The followings are the available columns in table '{{request_type}}':
public function __construct(Prototyped $subject)
{
$this->subject = $subject;
$this->map = MappedForm::create($this->subject->proto()->makeForm())->addSource('id', RequestType::get())->setDefaultType(RequestType::post());
$this->setMethodMapping('drop', 'doDrop')->setMethodMapping('take', 'doTake')->setMethodMapping('save', 'doSave')->setMethodMapping('edit', 'doEdit')->setMethodMapping('add', 'doAdd');
$this->setDefaultAction('edit');
}
protected function configureCurlOptions($action, array $converted, $streamHandle = null, $contentMd5 = null)
{
$curlOptions = parent::configureCurlOptions($action, $converted, $streamHandle, $contentMd5);
if (RequestType::getRequestType($action) == RequestType::POST_DOWNLOAD) {
$this->responseBodyContents = $streamHandle;
$curlOptions[CURLOPT_WRITEFUNCTION] = array($this, 'responseCallback');
}
return $curlOptions;
}
public function __construct(Prototyped $subject)
{
$this->subject = $subject;
$form = $this->subject->proto()->makeForm()->add(Primitive::choice('action')->setList($this->commandMap)->setDefault($this->defaultAction));
if ($this->idFieldName) {
$form->add(Primitive::alias($this->idFieldName, $form->get('id')));
}
$this->map = MappedForm::create($form)->addSource('id', RequestType::get())->addSource('action', RequestType::get())->setDefaultType(RequestType::post());
if ($this->idFieldName) {
$this->map->addSource($this->idFieldName, RequestType::get());
}
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
if (!isset($options['template_preview'])) {
if (isset($_POST)) {
$values = Html::cleanPostForTextArea($_POST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, 'r');
} else {
// Create item
$this->check(-1, 'w', $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight('update_ticket', '1');
$canpriority = Session::haveRight('update_priority', '1');
$canstatus = $canupdate;
if (in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
}
$showuserlink = 0;
if (Session::haveRight('user', 'r')) {
$showuserlink = 1;
}
if (!$options['template_preview']) {
$this->showTabs($options);
} else {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeFormItem("date", $date, 1, false);
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td>";
// SLA
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Due date'), $tt->getMandatoryMark('due_date'));
} else {
_e('Due date');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
if ($ID) {
if ($this->fields["slas_id"] > 0) {
echo "<table width='100%'><tr><td class='nopadding'>";
echo Html::convDateTime($this->fields["due_date"]);
echo "</td><td class='b'>" . __('SLA') . "</td>";
echo "<td class='nopadding'>";
echo Dropdown::getDropdownName("glpi_slas", $this->fields["slas_id"]);
$commentsla = "";
$slalevel = new SlaLevel();
if ($slalevel->getFromDB($this->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span><br>';
}
$nextaction = new SlaLevel_Ticket();
if ($nextaction->getFromDBForTicket($this->fields["id"])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('Next escalation: %s'), Html::convDateTime($nextaction->fields['date'])) . '</span>';
if ($slalevel->getFromDB($nextaction->fields['slalevels_id'])) {
$commentsla .= '<span class="b spaced">' . sprintf(__('%1$s: %2$s'), __('Escalation level'), $slalevel->getName()) . '</span>';
}
}
$slaoptions = array();
if (Session::haveRight('config', 'r')) {
$slaoptions['link'] = Toolbox::getItemTypeFormURL('SLA') . "?id=" . $this->fields["slas_id"];
}
Html::showToolTip($commentsla, $slaoptions);
if ($canupdate) {
echo " <input type='submit' class='submit' name='sla_delete' value='" . _sx('button', 'Delete permanently') . "'>";
}
echo "</td>";
echo "</tr></table>";
} else {
echo "<table><tr><td class='nopadding'>";
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, true, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td>";
echo $tt->getBeginHiddenFieldText('slas_id');
echo "<span id='sla_action'>";
echo "<a class='vsubmit' " . Html::addConfirmationOnAction(array(__('The assignment of a SLA to a ticket causes the recalculation of the due date.'), __("Escalations defined in the SLA will be triggered under this new date.")), "cleanhide('sla_action');cleandisplay('sla_choice');") . ">" . __('Assign a SLA') . '</a>';
echo "</span>";
echo "<span id='sla_choice' style='display:none'>";
echo "<span class='b'>" . __('SLA') . "</span> ";
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo "</span>";
echo $tt->getEndHiddenFieldText('slas_id');
echo "</td>";
}
echo "</tr></table>";
}
} else {
// New Ticket
echo "<table><tr><td class='nopadding'>";
if ($this->fields["due_date"] == 'NULL') {
$this->fields["due_date"] = '';
}
echo $tt->getBeginHiddenFieldValue('due_date');
Html::showDateTimeFormItem("due_date", $this->fields["due_date"], 1, false, $canupdate);
echo $tt->getEndHiddenFieldValue('due_date', $this);
echo "</td>";
if ($canupdate) {
echo "<td class='nopadding b'>" . $tt->getBeginHiddenFieldText('slas_id');
printf(__('%1$s%2$s'), __('SLA'), $tt->getMandatoryMark('slas_id'));
echo $tt->getEndHiddenFieldText('slas_id') . "</td>";
echo "<td class='nopadding'>" . $tt->getBeginHiddenFieldValue('slas_id');
Sla::dropdown(array('entity' => $this->fields["entities_id"], 'value' => $this->fields["slas_id"]));
echo $tt->getEndHiddenFieldValue('slas_id', $this);
echo "</td>";
}
echo "</tr></table>";
}
echo "</td></tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeFormItem("solvedate", $this->fields["solvedate"], 1, false, $canupdate);
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeFormItem("closedate", $this->fields["closedate"], 1, false, $canupdate);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
} else {
echo self::getStatus($this->fields["status"]);
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"]));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo parent::getUrgencyName($this->fields["urgency"]);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('create_incident_validation', 1)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('create_request_validation', 1)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
User::dropdown(array('name' => "_add_validation", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'value' => $values['_add_validation']));
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if ($canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('itemtype');
printf(__('%1$s%2$s'), __('Associated element'), $tt->getMandatoryMark('itemtype'));
if ($ID && $canupdate) {
echo " <img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n onClick=\"Ext.get('tickethardwareselection{$ID}').setDisplayed('block')\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'>";
}
echo $tt->getEndHiddenFieldText('itemtype');
echo "</th>";
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('itemtype');
// Select hardware on creation or if have update right
if ($canupdate || !$ID || $canupdate_descr) {
if ($ID) {
if ($this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype'])) && $this->fields["items_id"]) {
if ($item->can($this->fields["items_id"], 'r')) {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getLink(array('comments' => true)));
} else {
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
}
}
}
$dev_user_id = 0;
$dev_itemtype = $this->fields["itemtype"];
$dev_items_id = $this->fields["items_id"];
if (!$ID) {
$dev_user_id = $values['_users_id_requester'];
$dev_itemtype = $values["itemtype"];
$dev_items_id = $values["items_id"];
} else {
if (isset($this->users[CommonITILActor::REQUESTER]) && count($this->users[CommonITILActor::REQUESTER]) == 1) {
foreach ($this->users[CommonITILActor::REQUESTER] as $user_id_single) {
$dev_user_id = $user_id_single['users_id'];
}
}
}
if ($ID) {
echo "<div id='tickethardwareselection{$ID}' style='display:none'>";
}
if ($dev_user_id > 0) {
self::dropdownMyDevices($dev_user_id, $this->fields["entities_id"], $dev_itemtype, $dev_items_id);
}
self::dropdownAllDevices("itemtype", $dev_itemtype, $dev_items_id, 1, $dev_user_id, $this->fields["entities_id"]);
if ($ID) {
echo "</div>";
}
echo "<span id='item_ticket_selection_information'></span>";
} else {
if ($ID && $this->fields['itemtype'] && ($item = getItemForItemtype($this->fields['itemtype']))) {
$item->getFromDB($this->fields['items_id']);
printf(__('%1$s - %2$s'), $item->getTypeName(), $item->getNameID());
} else {
_e('General');
}
}
echo $tt->getEndHiddenFieldValue('itemtype', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . sprintf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority')) . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canupdate && $canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array($idurgency, $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight("global_add_followups", "1")) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
} else {
echo "<th></th><td></td>";
}
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td></tr>";
echo "</table>";
if ($ID) {
$values['canupdate'] = $canupdate;
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showName{$rand}() {\n";
echo "Ext.get('name{$rand}').setDisplayed('none');";
$params = array('maxlength' => 250, 'size' => 90, 'name' => 'name', 'data' => rawurlencode($this->fields["name"]));
Ajax::updateItemJsCode("viewname{$rand}", $CFG_GLPI["root_doc"] . "/ajax/inputtext.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='name{$rand}' class='tracking left' onClick='showName{$rand}()'>\n";
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
echo "</div>\n";
echo "<div id='viewname{$rand}'>\n";
echo "</div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showName{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td width='" . (100 - $colsize1) . "%' colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
echo "<script type='text/javascript' >\n";
echo "function showDesc{$rand}() {\n";
echo "Ext.get('desc{$rand}').setDisplayed('none');";
$params = array('rows' => 6, 'cols' => 90, 'name' => 'content', 'data' => rawurlencode($this->fields["content"]));
Ajax::updateItemJsCode("viewdesc{$rand}", $CFG_GLPI["root_doc"] . "/ajax/textarea.php", $params);
echo "}";
echo "</script>\n";
echo "<div id='desc{$rand}' class='tracking' onClick='showDesc{$rand}()'>\n";
if (!empty($this->fields["content"])) {
echo nl2br($this->fields["content"]);
} else {
_e('Empty description');
}
echo "</div>\n";
echo "<div id='viewdesc{$rand}'></div>\n";
if (!$ID) {
echo "<script type='text/javascript' >\n\n showDesc{$rand}();\n </script>";
}
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
echo nl2br($this->fields["content"]);
