Inheritance: extends RuleTicket
 /**
  * Do a specific SLAlevel for a ticket
  *
  * @param $data array data of an entry of slalevels_tickets
  *
  * @return nothing
  **/
 static function doLevelForTicket(array $data)
 {
     $ticket = new Ticket();
     $slalevelticket = new self();
     // existing ticket and not deleted
     if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
         $slalevel = new SlaLevel();
         $sla = new SLA();
         // Check if sla datas are OK
         if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
             if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
                 // Drop line when status is closed
                 $slalevelticket->delete(array('id' => $data['id']));
             } else {
                 if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
                     // If status = solved : keep the line in case of solution not validated
                     $input['id'] = $ticket->getID();
                     $input['_auto_update'] = true;
                     if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
                         $doit = true;
                         if (count($slalevel->criterias)) {
                             $doit = $slalevel->checkCriterias($ticket->fields);
                         }
                         // Process rules
                         if ($doit) {
                             $input = $slalevel->executeActions($input, array());
                         }
                     }
                     // Put next level in todo list
                     $next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
                     $input['slalevels_id'] = $next;
                     $ticket->update($input);
                     $sla->addLevelToDo($ticket);
                     // Action done : drop the line
                     $slalevelticket->delete(array('id' => $data['id']));
                 }
             }
         } else {
             // Drop line
             $slalevelticket->delete(array('id' => $data['id']));
         }
     } else {
         // Drop line
         $slalevelticket->delete(array('id' => $data['id']));
     }
 }
Esempio n. 2
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 /**
  * Manage SLT level escalation
  *
  * @since version 9.1
  *
  * @param $slts_id
  **/
 function manageSltLevel($slts_id)
 {
     $calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
     // Add first level in working table
     $slalevels_id = SlaLevel::getFirstSltLevel($slts_id);
     $slt = new SLT();
     if ($slt->getFromDB($slts_id)) {
         $slt->setTicketCalendar($calendars_id);
         $slt->addLevelToDo($this, $slalevels_id);
     }
     SlaLevel_Ticket::replayForTicket($this->getID(), $slt->getField('type'));
 }
Esempio n. 3
0
 static function pdfMain(PluginPdfSimplePDF $pdf, Ticket $job)
 {
     global $CFG_GLPI, $DB;
     $ID = $job->getField('id');
     if (!$job->can($ID, 'r')) {
         return false;
     }
     $pdf->setColumnsSize(100);
     $pdf->displayTitle('<b>' . (empty($job->fields["name"]) ? __('Without title') : ($name = $job->fields["name"])) . '</b>');
     if (count($_SESSION['glpiactiveentities']) > 1) {
         $entity = " (" . Dropdown::getDropdownName("glpi_entities", $job->fields["entities_id"]) . ")";
     } else {
         $entity = '';
     }
     $pdf->setColumnsSize(50, 50);
     $recipient_name = '';
     if ($job->fields["users_id_recipient"]) {
         $recipient = new User();
         $recipient->getFromDB($job->fields["users_id_recipient"]);
         $recipient_name = $recipient->getName();
     }
     $sla = $due = $commentsla = '';
     if ($job->fields['due_date']) {
         $due = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Due date') . "</b></i>", Html::convDateTime($job->fields['due_date']));
     }
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Opening date') . "</i></b>", Html::convDateTime($job->fields["date"])), $due);
     $pdf->setColumnsSize(100);
     if ($job->fields["slas_id"] > 0) {
         $sla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('SLA') . "</b></i>", Html::clean(Dropdown::getDropdownName("glpi_slas", $job->fields["slas_id"])));
         $slalevel = new SlaLevel();
         if ($slalevel->getFromDB($job->fields['slalevels_id'])) {
             $commentsla = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level') . "</b></i>", $slalevel->getName());
         }
         $nextaction = new SlaLevel_Ticket();
         if ($nextaction->getFromDBForTicket($job->fields["id"])) {
             $commentsla .= " <b><i>" . sprintf(__('Next escalation: %s') . "</b></i>", Html::convDateTime($nextaction->fields['date']));
             if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                 $commentsla .= " <b><i>" . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName());
             }
         }
         $pdf->displayText($sla, $commentsla, 1);
     }
     $pdf->setColumnsSize(50, 50);
     $lastupdate = Html::convDateTime($job->fields["date_mod"]);
     if ($job->fields['users_id_lastupdater'] > 0) {
         $lastupdate = sprintf(__('%1$s by %2$s'), $lastupdate, getUserName($job->fields["users_id_lastupdater"]));
     }
     $pdf->displayLine('<b><i>' . sprintf(__('%1$s: %2$s'), __('By') . "</i></b>", $recipient_name), '<b><i>' . sprintf(__('%1$s: %2$s'), __('Last update') . '</i></b>', $lastupdate));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Type') . "</i></b>", Html::clean(Ticket::getTicketTypeName($job->fields["type"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Category') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_itilcategories", $job->fields["itilcategories_id"]))));
     $status = '';
     if (in_array($job->fields["status"], $job->getSolvedStatusArray()) || in_array($job->fields["status"], $job->getClosedStatusArray())) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["solvedate"]));
     }
     if (in_array($job->fields["status"], $job->getClosedStatusArray())) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields["closedate"]));
     }
     if ($job->fields["status"] == Ticket::WAITING) {
         $status = sprintf(__('%1$s %2$s'), '-', Html::convDateTime($job->fields['begin_waiting_date']));
     }
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Status') . "</i></b>", Html::clean($job->getStatus($job->fields["status"])) . $status), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Request source') . "</i></b>", Html::clean(Dropdown::getDropdownName('glpi_requesttypes', $job->fields['requesttypes_id']))));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Urgency') . "</i></b>", Html::clean($job->getUrgencyName($job->fields["urgency"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Approval') . "</i></b>", TicketValidation::getStatus($job->fields['global_validation'])));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Impact') . "</i></b>", Html::clean($job->getImpactName($job->fields["impact"]))));
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Priority') . "</i></b>", Html::clean($job->getPriorityName($job->fields["priority"]))), "<b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $job->fields["locations_id"]))));
     // Item
     $name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", '');
     $commentitem = '';
     $pdf->setColumnsSize(100);
     if ($job->fields['itemtype'] && ($item = getItemForItemtype($job->fields['itemtype']))) {
         if ($item->getFromDB($job->fields["items_id"])) {
             $name = "<b><i>" . sprintf(__('%1$s: %2$s'), __('Associated element') . "</i></b>", $item->getNameID());
             if (isset($item->fields["serial"])) {
                 $commentitem = ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Serial number') . "</i></b>", Html::clean($item->fields["serial"]));
                 Html::clean($item->fields["serial"]);
             }
             if (isset($item->fields["otherserial"])) {
                 $commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Inventory number') . "</i></b>", Html::clean($item->fields["otherserial"]));
             }
             if (isset($item->fields["locations_id"])) {
                 $commentitem .= ", <b><i>" . sprintf(__('%1$s: %2$s'), __('Location') . "</i></b>", Html::clean(Dropdown::getDropdownName("glpi_locations", $item->fields["locations_id"])));
             }
         }
     }
     $pdf->displayText($name, $commentitem, 1);
     $pdf->setColumnsSize(50, 50);
     // Requester
     $users = array();
     $listusers = '';
     $requester = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester'), $listusers);
     foreach ($job->getUsers(CommonITILActor::REQUESTER) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
         $listusers = implode(', ', $users);
     }
     $pdf->displayText($requester, $listusers, 1);
     $groups = array();
     $listgroups = '';
     $requestergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Requester group'), $listgroups);
     foreach ($job->getGroups(CommonITILActor::REQUESTER) as $d) {
         $groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
     }
     if (count($groups)) {
         $listgroups = implode(', ', $groups);
     }
     $pdf->displayText($requestergroup, $listgroups, 1);
     // Observer
     $users = array();
     $listusers = '';
     $watcher = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher'), $listusers);
     foreach ($job->getUsers(CommonITILActor::OBSERVER) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
         $listusers = implode(', ', $users);
     }
     $pdf->displayText($watcher, $listusers, 1);
     $groups = array();
     $listgroups = '';
     $watchergroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Watcher group'), $listgroups);
     foreach ($job->getGroups(CommonITILActor::OBSERVER) as $d) {
         $groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
     }
     if (count($groups)) {
         $listgroups = implode(', ', $groups);
     }
     $pdf->displayText($watchergroup, $listgroups, 1);
     // Assign to
     $users = array();
     $listusers = '';
     $assign = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('User assigned'), $listusers);
     foreach ($job->getUsers(CommonITILActor::ASSIGN) as $d) {
         if ($d['users_id']) {
             $tmp = Html::clean(getUserName($d['users_id']));
             if ($d['alternative_email']) {
                 $tmp .= ' (' . $d['alternative_email'] . ')';
             }
         } else {
             $tmp = $d['alternative_email'];
         }
         $users[] = $tmp;
     }
     if (count($users)) {
         $listusers = implode(', ', $users);
     }
     $pdf->displayText($assign, $listusers, 1);
     $groups = array();
     $listgroups = '';
     $assigngroup = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Group assigned'), $listgroups);
     foreach ($job->getGroups(CommonITILActor::ASSIGN) as $d) {
         $groups[] = Html::clean(Dropdown::getDropdownName("glpi_groups", $d['groups_id']));
     }
     if (count($groups)) {
         $listgroups = implode(', ', $groups);
     }
     $pdf->displayText($assigngroup, $listgroups, 1);
     // Supplier
     $suppliers = array();
     $listsuppliers = '';
     $assignsupplier = '<b><i>' . sprintf(__('%1$s: %2$s') . "</i></b>", __('Supplier assigned'), $listsuppliers);
     foreach ($job->getSuppliers(CommonITILActor::ASSIGN) as $d) {
         $suppliers[] = Html::clean(Dropdown::getDropdownName("glpi_suppliers", $d['suppliers_id']));
     }
     if (count($suppliers)) {
         $listsuppliers = implode(', ', $suppliers);
     }
     $pdf->displayText($assignsupplier, $listsuppliers, 1);
     $pdf->setColumnsSize(100);
     $pdf->displayLine("<b><i>" . sprintf(__('%1$s: %2$s'), __('Title') . "</i></b>", $job->fields["name"]));
     $pdf->displayText("<b><i>" . sprintf(__('%1$s: %2$s'), __('Description') . "</i></b>", $job->fields['content']));
     // Linked tickets
     $tickets = Ticket_Ticket::getLinkedTicketsTo($ID);
     if (is_array($tickets) && count($tickets)) {
         $ticket = new Ticket();
         foreach ($tickets as $linkID => $data) {
             $tmp = sprintf(__('%1$s %2$s'), Ticket_Ticket::getLinkName($data['link']), sprintf(__('%1$s %2$s'), __('ID'), $data['tickets_id']));
             if ($ticket->getFromDB($data['tickets_id'])) {
                 $tmp = sprintf(__('%1$s: %2$s'), $tmp, $ticket->getName());
             }
             $jobs[] = $tmp;
             $jobs = implode("\n", $jobs);
         }
         $linked = "<b><i>" . sprintf(__('%1$s: %2$s') . "</i></b>", __('Linked tickets'), '');
         $pdf->displayText($linked, $jobs, 1);
     }
     $pdf->displaySpace();
 }
Esempio n. 4
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 /**
  * Clone of Ticket::showForm()
  * Change '$this' by '$ticket', 'self' by 'Ticket' and 'parent' by 'Ticket'
  */
 static function getCentral($ID = 0, $options = array())
 {
     global $CFG_GLPI;
     // * Added by plugin survey ticket
     $ticket = new Ticket();
     // * End of adding
     $default_values = Ticket::getDefaultValues();
     // Get default values from posted values on reload form
     if (!isset($options['template_preview'])) {
         if (isset($_POST)) {
             $values = $_POST;
         }
     }
     // Restore saved value or override with page parameter
     $saved = $ticket->restoreInput();
     foreach ($default_values as $name => $value) {
