallist']['popup_diallist'] == 1) {
$dialistHtml = Customer::formDiallist($dialedlistid);
$objResponse->addAssign('formDiallistPopup', 'innerHTML', $dialistHtml);
$objResponse->addAssign('formDiallistPopup', "style.visibility", "visible");
}
}
if ($call['didnumber'] != '') {
$didinfo = $locate->Translate("Callee id") . " : <b>" . $call['didnumber'] . "</b>";
$objResponse->addAssign('divDIDinfo', 'innerHTML', $didinfo);
}
$trunk = split("-", $call['callerChannel']);
//print_r($trunk);exit;
$info = $info . ' channel: ' . $trunk[0];
// get trunk info
$mytrunk = astercrm::getTrunkinfo($trunk[0], $call['didnumber']);
if ($mytrunk) {
$infomsg = "<strong>" . $mytrunk['trunkname'] . "</strong><br>";
$infomsg .= astercrm::db2html($mytrunk['trunknote']);
$objResponse->addAssign('divTrunkinfo', "innerHTML", $infomsg);
$objResponse->addAssign('trunkinfo_number', "innerHTML", $mytrunk['trunk_number']);
} else {
$infomsg = $locate->Translate("no information get for trunk") . ": " . $trunk[0];
$objResponse->addAssign('divTrunkinfo', "innerHTML", $infomsg);
$objResponse->addAssign('trunkinfo_number', "innerHTML");
}
if ($config['system']['enable_sms'] == 'callerid' && $call['callerid'] != '') {
$objResponse->addScript('xajax_SendSmsForm("callerid",' . $call['callerid'] . ')');
} else {
if ($config['system']['enable_sms'] == 'trunk_number' && $mytrunk['trunk_number'] != '') {
$objResponse->addScript('xajax_SendSmsForm("trunk_number",' . $mytrunk['trunk_number'] . ')');
} else {
if ($config['system']['enable_sms'] == 'campaign_number' && $campaign_id != '') {
$objResponse->addScript('xajax_SendSmsForm("campaign_number",' . $campaign_id . ')');
}
}
}
$objResponse->addAssign("iptCallerid", "value", $call['callerid']);
$objResponse->addAssign("btnHangup", "disabled", false);
if ($call['queue'] != '') {
foreach ($_SESSION['curuser']['campaign_queue'] as $row) {
//print_r($row);exit;
if ($row['queuename'] == $call['queue']) {
$objResponse->addAssign("campaignDiv-" . $row['id'], "style.background", 'red');
}
}
}
if ($config['system']['pop_up_when_dial_in']) {
if (strlen($call['callerid']) > $config['system']['phone_number_length'] && $call['callerid'] != '<unknown>') {
// $config['system']['allow_popup_when_aleady_popup'] 客户弹屏存在是否重新弹出客户窗口
if ($myValue['popup'] == 'yes' || $config['system']['enable_external_crm'] || $config['system']['allow_popup_when_already_popup']) {
if ($config['system']['enable_external_crm'] == false) {
$objResponse->loadXML(getContact($call['callerid'], 0, $campaign_id, 0, $call['srcname']));
if ($config['system']['browser_maximize_when_pop_up'] == true) {
$objResponse->addScript('maximizeWin();');
}
} else {
//print_r($call);exit;
//use external link
$myurl = $config['system']['external_crm_url'];
$method = "dial_in";
$callerid = $call['callerid'];
$calleeid = $_SESSION['curuser']['extension'];
$uniqueid = $call['uniqueid'];
$calldate = $call['calldate'];
$didnumber = $call['didnumber'];
$cur_srcname = Customer::getSrcnameByCurid($call['curid']);
$curHtml = '<form id="external_crm_form" action="' . $myurl . '?curid=' . $call['curid'] . '&srcname=' . $cur_srcname . '" target="_blank" method="post">
<input type="hidden" name="callerid" value="' . $callerid . '" />
<input type="hidden" name="calleeid" value="' . $calleeid . '" />
<input type="hidden" name="method" value="' . $method . '" />
<input type="hidden" name="uniqueid" value="' . $uniqueid . '" />
<input type="hidden" name="calldate" value="' . $calldate . '" />
<input type="hidden" name="didnumber" value="' . $didnumber . '" />
';
if ($config['system']['external_url_parm'] != '') {
if ($config['system']['detail_level'] == 'all') {
$customerid = astercrm::getCustomerByCallerid($call['callerid']);
} else {
$customerid = astercrm::getCustomerByCallerid($call['callerid'], $_SESSION['curuser']['groupid']);
}
if ($customerid != '') {
$customer = astercrm::getCustomerByID($customerid, "customer");
$url_parm = split(',', $config['system']['external_url_parm']);
foreach ($url_parm as $parm) {
if ($parm != '') {
$curHtml .= '<input type="hidden" name="' . $parm . '" value="' . urlencode($customer[$parm]) . '" />';
}
}
}
}
$curHtml .= "</form>";
if ($config['system']['open_new_window'] == 'internal') {
$mycrm = '<iframe id="mycrm" name="mycrm" width="100%" frameBorder=0 scrolling=auto height="600"></iframe>';
$objResponse->addAssign("divCrm", "innerHTML", $mycrm);