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
if (!$ID) {
echo "<th width='{$colsize1}%'>" . sprintf(__('File (%s)'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt=\"" . __s('Help') . "\" onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000," . "height=800')\">";
echo " ";
self::showDocumentAddButton();
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo "<div id='uploadfiles'><input type='file' name='filename[]' size='20'></div></td>";
} else {
echo "<th colspan='2'>";
$docnb = Document_Item::countForItem($this);
echo "<a href=\"" . $this->getLinkURL() . "&forcetab=Document_Item\$1\">";
//TRANS: %d is the document number
echo sprintf(_n('%d associated document', '%d associated documents', $docnb), $docnb);
echo "</a></th>";
}
if ($view_linked_tickets) {
echo "<th width='{$colsize3}%'>" . _n('Linked ticket', 'Linked tickets', 2);
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"Ext.get('linkedticket{$rand_linked_ticket}').setDisplayed('block')\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td width='{$colsize4}%'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
printf(__('%1$s: %2$s'), __('Ticket'), __('ID'));
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "<input type='text' name='_link[tickets_id_2]'\n value='" . (isset($values["_link"]) ? $values["_link"]['tickets_id_2'] : '') . "'\n size='10'>\n";
echo " ";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>Ext.get('linkedticket{$rand_linked_ticket}').\n setDisplayed('block');</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
} else {
echo "<td></td>";
}
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRight("assign_ticket", "1") || Session::haveRight("steal_ticket", "1")) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRight('delete_ticket', 1)) {
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'></td>";
} else {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'></td>";
}
echo "<td class='tab_bg_2 center' colspan='2'>";
if ($this->fields["is_deleted"] == 1) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
} else {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'></td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'>";
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
$this->addDivForTabs();
}
return true;
}
function prepareInputForAdd($input)
{
global $CFG_GLPI, $LANG;
// Check mandatory
$mandatory_ok = true;
// Do not check mandatory on auto import (mailgates)
if (!isset($input['_auto_import'])) {
$_SESSION["helpdeskSaved"] = $input;
if (!isset($input["urgency"])) {
addMessageAfterRedirect($LANG['tracking'][4], false, ERROR);
$mandatory_ok = false;
}
if ($CFG_GLPI["is_ticket_content_mandatory"] && (!isset($input['content']) || empty($input['content']))) {
addMessageAfterRedirect($LANG['tracking'][8], false, ERROR);
$mandatory_ok = false;
}
if ($CFG_GLPI["is_ticket_title_mandatory"] && (!isset($input['name']) || empty($input['name']))) {
addMessageAfterRedirect($LANG['help'][40], false, ERROR);
$mandatory_ok = false;
}
if ($CFG_GLPI["is_ticket_category_mandatory"] && (!isset($input['ticketcategories_id']) || empty($input['ticketcategories_id']))) {
addMessageAfterRedirect($LANG['help'][41], false, ERROR);
$mandatory_ok = false;
}
// if (isset($input['use_email_notification']) && $input['use_email_notification']
// && (!isset($input['user_email']) || empty($input['user_email']))) {
//
// addMessageAfterRedirect($LANG['help'][16], false, ERROR);
// $mandatory_ok = false;
// }
if (!$mandatory_ok) {
return false;
}
}
if (!isset($input["urgency"]) || !($CFG_GLPI['urgency_mask'] & 1 << $input["urgency"])) {
$input["urgency"] = 3;
}
if (!isset($input["impact"]) || !($CFG_GLPI['impact_mask'] & 1 << $input["impact"])) {
$input["impact"] = 3;
}
if (!isset($input["priority"])) {
$input["priority"] = $this->computePriority($input["urgency"], $input["impact"]);
}
unset($_SESSION["helpdeskSaved"]);
// No Auto set Import for external source
if (!isset($input['_auto_import'])) {
if (!isset($input["_users_id_requester"])) {
if ($uid = getLoginUserID()) {
$input["_users_id_requester"] = $uid;
}
}
}
// set last updater
if ($lastupdater = getLoginUserID(true)) {
$input['users_id_lastupdater'] = $lastupdater;
}
// No Auto set Import for external source
if (($uid = getLoginUserID()) && !isset($input['_auto_import'])) {
$input["users_id_recipient"] = $uid;
} else {
if (isset($input["_users_id_requester"]) && $input["_users_id_requester"]) {
$input["users_id_recipient"] = $input["_users_id_requester"];
}
}
if (!isset($input["requesttypes_id"])) {
$input["requesttypes_id"] = RequestType::getDefault('helpdesk');
}
if (!isset($input["status"])) {
$input["status"] = "new";
}
if (!isset($input['global_validation'])) {
$input['global_validation'] = 'none';
}
if (!isset($input["date"]) || empty($input["date"])) {
$input["date"] = $_SESSION["glpi_currenttime"];
}
if (!isset($input["_users_id_assign"])) {
$input["_users_id_assign"] = 0;
}
if (!isset($input["_groups_id_assign"])) {
$input["_groups_id_assign"] = 0;
}
// Set default dropdown
$dropdown_fields = array('entities_id', 'items_id', 'suppliers_id_assign', 'ticketcategories_id');
foreach ($dropdown_fields as $field) {
if (!isset($input[$field])) {
$input[$field] = 0;
}
}
if (!isset($input['itemtype']) || !($input['items_id'] > 0)) {
$input['itemtype'] = '';
}
$item = NULL;
if ($input["items_id"] > 0 && !empty($input["itemtype"])) {
if (class_exists($input["itemtype"])) {
$item = new $input["itemtype"]();
if (!$item->getFromDB($input["items_id"])) {
$item = NULL;
}
}
}
// Auto group define from item
// if ($item != NULL) {
// if ($item->isField('groups_id')
// && (!isset($input["_groups_id_requester"]) || $input["_groups_id_requester"]==0)) {
// $input["_groups_id_requester"] = $item->getField('groups_id');
// }
// }
// Manage auto assign
$entitydata = new EntityData();
$auto_assign_mode = $CFG_GLPI['auto_assign_mode'];
if ($entitydata->getFromDB($input['entities_id'])) {
$auto_assign_mode = $entitydata->getField('auto_assign_mode');
// Set global config value
if ($auto_assign_mode == -1) {
$auto_assign_mode = $CFG_GLPI['auto_assign_mode'];
}
}
switch ($auto_assign_mode) {
case NO_AUTO_ASSIGN:
break;
case AUTO_ASSIGN_HARDWARE_CATEGORY:
// Auto assign tech from item
if ($input["_users_id_assign"] == 0 && $item != NULL) {
if ($item->isField('users_id_tech')) {
$input["_users_id_assign"] = $item->getField('users_id_tech');
if ($input["_users_id_assign"] > 0) {
$input["status"] = "assign";
}
}
}
// Auto assign tech/group from Category
if ($input['ticketcategories_id'] > 0 && (!$input['_users_id_assign'] || !$input['_groups_id_assign'])) {
$cat = new TicketCategory();
$cat->getFromDB($input['ticketcategories_id']);
if (!$input['_users_id_assign'] && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if (!$input['_groups_id_assign'] && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
break;
case AUTO_ASSIGN_CATEGORY_HARDWARE:
// Auto assign tech/group from Category
if ($input['ticketcategories_id'] > 0 && (!$input['_users_id_assign'] || !$input['_groups_id_assign'])) {
$cat = new TicketCategory();
$cat->getFromDB($input['ticketcategories_id']);
if (!$input['_users_id_assign'] && $cat->isField('users_id')) {
$input['_users_id_assign'] = $cat->getField('users_id');
}
if (!$input['_groups_id_assign'] && $cat->isField('groups_id')) {
$input['_groups_id_assign'] = $cat->getField('groups_id');
}
}
// Auto assign tech from item
if ($input["_users_id_assign"] == 0 && $item != NULL) {
if ($item->isField('users_id_tech')) {
$input["_users_id_assign"] = $item->getField('users_id_tech');
if ($input["_users_id_assign"] > 0) {
$input["status"] = "assign";
}
}
}
break;
}
// Process Business Rules
$rules = new RuleTicketCollection($input['entities_id']);
// Set unset variables with are needed
$user = new User();
if (isset($input["_users_id_requester"]) && $user->getFromDB($input["_users_id_requester"])) {
$input['users_locations'] = $user->fields['locations_id'];
}
$input = $rules->processAllRules($input, $input, array('recursive' => true));
// if (isset($input["use_email_notification"])
// && $input["use_email_notification"]
// && empty($input["user_email"])) {
//
// if ($user->getFromDB($input["users_id"])) {
// $input["user_email"] = $user->fields["email"];
// }
// }
if ((isset($input["_users_id_assign"]) && $input["_users_id_assign"] > 0 || isset($input["_groups_id_assign"]) && $input["_groups_id_assign"] > 0 || isset($input["suppliers_id_assign"]) && $input["suppliers_id_assign"] > 0) && $input["status"] == "new") {
$input["status"] = "assign";
}
if (isset($input["hour"]) && isset($input["minute"])) {
$input["actiontime"] = $input["hour"] * HOUR_TIMESTAMP + $input["minute"] * MINUTE_TIMESTAMP;
$input["_hour"] = $input["hour"];
$input["_minute"] = $input["minute"];
unset($input["hour"]);
unset($input["minute"]);
}
if (isset($input["status"]) && $input["status"] == "solved") {
if (isset($input["date"])) {
$input["solvedate"] = $input["date"];
} else {
$input["solvedate"] = $_SESSION["glpi_currenttime"];
}
}
if (isset($input["status"]) && $input["status"] == "closed") {
if (isset($input["date"])) {
$input["closedate"] = $input["date"];
} else {
$input["closedate"] = $_SESSION["glpi_currenttime"];
}
$input['solvedate'] = $input["closedate"];
}
// Set begin waiting time if status is waiting
if (isset($input["status"]) && $input["status"] == "waiting") {
$input['begin_waiting_date'] = $input['date'];
}
// No name set name
if (empty($input["name"])) {
$input["name"] = preg_replace('/\\r\\n/', ' ', $input['content']);
$input["name"] = preg_replace('/\\n/', ' ', $input['name']);
$input["name"] = utf8_substr($input['name'], 0, 70);
}
//// Manage SLA assignment
// due date defined : no SLA
if (isset($input["due_date"]) && $input['due_date'] != 'NULL') {
// Valid due date
if ($input['due_date'] > $input['date']) {
if (isset($input["slas_id"])) {
unset($input["slas_id"]);
}
} else {
// Unset due date
unset($input["due_date"]);
}
}
if (isset($input["slas_id"]) && $input["slas_id"] > 0) {
$sla = new SLA();
if ($sla->getFromDB($input["slas_id"])) {
// Get first SLA Level
$input["slalevels_id"] = SlaLevel::getFirstSlaLevel($input["slas_id"]);
// Compute due_date
$input['due_date'] = $sla->computeDueDate($input['date']);
$input['sla_waiting_duration'] = 0;
} else {
$input["slalevels_id"] = 0;
$input["slas_id"] = 0;
$input['sla_waiting_duration'] = 0;
}
}
// auto set type if not set
if (!isset($input["type"])) {
$input['type'] = EntityData::getUsedConfig('tickettype', $input['entities_id']);
}
return $input;
}
/**
* Configures specific curl options based on the request type.