         if (!isset($values[$name])) {
             if (isset($saved[$name])) {
                 $values[$name] = $saved[$name];
             } else {
                 $values[$name] = $value;
             }
         }
     }
     // Default check
     if ($ID > 0) {
         $ticket->check($ID, 'r');
     } else {
         // Create item
         $ticket->check(-1, 'w', $values);
     }
     if (!$ID) {
         $ticket->userentities = array();
         if ($values["_users_id_requester"]) {
             //Get all the user's entities
             $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
             //For each user's entity, check if the technician which creates the ticket have access to it
             foreach ($all_entities as $tmp => $ID_entity) {
                 if (Session::haveAccessToEntity($ID_entity)) {
                     $ticket->userentities[] = $ID_entity;
                 }
             }
         }
         $ticket->countentitiesforuser = count($ticket->userentities);
         if ($ticket->countentitiesforuser > 0 && !in_array($ticket->fields["entities_id"], $ticket->userentities)) {
             // If entity is not in the list of user's entities,
             // then use as default value the first value of the user's entites list
             $ticket->fields["entities_id"] = $ticket->userentities[0];
             // Pass to values
             $values['entities_id'] = $ticket->userentities[0];
         }
     }
     if ($values['type'] <= 0) {
         $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
     }
     if (!isset($options['template_preview'])) {
         $options['template_preview'] = 0;
     }
     // Load ticket template if available :
     $tt = $ticket->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
     // Predefined fields from template : reset them
     if (isset($values['_predefined_fields'])) {
         $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
     } else {
         $values['_predefined_fields'] = array();
     }
     // Store predefined fields to be able not to take into account on change template
     // Only manage predefined values on ticket creation
     $predefined_fields = array();
     if (!$ID) {
         if (isset($tt->predefined) && count($tt->predefined)) {
             foreach ($tt->predefined as $predeffield => $predefvalue) {
                 if (isset($default_values[$predeffield])) {
                     // Is always default value : not set
                     // Set if already predefined field
                     // Set if ticket template change
                     if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
                         // Load template data
                         $values[$predeffield] = $predefvalue;
                         $ticket->fields[$predeffield] = $predefvalue;
                         $predefined_fields[$predeffield] = $predefvalue;
                     }
                 }
             }
         } else {
             // No template load : reset predefined values
             if (count($values['_predefined_fields'])) {
                 foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
                     if ($values[$predeffield] == $predefvalue) {
                         $values[$predeffield] = $default_values[$predeffield];
                     }
                 }
             }
         }
     }
     // Put ticket template on $values for actors
     $values['_tickettemplate'] = $tt;
     $canupdate = Session::haveRight('update_ticket', '1');
     $canpriority = Session::haveRight('update_priority', '1');
     $canstatus = $canupdate;
     if (in_array($ticket->fields['status'], $ticket->getClosedStatusArray())) {
         $canupdate = false;
     }
     $showuserlink = 0;
     if (Session::haveRight('user', 'r')) {
         $showuserlink = 1;
     }
     if (!$options['template_preview']) {
         $ticket->showTabs($options);
     } else {
         // Add all values to fields of tickets for template preview
         foreach ($values as $key => $val) {
             if (!isset($ticket->fields[$key])) {
                 $ticket->fields[$key] = $val;
             }
         }
     }
     // In percent
     $colsize1 = '13';
     $colsize2 = '29';
     $colsize3 = '13';
     $colsize4 = '45';
     $canupdate_descr = $canupdate || $ticket->fields['status'] == Ticket::INCOMING && $ticket->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $ticket->numberOfFollowups() == 0 && $ticket->numberOfTasks() == 0;
     if (!$options['template_preview']) {
         echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
     }
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe' id='mainformtable'>";
     // Optional line
     $ismultientities = Session::isMultiEntitiesMode();
     echo "<tr class='headerRow'>";
     echo "<th colspan='4'>";
     if ($ID) {
         $text = sprintf(__('%1$s - %2$s'), $ticket->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
         if ($ismultientities) {
             $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $ticket->fields['entities_id']));
         }
         echo $text;
     } else {
         if ($ismultientities) {
             printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $ticket->fields['entities_id']));
         } else {
             _e('New ticket');
         }
     }
     echo "</th></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
     } else {
         _e('Opening date');
     }
     echo $tt->getEndHiddenFieldText('date');
     echo "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('date');
     $date = $ticket->fields["date"];
     if ($canupdate) {
         Html::showDateTimeFormItem("date", $date, 1, false);
     } else {
         echo Html::convDateTime($date);
     }
     echo $tt->getEndHiddenFieldValue('date', $ticket);
     echo "</td>";
     // SLA
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
     } else {
         _e('Due date');
     }
     echo $tt->getEndHiddenFieldText('due_date');
     echo "</th>";
     echo "<td width='{$colsize4}%' class='nopadding'>";
     if ($ID) {
         if ($ticket->fields["slas_id"] > 0) {
             echo "<table width='100%'><tr><td class='nopadding'>";
             echo Html::convDateTime($ticket->fields["due_date"]);
             echo "</td><td class='b'>" . __('SLA') . "</td>";
             echo "<td class='nopadding'>";
             echo Dropdown::getDropdownName("glpi_slas", $ticket->fields["slas_id"]);
             $commentsla = "";
             $slalevel = new SlaLevel();
             if ($slalevel->getFromDB($ticket->fields['slalevels_id'])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
             }
             $nextaction = new SlaLevel_Ticket();
             if ($nextaction->getFromDBForTicket($ticket->fields["id"])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
                 if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                     $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
                 }
             }
             $slaoptions = array();
             if (Session::haveRight('config', 'r')) {
                 $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $ticket->fields["slas_id"];
             }
             Html::showToolTip($commentsla, $slaoptions);
             if ($canupdate) {
                 echo "&nbsp;<input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
             }
             echo "</td>";
             echo "</tr></table>";
         } else {
             echo "<table><tr><td class='nopadding'>";
             echo $tt->getBeginHiddenFieldValue('due_date');
             Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, true, $canupdate);
             echo $tt->getEndHiddenFieldValue('due_date', $ticket);
             echo "</td>";
             if ($canupdate) {
                 echo "<td>";
                 echo $tt->getBeginHiddenFieldText('slas_id');
                 echo "<span id='sla_action'>";
                 echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
                 echo "</span>";
                 echo "<span id='sla_choice' style='display:none'>";
                 echo "<span  class='b'>" . __('SLA') . "</span>&nbsp;";
                 Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
                 echo "</span>";
                 echo $tt->getEndHiddenFieldText('slas_id');
                 echo "</td>";
             }
             echo "</tr></table>";
         }
     } else {
         // New Ticket
         echo "<table><tr><td class='nopadding'>";
         if ($ticket->fields["due_date"] == 'NULL') {
             $ticket->fields["due_date"] = '';
         }
         echo $tt->getBeginHiddenFieldValue('due_date');
         Html::showDateTimeFormItem("due_date", $ticket->fields["due_date"], 1, false, $canupdate);
         echo $tt->getEndHiddenFieldValue('due_date', $ticket);
         echo "</td>";
         if ($canupdate) {
             echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
             printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
             echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
             echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
             Sla::dropdown(array('entity' => $ticket->fields["entities_id"], 'value' => $ticket->fields["slas_id"]));
             echo $tt->getEndHiddenFieldValue('slas_id', $ticket);
             echo "</td>";
         }
         echo "</tr></table>";
     }
     echo "</td></tr>";
     if ($ID) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
         echo "<td width='{$colsize2}%'>";
         if ($canupdate) {
             User::dropdown(array('name' => 'users_id_recipient', 'value' => $ticket->fields["users_id_recipient"], 'entity' => $ticket->fields["entities_id"], 'right' => 'all'));
         } else {
             echo getUserName($ticket->fields["users_id_recipient"], $showuserlink);
         }
         echo "</td>";
         echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
         echo "<td width='{$colsize4}%'>";
         if ($ticket->fields['users_id_lastupdater'] > 0) {
             //TRANS: %1$s is the update date, %2$s is the last updater name
             printf(__('%1$s by %2$s'), Html::convDateTime($ticket->fields["date_mod"]), getUserName($ticket->fields["users_id_lastupdater"], $showuserlink));
         }
         echo "</td>";
         echo "</tr>";
     }
     if ($ID && (in_array($ticket->fields["status"], $ticket->getSolvedStatusArray()) || in_array($ticket->fields["status"], $ticket->getClosedStatusArray()))) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
         echo "<td width='{$colsize2}%'>";
         Html::showDateTimeFormItem("solvedate", $ticket->fields["solvedate"], 1, false, $canupdate);
         echo "</td>";
         if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray())) {
             echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
             echo "<td width='{$colsize4}%'>";
             Html::showDateTimeFormItem("closedate", $ticket->fields["closedate"], 1, false, $canupdate);
             echo "</td>";
         } else {
             echo "<td colspan='2'>&nbsp;</td>";
         }
         echo "</tr>";
     }
     if ($ID) {
         echo "</table>";
         echo "<table  class='tab_cadre_fixe' id='mainformtable2'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
     echo "<td width='{$colsize2}%'>";
     // Permit to set type when creating ticket without update right
     if ($canupdate || !$ID) {
         $opt = array('value' => $ticket->fields["type"]);
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'submit()';
         }
         $rand = Ticket::dropdownType('type', $opt);
         if ($ID) {
             $params = array('type' => '__VALUE__', 'entity_restrict' => $ticket->fields['entities_id'], 'value' => $ticket->fields['itilcategories_id'], 'currenttype' => $ticket->fields['type']);
             Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
         }
     } else {
         echo Ticket::getTicketTypeName($ticket->fields["type"]);
     }
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
     echo "<td width='{$colsize4}%'>";
     // Permit to set category when creating ticket without update right
     if ($canupdate || !$ID || $canupdate_descr) {
         $opt = array('value' => $ticket->fields["itilcategories_id"], 'entity' => $ticket->fields["entities_id"]);
         if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
             $opt['condition'] = "`is_helpdeskvisible`='1' AND ";
         } else {
             $opt['condition'] = '';
         }
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'submit()';
         }
         /// if category mandatory, no empty choice
         /// no empty choice is default value set on ticket creation, else yes
         if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $ticket->fields["itilcategories_id"] > 0) {
             $opt['display_emptychoice'] = false;
         }
         switch ($ticket->fields["type"]) {
             case Ticket::INCIDENT_TYPE:
                 $opt['condition'] .= "`is_incident`='1'";
                 break;
             case Ticket::DEMAND_TYPE:
                 $opt['condition'] .= "`is_request`='1'";
                 break;
             default:
                 break;
         }
         echo "<span id='show_category_by_type'>";
         ITILCategory::dropdown($opt);