$curHtml = preg_replace("/\\_blank/", "mycrm", $curHtml);
$objResponse->addAssign("external_crmDiv", "innerHTML", $curHtml);
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv", "innerHTML", "");
} else {
if ($config['system']['open_new_window'] == 'external') {
$objResponse->addAssign("external_crm_openNewDiv", "innerHTML", $curHtml);
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crm_openNewDiv", "innerHTML", "");
} else {
$mycrm = '<iframe id="mycrm" name="mycrm" width="100%" frameBorder=0 scrolling=auto height="600"></iframe>';
$objResponse->addAssign("divCrm", "innerHTML", $mycrm);
$internal_curHtml = preg_replace("/\\_blank/", "mycrm", $curHtml);
$external_curHtml = preg_replace("/external_crm_form/", "external_crm_openNew_form", $curHtml);
$objResponse->addAssign("external_crmDiv", "innerHTML", $internal_curHtml);
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv", "innerHTML", "");
$objResponse->addAssign("external_crm_openNewDiv", "innerHTML", $external_curHtml);
$objResponse->addScript("document.getElementById('external_crm_openNew_form').submit();");
$objResponse->addAssign("external_crm_openNewDiv", "innerHTML", "");
}
}
/*if ($config['system']['open_new_window'] == false){
$mycrm = '<iframe id="mycrm" name="mycrm" width="100%" frameBorder=0 scrolling=auto height="600"></iframe>';
$objResponse->addAssign("divCrm","innerHTML", $mycrm );
$curHtml = preg_replace("/\_blank/","mycrm",$curHtml);
$objResponse->addAssign("external_crmDiv","innerHTML", $curHtml );
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv","innerHTML", "" );
}else{
//print_r($curHtml);exit;
$objResponse->addAssign("external_crmDiv","innerHTML", $curHtml );
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv","innerHTML", "" );
//$javascript = "openwindow('".$myurl."')";
//$objResponse->addScript($javascript);
}*/
}
}
} else {
}
}
} elseif ($call['status'] == 'dialout') {
//dailing out here
// if(strstr($call['callerChannel'],'agent')){
// $objResponse->addAssign("attendtran","disabled",true);
// }else{
// $objResponse->addAssign("attendtran","disabled",false);
// }
$objResponse->addScript("clearSettimePopup();");
$title = $call['callerid'];
$status = 'dialing';
$direction = 'out';
$info = $locate->Translate("dial_out") . ' ' . $call['callerid'];
if ($call['hold']['number'] != '') {
//print_r($call);exit;
$call['callerid'] = $call['hold']['number'];
$objResponse->addAssign("divHolding", "innerHTML", '<a href="###" onclick="getContact(' . $call['hold']['number'] . ');">[' . $call['hold']['number'] . ']</a> <a onclick="xajax_turnback(\'' . $call['hold']['channel'] . '\',\'' . $myValue['callerChannel'] . '\');return false;" href="###"><font size="2px">' . $locate->Translate("Turn back") . '</font></a> ');
//<a onclick="xajax_holdhangup(\''.$call['hold']['channel'].'\');return false;" href="###"><font size="2px">'.$locate->Translate("Hangup").'</font></a>
} else {
$objResponse->addAssign("divHolding", "innerHTML", '');
}
if ($myValue['callResultStatus'] == '' && $call['callerid'] != '') {
$result = asterCrm::checkDialedlistCall($call['callerid']);
//print_r($result);exit;
$dialedlistid = $result['id'];
$campaign_id = $result['campaignid'];
if ($campaign_id != '') {
$objResponse->addAssign("dndlist_campaignid", "value", $campaign_id);
} else {
$objResponse->addAssign("dndlist_campaignid", "value", "0");
}
if ($dialedlistid) {
$divCallresult = Customer::getCampaignResultHtml($dialedlistid, 'NOANSWER');
//echo $divCallresult;exit;
$objResponse->addAssign("divCallresult", "style.display", "");
$objResponse->addAssign("divCallresult", "innerHTML", $divCallresult);
$objResponse->addAssign("dialedlistid", "value", $dialedlistid);
} else {
$objResponse->addAssign("dialedlistid", "value", 0);
$objResponse->addAssign("divCallresult", "style.display", "none");
}
$objResponse->addAssign("callResultStatus", "value", '1');
//print_r($config['diallist']);exit;
if ($dialedlistid) {
if ($config['diallist']['popup_diallist'] == 1) {
$dialistHtml = Customer::formDiallist($dialedlistid);
$objResponse->addAssign('formDiallistPopup', 'innerHTML', $dialistHtml);
$objResponse->addAssign('formDiallistPopup', "style.visibility", "visible");
}
}
}
$objResponse->addAssign("iptCallerid", "value", $call['callerid']);
$objResponse->addAssign("btnHangup", "disabled", false);
if ($call['didnumber'] != '') {