*
* @param $action
* @param $parameters
* @param $streamHandle
* @return array
*/
private function configureCurlOptions($action, array $converted, $streamHandle = null, $contentMd5 = null)
{
$curlOptions = $this->getDefaultCurlOptions();
if (!is_null($this->config['ProxyHost'])) {
$proxy = $this->config['ProxyHost'];
$proxy .= ':' . ($this->config['ProxyPort'] == -1 ? '80' : $this->config['ProxyPort']);
$curlOptions[CURLOPT_PROXY] = $proxy;
}
$serviceUrl = $this->config['ServiceURL'];
// append the '/' character to the end of the service URL if it doesn't exist.
if (!(substr($serviceUrl, strlen($serviceUrl) - 1) === '/')) {
$serviceUrl .= '/';
}
$requestType = RequestType::getRequestType($action);
if ($requestType == RequestType::POST_UPLOAD) {
if (is_null($streamHandle) || !is_resource($streamHandle)) {
require_once dirname(__FILE__) . '/Exception.php';
throw new MarketplaceWebService_Exception(array('Message' => 'Missing stream resource.'));
}
$serviceUrl .= '?' . $this->getParametersAsString($converted[CONVERTED_PARAMETERS_KEY]);
$curlOptions[CURLOPT_URL] = $serviceUrl;
$header[] = 'Expect: ';
$header[] = 'Accept: ';
$header[] = 'Transfer-Encoding: chunked';
$header[] = 'Content-MD5: ' . $contentMd5;
$curlOptions[CURLOPT_HTTPHEADER] = array_merge($header, $converted[CONVERTED_HEADERS_KEY]);
rewind($streamHandle);
$curlOptions[CURLOPT_INFILE] = $streamHandle;
$curlOptions[CURLOPT_UPLOAD] = true;
$curlOptions[CURLOPT_CUSTOMREQUEST] = self::REQUEST_TYPE;
} else {
if (!($requestType === RequestType::UNKNOWN)) {
$curlOptions[CURLOPT_URL] = $this->config['ServiceURL'];
$curlOptions[CURLOPT_POSTFIELDS] = $this->getParametersAsString($converted[CONVERTED_PARAMETERS_KEY]);
if ($requestType == RequestType::POST_DOWNLOAD) {
$this->responseBodyContents = $streamHandle;
$curlOptions[CURLOPT_WRITEFUNCTION] = array($this, 'responseCallback');
}
} else {
throw new InvalidArgumentException("{$action} is not a valid request type.");
}
}
return $curlOptions;
}
/**
* Print the config form for default user prefs
*
* @param $data array containing datas
* (CFG_GLPI for global config / glpi_users fields for user prefs)
*
* @return Nothing (display)
**/
function showFormUserPrefs($data = array())
{
global $DB, $CFG_GLPI;
$oncentral = $_SESSION["glpiactiveprofile"]["interface"] == "central";
$userpref = false;
$url = Toolbox::getItemTypeFormURL(__CLASS__);
if (array_key_exists('last_login', $data)) {
$userpref = true;
if ($data["id"] === Session::getLoginUserID()) {
$url = $CFG_GLPI['root_doc'] . "/front/preference.php";
} else {
$url = $CFG_GLPI['root_doc'] . "/front/user.form.php";
}
}
echo "<form name='form' action='{$url}' method='post'>";
// Only set id for user prefs
if ($userpref) {
echo "<input type='hidden' name='id' value='" . $data['id'] . "'>";
}
echo "<div class='center' id='tabsbody'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . __('Personalization') . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td width='30%'>" . ($userpref ? __('Language') : __('Default language')) . "</td>";
echo "<td width='20%'>";
if (Config::canUpdate() || !GLPI_DEMO_MODE) {
Dropdown::showLanguages("language", array('value' => $data["language"]));
} else {
echo " ";
}
echo "<td width='30%'>" . __('Date format') . "</td>";
echo "<td width='20%'>";
$date_formats = array(0 => __('YYYY-MM-DD'), 1 => __('DD-MM-YYYY'), 2 => __('MM-DD-YYYY'));
Dropdown::showFromArray('date_format', $date_formats, array('value' => $data["date_format"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Results to display by page') . "</td><td>";
// Limit using global config
$value = $data['list_limit'] < $CFG_GLPI['list_limit_max'] ? $data['list_limit'] : $CFG_GLPI['list_limit_max'];
Dropdown::showNumber('list_limit', array('value' => $value, 'min' => 5, 'max' => $CFG_GLPI['list_limit_max'], 'step' => 5));
echo "</td>";
echo "<td>" . __('Number format') . "</td>";
$values = array(0 => '1 234.56', 1 => '1,234.56', 2 => '1 234,56', 3 => '1234.56', 4 => '1234,56');
echo "<td>";
Dropdown::showFromArray('number_format', $values, array('value' => $data["number_format"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Display order of surnames firstnames') . "</td><td>";
$values = array(User::REALNAME_BEFORE => __('Surname, First name'), User::FIRSTNAME_BEFORE => __('First name, Surname'));
Dropdown::showFromArray('names_format', $values, array('value' => $data["names_format"]));
echo "</td>";
echo "<td>" . __("Color palette") . "</td><td>";
$themes_files = scandir(GLPI_ROOT . "/css/palettes/");
echo "<select name='palette' id='theme-selector'>";
foreach ($themes_files as $key => $file) {
if (strpos($file, ".css") !== false) {
$name = substr($file, 0, -4);
$selected = "";
if ($data["palette"] == $name) {
$selected = "selected='selected'";
}
echo "<option value='{$name}' {$selected}>" . ucfirst($name) . "</option>";
}
}
echo Html::scriptBlock("\n function formatThemes(theme) {\n return \" <img src='../css/palettes/previews/\" + theme.text.toLowerCase() + \".png'/>\"\n + \" \" + theme.text;\n }\n \$(\"#theme-selector\").select2({\n formatResult: formatThemes,\n formatSelection: formatThemes,\n width: '100%',\n escapeMarkup: function(m) { return m; }\n });\n ");
echo "</select>";
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
if ($oncentral) {
echo "<td>" . __('Display the complete name in tree dropdowns') . "</td><td>";
Dropdown::showYesNo('use_flat_dropdowntree', $data["use_flat_dropdowntree"]);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
if (!$userpref || $CFG_GLPI['show_count_on_tabs'] != -1) {
echo "<td>" . __('Display counts in tabs') . "</td><td>";
$values = array(0 => __('No'), 1 => __('Yes'));
if (!$userpref) {
$values[-1] = __('Never');
}
Dropdown::showFromArray('show_count_on_tabs', $values, array('value' => $data["show_count_on_tabs"]));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
echo "<tr class='tab_bg_2'>";
if ($oncentral) {
echo "<td>" . __('Show GLPI ID') . "</td><td>";
Dropdown::showYesNo("is_ids_visible", $data["is_ids_visible"]);
echo "</td>";
} else {
echo "<td colspan='2'></td>";
}
echo "<td>" . __('CSV delimiter') . "</td><td>";
$values = array(';' => ';', ',' => ',');
Dropdown::showFromArray('csv_delimiter', $values, array('value' => $data["csv_delimiter"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Notifications for my changes') . "</td><td>";
Dropdown::showYesNo("notification_to_myself", $data["notification_to_myself"]);
echo "</td>";
if ($oncentral) {
echo "<td>" . __('Results to display on home page') . "</td><td>";
Dropdown::showNumber('display_count_on_home', array('value' => $data['display_count_on_home'], 'min' => 0, 'max' => 30));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('PDF export font') . "</td><td>";
Dropdown::showFromArray("pdffont", GLPIPDF::getFontList(), array('value' => $data["pdffont"], 'width' => 200));
echo "</td>";
echo "<td>" . __('Keep devices when purging an item') . "</td><td>";
Dropdown::showYesNo('keep_devices_when_purging_item', $data['keep_devices_when_purging_item']);
echo "</td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Go to created item after creation') . "</td>";
echo "<td>";
Dropdown::showYesNo("backcreated", $data["backcreated"]);
echo "</td>";
echo "<td>" . __('Layout') . "</td><td>";
$layout_options = array('lefttab' => __("Tabs on left"), 'classic' => __("Classic view"), 'vsplit' => __("Vertical split"));
echo "<select name='layout' id='layout-selector'>";
foreach ($layout_options as $key => $name) {
$selected = "";
if ($data["layout"] == $key) {
$selected = "selected='selected'";
}
echo "<option value='{$key}' {$selected}>" . ucfirst($name) . "</option>";
}
echo Html::scriptBlock("\n function formatLayout(layout) {\n return \" <img src='../pics/layout_\" + layout.id.toLowerCase() + \".png'/>\"\n + \" \" + layout.text;\n }\n \$(\"#layout-selector\").select2({\n formatResult: formatLayout,\n formatSelection: formatLayout,\n escapeMarkup: function(m) { return m; }\n });\n ");
echo "</select>";
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_2'><td>" . __('Enable ticket timeline') . "</td>";
echo "<td>";
Dropdown::showYesNo('ticket_timeline', $data['ticket_timeline']);
echo "</td>";
echo "<td>" . __('Keep tabs replaced by the ticket timeline') . "</td><td>";
Dropdown::showYesNo('ticket_timeline_keep_replaced_tabs', $data['ticket_timeline_keep_replaced_tabs']);
echo "</td></tr>";
if ($oncentral) {
echo "<tr class='tab_bg_1'><th colspan='4'>" . __('Assistance') . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Private followups by default') . "</td><td>";
Dropdown::showYesNo("followup_private", $data["followup_private"]);
