/**
* processAction
* Update the record previously selected
* @return unknown_type
*/
public function processAction()
{
$NS = new Zend_Session_Namespace('Default');
$request = $this->getRequest();
$customer = $NS->customer['customer_id'];
$this->view->title = $this->translator->translate("Ticket");
$this->view->description = $this->translator->translate("Check the information before save again.");
// Check if we have a POST request
if (!$request->isPost()) {
return $this->_helper->redirector('index');
}
// Get our form and validate it
$form = $this->getForm('/tickets/process');
// Invalid entries
if (!$form->isValid($request->getPost())) {
$this->view->form = $form;
$this->view->canreply = true;
return $this->_helper->viewRenderer('customform');
}
// Get the id
$id = $this->getRequest()->getParam('ticket_id');
$data = $request->getPost();
$data['note'] = !empty($data['note']) ? $data['note'] : "-";
//There is a problem with TinyMCE!
$categoryId = !empty($data['category_id']) && is_numeric($data['category_id']) ? $data['category_id'] : null;
if (is_numeric($id)) {
TicketsNotes::saveIt($id, date('Y-m-d H:i:s'), $data['note'], $data['status']);
} else {
Tickets::saveIt(null, $customer, $data['subject'], $data['note'], $categoryId);
}
return $this->_helper->redirector('index', 'tickets', 'default', array('mex' => 'The task requested has been executed successfully.', 'status' => 'success'));
}
/**
* processAction
* Update the record previously selected
* @return unknown_type
*/
public function processAction()
{
$redirector = Zend_Controller_Action_HelperBroker::getStaticHelper('redirector');
$form = $this->getForm("/admin/tickets/process");
$request = $this->getRequest();
$this->view->title = $this->translator->translate("New Ticket");
$this->view->description = $this->translator->translate("Here you can handle the ticket support.");
// Create the buttons in the edit form
$this->view->buttons = array(array("url" => "#", "label" => $this->translator->translate('Save'), "params" => array('css' => null, 'id' => 'submit')), array("url" => "/admin/tickets/list", "label" => $this->translator->translate('List'), "params" => array('css' => null, 'id' => 'submit')), array("url" => "/admin/tickets/new/", "label" => $this->translator->translate('New'), "params" => array('css' => null)));
// Check if we have a POST request
if (!$request->isPost()) {
$this->_helper->redirector('list', 'tickets', 'admin');
}
if ($form->isValid($request->getPost())) {
// Get the values posted
$params = $request->getPost();
// Get the id
$id = $this->getRequest()->getParam('ticket_id');
// create the ticket if not exist
if (!is_numeric($id)) {
$id = Tickets::saveIt(null, $params['customer_id'], $params['subject'], $params['note'], $params['category_id']);
$redirector->gotoUrl("/admin/tickets/edit/id/{$id}#last");
}
$date = !empty($params['datetime']) ? Shineisp_Commons_Utilities::formatDateIn($params['datetime']) : null;
$note = !empty($params['note']) ? $params['note'] : null;
$status = !empty($params['status_id']) && is_numeric($params['status_id']) ? $params['status_id'] : null;
$sendemail = !empty($params['sendemail']) && is_numeric($params['sendemail']) ? true : false;
// Save the Ticket Note and send the email to the customer
$ticketNote = TicketsNotes::saveIt($id, $date, $note, $status, true, null, $sendemail);
// Update the sibling
if (!empty($params['sibling_id']) && is_numeric($params['sibling_id'])) {
Tickets::setSibling($id, $params['sibling_id']);
}
// Update the operator for the selected ticket
if (!empty($params['user_id']) && is_numeric($params['user_id'])) {
Tickets::setOperator($id, $params['user_id']);
}
// Update the ticket attaching the order
if (!empty($params['order_id']) && is_numeric($params['order_id'])) {
Tickets::setOrder($id, $params['order_id']);
}
$redirector->gotoUrl("/admin/tickets/edit/id/{$id}#last");
} else {
$this->view->form = $form;
return $this->render('applicantform');
}
}
