Esempio n. 1
0
 function populate()
 {
     $tickets = new TicketCollection(new Ticket());
     $pl = new PageList('current_tickets');
     $ticket_sh = new SearchHandler($tickets, false);
     $ticket_sh->setLimit(10);
     $ticket_sh->setOrderBy('created', 'ASC');
     $user = new User();
     $user->loadBy('username', EGS_USERNAME);
     $ticket_sh->addConstraint(new Constraint('originator_person_id', '=', $user->username));
     $ticket_sh->addConstraint(new Constraint('usercompanyid', '=', EGS_COMPANY_ID));
     // Find open statuses
     $statuses = new TicketStatusCollection(new TicketStatus());
     $status_sh = new SearchHandler($statuses);
     $status_sh->addConstraint(new Constraint('usercompanyid', '=', EGS_COMPANY_ID));
     $status_sh->addConstraint(new Constraint('status_code', '=', 'NEW'), 'OR');
     $status_sh->addConstraint(new Constraint('status_code', '=', 'OPEN'), 'OR');
     $statuses->load($status_sh);
     foreach ($statuses->getContents() as $status) {
         $ticket_sh->addConstraint(new Constraint('client_ticket_status_id', '=', $status->id), 'OR');
     }
     $tickets->load($ticket_sh);
     $pl->addFromCollection($tickets, array('module' => 'ticketing', 'controller' => 'tickets', 'action' => 'view'), array('id'), 'ticket', 'summary');
     $this->contents = $pl->getPages()->toArray();
 }
Esempio n. 2
0
 function populate()
 {
     $pl = new PageList('my_tickets');
     $my_tickets = new TicketCollection(new Ticket());
     $sh = new SearchHandler($my_tickets, false);
     $sh->extract();
     $sh->addConstraint(new Constraint('assigned_to', 'IS', 'NULL'));
     $cc = new ConstraintChain();
     $cc->add(new Constraint('internal_status_code', '=', 'NEW'), 'OR');
     $cc->add(new Constraint('internal_status_code', '=', 'OPEN'), 'OR');
     $sh->addConstraintChain($cc);
     $sh->setLimit(10);
     $sh->setOrderBy('created', 'DESC');
     $my_tickets->load($sh);
     $pl->addFromCollection($my_tickets, array('module' => 'ticketing', 'controller' => 'tickets', 'action' => 'view'), array('id'), 'ticket', 'summary');
     $this->contents = $pl->getPages()->toArray();
 }