         echo "</span>";
     } else {
         echo Dropdown::getDropdownName("glpi_itilcategories", $ticket->fields["itilcategories_id"]);
     }
     echo "</td>";
     echo "</tr>";
     if (!$ID) {
         echo "</table>";
         $ticket->showActorsPartForm($ID, $values);
         echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
     printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
     echo $tt->getEndHiddenFieldText('status') . "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('status');
     if ($canstatus) {
         Ticket::dropdownStatus(array('value' => $ticket->fields["status"], 'showtype' => 'allowed'));
     } else {
         echo Ticket::getStatus($ticket->fields["status"]);
     }
     echo $tt->getEndHiddenFieldValue('status', $ticket);
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
     printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
     echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
     echo "<td width='{$colsize4}%'>";
     echo $tt->getBeginHiddenFieldValue('requesttypes_id');
     if ($canupdate) {
         RequestType::dropdown(array('value' => $ticket->fields["requesttypes_id"]));
     } else {
         echo Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields["requesttypes_id"]);
     }
     echo $tt->getEndHiddenFieldValue('requesttypes_id', $ticket);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
     printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
     echo $tt->getEndHiddenFieldText('urgency') . "</th>";
     echo "<td>";
     if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
         // Only change during creation OR when allowed to change priority OR when user is the creator
         echo $tt->getBeginHiddenFieldValue('urgency');
         $idurgency = Ticket::dropdownUrgency(array('value' => $ticket->fields["urgency"]));
         echo $tt->getEndHiddenFieldValue('urgency', $ticket);
     } else {
         $idurgency = "value_urgency" . mt_rand();
         echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $ticket->fields["urgency"] . "'>";
         echo Ticket::getUrgencyName($ticket->fields["urgency"]);
     }
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldText('_add_validation');
         printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
         echo $tt->getEndHiddenFieldText('_add_validation');
     } else {
         echo $tt->getBeginHiddenFieldText('global_validation');
         _e('Approval');
         echo $tt->getEndHiddenFieldText('global_validation');
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('_add_validation');
         $validation_right = '';
         if ($values['type'] == Ticket::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
             $validation_right = 'validate_incident';
         }
         if ($values['type'] == Ticket::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
             $validation_right = 'validate_request';
         }
         if (!empty($validation_right)) {
             User::dropdown(array('name' => "_add_validation", 'entity' => $ticket->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
         }
         echo $tt->getEndHiddenFieldValue('_add_validation', $ticket);
         if ($tt->isPredefinedField('global_validation')) {
             echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
         }
     } else {
         echo $tt->getBeginHiddenFieldValue('global_validation');
         if ($canupdate) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $ticket->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($ticket->fields['global_validation']);
         }
         echo $tt->getEndHiddenFieldValue('global_validation', $ticket);
     }
     echo "</td></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('impact');
     printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
     echo $tt->getEndHiddenFieldText('impact') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('impact');
     if ($canupdate) {
         $idimpact = Ticket::dropdownImpact(array('value' => $ticket->fields["impact"]));
     } else {
         $idimpact = "value_impact" . mt_rand();
         echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $ticket->fields["impact"] . "'>";
         echo Ticket::getImpactName($ticket->fields["impact"]);
     }
     echo $tt->getEndHiddenFieldValue('impact', $ticket);
     echo "</td>";
     echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
     printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
     if ($ID && $canupdate) {
         echo "&nbsp;<img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n                      onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n                      class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
     }
     echo $tt->getEndHiddenFieldText('itemtype');
     echo "</th>";
     echo "<td rowspan='2'>";
     echo $tt->getBeginHiddenFieldValue('itemtype');
     // Select hardware on creation or if have update right
     if ($canupdate || !$ID || $canupdate_descr) {
         if ($ID) {
             if ($ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype'])) && $ticket->fields["items_id"]) {
                 if ($item->can($ticket->fields["items_id"], 'r')) {
                     printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
                 } else {
                     printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
                 }
             }
         }
         $dev_user_id = 0;
         $dev_itemtype = $ticket->fields["itemtype"];
         $dev_items_id = $ticket->fields["items_id"];
         if (!$ID) {
             $dev_user_id = $values['_users_id_requester'];
             $dev_itemtype = $values["itemtype"];
             $dev_items_id = $values["items_id"];
         } else {
             if (isset($ticket->users[CommonITILActor::REQUESTER]) && count($ticket->users[CommonITILActor::REQUESTER]) == 1) {
                 foreach ($ticket->users[CommonITILActor::REQUESTER] as $user_id_single) {
                     $dev_user_id = $user_id_single['users_id'];
                 }
             }
         }
         if ($ID) {
             echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
         }
         if ($dev_user_id > 0) {
             Ticket::dropdownMyDevices($dev_user_id, $ticket->fields["entities_id"], $dev_itemtype, $dev_items_id);
         }
         Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $ticket->fields["entities_id"]);
         if ($ID) {
             echo "</div>";
         }
         echo "<span id='item_ticket_selection_information'></span>";
     } else {
         if ($ID && $ticket->fields['itemtype'] && ($item = getItemForItemtype($ticket->fields['itemtype']))) {
             $item->getFromDB($ticket->fields['items_id']);
             printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
         } else {
             _e('General');
         }
     }
     echo $tt->getEndHiddenFieldValue('itemtype', $ticket);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
     echo "<td>";
     $idajax = 'change_priority_' . mt_rand();
     if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
         $idpriority = Ticket::dropdownPriority(array('value' => $ticket->fields["priority"], 'withmajor' => true));
         echo "&nbsp;<span id='{$idajax}' style='display:none'></span>";
     } else {
         $idpriority = 0;
         echo "<span id='{$idajax}'>" . Ticket::getPriorityName($ticket->fields["priority"]) . "</span>";
     }
     if ($canupdate || $canupdate_descr) {
         $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
         Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Need comment right to add a followup with the actiontime
     if (!$ID && Session::haveRight("global_add_followups", "1")) {
         echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
         printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
         echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue('actiontime');
         Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
         echo $tt->getEndHiddenFieldValue('actiontime', $ticket);
         echo "</td>";
     } else {
         echo "<th></th><td></td>";
     }
     echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
     printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
     echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('locations_id');
     if ($canupdate) {
         Location::dropdown(array('value' => $ticket->fields['locations_id'], 'entity' => $ticket->fields['entities_id']));
     } else {
         echo Dropdown::getDropdownName('glpi_locations', $ticket->fields["locations_id"]);
     }
     echo $tt->getEndHiddenFieldValue('locations_id', $ticket);
     echo "</td></tr>";
     echo "</table>";
     if ($ID) {
         $values['canupdate'] = $canupdate;
         $ticket->showActorsPartForm($ID, $values);
     }
     $view_linked_tickets = $ID || $canupdate;
     echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
     printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
     echo $tt->getEndHiddenFieldText('name') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     if (!$ID || $canupdate_descr) {
         echo $tt->getBeginHiddenFieldValue('name');
         $rand = mt_rand();
         echo "<script type='text/javascript' >\n";
         echo "function showName{$rand}() {\n";
         echo "Ext.get('name{$rand}').setDisplayed('none');";
         $params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($ticket->fields["name"]));
         Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
         echo "}";
         echo "</script>\n";
         echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
         if (empty($ticket->fields["name"])) {
             _e('Without title');
         } else {
             echo $ticket->fields["name"];
         }
         echo "</div>\n";
         echo "<div id='viewname{$rand}'>\n";
         echo "</div>\n";
         if (!$ID) {
             echo "<script type='text/javascript' >\n\n            showName{$rand}();\n            </script>";
         }
         echo $tt->getEndHiddenFieldValue('name', $ticket);
     } else {
         if (empty($ticket->fields["name"])) {
             _e('Without title');
         } else {
             echo $ticket->fields["name"];
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
     printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
     echo $tt->getEndHiddenFieldText('content') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     // * Added by plugin surveyticket
     $psTicketTemplate = new PluginSurveyticketTicketTemplate();
     $psSurvey = new PluginSurveyticketSurvey();
     $plugin_surveyticket_surveys_id = 0;
     $a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n                                                      AND `type`='" . $values['type'] . "'\n                                                      AND `is_central`='1'"));
     if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
         $psSurvey = new PluginSurveyticketSurvey();
         $psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
         if ($psSurvey->fields['is_active'] == 1) {
             $plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
             $psSurvey = new PluginSurveyticketSurvey();
             $psSurvey->startSurvey($plugin_surveyticket_surveys_id);
         }
     } else {
         // End of adding by plugin
         if (!$ID || $canupdate_descr) {
             // Admin =oui on autorise la modification de la description
             echo $tt->getBeginHiddenFieldValue('content');
             $rand = mt_rand();
             echo "<script type='text/javascript' >\n";
             echo "function showDesc{$rand}() {\n";
             echo "Ext.get('desc{$rand}').setDisplayed('none');";
             $params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($ticket->fields["content"]));
             Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
             echo "}";
             echo "</script>\n";
             echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
             if (!empty($ticket->fields["content"])) {
                 echo nl2br($ticket->fields["content"]);
             } else {
                 _e('Empty description');
             }
             echo "</div>\n";
             echo "<div id='viewdesc{$rand}'></div>\n";
             if (!$ID) {
                 echo "<script type='text/javascript' >\n\n            showDesc{$rand}();\n            </script>";
             }
             echo $tt->getEndHiddenFieldValue('content', $ticket);
         } else {
             echo nl2br($ticket->fields["content"]);
         }
         // * Added by plugin surveyticket
     }
     // End of adding by plugin
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Permit to add doc when creating a ticket
     if (!$ID) {
         echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
         echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
         echo "&nbsp;";
         Ticket::showDocumentAddButton();
         echo "</th>";
         echo "<td width='{$colsize2}%'>";
         echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
     } else {
         echo "<th colspan='2'>";
         $docnb = Document_Item::countForItem($ticket);
         echo "<a href=\"" . $ticket->getLinkURL() . "&amp;forcetab=Document_Item\$1\">";
