function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
array_shift($stack);
// kb
// KB Roots
$sKbRoots = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$kb_roots_str = '0';
if (!empty($kb_roots)) {
$kb_roots_str = implode(',', array_keys($kb_roots));
}
switch (array_shift($stack)) {
case 'search':
@($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', ''));
$tpl->assign('q', $q);
if (null == ($view = UmScAbstractViewLoader::getView('', UmSc_KbArticleView::DEFAULT_ID))) {
$view = new UmSc_KbArticleView();
}
$view->name = "";
$view->params = array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, DevblocksSearchCriteria::OPER_FULLTEXT, $q), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, DevblocksSearchCriteria::OPER_FULLTEXT, $q)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots)));
UmScAbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display("devblocks:cerberusweb.kb:support_center/kb/search_results.tpl:portal_" . UmPortalHelper::getCode());
break;
case 'article':
if (empty($kb_roots)) {
return;
}
$id = intval(array_shift($stack));
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
if (!isset($articles[$id])) {
break;
}
$article = DAO_KbArticle::get($id);
$tpl->assign('article', $article);
@($article_list = $umsession->getProperty(self::SESSION_ARTICLE_LIST, array()));
if (!empty($article) && !isset($article_list[$id])) {
DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views));
$article_list[$id] = $id;
$umsession->setProperty(self::SESSION_ARTICLE_LIST, $article_list);
}
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$cats = DAO_KbArticle::getCategoriesByArticleId($id);
$breadcrumbs = array();
foreach ($cats as $cat_id) {
if (!isset($breadcrumbs[$cat_id])) {
$breadcrumbs[$cat_id] = array();
}
$pid = $cat_id;
while ($pid) {
$breadcrumbs[$cat_id][] = $pid;
$pid = $categories[$pid]->parent_id;
}
$breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]);
// Remove any breadcrumbs not in this SC profile
$pid = reset($breadcrumbs[$cat_id]);
if (!isset($kb_roots[$pid])) {
unset($breadcrumbs[$cat_id]);
}
}
$tpl->assign('breadcrumbs', $breadcrumbs);
$tpl->display("devblocks:cerberusweb.kb:support_center/kb/article.tpl:portal_" . UmPortalHelper::getCode());
break;
default:
case 'browse':
@($root = intval(array_shift($stack)));
$tpl->assign('root_id', $root);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$tree_map = DAO_KbCategory::getTreeMap(0);
// Remove other top-level categories
if (is_array($tree_map[0])) {
foreach ($tree_map[0] as $child_id => $count) {
if (!isset($kb_roots[$child_id])) {
unset($tree_map[0][$child_id]);
}
}
}
// Remove empty categories
if (is_array($tree_map[0])) {
foreach ($tree_map as $node_id => $children) {
foreach ($children as $child_id => $count) {
if (empty($count)) {
@($pid = $categories[$child_id]->parent_id);
unset($tree_map[$pid][$child_id]);
unset($tree_map[$child_id]);
}
}
}
}
$tpl->assign('tree', $tree_map);
// Breadcrumb // [TODO] API-ize inside Model_KbTree ?
$breadcrumb = array();
$pid = $root;
while (0 != $pid) {
$breadcrumb[] = $pid;
$pid = $categories[$pid]->parent_id;
}
$tpl->assign('breadcrumb', array_reverse($breadcrumb));
$tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2)));
// Articles
if (null == ($view = UmScAbstractViewLoader::getView('', UmSc_KbArticleView::DEFAULT_ID))) {
$view = new UmSc_KbArticleView();
}
if (!empty($root)) {
$view->params = array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots)));
} else {
// Most Popular Articles
$view->params = array(new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots)));
}
$view->name = "";
$view->renderSortBy = SearchFields_KbArticle::VIEWS;
$view->renderSortAsc = false;
$view->renderPage = 0;
$view->renderLimit = 10;
UmScAbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display("devblocks:cerberusweb.kb:support_center/kb/index.tpl:portal_" . UmPortalHelper::getCode());
break;
}
}
function viewSortByAction(DevblocksHttpRequest $request)
{
@($view_id = DevblocksPlatform::importGPC($_REQUEST['id'], 'string', ''));
@($sort_by = DevblocksPlatform::importGPC($_REQUEST['sort_by'], 'string', ''));
if (null != ($view = UmScAbstractViewLoader::getView('', $view_id))) {
$fields = $view->getColumns();
if (isset($fields[$sort_by])) {
if (0 == strcasecmp($view->renderSortBy, $sort_by)) {
// clicked same col?
