public function save_response()
{
// sort the data out
if (isset($this->_data['response'])) {
$this->_data['TicketResponse']['body'] = $this->_data['response'];
$this->_data['TicketResponse']['ticket_id'] = $this->_data['ticket_id'];
$this->_data['TicketResponse']['type'] = 'site';
}
$save = parent::save('TicketResponse', $this->_data['TicketResponse']);
$ticket = new Ticket();
$ticket->load($this->_data['TicketResponse']['ticket_id']);
$plateout = TicketingUtils::StatusPlate($ticket);
$headers = array('From' => TicketingUtils::getReplyAddress($ticket));
$hours_data =& $this->_data['Hour'];
if (isset($hours_data['duration']) && $hours_data['duration'] != 0) {
if ($hours_data['duration_unit'] == 'days') {
$hours_data['duration'] = $hours_data['duration'] * SystemCompanySettings::DAY_LENGTH;
}
// Calculate start time by working backward NB: Needs changing with date_format?
$hours_data['start_time'] = date("d/m/Y H:i", time() - $hours_data['duration'] * 60 * 60);
$hours_data['duration'] .= ' hours';
parent::save('Hour');
}
// FIXME: If someone forces a file upload... I guess that causes this code to randomly send the file?
if ($_FILES['file']['size'] > 0) {
// Send MIME mail
$boundary = 'EGS-Ticketing-System-' . base_convert(rand(1000, 9000), 10, 2);
$headers['Content-Type'] = 'multipart/mixed; boundary=' . $boundary;
$base64 = base64_encode(file_get_contents($_FILES['file']['tmp_name']));
// Yay, hand written MIME email!
$body = "--{$boundary}\r\n" . "Content-Transfer-Encoding: 8bit\r\n" . "Content-Type: text/plain; charset=ISO-8859-1\r\n" . "\r\n" . $plateout . $this->_data['TicketResponse']['body'] . "\r\n" . "\r\n" . "--{$boundary}\r\n" . 'Content-Type: octet/stream; name="' . $_FILES['file']['name'] . '"' . "\r\n" . "Content-Transfer-Encoding: base64\r\n" . 'Content-Disposition: attachment; filename="' . $_FILES['file']['name'] . '"' . "\r\n" . "\r\n" . chunk_split($base64) . "\r\n" . "\r\n" . "--{$boundary}--\r\n" . ".";
$errors = array();
$file = File::Factory($_FILES['file'], $errors, new File());
$file->save();
$ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment());
$ticketAttachment->save();
} else {
// No attachment, send plain text mail
$body = $plateout . $this->_data['TicketResponse']['body'];
}
$header_string = "";
foreach ($headers as $header => $value) {
$header_string .= $header . ': ' . $value . "\r\n";
}
// FIXME: Do this further up
if (!isset($this->_data['TicketResponse']['internal']) || isset($this->_data['TicketResponse']['internal']) && $this->_data['TicketResponse']['internal'] != 'on') {
$recipients = TicketingUtils::GetRecipients($ticket);
foreach ($recipients as $recipient) {
mail($recipient, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string);
}
}
if (is_ajax()) {
echo json_encode(array('success' => $save));
exit;
} else {
sendTo('Tickets', 'view', array('ticketing'), array('id' => $this->_data['TicketResponse']['ticket_id']));
}
}
public function save_response()
{
parent::save('TicketResponse');
$ticket = new Ticket();
$ticket->load($this->_data['TicketResponse']['ticket_id']);
$plateout = TicketingUtils::StatusPlate($ticket);
$queue = new TicketQueue();
$queue->load($ticket->ticket_queue_id);
$headers = array('From' => $queue->email_address);
// FIXME: If someone forces a file upload... I guess that causes this code to randomly send the file?
if ($_FILES['file']['size'] > 0) {
// Send MIME mail
$boundary = 'EGS-Ticketing-System-' . base_convert(rand(1000, 9000), 10, 2);
$headers['Content-Type'] = 'multipart/mixed; boundary=' . $boundary;
$base64 = base64_encode(file_get_contents($_FILES['file']['tmp_name']));
// Yay, hand written MIME email!
$body = "--{$boundary}\r\n" . "Content-Transfer-Encoding: 8bit\r\n" . "Content-Type: text/plain; charset=ISO-8859-1\r\n" . "\r\n" . $plateout . $this->_data['TicketResponse']['body'] . "\r\n" . "\r\n" . "--{$boundary}\r\n" . 'Content-Type: octet/stream; name="' . $_FILES['file']['name'] . '"' . "\r\n" . "Content-Transfer-Encoding: base64\r\n" . 'Content-Disposition: attachment; filename="' . $_FILES['file']['name'] . '"' . "\r\n" . "\r\n" . chunk_split($base64) . "\r\n" . "\r\n" . "--{$boundary}--\r\n" . ".";
$errors = array();
$file = File::Factory($_FILES['file'], $errors, new File());
$file->save();
$ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment());
$ticketAttachment->save();
} else {
// No attachment, send plain text mail
$body = $plateout . $this->_data['TicketResponse']['body'];
}
$header_string = "";
foreach ($headers as $header => $value) {
$header_string .= $header . ': ' . $value . "\r\n";
}
// FIXME: Do this further up
if (!isset($this->_data['TicketResponse']['internal']) || isset($this->_data['TicketResponse']['internal']) && $this->_data['TicketResponse']['internal'] != 'on') {
$recipients = $recipients = TicketingUtils::GetRecipients($ticket);
foreach ($recipients as $recipient) {
mail($recipient, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string);
}
}
sendTo('Client', 'view', array('ticketing'), array('id' => $this->_data['TicketResponse']['ticket_id']));
}
private function notifyQueueOwner($ticket, $data)
{
// Needs to be Assigned To if present
// otherwise Queue Owner
$plateout = TicketingUtils::StatusPlate($ticket);
$to = '';
if (!is_null($ticket->assigned_to)) {
$user = new User();
$user->loadBy('username', $ticket->assigned_to);
if (!is_null($user->person_id)) {
$person = new Person();
$person->load($user->person_id);
$to = $person->email->contactmethod;
}
if (empty($to)) {
$to = $user->email;
}
}
if (empty($to)) {
$queue = new TicketQueue();
$queue->load($ticket->ticket_queue_id);
if ($queue->isLoaded() && !is_null($queue->email_address)) {
$to = $queue->email_address;
}
}
if (!empty($to)) {
$headers = array('From' => TicketingUtils::getReplyAddress($ticket), 'Reply-To' => $data['reply_address']);
$header_string = "";
foreach ($headers as $header => $value) {
$header_string .= $header . ': ' . $value . "\r\n";
}
$body = $plateout . "\n" . $data['message'] . "\n";
mail($to, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string, '-r ' . $to);
}
}