         //TRANS: %d is the document number
         echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
         echo "</a></th>";
     }
     if ($view_linked_tickets) {
         echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
         $rand_linked_ticket = mt_rand();
         if ($canupdate) {
             echo "&nbsp;";
             echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n                   title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n                   class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
         }
         echo '</th>';
         echo "<td width='{$colsize4}%'>";
         if ($canupdate) {
             echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
             Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
             printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
             echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
             echo "<input type='text' name='_link[tickets_id_2]'\n                   value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n                   size='10'>\n";
             echo "&nbsp;";
             echo "</div>";
             if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
                 echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n                      setDisplayed('block');</script>";
             }
         }
         Ticket_Ticket::displayLinkedTicketsTo($ID);
         echo "</td>";
     } else {
         echo "<td></td>";
     }
     echo "</tr>";
     if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
         echo "<tr class='tab_bg_1'>";
         if ($ID) {
             if (Session::haveRight('delete_ticket', 1)) {
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 if ($ticket->fields["is_deleted"] == 1) {
                     echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
                 } else {
                     echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
                 }
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 if ($ticket->fields["is_deleted"] == 1) {
                     echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
                 } else {
                     echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
                 }
             } else {
                 echo "<td class='tab_bg_2 center' colspan='4'>";
                 echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
             }
             echo "<input type='hidden' name='_read_date_mod' value='" . $ticket->getField('date_mod') . "'>";
         } else {
             echo "<td class='tab_bg_2 center' colspan='4'>";
             echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
             if ($tt->isField('id') && $tt->fields['id'] > 0) {
                 echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
                 echo "<input type='hidden' name='_predefined_fields'\n                      value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
             }
         }
     }
     echo "</table>";
     echo "<input type='hidden' name='id' value='{$ID}'>";
     echo "</div>";
     if (!$options['template_preview']) {
         Html::closeForm();
         $ticket->addDivForTabs();
     }
     return true;
 }
Esempio n. 5
0
 function showForm($ID, $options = array())
 {
     global $DB, $CFG_GLPI, $LANG;
     $canupdate = haveRight('update_ticket', '1');
     $canpriority = haveRight('update_priority', '1');
     $showuserlink = 0;
     if (haveRight('user', 'r')) {
         $showuserlink = 1;
     }
     if ($ID > 0) {
         $this->check($ID, 'r');
     } else {
         // Create item
         $this->check(-1, 'w', $options);
     }
     $this->showTabs($options);
     $canupdate_descr = $canupdate || $this->fields['status'] == 'new' && $this->isUser(self::REQUESTER, getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
     if (!$ID) {
         //Get all the user's entities
         $all_entities = Profile_User::getUserEntities($options["_users_id_requester"], true);
         $this->userentities = array();
         //For each user's entity, check if the technician which creates the ticket have access to it
         foreach ($all_entities as $tmp => $ID_entity) {
             if (haveAccessToEntity($ID_entity)) {
                 $this->userentities[] = $ID_entity;
             }
         }
         $this->countentitiesforuser = count($this->userentities);
         if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
             // If entity is not in the list of user's entities,
             // then use as default value the first value of the user's entites list
             $this->fields["entities_id"] = $this->userentities[0];
         }
     }
     echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe'>";
     // Optional line
     $ismultientities = isMultiEntitiesMode();
     echo '<tr><th colspan="4">';
     if ($ID) {
         echo $this->getTypeName() . " - " . $LANG['common'][2] . " {$ID} ";
         if ($ismultientities) {
             echo "(" . Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']) . ")";
         }
     } else {
         if ($ismultientities) {
             echo $LANG['job'][46] . "&nbsp;:&nbsp;" . Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']);
         } else {
             echo $LANG['job'][13];
         }
     }
     echo '</th></tr>';
     echo "<tr>";
     echo "<th class='left' colspan='2'>";
     echo "<table>";
     echo "<tr>";
     echo "<td><span class='tracking_small'>" . $LANG['joblist'][11] . "&nbsp;: </span></td>";
     echo "<td>";
     $date = $this->fields["date"];
     if (!$ID) {
         $date = date("Y-m-d H:i:s");
     }
     if ($canupdate) {
         showDateTimeFormItem("date", $date, 1, false);
     } else {
         echo convDateTime($date);
     }
     echo "</td></tr>";
     if ($ID) {
         echo "<tr><td><span class='tracking_small'>" . $LANG['common'][95] . " &nbsp;:</span></td><td>";
         if ($canupdate) {
             User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
         } else {
             echo getUserName($this->fields["users_id_recipient"], $showuserlink);
         }
         echo "</td></tr>";
     }
     echo "</table>";
     echo "</th>";
     echo "<th class='left' colspan='2'>";
     echo "<table>";
     if ($ID) {
         echo "<tr><td><span class='tracking_small'>" . $LANG['common'][26] . "&nbsp;:</span></td>";
         echo "<td><span class='tracking_small'>" . convDateTime($this->fields["date_mod"]) . "\n";
         if ($this->fields['users_id_lastupdater'] > 0) {
             echo $LANG['common'][95] . "&nbsp;";
             echo getUserName($this->fields["users_id_lastupdater"], $showuserlink);
         }
         echo "</span>";
         echo "</td></tr>";
     }
     // SLA
     echo "<tr>";
     echo "<td><span class='tracking_small'>" . $LANG['sla'][5] . "&nbsp;: </span></td>";
     echo "<td>";
     if ($ID) {
         if ($this->fields["slas_id"] > 0) {
             echo "<span class='tracking_small'>&nbsp;";
             echo convDateTime($this->fields["due_date"]) . "</span>";
             echo "</td></tr><tr><td><span class='tracking_small'>" . $LANG['sla'][1] . "&nbsp;:</span></td>";
             echo "<td><span class='tracking_small'>";
             echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
             $commentsla = "";
             $slalevel = new SlaLevel();
             if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
                 $commentsla .= '<strong>' . $LANG['sla'][6] . "&nbsp;:&nbsp;</strong>" . $slalevel->getName() . '<br><br>';
             }
             $nextaction = new SlaLevel_Ticket();
             if ($nextaction->getFromDBForTicket($this->fields["id"])) {
                 $commentsla .= '<strong>' . $LANG['sla'][8] . "&nbsp;:&nbsp;</strong>" . convDateTime($nextaction->fields['date']) . '<br>';
                 if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                     $commentsla .= '<strong>' . $LANG['sla'][6] . "&nbsp;:&nbsp;</strong>" . $slalevel->getName() . '<br>';
                 }
             }
             $slaoptions = array();
             if (haveRight('config', 'r')) {
             }
             $slaoptions['link'] = getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
             showToolTip($commentsla, $slaoptions);
             if ($canupdate) {
                 echo "&nbsp;<input type='submit' class='submit' name='sla_delete' value='" . $LANG['sla'][7] . "'>";
             }
             echo "</span>";
         } else {
             showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
         }
     } else {
         // New Ticket
         if ($this->fields["due_date"] == 'NULL') {
             $this->fields["due_date"] = '';
         }
         showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
         /*         echo $LANG['choice'][2]." ".$LANG['sla'][1]." : ";
                  Dropdown::show('Sla',array('entity' => $this->fields["entities_id"],
                                             'value' =>$this->fields["slas_id"]));*/
     }
     echo "</td></tr>";
     if ($ID) {
         switch ($this->fields["status"]) {
             case 'closed':
                 echo "<tr>";
                 echo "<td><span class='tracking_small'>" . $LANG['joblist'][12] . "&nbsp;: </span></td>";
                 echo "<td>";
                 showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
                 echo "</td></tr>";
                 break;
             case 'solved':
                 echo "<tr>";
                 echo "<td><span class='tracking_small'>" . $LANG['joblist'][14] . "&nbsp;: </span></td>";
                 echo "<td>";
                 showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
                 echo "</td></tr>";
                 break;
         }
     }
     echo "</table>";
     echo "</th></tr>";
     echo "</table>";
     if (!$ID) {
         $this->showActorsPartForm($ID, $options);
     }
     echo "<table  class='tab_cadre_fixe'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='10%'>" . $LANG['joblist'][0] . "&nbsp;: </th>";
     echo "<td width='40%'>";
     if ($canupdate) {
         self::dropdownStatus("status", $this->fields["status"], 2);
         // Allowed status
     } else {
         echo self::getStatus($this->fields["status"]);
     }
     echo "</td>";
     echo "<th>" . $LANG['common'][17] . "&nbsp;: </th>";
     echo "<td >";
     // Permit to set type when creating ticket without update right
     if ($canupdate || !$ID) {
         self::dropdownType('type', $this->fields["type"]);
     } else {
         echo self::getTicketTypeName($this->fields["type"]);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $LANG['joblist'][29] . "&nbsp;: </th>";
     echo "<td>";
     if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
         // Only change during creation OR when allowed to change priority OR when user is the creator
         $idurgency = self::dropdownUrgency("urgency", $this->fields["urgency"]);
     } else {
         $idurgency = "value_urgency" . mt_rand();
         echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
         echo self::getUrgencyName($this->fields["urgency"]);
     }
     echo "</td>";
     echo "<th>" . $LANG['common'][36] . "&nbsp;: </th>";
     echo "<td >";
     // Permit to set category when creating ticket without update right
     if ($canupdate || !$ID || $canupdate_descr) {
         $opt = array('value' => $this->fields["ticketcategories_id"], 'entity' => $this->fields["entities_id"]);
         if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
             $opt['condition'] = '`is_helpdeskvisible`=1';
         }
         if ($ID && $CFG_GLPI["is_ticket_category_mandatory"]) {
             $opt['display_emptychoice'] = false;
         }
         Dropdown::show('TicketCategory', $opt);
     } else {
         echo Dropdown::getDropdownName("glpi_ticketcategories", $this->fields["ticketcategories_id"]);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $LANG['joblist'][30] . "&nbsp;: </th>";
     echo "<td>";
     if ($canupdate) {
         $idimpact = self::dropdownImpact("impact", $this->fields["impact"]);
     } else {
         echo self::getImpactName($this->fields["impact"]);
     }
     echo "</td>";
     echo "<th class='left' rowspan='2'>" . $LANG['document'][14] . "&nbsp;: </th>";
     echo "<td rowspan='2'>";
     // Select hardware on creation or if have update right
     if ($canupdate || !$ID || $canupdate_descr) {
         if ($ID) {
             if ($this->fields['itemtype'] && class_exists($this->fields['itemtype']) && $this->fields["items_id"]) {
                 $item = new $this->fields['itemtype']();
                 if ($item->can($this->fields["items_id"], 'r')) {
                     echo $item->getTypeName() . " - " . $item->getLink(true);
                 } else {
                     echo $item->getTypeName() . " " . $item->getNameID();
                 }
             }
         }
         $dev_user_id = 0;
         if (!$ID) {
             $dev_user_id = $options['_users_id_requester'];
         } else {
             if (isset($this->users[self::REQUESTER]) && count($this->users[self::REQUESTER]) == 1) {
                 foreach ($this->users[self::REQUESTER] as $user_id_single) {
                     $dev_user_id = $user_id_single['users_id'];