$didinfo = $locate->Translate("Callee id") . " : " . $call['didnumber'];
$objResponse->addAssign('divDIDinfo', 'innerHTML', $didinfo);
}
if ($config['system']['pop_up_when_dial_out']) {
if (strlen($call['callerid']) > $config['system']['phone_number_length']) {
if ($myValue['popup'] == 'yes' || $config['system']['allow_popup_when_already_popup']) {
if ($config['system']['enable_external_crm'] == false) {
$objResponse->loadXML(getContact($call['callerid'], 0, $campaign_id, 0, $call['srcname']));
if ($config['system']['browser_maximize_when_pop_up'] == true) {
$objResponse->addScript('maximizeWin();');
}
} else {
//print_r($call);exit;
//use external link
$myurl = $config['system']['external_crm_url'];
$method = "dial_out";
$callerid = $_SESSION['curuser']['extension'];
$calleeid = $call['callerid'];
$uniqueid = $call['uniqueid'];
$calldate = $call['calldate'];
$didnumber = $call['didnumber'];
$cur_srcname = Customer::getSrcnameByCurid($call['curid']);
$curHtml = '<form id="external_crm_form" action="' . $myurl . '?curid=' . $call['curid'] . '&srcname=' . $cur_srcname . '" target="_blank" method="post">
<input type="hidden" name="callerid" value="' . $callerid . '" />
<input type="hidden" name="calleeid" value="' . $calleeid . '" />
<input type="hidden" name="method" value="' . $method . '" />
<input type="hidden" name="uniqueid" value="' . $uniqueid . '" />
<input type="hidden" name="calldate" value="' . $calldate . '" />
<input type="hidden" name="didnumber" value="' . $didnumber . '" />
</form>';
if ($config['system']['open_new_window'] == 'internal') {
$mycrm = '<iframe id="mycrm" name="mycrm" width="100%" frameBorder=0 scrolling=auto height="600"></iframe>';
$objResponse->addAssign("divCrm", "innerHTML", $mycrm);
$curHtml = preg_replace("/\\_blank/", "mycrm", $curHtml);
$objResponse->addAssign("external_crmDiv", "innerHTML", $curHtml);
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv", "innerHTML", "");
} else {
if ($config['system']['open_new_window'] == 'external') {
$objResponse->addAssign("external_crmDiv", "innerHTML", $curHtml);
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv", "innerHTML", "");
//$javascript = "openwindow('".$myurl."')";
//$objResponse->addScript($javascript);
} else {
$mycrm = '<iframe id="mycrm" name="mycrm" width="100%" frameBorder=0 scrolling=auto height="600"></iframe>';
$objResponse->addAssign("divCrm", "innerHTML", $mycrm);
$internal_curHtml = preg_replace("/\\_blank/", "mycrm", $curHtml);
$external_curHtml = preg_replace("/external_crm_form/", "external_crm_openNew_form", $curHtml);
$objResponse->addAssign("external_crmDiv", "innerHTML", $internal_curHtml);
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv", "innerHTML", "");
$objResponse->addAssign("external_crm_openNewDiv", "innerHTML", $external_curHtml);
$objResponse->addScript("document.getElementById('external_crm_openNew_form').submit();");
$objResponse->addAssign("external_crm_openNewDiv", "innerHTML", "");
}
}
/*if ($config['system']['open_new_window'] == false){
$mycrm = '<iframe id="mycrm" name="mycrm" width="100%" frameBorder=0 scrolling=auto height="600"></iframe>';
$objResponse->addAssign("divCrm","innerHTML", $mycrm );
$curHtml = preg_replace("/\_blank/","mycrm",$curHtml);
$objResponse->addAssign("external_crmDiv","innerHTML", $curHtml );
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv","innerHTML", "" );
} else {
$objResponse->addAssign("external_crmDiv","innerHTML", $curHtml );
$objResponse->addScript("document.getElementById('external_crm_form').submit();");
$objResponse->addAssign("external_crmDiv","innerHTML", "" );
//$javascript = "openwindow('".$myurl."')";
//$objResponse->addScript($javascript);
}*/
}
}
}
}
}
// $objResponse->addScript('document.title='.$title.';');
// $objResponse->addAssign("status","innerHTML", $stauts );
$objResponse->addAssign("extensionStatus", "value", $stauts);
//echo $call['uniqueid'];exit;
$objResponse->addAssign("uniqueid", "value", $call['uniqueid']);
$objResponse->addAssign("callerid", "value", $call['callerid']);
$objResponse->addAssign("callerChannel", "value", $call['callerChannel']);
$objResponse->addAssign("calleeChannel", "value", $call['calleeChannel']);
$objResponse->addAssign("curid", "value", $call['curid']);
$objResponse->addAssign("direction", "value", $direction);
$objResponse->addAssign("myevents", "innerHTML", $info);
return $objResponse;
}