$view->renderSortAsc = !(bool) $view->renderSortAsc;
// flip order
} else {
$view->renderSortBy = $sort_by;
$view->renderSortAsc = true;
}
$view->renderPage = 0;
UmScAbstractViewLoader::setView($view->id, $view);
}
$view->render();
}
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
array_shift($stack);
// history
$mask = array_shift($stack);
if (empty($mask)) {
// Open Tickets
if (null == ($open_view = UmScAbstractViewLoader::getView('', 'sc_history_open'))) {
$open_view = new UmSc_TicketHistoryView();
$open_view->id = 'sc_history_open';
}
// Lock to current visitor and open tickets
$open_view->params = array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 0), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$open_view->name = "";
$open_view->renderSortBy = SearchFields_Ticket::TICKET_UPDATED_DATE;
$open_view->renderSortAsc = false;
$open_view->renderLimit = 10;
UmScAbstractViewLoader::setView($open_view->id, $open_view);
$tpl->assign('open_view', $open_view);
// Closed Tickets
if (null == ($closed_view = UmScAbstractViewLoader::getView('', 'sc_history_closed'))) {
$closed_view = new UmSc_TicketHistoryView();
$closed_view->id = 'sc_history_closed';
}
// Lock to current visitor and closed tickets
$closed_view->params = array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 1), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
$closed_view->name = "";
$closed_view->renderSortBy = SearchFields_Ticket::TICKET_UPDATED_DATE;
$closed_view->renderSortAsc = false;
$closed_view->renderLimit = 10;
UmScAbstractViewLoader::setView($closed_view->id, $closed_view);
$tpl->assign('closed_view', $closed_view);
$tpl->display("file:{$tpl_path}portal/sc/module/history/index.tpl");
} elseif ('search' == $mask) {
@($q = DevblocksPlatform::importGPC($_REQUEST['q'], 'string', ''));
$tpl->assign('q', $q);
if (null == ($view = UmScAbstractViewLoader::getView('', 'sc_history_search'))) {
$view = new UmSc_TicketHistoryView();
$view->id = 'sc_history_search';
}
$view->name = "";
$view->view_columns = array(SearchFields_Ticket::TICKET_MASK, SearchFields_Ticket::TICKET_SUBJECT, SearchFields_Ticket::TICKET_UPDATED_DATE, SearchFields_Ticket::TICKET_CLOSED);
$view->params = array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MESSAGE_CONTENT, DevblocksSearchCriteria::OPER_FULLTEXT, $q), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, DevblocksSearchCriteria::OPER_LIKE, $q . '%')), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_DELETED, '=', 0));
UmScAbstractViewLoader::setView($view->id, $view);
$tpl->assign('view', $view);
$tpl->display("file:{$tpl_path}portal/sc/module/history/search_results.tpl");
} else {
// Secure retrieval (address + mask)
list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false);
$ticket = array_shift($tickets);
// Security check (mask compare)
if (0 == strcasecmp($ticket[SearchFields_Ticket::TICKET_MASK], $mask)) {
$messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]);
$messages = array_reverse($messages, true);
$tpl->assign('ticket', $ticket);
$tpl->assign('messages', $messages);
$tpl->display("file:{$tpl_path}portal/sc/module/history/display.tpl");
}
}
}