                 }
             }
         }
         if ($dev_user_id > 0) {
             self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $this->fields["itemtype"], $this->fields["items_id"]);
         }
         self::dropdownAllDevices("itemtype", $this->fields["itemtype"], $this->fields["items_id"], 1, $this->fields["entities_id"]);
     } else {
         if ($ID && $this->fields['itemtype'] && class_exists($this->fields['itemtype'])) {
             $item = new $this->fields['itemtype']();
             $item->getFromDB($this->fields['items_id']);
             echo $item->getTypeName() . " - " . $item->getNameID();
         } else {
             echo $LANG['help'][30];
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th class='left'>" . $LANG['joblist'][2] . "&nbsp;: </th>";
     echo "<td>";
     if ($canupdate && $canpriority) {
         $idpriority = self::dropdownPriority("priority", $this->fields["priority"], false, true);
         $idajax = 'change_priority_' . mt_rand();
         echo "&nbsp;<span id='{$idajax}' style='display:none'></span>";
     } else {
         $idajax = 'change_priority_' . mt_rand();
         $idpriority = 0;
         echo "<span id='{$idajax}'>" . self::getPriorityName($this->fields["priority"]) . "</span>";
     }
     if ($canupdate) {
         $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
         ajaxUpdateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th class='left'>" . $LANG['job'][44] . "&nbsp;: </th>";
     echo "<td>";
     if ($canupdate) {
         Dropdown::show('RequestType', array('value' => $this->fields["requesttypes_id"]));
     } else {
         echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
     }
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $LANG['validation'][26] . "&nbsp;:&nbsp;";
     } else {
         echo $LANG['validation'][0] . "&nbsp;:&nbsp;";
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => 'validate_ticket'));
     } else {
         if ($canupdate) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($this->fields['global_validation']);
         }
     }
     echo "</td></tr>";
     // Need comment right to add a followup with the actiontime
     if (!$ID && haveRight("global_add_followups", "1")) {
         echo "<tr class='tab_bg_1'>";
         echo "<th>" . $LANG['job'][20] . "&nbsp;: </th>";
         echo "<td class='left' colspan='3'>";
         Dropdown::showInteger('hour', $options['hour'], 0, 100);
         echo "&nbsp;" . $LANG['job'][21] . "&nbsp;&nbsp;";
         Dropdown::showInteger('minute', $options['minute'], 0, 59);
         echo "&nbsp;" . $LANG['job'][22] . "&nbsp;&nbsp;";
         echo "</td>";
         echo "</tr>";
     }
     echo '</table>';
     if ($ID) {
         $this->showActorsPartForm($ID, $options);
     }
     echo "<table  class='tab_cadre_fixe'>";
     $view_linked_tickets = $ID || $canupdate;
     echo "<tr class='tab_bg_1'>";
     echo "<th width='10%'>" . $LANG['common'][57] . "&nbsp;:</th>";
     echo "<td width='50%'>";
     if (!$ID || $canupdate_descr) {
         $rand = mt_rand();
         echo "<script type='text/javascript' >\n";
         echo "function showName{$rand}() {\n";
         echo "Ext.get('name{$rand}').setDisplayed('none');";
         $params = array('maxlength' => 250, 'size' => 60, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
         ajaxUpdateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params, false);
         echo "}";
         echo "</script>\n";
         echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
         if (empty($this->fields["name"])) {
             echo $LANG['reminder'][15];
         } else {
             echo $this->fields["name"];
         }
         echo "</div>\n";
         echo "<div id='viewname{$rand}'>\n";
         echo "</div>\n";
         if (!$ID) {
             echo "<script type='text/javascript' >\n\n            showName{$rand}();\n            </script>";
         }
     } else {
         if (empty($this->fields["name"])) {
             echo $LANG['reminder'][15];
         } else {
             echo $this->fields["name"];
         }
     }
     echo "</td>";
     // Permit to add doc when creating a ticket
     if (!$ID) {
         echo "<th>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ")&nbsp;:";
         echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . $LANG['central'][7] . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
         echo "</th>";
         echo "<td>";
         echo "<input type='file' name='filename' value=\"\" size='25'></td>";
     } else {
         echo "<th colspan='2'>";
         echo $LANG['document'][20] . '&nbsp;: ' . Document_Item::countForItem($this);
         echo "</th>";
     }
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='10%'>" . $LANG['joblist'][6] . "&nbsp;:&nbsp;</th>";
     echo "<td width='50%'>";
     if (!$ID || $canupdate_descr) {
         // Admin =oui on autorise la modification de la description
         $rand = mt_rand();
         echo "<script type='text/javascript' >\n";
         echo "function showDesc{$rand}() {\n";
         echo "Ext.get('desc{$rand}').setDisplayed('none');";
         $params = array('rows' => 6, 'cols' => 60, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
         ajaxUpdateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params, false);
         echo "}";
         echo "</script>\n";
         echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
         if (!empty($this->fields["content"])) {
             echo nl2br($this->fields["content"]);
         } else {
             echo $LANG['job'][33];
         }
         echo "</div>\n";
         echo "<div id='viewdesc{$rand}'></div>\n";
         if (!$ID) {
             echo "<script type='text/javascript' >\n\n            showDesc{$rand}();\n            </script>";
         }
     } else {
         echo nl2br($this->fields["content"]);
     }
     echo "</td>";
     if ($view_linked_tickets) {
         echo "<th width='10%'>";
         echo $LANG['job'][55];
         if ($canupdate) {
             $rand_linked_ticket = mt_rand();
             echo "&nbsp;&nbsp;<a class='tracking'\n                  onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\">\n";
             echo $LANG['buttons'][8];
             echo "</a>\n";
         }
         echo '</th>';
         echo "<td>";
         Ticket_Ticket::displayLinkedTicketsTo($ID);
         if ($canupdate) {
             echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
             Ticket_Ticket::dropdownLinks('_link[link]');
             echo "&nbsp;" . $LANG['job'][38] . "&nbsp;" . $LANG['common'][2] . "&nbsp;:&nbsp;";
             echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
             echo "<input type='text' name='_link[tickets_id_2]' value='' size='10'>\n";
             echo "&nbsp;";
             echo "</div>";
         }
         echo "</td>";
     }
     echo "</tr>";
     if (!$ID || $canupdate || $canupdate_descr || haveRight("assign_ticket", "1") || haveRight("steal_ticket", "1")) {
         echo "<tr class='tab_bg_1'>";
         if ($ID) {
             if (haveRight('delete_ticket', 1)) {
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'></td>";
                 echo "<td class='tab_bg_2 center' colspan='2'>";
                 echo "<input type='submit' class='submit' name='delete' value='" . $LANG['buttons'][22] . "'" . addConfirmationOnAction($LANG['common'][50]) . ">";
             } else {
                 echo "<td class='tab_bg_2 center' colspan='4'>";
                 echo "<input type='submit' class='submit' name='update' value='" . $LANG['buttons'][7] . "'>";
             }
         } else {
             echo "<td class='tab_bg_2 center' colspan='2'>";
             echo "<input type='submit' name='add' value=\"" . $LANG['buttons'][8] . "\" class='submit'>";
             echo "</td><td class='tab_bg_2 center' colspan='2'>";
             echo "<input type='button' value=\"" . $LANG['buttons'][16] . "\" class='submit'\n                   onclick=\"window.location='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'\">";
         }
         echo "</td></tr>";
     }
     echo "</table>";
     echo "<input type='hidden' name='id' value='{$ID}'>";
     echo "</div>";
     echo "</form>";
     $this->addDivForTabs();
     return true;
 }
Esempio n. 6
0
 /**
  * Do a specific SLAlevel for a ticket
  *
  * @param $data array data of an entry of slalevels_tickets
  *
  * @return nothing
  **/
 static function doLevelForTicket(array $data)
 {
     $ticket = new Ticket();
     $slalevelticket = new self();
     // existing ticket and not deleted
     if ($ticket->getFromDB($data['tickets_id']) && !$ticket->isDeleted()) {
         // search all actors of a ticket
         foreach ($ticket->getUsers(CommonITILActor::REQUESTER) as $user) {
             $ticket->fields['_users_id_requester'][] = $user['users_id'];
         }
         foreach ($ticket->getUsers(CommonITILActor::ASSIGN) as $user) {
             $ticket->fields['_users_id_assign'][] = $user['users_id'];
         }
         foreach ($ticket->getUsers(CommonITILActor::OBSERVER) as $user) {
             $ticket->fields['_users_id_observer'][] = $user['users_id'];
         }
         foreach ($ticket->getGroups(CommonITILActor::REQUESTER) as $group) {
             $ticket->fields['_groups_id_requester'][] = $group['groups_id'];
         }
         foreach ($ticket->getGroups(CommonITILActor::ASSIGN) as $group) {
             $ticket->fields['_groups_id_assign'][] = $group['groups_id'];
         }
         foreach ($ticket->getGroups(CommonITILActor::OBSERVER) as $groups) {
             $ticket->fields['_groups_id_observer'][] = $group['groups_id'];
         }
         foreach ($ticket->getSuppliers(CommonITILActor::ASSIGN) as $supplier) {
             $ticket->fields['_suppliers_id_assign'][] = $supplier['suppliers_id'];
         }
         $slalevel = new SlaLevel();
         $sla = new SLA();
         // Check if sla datas are OK
         if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
             if ($ticket->fields['status'] == CommonITILObject::CLOSED) {
                 // Drop line when status is closed
                 $slalevelticket->delete(array('id' => $data['id']));
             } else {
                 if ($ticket->fields['status'] != CommonITILObject::SOLVED) {
                     // If status = solved : keep the line in case of solution not validated
                     $input['id'] = $ticket->getID();
                     $input['_auto_update'] = true;
                     if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 1, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
                         $doit = true;
                         if (count($slalevel->criterias)) {
                             $doit = $slalevel->checkCriterias($ticket->fields);
                         }
                         // Process rules
                         if ($doit) {
                             $input = $slalevel->executeActions($input, array());
                         }
                     }
                     // Put next level in todo list
                     $next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
                     $input['slalevels_id'] = $next;
                     $ticket->update($input);
                     $sla->addLevelToDo($ticket);
                     // Action done : drop the line
                     $slalevelticket->delete(array('id' => $data['id']));
                 }
             }
         } else {
             // Drop line
             $slalevelticket->delete(array('id' => $data['id']));
         }
     } else {
         // Drop line
         $slalevelticket->delete(array('id' => $data['id']));
     }
 }
 /**
  * Get execution date of a sla level
  *
  * @param $start_date         datetime    start date
  * @param $slalevels_id       integer     sla level id
  * @param $additional_delay   integer     additional delay to add or substract (for waiting time)
  *                                        (default 0)
  *
  * @return execution date time (NULL if sla not exists)
  **/
 function computeExecutionDate($start_date, $slalevels_id, $additional_delay = 0)
 {
     if (isset($this->fields['id'])) {
         $slalevel = new SlaLevel();
         if ($slalevel->getFromDB($slalevels_id)) {
             // sla level exists
             if ($slalevel->fields['slas_id'] == $this->fields['id']) {
                 // correct sla level
                 $work_in_days = $this->fields['definition_time'] == 'day';
                 $delay = $this->getResolutionTime();
                 // Based on a calendar
                 if ($this->fields['calendars_id'] > 0) {
                     $cal = new Calendar();
                     if ($cal->getFromDB($this->fields['calendars_id'])) {
                         return $cal->computeEndDate($start_date, $delay, $slalevel->fields['execution_time'] + $additional_delay, $work_in_days);
                     }
                 }
                 // No calendar defined or invalid calendar
                 $delay += $additional_delay + $slalevel->fields['execution_time'];
                 $starttime = strtotime($start_date);
                 $endtime = $starttime + $delay;
                 return date('Y-m-d H:i:s', $endtime);
             }
         }
     }
     return NULL;
 }
Esempio n. 8
0
(at your option) any later version.

GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
$item = new SlaLevel();
if (isset($_POST["update"])) {
    $item->check($_POST["id"], UPDATE);
    $item->update($_POST);
    Event::log($_POST["id"], "slas", 4, "setup", sprintf(__('%s updates a sla level'), $_SESSION["glpiname"]));
    Html::back();
} else {
    if (isset($_POST["add"])) {
        $item->check(-1, CREATE, $_POST);
        if ($newID = $item->add($_POST)) {
            Event::log($_POST["slts_id"], "slts", 4, "setup", sprintf(__('%s adds a link with an item'), $_SESSION["glpiname"]));
            if ($_SESSION['glpibackcreated']) {
                Html::redirect($item->getFormURL() . "?id=" . $newID);
            }
        }
        Html::back();
Esempio n. 9
0
 function showForm($ID, $options = array())
 {
     global $DB, $CFG_GLPI;
     $default_values = self::getDefaultValues();
     // Get default values from posted values on reload form
     // On get because of tabs
     // we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
     if (!isset($options['template_preview'])) {
         if (isset($_REQUEST)) {
             $values = Html::cleanPostForTextArea($_REQUEST);
         }
     }
     // Restore saved value or override with page parameter
     $saved = $this->restoreInput();
     foreach ($default_values as $name => $value) {
         if (!isset($values[$name])) {
             if (isset($saved[$name])) {
                 $values[$name] = $saved[$name];
             } else {
                 $values[$name] = $value;
             }
         }
     }
     if (isset($values['content'])) {
         // Clean new lines to be fix encoding
         $order = array('\\r', '\\n', "\\");
         $replace = array("", "", "");
         $values['content'] = str_replace($order, $replace, $values['content']);
     }
     if (isset($values['name'])) {
         $values['name'] = str_replace("\\", "", $values['name']);
     }
     if (!$ID) {
         // Override defaut values from projecttask if needed
         if (isset($options['_projecttasks_id'])) {
             $pt = new ProjectTask();
             if ($pt->getFromDB($options['_projecttasks_id'])) {
                 $values['name'] = $pt->getField('name');
                 $values['content'] = $pt->getField('name');
             }
         }
     }
     // Check category / type validity
     if ($values['itilcategories_id']) {
         $cat = new ITILCategory();
         if ($cat->getFromDB($values['itilcategories_id'])) {
             switch ($values['type']) {
                 case self::INCIDENT_TYPE:
                     if (!$cat->getField('is_incident')) {
                         $values['itilcategories_id'] = 0;
                     }
                     break;
                 case self::DEMAND_TYPE:
                     if (!$cat->getField('is_request')) {
                         $values['itilcategories_id'] = 0;
                     }
                     break;
                 default:
                     break;
             }
         }
     }
     // Default check
     if ($ID > 0) {
         $this->check($ID, READ);
     } else {
         // Create item
         $this->check(-1, CREATE, $values);
     }
     if (!$ID) {
         $this->userentities = array();
         if ($values["_users_id_requester"]) {
             //Get all the user's entities
             $all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
             //For each user's entity, check if the technician which creates the ticket have access to it
             foreach ($all_entities as $tmp => $ID_entity) {
                 if (Session::haveAccessToEntity($ID_entity)) {
                     $this->userentities[] = $ID_entity;
                 }
             }
         }
         $this->countentitiesforuser = count($this->userentities);
         if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
             // If entity is not in the list of user's entities,
             // then use as default value the first value of the user's entites list
             $this->fields["entities_id"] = $this->userentities[0];
             // Pass to values
             $values['entities_id'] = $this->userentities[0];
         }
     }
     if ($values['type'] <= 0) {
         $values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
     }
     if (!isset($options['template_preview'])) {
         $options['template_preview'] = 0;
     }
     // Load ticket template if available :
     if ($ID) {
         $tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
     } else {
         $tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
     }
     // Predefined fields from template : reset them
     if (isset($values['_predefined_fields'])) {
         $values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
     } else {
         $values['_predefined_fields'] = array();
     }
     // Store predefined fields to be able not to take into account on change template
     // Only manage predefined values on ticket creation
     $predefined_fields = array();
     if (!$ID) {
         if (isset($tt->predefined) && count($tt->predefined)) {
             foreach ($tt->predefined as $predeffield => $predefvalue) {
                 if (isset($default_values[$predeffield])) {
                     // Is always default value : not set
                     // Set if already predefined field
                     // Set if ticket template change
                     if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
                         // Load template data
                         $values[$predeffield] = $predefvalue;
                         $this->fields[$predeffield] = $predefvalue;
                         $predefined_fields[$predeffield] = $predefvalue;
                     }
                 }
             }
             // All predefined override : add option to say predifined exists
             if (count($predefined_fields) == 0) {
                 $predefined_fields['_all_predefined_override'] = 1;
             }
         } else {
             // No template load : reset predefined values
             if (count($values['_predefined_fields'])) {
                 foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
                     if ($values[$predeffield] == $predefvalue) {
                         $values[$predeffield] = $default_values[$predeffield];
                     }
                 }
             }
         }
     }
     // Put ticket template on $values for actors
     $values['_tickettemplate'] = $tt;
     $canupdate = Session::haveRight(self::$rightname, UPDATE);
     $canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
     $canstatus = $canupdate;
     if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
         $canupdate = false;
         // No update for actors
         $values['_noupdate'] = true;
     }
     $showuserlink = 0;
     if (Session::haveRight('user', READ)) {
         $showuserlink = 1;
     }
     if ($options['template_preview']) {
         // Add all values to fields of tickets for template preview
         foreach ($values as $key => $val) {
             if (!isset($this->fields[$key])) {
                 $this->fields[$key] = $val;
             }
         }
     }
     // In percent
     $colsize1 = '13';
     $colsize2 = '29';
     $colsize3 = '13';
     $colsize4 = '45';
     $canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
     if (!$options['template_preview']) {
         echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
         if (isset($options['_projecttasks_id'])) {
             echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
         }
     }
     echo "<div class='spaced' id='tabsbody'>";
     echo "<table class='tab_cadre_fixe' id='mainformtable'>";
     // Optional line
     $ismultientities = Session::isMultiEntitiesMode();
     echo "<tr class='headerRow responsive_hidden'>";
     echo "<th colspan='4'>";
     if ($ID) {
         $text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
         if ($ismultientities) {
             $text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
         }
         echo $text;
     } else {
         if ($ismultientities) {
             printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
         } else {
             _e('New ticket');
         }
     }
     echo "</th></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
     } else {
         _e('Opening date');
     }
     echo $tt->getEndHiddenFieldText('date');
     echo "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('date');
     $date = $this->fields["date"];
     if ($canupdate) {
         Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
     } else {
         echo Html::convDateTime($date);
     }
     echo $tt->getEndHiddenFieldValue('date', $this);
     echo "</td>";
     // SLA
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
     if (!$ID) {
         printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
     } else {
         _e('Due date');
     }
     echo $tt->getEndHiddenFieldText('due_date');
     echo "</th>";
     echo "<td width='{$colsize4}%' class='nopadding'>";
     if ($ID) {
         if ($this->fields["slas_id"] > 0) {
             echo "<table width='100%'><tr><td class='nopadding'>";
             echo Html::convDateTime($this->fields["due_date"]);
             echo "</td><td class='b'>" . __('SLA') . "</td>";
             echo "<td class='nopadding'>";
             echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
             $commentsla = "";
             $slalevel = new SlaLevel();
             if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
             }
             $nextaction = new SlaLevel_Ticket();
             if ($nextaction->getFromDBForTicket($this->fields["id"])) {
                 $commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span><br>';
                 if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
                     $commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
                 }
             }
             $slaoptions = array();
             if (Session::haveRight('sla', READ)) {
                 $slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
             }
             Html::showToolTip($commentsla, $slaoptions);
             if ($canupdate) {
                 echo "&nbsp;";
                 $fields = array('sla_delete' => 'sla_delete', 'id' => $this->getID(), '_glpi_csrf_token' => Session::getNewCSRFToken(), '_glpi_simple_form' => 1);
                 $JS = "  function delete_due_date(){\n                           if (confirm('" . addslashes(__('Delete due date too?')) . "')) {\n                              submitGetLink('" . $this->getFormURL() . "',\n                                            " . json_encode(array_merge($fields, array('delete_due_date' => 1))) . ");\n                           } else {\n                              submitGetLink('" . $this->getFormURL() . "',\n                                            " . json_encode(array_merge($fields, array('delete_due_date' => 0))) . ");\n                           }\n                        }";
                 echo Html::scriptBlock($JS);
                 echo "<a class='vsubmit' onclick='delete_due_date();'>" . _x('button', 'Delete permanently') . "</a>";
             }
             echo "</td>";
             echo "</tr></table>";
         } else {
             echo "<table width='100%'><tr><td class='nopadding'>";
             echo $tt->getBeginHiddenFieldValue('due_date');
             if ($canupdate) {
                 Html::showDateTimeField("due_date", array('value' => $this->fields["due_date"], 'timestep' => 1, 'maybeempty' => true));
             } else {
                 echo Html::convDateTime($this->fields["due_date"]);
             }
             echo $tt->getEndHiddenFieldValue('due_date', $this);
             echo "</td>";
             if ($canupdate) {
                 echo "<td>";
                 echo $tt->getBeginHiddenFieldText('slas_id');
                 echo "<span id='sla_action'>";
                 echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
                 echo "</span>";
                 echo "<div id='sla_choice' style='display:none'>";
                 echo "<span  class='b'>" . __('SLA') . "</span>&nbsp;";
                 Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
                 echo "</div>";
                 echo $tt->getEndHiddenFieldText('slas_id');
                 echo "</td>";
             }
             echo "</tr></table>";
         }
     } else {
         // New Ticket
         echo "<table width='100%'><tr><td width='40%' class='nopadding'>";
         if ($this->fields["due_date"] == 'NULL') {
             $this->fields["due_date"] = '';
         }
         echo $tt->getBeginHiddenFieldValue('due_date');
         Html::showDateTimeField("due_date", array('value' => $this->fields["due_date"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
         echo $tt->getEndHiddenFieldValue('due_date', $this);
         echo "</td>";
         if ($canupdate) {
             echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
             printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
             echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
             echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
             Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
             echo $tt->getEndHiddenFieldValue('slas_id', $this);
             echo "</td>";
         }
         echo "</tr></table>";
     }
     echo "</td></tr>";
     if ($ID) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
         echo "<td width='{$colsize2}%'>";
         if ($canupdate) {
             User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
         } else {
             echo getUserName($this->fields["users_id_recipient"], $showuserlink);
         }
         echo "</td>";
         echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
         echo "<td width='{$colsize4}%'>";
         if ($this->fields['users_id_lastupdater'] > 0) {
             //TRANS: %1$s is the update date, %2$s is the last updater name
             printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
         }
         echo "</td>";
         echo "</tr>";
     }
     if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
         echo "<tr class='tab_bg_1'>";
         echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
         echo "<td width='{$colsize2}%'>";
         Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
         echo "</td>";
         if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
             echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
             echo "<td width='{$colsize4}%'>";
             Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
             echo "</td>";
         } else {
             echo "<td colspan='2'>&nbsp;</td>";
         }
         echo "</tr>";