echo "</td><td>" . __('Show new tickets on the home page') . "</td><td>";
if (Session::haveRightsOr("ticket", array(Ticket::READMY, Ticket::READALL, Ticket::READASSIGN))) {
Dropdown::showYesNo("show_jobs_at_login", $data["show_jobs_at_login"]);
} else {
echo Dropdown::getYesNo(0);
}
echo " </td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Private tasks by default') . "</td><td>";
Dropdown::showYesNo("task_private", $data["task_private"]);
echo "</td><td> " . __('Request sources by default') . "</td><td>";
RequestType::dropdown(array('value' => $data["default_requesttypes_id"], 'name' => "default_requesttypes_id"));
echo "</td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Tasks state by default') . "</td><td>";
Planning::dropdownState("task_state", $data["task_state"]);
echo "</td><td colspan='2'> </td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Pre-select me as a technician when creating a ticket') . "</td><td>";
if (!$userpref || Session::haveRight('ticket', Ticket::OWN)) {
Dropdown::showYesNo("set_default_tech", $data["set_default_tech"]);
} else {
echo Dropdown::getYesNo(0);
}
echo "</td><td>" . __('Automatically refresh the list of tickets (minutes)') . "</td><td>";
Dropdown::showNumber('refresh_ticket_list', array('value' => $data["refresh_ticket_list"], 'min' => 1, 'max' => 30, 'step' => 1, 'toadd' => array(0 => __('Never'))));
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Priority colors') . "</td>";
echo "<td colspan='3'>";
echo "<table><tr>";
echo "<td>1 ";
Html::showColorField('priority_1', array('value' => $data["priority_1"]));
echo "</td>";
echo "<td>2 ";
Html::showColorField('priority_2', array('value' => $data["priority_2"]));
echo "</td>";
echo "<td>3 ";
Html::showColorField('priority_3', array('value' => $data["priority_3"]));
echo "</td>";
echo "<td>4 ";
Html::showColorField('priority_4', array('value' => $data["priority_4"]));
echo "</td>";
echo "<td>5 ";
Html::showColorField('priority_5', array('value' => $data["priority_5"]));
echo "</td>";
echo "<td>6 ";
Html::showColorField('priority_6', array('value' => $data["priority_6"]));
echo "</td>";
echo "</tr></table>";
echo "</td></tr>";
}
// Only for user
if (array_key_exists('personal_token', $data)) {
echo "<tr class='tab_bg_1'><th colspan='4'>" . __('Remote access key') . "</th></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Remote access key');
if (!empty($data["personal_token"])) {
//TRANS: %s is the generation date
echo "<br>" . sprintf(__('generated on %s'), Html::convDateTime($data["personal_token_date"]));
}
echo "</td><td colspan='3'>";
echo "<input type='checkbox' name='_reset_personal_token'> " . __('Regenerate');
echo "</td></tr>";
}
echo "<tr><th colspan='4'>" . __('Due date progression') . "</th></tr>";
echo "<tr class='tab_bg_1'>" . "<td>" . __('OK state color') . "</td>";
echo "<td>";
Html::showColorField('duedateok_color', array('value' => $data["duedateok_color"]));
echo "</td><td colspan='2'> </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Warning state color') . "</td>";
echo "<td>";
Html::showColorField('duedatewarning_color', array('value' => $data["duedatewarning_color"]));
echo "</td>";
echo "<td>" . __('Warning state threshold') . "</td>";
echo "<td>";
Dropdown::showNumber("duedatewarning_less", array('value' => $data['duedatewarning_less']));
$elements = array('%' => '%', 'hours' => _n('Hour', 'Hours', Session::getPluralNumber()), 'days' => _n('Day', 'Days', Session::getPluralNumber()));
echo " ";
Dropdown::showFromArray("duedatewarning_unit", $elements, array('value' => $data['duedatewarning_unit']));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>" . "<td>" . __('Critical state color') . "</td>";
echo "<td>";
Html::showColorField('duedatecritical_color', array('value' => $data["duedatecritical_color"]));
echo "</td>";
echo "<td>" . __('Critical state threshold') . "</td>";
echo "<td>";
Dropdown::showNumber("duedatecritical_less", array('value' => $data['duedatecritical_less']));
echo " ";
$elements = array('%' => '%', 'hours' => _n('Hour', 'Hours', Session::getPluralNumber()), 'days' => _n('Day', 'Days', Session::getPluralNumber()));
Dropdown::showFromArray("duedatecritical_unit", $elements, array('value' => $data['duedatecritical_unit']));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td colspan='4' class='center'>";
echo "<input type='submit' name='update' class='submit' value=\"" . _sx('button', 'Save') . "\">";
echo "</td></tr>";
echo "</table></div>";
Html::closeForm();
}
/**
* Print the helpdesk
*
* @param $ID int : ID of the user who want to display the Helpdesk
* @param $from_helpdesk int : is display from the helpdesk.php ?
*
* @return nothing (print the helpdesk)
**/
function printHelpDesk($ID, $from_helpdesk)
{
global $DB, $CFG_GLPI, $LANG;
if (!haveRight("create_ticket", "1")) {
return false;
}
if (haveRight('validate_ticket', 1)) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
$query = "SELECT `email`, `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
$ticketcategories_id = 0;
$urgency = 3;
$type = 0;
if (isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']) && isset($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification'])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]['_users_id_requester_notif']['use_notification']);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["ticketcategories_id"])) {
$ticketcategories_id = stripslashes($_SESSION["helpdeskSaved"]["ticketcategories_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["type"])) {
$type = stripslashes($_SESSION["helpdeskSaved"]["type"]);
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre'>";
echo "<tr><th colspan='2'>" . $LANG['job'][11] . " : ";
if (isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td>";
echo "<td>";
Ticket::dropdownUrgency("urgency", $urgency);
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " : </td>";
echo "<td>";
$_REQUEST['value'] = getLoginUserID();
$_REQUEST['field'] = '_users_id_requester_notif';
$_REQUEST['use_notification'] = $use_email_notification;
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td>";
echo "<td>";
Ticket::dropdownMyDevices(getLoginUserID(), $_SESSION["glpiactive_entity"]);
Ticket::dropdownAllDevices("itemtype", $itemtype, $items_id, 0, $_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][17] . " : </td><td>";
Ticket::dropdownType('type', $type);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][36] . " : </td><td>";
Dropdown::show('TicketCategory', array('value' => $ticketcategories_id, 'condition' => '`is_helpdeskvisible`=1'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " : </td>";
echo "<td><input type='text' maxlength='250' size='50' name='name' value='{$title}'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'><textarea name='content' cols='78' rows='14'>{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") : ";
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . $LANG['central'][7] . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo "</td>";
echo "<td><input type='file' name='filename' value='' size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit'>";
echo "</td></tr>";
echo "</table></div></form>";
}
error_reporting(E_ALL ^ E_NOTICE);
header('Content-type: text/html; charset=utf-8');
include_once __DIR__ . '/local.php';
mb_internal_encoding("UTF-8");
// загружаем параметры---//
$taskPar = TaskParameters::getInstance();
$taskPar->setParameters($_GET, $_POST);
$operation = $taskPar->getParameter('operation');
$requestTree = new RequestTree();
$answ = ['successful' => false, 'message' => 'ERROR:тип запроса не распознан "' . $operation . '"'];
//$phrase = 'я хочу купить холодильник цена' ;
//$phrase ='Хочу
// купить холодильник-стиральную машину..... !- , ??? ' ;
//$phrase = 'я хочу купить стиральную машину цена' ;
//$phrase = 'мне хотелось бы ознакомиться с ценами на компьютеры в челябинске' ;
//$phrase = 'срочно нужен мастер по ремонту телевизоров в городе Сочи' ;
//$phrase = 'нужен мастер-сантехник в москве срочно !!!!' ;
//$phrase = 'Где купить телевизор?' ;
//$phrase = 'почему я хочу купить холодильник по низкой цене в оренбурге' ;
//$phrase = 'помогите стать миллионером' ;
$phrase = 'цейлонский чай';
$reqGo = new RequestGo('requestRoot');
$reqGo->parseDo($phrase);
$answ = $reqGo->getResult();
//----------------------------------///
$requestResult = $answ['result'];
$rType = new RequestType();
$rType->init();
$rType->setResultRequest($requestResult);
$rType->typeRulesClc();
//var_dump($answ) ;
/** function buildTicket - Builds,and returns, the major structure of the ticket to be entered.
