/**
* Add a level to do for a ticket
*
* @param $ticket Ticket object
*
* @return execution date time (NULL if sla not exists)
**/
function addLevelToDo(Ticket $ticket)
{
if ($ticket->fields["slalevels_id"] > 0) {
$toadd = array();
$toadd['date'] = $this->computeExecutionDate($ticket->fields['date'], $ticket->fields['slalevels_id'], $ticket->fields['sla_waiting_duration']);
$toadd['slalevels_id'] = $ticket->fields["slalevels_id"];
$toadd['tickets_id'] = $ticket->fields["id"];
$slalevelticket = new SlaLevel_Ticket();
$slalevelticket->add($toadd);
}
}
/**
* Add a level to do for a ticket
*
* @param $ticket Ticket object
* @param $slalevels_id
*
* @return execution date time (NULL if sla not exists)
**/
function addLevelToDo(Ticket $ticket, $slalevels_id = 0)
{
$slalevels_id = $slalevels_id ? $slalevels_id : $ticket->fields["ttr_slalevels_id"];
if ($slalevels_id > 0) {
$toadd = array();
$date = $this->computeExecutionDate($ticket->fields['date'], $slalevels_id, $ticket->fields['sla_waiting_duration']);
if ($date != null) {
$toadd['date'] = $date;
$toadd['slalevels_id'] = $slalevels_id;
$toadd['tickets_id'] = $ticket->fields["id"];
$slalevelticket = new SlaLevel_Ticket();
$slalevelticket->add($toadd);
}
}
}