     }
     if ($ID) {
         echo "</table>";
         echo "<table  class='tab_cadre_fixe' id='mainformtable2'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
     echo "<td width='{$colsize2}%'>";
     // Permit to set type when creating ticket without update right
     if ($canupdate || !$ID) {
         $opt = array('value' => $this->fields["type"]);
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'this.form.submit()';
         }
         $rand = self::dropdownType('type', $opt);
         if ($ID) {
             $params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
             Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
         }
     } else {
         echo self::getTicketTypeName($this->fields["type"]);
     }
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
     echo "<td width='{$colsize4}%'>";
     // Permit to set category when creating ticket without update right
     if ($canupdate || !$ID || $canupdate_descr) {
         $opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
         if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
             $opt['condition'] = "`is_helpdeskvisible`='1' AND ";
         } else {
             $opt['condition'] = '';
         }
         /// Auto submit to load template
         if (!$ID) {
             $opt['on_change'] = 'this.form.submit()';
         }
         /// if category mandatory, no empty choice
         /// no empty choice is default value set on ticket creation, else yes
         if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
             $opt['display_emptychoice'] = false;
         }
         switch ($this->fields["type"]) {
             case self::INCIDENT_TYPE:
                 $opt['condition'] .= "`is_incident`='1'";
                 break;
             case self::DEMAND_TYPE:
                 $opt['condition'] .= "`is_request`='1'";
                 break;
             default:
                 break;
         }
         echo "<span id='show_category_by_type'>";
         ITILCategory::dropdown($opt);
         echo "</span>";
     } else {
         echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
     }
     echo "</td>";
     echo "</tr>";
     if (!$ID) {
         echo "</table>";
         $this->showActorsPartForm($ID, $values);
         echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
     }
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
     printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
     echo $tt->getEndHiddenFieldText('status') . "</th>";
     echo "<td width='{$colsize2}%'>";
     echo $tt->getBeginHiddenFieldValue('status');
     if ($canstatus) {
         self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
         TicketValidation::alertValidation($this, 'status');
     } else {
         echo self::getStatus($this->fields["status"]);
         if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
             echo "&nbsp;<a class='vsubmit' href='" . $this->getLinkURL() . "&amp;forcetab=TicketFollowup\$1&amp;_openfollowup=1'>" . __('Reopen') . "</a>";
         }
     }
     echo $tt->getEndHiddenFieldValue('status', $this);
     echo "</td>";
     echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
     printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
     echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
     echo "<td width='{$colsize4}%'>";
     echo $tt->getBeginHiddenFieldValue('requesttypes_id');
     if ($canupdate) {
         RequestType::dropdown(array('value' => $this->fields["requesttypes_id"]));
     } else {
         echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
     }
     echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
     printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
     echo $tt->getEndHiddenFieldText('urgency') . "</th>";
     echo "<td>";
     if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
         // Only change during creation OR when allowed to change priority OR when user is the creator
         echo $tt->getBeginHiddenFieldValue('urgency');
         $idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
         echo $tt->getEndHiddenFieldValue('urgency', $this);
     } else {
         $idurgency = "value_urgency" . mt_rand();
         echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
         echo $tt->getBeginHiddenFieldValue('urgency');
         echo parent::getUrgencyName($this->fields["urgency"]);
         echo $tt->getEndHiddenFieldValue('urgency', $this);
     }
     echo "</td>";
     // Display validation state
     echo "<th>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldText('_add_validation');
         printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
         echo $tt->getEndHiddenFieldText('_add_validation');
     } else {
         echo $tt->getBeginHiddenFieldText('global_validation');
         _e('Approval');
         echo $tt->getEndHiddenFieldText('global_validation');
     }
     echo "</th>";
     echo "<td>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('_add_validation');
         $validation_right = '';
         if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
             $validation_right = 'validate_incident';
         }
         if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
             $validation_right = 'validate_request';
         }
         if (!empty($validation_right)) {
             echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
             $params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
             TicketValidation::dropdownValidator($params);
         }
         echo $tt->getEndHiddenFieldValue('_add_validation', $this);
         if ($tt->isPredefinedField('global_validation')) {
             echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
         }
     } else {
         echo $tt->getBeginHiddenFieldValue('global_validation');
         if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights())) {
             TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
         } else {
             echo TicketValidation::getStatus($this->fields['global_validation']);
         }
         echo $tt->getEndHiddenFieldValue('global_validation', $this);
     }
     echo "</td></tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('impact');
     printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
     echo $tt->getEndHiddenFieldText('impact') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('impact');
     if ($canupdate) {
         $idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
     } else {
         $idimpact = "value_impact" . mt_rand();
         echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
         echo parent::getImpactName($this->fields["impact"]);
     }
     echo $tt->getEndHiddenFieldValue('impact', $this);
     echo "</td>";
     echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
     printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
     echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
     echo "<td>";
     echo $tt->getBeginHiddenFieldValue('locations_id');
     if ($canupdate || !$ID) {
         Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
     } else {
         echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
     }
     echo $tt->getEndHiddenFieldValue('locations_id', $this);
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th>" . $tt->getBeginHiddenFieldText('priority');
     printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
     echo $tt->getEndHiddenFieldText('priority') . "</th>";
     echo "<td>";
     $idajax = 'change_priority_' . mt_rand();
     if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
         $idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
         $idpriority = 'dropdown_priority' . $idpriority;
         echo "&nbsp;<span id='{$idajax}' style='display:none'></span>";
     } else {
         $idpriority = 0;
         echo $tt->getBeginHiddenFieldValue('priority');
         echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
         echo $tt->getEndHiddenFieldValue('priority', $this);
     }
     if ($canupdate || $canupdate_descr) {
         $params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
         Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
     }
     echo "</td>";
     echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
     printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('itemtype'));
     if ($ID && $canupdate) {
         echo "&nbsp;<a  href='" . $this->getFormURL() . "?id=" . $ID . "&amp;forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n                      class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
     }
     echo $tt->getEndHiddenFieldText('itemtype');
     echo "</th>";
     echo "<td rowspan='2'>";
     if (!$ID) {
         echo $tt->getBeginHiddenFieldValue('itemtype');
         // Select hardware on creation or if have update right
         if ($canupdate || $canupdate_descr) {
             $dev_user_id = $values['_users_id_requester'];
             $dev_itemtype = $values["itemtype"];
             $dev_items_id = $values["items_id"];
             if ($dev_user_id > 0) {
                 Item_Ticket::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id);
             }
             Item_Ticket::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]);
             echo "<span id='item_ticket_selection_information'></span>";
         }
         echo $tt->getEndHiddenFieldValue('itemtype', $this);
     } else {
         // display associated elements
         $item_tickets = getAllDatasFromTable(getTableForItemType('Item_Ticket'), "`tickets_id`='" . $ID . "'");
         $i = 0;
         foreach ($item_tickets as $itdata) {
             if ($i >= 5) {
                 echo "<i><a href='" . $this->getFormURL() . "?id=" . $ID . "&amp;forcetab=Item_Ticket\$1'>" . __('Display all items') . " (" . count($item_tickets) . ")</a></i>";
                 break;
             }
             $item = new $itdata['itemtype']();
             $item->getFromDB($itdata['items_id']);
             echo $item->getTypeName(1) . ": " . $item->getLink(array('comments' => true)) . "<br/>";
             $i++;
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     // Need comment right to add a followup with the actiontime
     if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
         echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
         printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
         echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
         echo "<td>";
         echo $tt->getBeginHiddenFieldValue('actiontime');
         Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
         echo $tt->getEndHiddenFieldValue('actiontime', $this);
         echo "</td>";
     }
     echo "</tr>";
     echo "</table>";
     if ($ID) {
         $this->showActorsPartForm($ID, $values);
     }
     $view_linked_tickets = $ID || $canupdate;
     echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
     printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
     echo $tt->getEndHiddenFieldText('name') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     if (!$ID || $canupdate_descr) {
         echo $tt->getBeginHiddenFieldValue('name');
         echo "<input type='text' size='90' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
         echo $tt->getEndHiddenFieldValue('name', $this);
     } else {
         if (empty($this->fields["name"])) {
             _e('Without title');
         } else {
             echo $this->fields["name"];
         }
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
     printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
     if (!$ID || $canupdate_descr) {
         $content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
         Html::showTooltip(nl2br(Html::Clean($content)));
     }
     echo $tt->getEndHiddenFieldText('content') . "</th>";
     echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
     if (!$ID || $canupdate_descr) {
         // Admin =oui on autorise la modification de la description
         echo $tt->getBeginHiddenFieldValue('content');
         $rand = mt_rand();
         $rand_text = mt_rand();
         $cols = 90;
         $rows = 6;
         $content_id = "content{$rand}";
         if ($CFG_GLPI["use_rich_text"]) {
             $this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
             $cols = 100;
             $rows = 10;
         } else {
             $this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
         }
         echo "<div id='content{$rand_text}'>";
         echo "<textarea id='{$content_id}' name='content' cols='{$cols}' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
         echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
         echo $tt->getEndHiddenFieldValue('content', $this);
     } else {
         $content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
         echo nl2br(Html::Clean($content));
     }
     echo "</td>";
     echo "</tr>";
     echo "<tr class='tab_bg_1'>";
     if ($view_linked_tickets) {
         echo "<th width='{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
         $rand_linked_ticket = mt_rand();
         if ($canupdate) {
             echo "&nbsp;";
             echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n                   title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n                   class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
         }
         echo '</th>';
         echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
         if ($canupdate) {
             echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
             echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
             Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
             echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
             echo "</td><td width='70%'>";
             $linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
             if (isset($values["_link"])) {
                 $linkparam['value'] = $values["_link"]['tickets_id_2'];
             }
             Ticket::dropdown($linkparam);
             echo "</td></tr></table>";
             echo "</div>";
             if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
                 echo "<script language='javascript'>";
                 echo Html::jsShow("linkedticket{$rand_linked_ticket}");
                 echo "</script>";
             }
         }
         Ticket_Ticket::displayLinkedTicketsTo($ID);
         echo "</td>";
     }
     echo "</tr>";
     // View files added
     echo "<tr class='tab_bg_1'>";
     // Permit to add doc when creating a ticket
     echo "<th width='{$colsize1}%'>";
     echo $tt->getBeginHiddenFieldText('_documents_id');
     $doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
     printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
     // Do not show if hidden.