*
* @param $i mail ID
* @param $options array of possible options
*
* @return ticket fields array
*/
function buildTicket($i, $options = array())
{
global $CFG_GLPI;
$play_rules = isset($options['play_rules']) && $options['play_rules'];
$head = $this->getHeaders($i);
// Get Header Info Return Array Of Headers
// **Key Are (subject,to,toOth,toNameOth,from,fromName)
$tkt = array();
$tkt['_blacklisted'] = false;
// For RuleTickets
$tkt['_mailgate'] = $options['mailgates_id'];
// Use mail date if it's defined
if ($this->fields['use_mail_date']) {
$tkt['date'] = $head['date'];
}
// Detect if it is a mail reply
$glpi_message_match = "/GLPI-([0-9]+)\\.[0-9]+\\.[0-9]+@\\w*/";
// Check if email not send by GLPI : if yes -> blacklist
if (!isset($head['message_id']) || preg_match($glpi_message_match, $head['message_id'], $match)) {
$tkt['_blacklisted'] = true;
return $tkt;
}
// manage blacklist
$blacklisted_emails = Blacklist::getEmails();
// Add name of the mailcollector as blacklisted
$blacklisted_emails[] = $this->fields['name'];
if (Toolbox::inArrayCaseCompare($head['from'], $blacklisted_emails)) {
$tkt['_blacklisted'] = true;
return $tkt;
}
// max size = 0 : no import attachments
if ($this->fields['filesize_max'] > 0) {
if (is_writable(GLPI_TMP_DIR)) {
$tkt['_filename'] = $this->getAttached($i, GLPI_TMP_DIR . "/", $this->fields['filesize_max']);
$tkt['_tag'] = $this->tags;
} else {
//TRANS: %s is a directory
Toolbox::logInFile('mailgate', sprintf(__('%s is not writable'), GLPI_TMP_DIR . "/"));
}
}
// Who is the user ?
$tkt['_users_id_requester'] = User::getOrImportByEmail($head['from']);
$tkt["_users_id_requester_notif"]['use_notification'] = 1;
// Set alternative email if user not found / used if anonymous mail creation is enable
if (!$tkt['_users_id_requester']) {
$tkt["_users_id_requester_notif"]['alternative_email'] = $head['from'];
}
// Add to and cc as additional observer if user found
if (count($head['ccs'])) {
foreach ($head['ccs'] as $cc) {
if ($cc != $head['from'] && !Toolbox::inArrayCaseCompare($cc, $blacklisted_emails) && ($tmp = User::getOrImportByEmail($cc)) > 0) {
$tkt['_additional_observers'][] = array('users_id' => $tmp, 'use_notification' => 1);
}
}
}
if (count($head['tos'])) {
foreach ($head['tos'] as $to) {
if ($to != $head['from'] && !Toolbox::inArrayCaseCompare($to, $blacklisted_emails) && ($tmp = User::getOrImportByEmail($to)) > 0) {
$tkt['_additional_observers'][] = array('users_id' => $tmp, 'use_notification' => 1);
}
}
}
// Auto_import
$tkt['_auto_import'] = 1;
// For followup : do not check users_id = login user
$tkt['_do_not_check_users_id'] = 1;
$body = $this->getBody($i);
// Do it before using charset variable
$head['subject'] = $this->decodeMimeString($head['subject']);
$tkt['_head'] = $head;
if (!empty($this->charset) && !$this->body_converted) {
$body = Toolbox::encodeInUtf8($body, $this->charset);
$this->body_converted = true;
}
if (!Toolbox::seems_utf8($body)) {
$tkt['content'] = Toolbox::encodeInUtf8($body);
} else {
$tkt['content'] = $body;
}
// See In-Reply-To field
if (isset($head['in_reply_to'])) {
if (preg_match($glpi_message_match, $head['in_reply_to'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
}
// See in References
if (!isset($tkt['tickets_id']) && isset($head['references'])) {
if (preg_match($glpi_message_match, $head['references'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
}
// See in title
if (!isset($tkt['tickets_id']) && preg_match('/\\[.+#(\\d+)\\]/', $head['subject'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
$is_html = false;
//If files are present and content is html
if (isset($this->files) && count($this->files) && $tkt['content'] != strip_tags($tkt['content']) && !isset($tkt['tickets_id'])) {
$is_html = true;
$tkt['content'] = Ticket::convertContentForTicket($tkt['content'], array_merge($this->files, $this->altfiles), $this->tags);
}
$tkt['content'] = $this->cleanMailContent($tkt['content']);
if ($is_html && !isset($tkt['tickets_id'])) {
$tkt['content'] = nl2br($tkt['content']);
}
$tkt['_supplier_email'] = false;
// Found ticket link
if (isset($tkt['tickets_id'])) {
// it's a reply to a previous ticket
$job = new Ticket();
$tu = new Ticket_User();
$st = new Supplier_Ticket();
// Check if ticket exists and users_id exists in GLPI
/// TODO check if users_id have right to add a followup to the ticket
if ($job->getFromDB($tkt['tickets_id']) && $job->fields['status'] != CommonITILObject::CLOSED && ($CFG_GLPI['use_anonymous_followups'] || $tkt['_users_id_requester'] > 0 || $tu->isAlternateEmailForITILObject($tkt['tickets_id'], $head['from']) || ($tkt['_supplier_email'] = $st->isSupplierEmail($tkt['tickets_id'], $head['from'])))) {
if ($tkt['_supplier_email']) {
$tkt['content'] = sprintf(__('From %s'), $head['from']) . "\n\n" . $tkt['content'];
}
$content = explode("\n", $tkt['content']);
$tkt['content'] = "";
$to_keep = array();
// Move requester to author of followup :
$tkt['users_id'] = $tkt['_users_id_requester'];
$begin_strip = -1;
$end_strip = -1;
$begin_match = "/" . NotificationTargetTicket::HEADERTAG . ".*" . NotificationTargetTicket::HEADERTAG . "/";
$end_match = "/" . NotificationTargetTicket::FOOTERTAG . ".*" . NotificationTargetTicket::FOOTERTAG . "/";
foreach ($content as $ID => $val) {
// Get first tag for begin
if ($begin_strip < 0) {
if (preg_match($begin_match, $val)) {
$begin_strip = $ID;
}
}
// Get last tag for end
if ($begin_strip >= 0) {
if (preg_match($end_match, $val)) {
$end_strip = $ID;
continue;
}
}
}
if ($begin_strip >= 0) {
// Clean first and last lines
$content[$begin_strip] = preg_replace($begin_match, '', $content[$begin_strip]);
}
if ($end_strip >= 0) {
// Clean first and last lines
$content[$end_strip] = preg_replace($end_match, '', $content[$end_strip]);
}
if ($begin_strip >= 0) {
$length = count($content);
// Use end strip if set
if ($end_strip >= 0 && $end_strip < $length) {
$length = $end_strip;
}
for ($i = $begin_strip + 1; $i < $length; $i++) {
unset($content[$i]);
}
}
$to_keep = array();
// Aditional clean for thunderbird
foreach ($content as $ID => $val) {
if (!isset($val[0]) || $val[0] != '>') {
$to_keep[$ID] = $ID;
}
}
$tkt['content'] = "";
foreach ($to_keep as $ID) {
$tkt['content'] .= $content[$ID] . "\n";
}
// Do not play rules for followups : WRONG : play rules only for refuse options
//$play_rules = false;
} else {
// => to handle link in Ticket->post_addItem()
$tkt['_linkedto'] = $tkt['tickets_id'];
unset($tkt['tickets_id']);
}
}
// Add message from getAttached
if ($this->addtobody) {
$tkt['content'] .= $this->addtobody;
}
$tkt['name'] = $this->textCleaner($head['subject']);
if (!isset($tkt['tickets_id'])) {
// Which entity ?