     if (!$tt->isHiddenField('_documents_id')) {
         DocumentType::showAvailableTypesLink();
     }
     echo $tt->getEndHiddenFieldText('_documents_id');
     echo "</th>";
     echo "<td colspan='3' width='" . (100 - $colsize1) . "%' >";
     // Do not set values
     echo $tt->getEndHiddenFieldValue('_documents_id');
     if ($tt->isPredefinedField('_documents_id')) {
         if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
             echo "<span class='b'>" . __('Default documents:') . '</span>';
             echo "<br>";
             $doc = new Document();
             foreach ($values['_documents_id'] as $key => $val) {
                 if ($doc->getFromDB($val)) {
                     echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
                     echo "- " . $doc->getNameID() . "<br>";
                 }
             }
         }
     }
     echo "<div id='fileupload_info'></div>";
     echo "</td>";
     echo "</tr>";
     if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
         echo "<tr class='tab_bg_1'>";
         if ($ID) {
             if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
                 echo "<td class='tab_bg_2 center' colspan='4'>";
                 if ($this->fields["is_deleted"] == 1) {
                     if (self::canPurge()) {
                         echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;";
                     }
                 } else {
                     if (self::canUpdate()) {
                         echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;";
                     }
                 }
                 if ($this->fields["is_deleted"] == 1) {
                     if (self::canPurge()) {
                         echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
                     }
                 } else {
                     if (self::canDelete()) {
                         echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
                     }
                 }
                 echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
                 echo "</td>";
             }
         } else {
             echo "<td class='tab_bg_2 center' colspan='4'>";
             echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
             if ($tt->isField('id') && $tt->fields['id'] > 0) {
                 echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
                 echo "<input type='hidden' name='_predefined_fields'\n                      value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
             }
         }
     }
     // File upload system
     $colspan = 3;
     if (!$CFG_GLPI['use_rich_text']) {
         $colspan = 4;
     }
     echo "<tr class='tab_bg_1'>";
     echo "<td colspan='{$colspan}'>";
     echo $tt->getBeginHiddenFieldValue('_documents_id');
     echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
     echo "</td>";
     if ($CFG_GLPI['use_rich_text']) {
         echo "</tr>";
         echo "<tr class='tab_bg_1'>";
         echo "<td colspan='{$colspan}'>";
         if (!isset($rand)) {
             $rand = mt_rand();
         }
         if ($canupdate_descr) {
             echo Html::initImagePasteSystem($content_id, $rand);
         }
         echo "</td>";
     }
     echo "</tr>";
     echo "</table>";
     echo "<input type='hidden' name='id' value='{$ID}'>";
     echo "</div>";
     if (!$options['template_preview']) {
         Html::closeForm();
     }
     return true;
 }
Esempio n. 10
0
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
if (!isset($_POST["id"])) {
    exit;
}
if (empty($_POST["id"])) {
    $_POST["id"] = -1;
}
$sla = new SLA();
$slalevel = new SlaLevel();
if ($_POST['id'] > 0 && $sla->getFromDB($_POST['id'])) {
    switch ($_REQUEST['glpi_tab']) {
        case -1:
            $slalevel->showForSLA($sla);
            $rule = new RuleTicket();
            $rule->showAndAddRuleForm($sla);
            Ticket::showListForItem('Sla', $_POST["id"]);
            Plugin::displayAction($sla, $_REQUEST['glpi_tab']);
            break;
        case 4:
            $rule = new RuleTicket();
            $rule->showAndAddRuleForm($sla);
            break;
        case 6:
            Ticket::showListForItem('Sla', $_POST["id"]);
Esempio n. 11
0
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
// ----------------------------------------------------------------------
// Original Author of file: Julien Dombre
// Purpose of file:
// ----------------------------------------------------------------------
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
header("Content-Type: text/html; charset=UTF-8");
header_nocache();
if (!isset($_POST['id'])) {
    exit;
}
$slalevel = new SlaLevel();
if ($_POST['id'] > 0 && $slalevel->can($_POST['id'], 'r')) {
    switch ($_REQUEST['glpi_tab']) {
        case -1:
            $slalevel->getRuleWithCriteriasAndActions($_POST['id'], 0, 1);
            $slalevel->showActionsList($_POST["id"]);
            break;
        case 1:
            $slalevel->getRuleWithCriteriasAndActions($_POST['id'], 0, 1);
            $slalevel->showActionsList($_POST["id"]);
            break;
        case 12:
            Log::showForItem($slalevel);
            break;
        default:
            if (!Plugin::displayAction($slalevel, $_REQUEST['glpi_tab'])) {
Esempio n. 12
0
 /**
  *  @see CommonGLPI::getMenuContent()
  *
  *  @since version 0.85
  **/
 static function getMenuContent()
 {
     $menu = array();
     if (Config::canUpdate()) {
         $menu['title'] = SLA::getTypeName(Session::getPluralNumber());
         $menu['page'] = '/front/sla.php';
         $menu['links']['search'] = '/front/sla.php';
         $menu['links']['add'] = '/front/sla.form.php';
         $menu['options']['slt']['title'] = SLT::getTypeName(Session::getPluralNumber());
         $menu['options']['slt']['page'] = '/front/slt.php';
         $menu['options']['slt']['links']['search'] = '/front/slt.php';
         $menu['options']['slalevel']['title'] = SlaLevel::getTypeName(Session::getPluralNumber());
         $menu['options']['slalevel']['page'] = '/front/slalevel.php';
         $menu['options']['slalevel']['links']['search'] = '/front/slalevel.php';
     }
     if (count($menu)) {
         return $menu;
     }
     return false;
 }
Esempio n. 13
0
(at your option) any later version.

GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
$item = new SlaLevel();
if (isset($_POST["update"])) {
    $item->check($_POST["id"], 'w');
    $item->update($_POST);
    Event::log($_POST["id"], "slas", 4, "setup", sprintf(__('%s updates a sla level'), $_SESSION["glpiname"]));
    Html::back();
} else {
    if (isset($_POST["add"])) {
        $item->check(-1, 'w', $_POST);
        if ($item->add($_POST)) {
            Event::log($_POST["slas_id"], "slas", 4, "setup", sprintf(__('%s adds a link with an item'), $_SESSION["glpiname"]));
        }
        Html::back();
    } else {
        if (isset($_POST["delete"])) {
            if (isset($_POST['id'])) {
Esempio n. 14
0
based on GLPI - Gestionnaire Libre de Parc Informatique
Copyright (C) 2003-2014 by the INDEPNET Development Team.

-------------------------------------------------------------------------

LICENSE

This file is part of GLPI.

GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.

GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkRight("sla", READ);
Html::header(SlaLevel::getTypeName(Session::getPluralNumber()), $_SERVER['PHP_SELF'], "config", "sla", "slalevel");
Search::show('SlaLevel');
Html::footer();
Esempio n. 15
0
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.

GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
GNU General Public License for more details.

You should have received a copy of the GNU General Public License
along with GLPI; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
--------------------------------------------------------------------------
*/
define('GLPI_ROOT', '..');
include GLPI_ROOT . "/inc/includes.php";
$item = new SlaLevel();
if (isset($_POST["update"])) {
    $item->check($_POST["id"], 'w');
    $item->update($_POST);
    Event::log($_POST["id"], "slas", 4, "config", $_SESSION["glpiname"] . " " . $LANG['log'][21]);
    glpi_header($_SERVER['HTTP_REFERER']);
} else {
    if (isset($_POST["add"])) {
        $item->check(-1, 'w', $_POST);
        if ($item->add($_POST)) {
            Event::log($_POST["slas_id"], "slas", 4, "config", $_SESSION["glpiname"] . " " . $LANG['log'][32]);
        }
        glpi_header($_SERVER['HTTP_REFERER']);
    } else {
        if (isset($_POST["delete"])) {
            if (isset($_POST["item"]) && count($_POST["item"])) {
 /**
  * Cron for ticket's automatic close
  * @param $task : crontask object
  *
  * @return integer (0 : nothing done - 1 : done)
  *
  */
 static function cronSlaTicket($task)
 {
     global $DB;
     $tot = 0;
     $query = "SELECT *\n                FROM `glpi_slalevels_tickets`\n                WHERE `glpi_slalevels_tickets`.`date` < NOW()";
     $slalevelticket = new self();
     foreach ($DB->request($query) as $data) {
         $tot++;
         $ticket = new Ticket();
         if ($ticket->getFromDB($data['tickets_id'])) {
             $slalevel = new SlaLevel();
             $sla = new SLA();
             // Check if sla datas are OK
             if ($ticket->fields['slas_id'] > 0 && $ticket->fields['slalevels_id'] == $data['slalevels_id']) {
                 if ($ticket->fields['status'] == 'closed') {
                     // Drop line when status is closed
                     $slalevelticket->delete(array('id' => $data['id']));
                 } else {
                     if ($ticket->fields['status'] != 'solved') {
                         // If status = solved : keep the line in case of solution not validated
                         $input = $ticket->fields;
                         $input['_auto_update'] = true;
                         if ($slalevel->getRuleWithCriteriasAndActions($data['slalevels_id'], 0, 1) && $sla->getFromDB($ticket->fields['slas_id'])) {
                             // Process rules
                             $input = $slalevel->executeActions($input, array());
                         }
                         // Put next level in todo list
                         $next = $slalevel->getNextSlaLevel($ticket->fields['slas_id'], $ticket->fields['slalevels_id']);
                         $input['slalevels_id'] = $next;
                         $ticket->update($input);
                         $sla->addLevelToDo($ticket);
                     }
                 }
             }
         } else {
             // Drop line
             $slalevelticket->delete(array('id' => $data['id']));
         }
     }
     $task->setVolume($tot);
     return $tot > 0;
 }