//$tkt['entities_id']=$this->fields['entities_id'];
//$tkt['Subject']= $head['subject']; // not use for the moment
// Medium
$tkt['urgency'] = "3";
// No hardware associated
$tkt['itemtype'] = "";
// Mail request type
} else {
// Reopen if needed
$tkt['add_reopen'] = 1;
}
$tkt['requesttypes_id'] = RequestType::getDefault('mail');
if ($play_rules) {
$rule_options['ticket'] = $tkt;
$rule_options['headers'] = $head;
$rule_options['mailcollector'] = $options['mailgates_id'];
$rule_options['_users_id_requester'] = $tkt['_users_id_requester'];
$rulecollection = new RuleMailCollectorCollection();
$output = $rulecollection->processAllRules(array(), array(), $rule_options);
// New ticket : compute all
if (!isset($tkt['tickets_id'])) {
foreach ($output as $key => $value) {
$tkt[$key] = $value;
}
} else {
// Followup only copy refuse data
$tobecopied = array('_refuse_email_no_response', '_refuse_email_with_response');
foreach ($tobecopied as $val) {
if (isset($output[$val])) {
$tkt[$val] = $output[$val];
}
}
}
}
$tkt = Toolbox::addslashes_deep($tkt);
return $tkt;
}
/** form for soluce's approbation
*
* @param $ticket Object : the ticket
**/
function showApprobationForm($ticket)
{
global $DB, $LANG, $CFG_GLPI;
$input = array('tickets_id' => $ticket->getField('id'));
if ($ticket->fields["status"] == 'solved' && $ticket->canApprove()) {
echo "<form name='form' method='post' action='" . $this->getFormURL() . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . $LANG['job'][51] . "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'>" . $LANG['common'][25] . " :<br>(" . $LANG['validation'][16] . ")</td>";
echo "<td class='center middle' colspan='2'>";
echo "<textarea name='content' cols='70' rows='6'></textarea>";
echo "<input type='hidden' name='tickets_id' value='" . $ticket->getField('id') . "'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td class='tab_bg_2 center' colspan='2' width='200'>\n";
echo "<input type='submit' name='add_close' value=\"" . $LANG['jobresolution'][3] . "\"\n class='submit'>";
echo "</td>\n";
echo "<td class='tab_bg_2 center' colspan='2'>\n";
echo "<input type='submit' name='add_reopen' value=\"" . $LANG['jobresolution'][4] . "\"\n class='submit'>";
echo "</td></tr>\n";
echo "</table></form>";
}
return true;
}
$answ = ['pocketN' => $pocketN, 'pocketBegin' => $pocketBegin, 'pocketEnd' => $pocketEnd];
}
break;
case 'requestGo':
// тип запроса
$phrase = $taskPar->getParameter('requestText');
// 1 шаг - разбор
$rootName = $taskPar->getParameter('nodeRoot');
$reqGo = new RequestGo($rootName);
$nodes = $reqGo->getRequestTree();
$reqGo->parseDo($phrase);
$answ = $reqGo->getResult();
//-----------------------------------
$requestResult = $answ['result'];
// 2 шаг - определить тип
$rType = new RequestType();
$rType->init();
$rType->setResultRequest($requestResult);
$rType->typeRulesClc();
$answ['requestTypes'] = $rType->getRequestTypes();
break;
case 'yandex':
// запрос к информ системе yandex
$query = $taskPar->getParameter('query');
$page = $taskPar->getParameter('page');
$yandex = new YandexController();
$yandex->setQuery($query);
$yandex->setPage($page);
$yandex->queryGo();
$answ = $yandex->getResultsForShow();
break;
public function getByType(RequestType $type)
{
return $this->{$type->getName()};
}
public function __construct()
{
$this->requestType = RequestType::post();
}
/**
* Print the config form for default user prefs
*
* @param $data array containing datas
* (CFG_GLPI for global config / glpi_users fields for user prefs)
*
* @return Nothing (display)
**/
function showFormUserPrefs($data = array())
{
global $DB, $CFG_GLPI;
$oncentral = $_SESSION["glpiactiveprofile"]["interface"] == "central";
$userpref = false;
$url = Toolbox::getItemTypeFormURL(__CLASS__);
if (array_key_exists('last_login', $data)) {
$userpref = true;
if ($data["id"] === Session::getLoginUserID()) {
$url = $CFG_GLPI['root_doc'] . "/front/preference.php";
} else {
$url = $CFG_GLPI['root_doc'] . "/front/user.form.php";
}
}
echo "<form name='form' action='{$url}' method='post'>";
echo "<div class='center' id='tabsbody'>";
echo "<input type='hidden' name='id' value='" . $data["id"] . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . __('Personalization') . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . ($userpref ? __('Language') : __('Default language')) . "</td>";
echo "<td>";
if (Session::haveRight("config", "w") || !GLPI_DEMO_MODE) {
Dropdown::showLanguages("language", array('value' => $data["language"]));
} else {
echo " ";
}
echo "<td>" . __('Date format') . "</td>";
echo "<td>";
$date_formats = array(0 => __('YYYY-MM-DD'), 1 => __('DD-MM-YYYY'), 2 => __('MM-DD-YYYY'));
Dropdown::showFromArray('date_format', $date_formats, array('value' => $data["date_format"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Results to display by page') . "</td><td>";
// Limit using global config
Dropdown::showInteger('list_limit', $data['list_limit'] < $CFG_GLPI['list_limit_max'] ? $data['list_limit'] : $CFG_GLPI['list_limit_max'], 5, $CFG_GLPI['list_limit_max'], 5);
echo "</td>";
echo "<td>" . __('Number format') . "</td>";
$values = array(0 => '1 234.56', 1 => '1,234.56', 2 => '1 234,56');
echo "<td>";
Dropdown::showFromArray('number_format', $values, array('value' => $data["number_format"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
if ($oncentral) {
echo "<td>" . __('Default characters limit in dropdowns') . "</td><td>";
Dropdown::showInteger('dropdown_chars_limit', $data["dropdown_chars_limit"], 20, 100);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "<td>" . __('Display order of surnames firstnames') . "</td><td>";
$values = array(User::REALNAME_BEFORE => __('Surname, First name'), User::FIRSTNAME_BEFORE => __('First name, Surname'));
Dropdown::showFromArray('names_format', $values, array('value' => $data["names_format"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
if ($oncentral) {
echo "<td>" . __('Display the complete name in tree dropdowns') . "</td><td>";
Dropdown::showYesNo('use_flat_dropdowntree', $data["use_flat_dropdowntree"]);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
if (!$userpref || $CFG_GLPI['show_count_on_tabs'] != -1) {
echo "<td>" . __('Display counts in tabs') . "</td><td>";
$values = array(0 => __('No'), 1 => __('Yes'));
if (!$userpref) {
$values[-1] = __('Never');
}
Dropdown::showFromArray('show_count_on_tabs', $values, array('value' => $data["show_count_on_tabs"]));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
echo "<tr class='tab_bg_2'>";
if ($oncentral) {
echo "<td>" . __('Show GLPI ID') . "</td><td>";
Dropdown::showYesNo("is_ids_visible", $data["is_ids_visible"]);
echo "</td>";
} else {
echo "<td colspan='2'></td>";
}
echo "<td>" . __('CSV delimiter') . "</td><td>";
$values = array(';' => ';', ',' => ',');
Dropdown::showFromArray('csv_delimiter', $values, array('value' => $data["csv_delimiter"]));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Notifications for my changes') . "</td><td>";
Dropdown::showYesNo("notification_to_myself", $data["notification_to_myself"]);
echo "</td>";
if ($oncentral) {
echo "<td>" . __('Results to display on home page') . "</td><td>";
Dropdown::showInteger('display_count_on_home', $data['display_count_on_home'], 0, 30);
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
if ($oncentral) {
echo "<tr class='tab_bg_1'><th colspan='4'>" . __('Assistance') . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Private followups by default') . "</td><td>";
Dropdown::showYesNo("followup_private", $data["followup_private"]);
echo "</td><td> " . __('Show new tickets on the home page') . "</td><td>";
Dropdown::showYesNo("show_jobs_at_login", $data["show_jobs_at_login"]);
echo " </td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Private tasks by default') . "</td><td>";
Dropdown::showYesNo("task_private", $data["task_private"]);
echo "</td><td> " . __('Request sources by default') . "</td><td>";
RequestType::dropdown(array('value' => $data["default_requesttypes_id"], 'name' => "default_requesttypes_id"));
echo "</td></tr>";
echo "<tr class='tab_bg_2'><td>" . __('Pre-select me as a technician when creating a ticket') . "</td><td>";
if (!$userpref || Session::haveRight('own_ticket', 1)) {
Dropdown::showYesNo("set_default_tech", $data["set_default_tech"]);
} else {
echo Dropdown::getYesNo(0);
}
echo "</td><td>" . __('Automatically refresh the list of tickets (minutes)') . "</td><td>";
Dropdown::showInteger('refresh_ticket_list', $data["refresh_ticket_list"], 1, 30, 1, array(0 => __('Never')));
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Priority colors') . "</td>";
echo "<td colspan='3'>";
echo "<table><tr>";
echo "<td bgcolor='" . $data["priority_1"] . "'>1 ";
echo "<input type='text' name='priority_1' size='7' value='" . $data["priority_1"] . "'></td>";
echo "<td bgcolor='" . $data["priority_2"] . "'>2 ";
echo "<input type='text' name='priority_2' size='7' value='" . $data["priority_2"] . "'></td>";
echo "<td bgcolor='" . $data["priority_3"] . "'>3 ";
echo "<input type='text' name='priority_3' size='7' value='" . $data["priority_3"] . "'></td>";
echo "<td bgcolor='" . $data["priority_4"] . "'>4 ";
echo "<input type='text' name='priority_4' size='7' value='" . $data["priority_4"] . "'></td>";
echo "<td bgcolor='" . $data["priority_5"] . "'>5 ";
echo "<input type='text' name='priority_5' size='7' value='" . $data["priority_5"] . "'></td>";
echo "<td bgcolor='" . $data["priority_6"] . "'>6 ";
echo "<input type='text' name='priority_6' size='7' value='" . $data["priority_6"] . "'></td>";
echo "</tr></table>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>" . "<th colspan='4'>" . _n('Software category', 'Software categories', 2) . "</th></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td>" . __('Unfold the software belonging to a category') . "</td><td>";
Dropdown::showYesNo("is_categorized_soft_expanded", $data["is_categorized_soft_expanded"]);
echo "</td><td>" . __('Unfold the software without category') . "</td><td>";
Dropdown::showYesNo("is_not_categorized_soft_expanded", $data["is_not_categorized_soft_expanded"]);
echo "</td></tr>";
}
// Only for user
if (array_key_exists('personal_token', $data)) {
echo "<tr class='tab_bg_1'><th colspan='4'>" . __('Remote access key') . "</th></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Remote access key');
if (!empty($data["personal_token"])) {
//TRANS: %s is the generation date
echo "<br>" . sprintf(__('generated on %s'), Html::convDateTime($data["personal_token_date"]));
}
echo "</td><td colspan='3'>";
echo "<input type='checkbox' name='_reset_personal_token'> " . __('Regenerate');
echo "</td></tr>";
}
echo "<tr><th colspan='4'>" . __('Due date progression') . "</th></tr>";
echo "<tr class='tab_bg_1'>" . "<td>" . __('OK state color') . "</td>";
echo "<td bgcolor='" . $data['duedateok_color'] . "'>";
echo "<input name='duedateok_color' size='7' value='" . $data['duedateok_color'] . "'\n type='text'>";
echo "</td><td colspan='2'> </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Warning state color') . "</td>";
echo "<td bgcolor='" . $data['duedatewarning_color'] . "'>";
echo "<input name='duedatewarning_color' size='7' value='" . $data['duedatewarning_color'] . "'\n type='text'>";
echo "</td>";
echo "<td>" . __('Warning state threshold') . "</td>";
echo "<td>";
Dropdown::showNumber("duedatewarning_less", array('value' => $data['duedatewarning_less']));
$elements = array('%' => '%', 'hours' => _n('Hour', 'Hours', 2), 'days' => _n('Day', 'Days', 2));
echo " ";
Dropdown::showFromArray("duedatewarning_unit", $elements, array('value' => $data['duedatewarning_unit']));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>" . "<td>" . __('Critical state color') . "</td>";
echo "<td bgcolor='" . $data['duedatecritical_color'] . "'>";
echo "<input name='duedatecritical_color' size='7' value='" . $data['duedatecritical_color'] . "'\n type='text'>";
echo "</td>";
echo "<td>" . __('Critical state threshold') . "</td>";
echo "<td>";
Dropdown::showNumber("duedatecritical_less", array('value' => $data['duedatecritical_less']));
echo " ";
$elements = array('%' => '%', 'hours' => _n('Hour', 'Hours', 2), 'days' => _n('Day', 'Days', 2));
Dropdown::showFromArray("duedatecritical_unit", $elements, array('value' => $data['duedatecritical_unit']));
echo "</td></tr>";
echo "<tr class='tab_bg_2'>";
echo "<td colspan='4' class='center'>";
echo "<input type='submit' name='update' class='submit' value=\"" . _sx('button', 'Save') . "\">";
echo "</td></tr>";
echo "</table></div>";
Html::closeForm();
}
/**
* clone of function Ticket::showFormHelpdesk()
*/
static function getHelpdesk($ID = 0, $ticket_template = false)
{
global $DB, $CFG_GLPI;
// * Added by plugin survey ticket
$ticket = new Ticket();
// * End of adding
if (!Session::haveRight("create_ticket", "1")) {
return false;
}
if (!$ticket_template && (Session::haveRight('validate_incident', 1) || Session::haveRight('validate_request', 1))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
echo "<a href='{$url_validate}' title=\"" . __s('Ticket waiting for your approval') . "\"\n alt=\"" . __s('Ticket waiting for your approval') . "\">" . __('Tickets awaiting approval') . "</a><br><br>";
}
}
$query = "SELECT `realname`, `firstname`, `name`\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
$email = UserEmail::getDefaultForUser($ID);
// Set default values...
$default_values = array('_users_id_requester_notif' => array('use_notification' => $email == "" ? 0 : 1), 'nodelegate' => 1, '_users_id_requester' => 0, 'name' => '', 'content' => '', 'itilcategories_id' => 0, 'locations_id' => 0, 'urgency' => 3, 'itemtype' => '', 'items_id' => 0, 'entities_id' => $_SESSION['glpiactive_entity'], 'plan' => array(), 'global_validation' => 'none', 'due_date' => 'NULL', 'slas_id' => 0, '_add_validation' => 0, 'type' => Entity::getUsedConfig('tickettype', $_SESSION['glpiactive_entity'], '', Ticket::INCIDENT_TYPE), '_right' => "id");
// Get default values from posted values on reload form
if (!$ticket_template) {
if (isset($_POST)) {
$values = $_POST;
}
}
// Restore saved value or override with page parameter
$saved = $ticket->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (!$ticket_template) {
echo "<form method='post' name='helpdeskform' action='" . $CFG_GLPI["root_doc"] . "/front/tracking.injector.php' enctype='multipart/form-data'>";
}
$delegating = User::getDelegateGroupsForUser($values['entities_id']);
if (count($delegating)) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th colspan='2'>" . __('This ticket concerns me') . " ";
$rand = Dropdown::showYesNo("nodelegate", $values['nodelegate']);
$params = array('nodelegate' => '__VALUE__', 'rand' => $rand, 'right' => "delegate", '_users_id_requester' => $values['_users_id_requester'], '_users_id_requester_notif' => $values['_users_id_requester_notif'], 'use_notification' => $values['_users_id_requester_notif']['use_notification'], 'entity_restrict' => $_SESSION["glpiactive_entity"]);
Ajax::UpdateItemOnSelectEvent("dropdown_nodelegate" . $rand, "show_result" . $rand, $CFG_GLPI["root_doc"] . "/ajax/dropdownDelegationUsers.php", $params);
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</th><th>" . __('Check your personnal information');
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td colspan='2' class='center'>";
echo "<div id='show_result{$rand}'>";
$self = new Ticket();
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
} else {
$values['_right'] = "delegate";
}
$self->showActorAddFormOnCreate(CommonITILActor::REQUESTER, $values);
echo "</div>";
if ($CFG_GLPI['use_check_pref'] && $values['nodelegate']) {
echo "</td><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
}
echo "</td></tr>";
echo "</table></div>";
echo "<input type='hidden' name='_users_id_recipient' value='" . Session::getLoginUserID() . "'>";
} else {
// User as requester
$values['_users_id_requester'] = Session::getLoginUserID();
if ($CFG_GLPI['use_check_pref']) {
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Check your personnal information') . "</th></tr>";
echo "<tr class='tab_bg_1'><td class='center'>";
User::showPersonalInformation(Session::getLoginUserID());
echo "</td></tr>";
echo "</table></div>";
}
}
echo "<input type='hidden' name='_from_helpdesk' value='1'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
// Load ticket template if available :
$tt = $ticket->getTicketTemplateToUse($ticket_template, $values['type'], $values['itilcategories_id'], $_SESSION["glpiactive_entity"]);
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
$predefined_fields = array();
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($values[$predeffield]) && isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if ($values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID()) {
$values[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
} else {
// Not defined options set as hidden field
echo "<input type='hidden' name='{$predeffield}' value='{$predefvalue}'>";
}
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
if ($CFG_GLPI['urgency_mask'] == 1 << 3 || $tt->isHiddenField('urgency')) {
// Dont show dropdown if only 1 value enabled or field is hidden
echo "<input type='hidden' name='urgency' value='" . $values['urgency'] . "'>";
}
// Display predefined fields if hidden
if ($tt->isHiddenField('itemtype')) {
echo "<input type='hidden' name='itemtype' value='" . $values['itemtype'] . "'>";
echo "<input type='hidden' name='items_id' value='" . $values['items_id'] . "'>";
}
if ($tt->isHiddenField('locations_id')) {
echo "<input type='hidden' name='locations_id' value='" . $values['locations_id'] . "'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='center'><table class='tab_cadre_fixe'>";
echo "<tr><th>" . __('Describe the incident or request') . "</th><th>";
if (Session::isMultiEntitiesMode()) {
echo "(" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</td>";
echo "<td>";
Ticket::dropdownType('type', array('value' => $values['type'], 'on_change' => 'submit()'));
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</td>";
echo "<td>";
$condition = "`is_helpdeskvisible`='1'";
switch ($values['type']) {
case Ticket::DEMAND_TYPE:
$condition .= " AND `is_request`='1'";
break;
default:
// Ticket::INCIDENT_TYPE :
$condition .= " AND `is_incident`='1'";
}
$opt = array('value' => $values['itilcategories_id'], 'condition' => $condition, 'on_change' => 'submit()');
if ($values['itilcategories_id'] && $tt->isMandatoryField("itilcategories_id")) {
$opt['display_emptychoice'] = false;
}
ITILCategory::dropdown($opt);
echo "</td></tr>";
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
if (!$tt->isHiddenField('urgency')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency')) . "</td>";
echo "<td>";
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
}
if (empty($delegating) && NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Inform me about the actions taken') . "</td>";
echo "<td>";
if ($values["_users_id_requester"] == 0) {
$values['_users_id_requester'] = Session::getLoginUserID();
}
$_POST['value'] = $values['_users_id_requester'];
$_POST['field'] = '_users_id_requester_notif';
$_POST['use_notification'] = $values['_users_id_requester_notif']['use_notification'];
include GLPI_ROOT . "/ajax/uemailUpdate.php";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
if (!$tt->isHiddenField('itemtype')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Hardware type'), $tt->getMandatoryMark('itemtype')) . "</td>";
echo "<td>";
Ticket::dropdownMyDevices($values['_users_id_requester'], $_SESSION["glpiactive_entity"], $values['itemtype'], $values['items_id']);
Ticket::dropdownAllDevices("itemtype", $values['itemtype'], $values['items_id'], 0, $values['_users_id_requester'], $_SESSION["glpiactive_entity"]);
echo "<span id='item_ticket_selection_information'></span>";
echo "</td></tr>";
}
}
if (!$tt->isHiddenField('locations_id')) {
echo "<tr class='tab_bg_1'><td>";
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo "</td><td>";
Location::dropdown(array('value' => $values["locations_id"]));
echo "</td></tr>";
}
if (!$tt->isHiddenField('name') || $tt->isPredefinedField('name')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name')) . "</td>";
echo "<td><input type='text' maxlength='250' size='80' name='name'\n value=\"" . $values['name'] . "\"></td></tr>";
}
if (!$tt->isHiddenField('content') || $tt->isPredefinedField('content')) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content')) . "</td>";
// * Changed by plugin surveyticket
// * Added by plugin surveyticket
$psTicketTemplate = new PluginSurveyticketTicketTemplate();
$psSurvey = new PluginSurveyticketSurvey();
$plugin_surveyticket_surveys_id = 0;
$a_tickettemplates = current($psTicketTemplate->find("`tickettemplates_id`='" . $tt->fields['id'] . "'\n AND `type`='" . $values['type'] . "'\n AND `is_helpdesk`='1'"));
if (isset($a_tickettemplates['plugin_surveyticket_surveys_id'])) {
echo "<td>";
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->getFromDB($a_tickettemplates['plugin_surveyticket_surveys_id']);
if ($psSurvey->fields['is_active'] == 1) {
$plugin_surveyticket_surveys_id = $a_tickettemplates['plugin_surveyticket_surveys_id'];
$psSurvey = new PluginSurveyticketSurvey();
$psSurvey->startSurvey($plugin_surveyticket_surveys_id);
}
} else {
echo "<td><textarea name='content' cols='80' rows='14'>" . $values['content'] . "</textarea>";
}
// * End of change
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'>";
echo "<td>" . sprintf(__('%1$s (%2$s)'), __('File'), Document::getMaxUploadSize());
echo "<img src='" . $CFG_GLPI["root_doc"] . "/pics/aide.png' class='pointer' alt='" . __s('Help') . "' onclick=\"window.open('" . $CFG_GLPI["root_doc"] . "/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
echo " ";
Ticket::showDocumentAddButton(60);
echo "</td>";
echo "<td><div id='uploadfiles'><input type='file' name='filename[]' value='' size='60'></div>";
echo "</td></tr>";
if (!$ticket_template) {
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2' class='center'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
echo "<input type='submit' name='add' value=\"" . __s('Submit message') . "\" class='submit'>";
echo "</td></tr>";
}
echo "</table></div>";
if (!$ticket_template) {
Html::closeForm();
}
}
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
// On get because of tabs
// we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
if (!isset($options['template_preview'])) {
if (isset($_REQUEST)) {
$values = Html::cleanPostForTextArea($_REQUEST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (isset($values['content'])) {
// Clean new lines to be fix encoding
$order = array('\\r', '\\n', "\\");
$replace = array("", "", "");
$values['content'] = str_replace($order, $replace, $values['content']);
}
if (isset($values['name'])) {
$values['name'] = str_replace("\\", "", $values['name']);
}
if (!$ID) {
// Override defaut values from projecttask if needed
if (isset($options['_projecttasks_id'])) {
$pt = new ProjectTask();
if ($pt->getFromDB($options['_projecttasks_id'])) {
$values['name'] = $pt->getField('name');
$values['content'] = $pt->getField('name');
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case self::INCIDENT_TYPE:
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case self::DEMAND_TYPE:
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default:
break;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, READ);
} else {
// Create item
$this->check(-1, CREATE, $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
if ($ID) {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
} else {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
}
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight(self::$rightname, UPDATE);
$canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
$canstatus = $canupdate;
if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
// No update for actors
$values['_noupdate'] = true;
}
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
if ($options['template_preview']) {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
if (isset($options['_projecttasks_id'])) {
echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
}
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow responsive_hidden'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td><td colspan='2'></td></tr>";
// SLTs
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('time_to_own');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to own'), $tt->getMandatoryMark('time_to_own'));
} else {
_e('Time to own');
}
echo $tt->getEndHiddenFieldText('time_to_own');
echo "</th>";
echo "<td width='{$colsize2}%' class='nopadding'>";
$slt = new SLT();
$slt->showSltForTicket($this, SLT::TTO, $tt, $canupdate);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to resolve'), $tt->getMandatoryMark('due_date'));
} else {
_e('Time to resolve');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
$slt->showSltForTicket($this, SLT::TTR, $tt, $canupdate);
echo "</td>";
echo "</tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
TicketValidation::alertValidation($this, 'status');
} else {
echo self::getStatus($this->fields["status"]);
if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
echo " <a class='vsubmit' href='" . $this->getLinkURL() . "&forcetab=TicketFollowup\$1&_openfollowup=1'>" . __('Reopen') . "</a>";
}
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"], 'condition' => 'is_active = 1 AND is_ticketheader = 1'));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
echo Html::hidden('requesttypes_id', array('value' => $this->fields["requesttypes_id"]));
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo $tt->getBeginHiddenFieldValue('urgency');
echo parent::getUrgencyName($this->fields["urgency"]);
echo $tt->getEndHiddenFieldValue('urgency', $this);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
$params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
TicketValidation::dropdownValidator($params);
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights()) && $canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate || !$ID) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('priority');
printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
echo $tt->getEndHiddenFieldText('priority') . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idpriority = 'dropdown_priority' . $idpriority;
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo $tt->getBeginHiddenFieldValue('priority');
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
echo $tt->getEndHiddenFieldValue('priority', $this);
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('items_id');
printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('items_id'));
if ($ID && $canupdate) {
echo " <a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
}
echo $tt->getEndHiddenFieldText('items_id');
echo "</th>";
if (!$ID) {
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
if ($values['_canupdate']) {
Item_Ticket::itemAddForm($this, $values);
}
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
} else {
echo "<td>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = $canupdate || $canupdate_descr;
Item_Ticket::itemAddForm($this, $values);
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
}
echo "</tr>";
echo "</table>";
if ($ID) {
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
echo "<input type='text' style='width:98%' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
if (!$ID || $canupdate_descr) {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
Html::showTooltip(nl2br(Html::Clean($content)));
}
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
$rand_text = mt_rand();
$rows = 6;
$content_id = "content{$rand}";
if ($CFG_GLPI["use_rich_text"]) {
$this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
$rows = 10;
} else {
$this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
}
echo "<div id='content{$rand_text}'>";
echo "<textarea id='{$content_id}' name='content' style='width:100%' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
echo nl2br(Html::Clean($content));
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
if ($view_linked_tickets) {
echo "<th style='width:{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td colspan='3'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "</td><td width='70%'>";
$linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
if (isset($values["_link"])) {
$linkparam['value'] = $values["_link"]['tickets_id_2'];
}
Ticket::dropdown($linkparam);
echo "</td></tr></table>";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>";
echo Html::jsShow("linkedticket{$rand_linked_ticket}");
echo "</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
}
echo "</tr>";
// View files added
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
echo "<th style='width:{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('_documents_id');
$doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
// Do not show if hidden.
if (!$tt->isHiddenField('_documents_id')) {
DocumentType::showAvailableTypesLink();
}
echo $tt->getEndHiddenFieldText('_documents_id');
echo "</th>";
echo "<td colspan='3'>";
// Do not set values
echo $tt->getEndHiddenFieldValue('_documents_id');
if ($tt->isPredefinedField('_documents_id')) {
if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
echo "<span class='b'>" . __('Default documents:') . '</span>';
echo "<br>";
$doc = new Document();
foreach ($values['_documents_id'] as $key => $val) {
if ($doc->getFromDB($val)) {
echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
echo "- " . $doc->getNameID() . "<br>";
}
}
}
}
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
echo "<td class='tab_bg_2 center' colspan='4'>";
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'> ";
}
} else {
if (self::canUpdate()) {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'> ";
}
}
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
}
} else {
if ($this->canDeleteItem()) {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
}
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
echo "</td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
// File upload system
$colspan = 3;
if (!$CFG_GLPI['use_rich_text']) {
$colspan = 4;
}
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
echo $tt->getBeginHiddenFieldValue('_documents_id');
echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
if (!isset($rand)) {
$rand = mt_rand();
}
if ($canupdate_descr) {
echo Html::initImagePasteSystem($content_id, $rand);
}
echo "</td>";
}
echo "</tr>";
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
}
return true;
}
public function __construct()
{
$this->mav = ModelAndView::create()->setModel(Model::create());
$this->defaultRequestType = RequestType::post();
}
/** form for soluce's approbation
*
* @param $ticket Object : the ticket
**/
function showApprobationForm($ticket)
{
global $DB, $CFG_GLPI;
$input = array('tickets_id' => $ticket->getField('id'));
if ($ticket->fields["status"] == CommonITILObject::SOLVED && $ticket->canApprove() && $ticket->isAllowedStatus($ticket->fields['status'], Ticket::CLOSED)) {
echo "<form name='form' method='post' action='" . $this->getFormURL() . "'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . __('Approval of the solution') . "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='2'>" . __('Comments') . "<br>(" . __('Optional when approved') . ")</td>";
echo "<td class='center middle' colspan='2'>";
echo "<textarea name='content' cols='70' rows='6' class='form-control'></textarea>";
echo "<input type='hidden' name='tickets_id' value='" . $ticket->getField('id') . "'>";
echo "<input type='hidden' name='requesttypes_id' value='" . RequestType::getDefault('helpdesk') . "'>";
echo "</td></tr>\n";
echo "<tr class='tab_bg_2'>";
echo "<td class='tab_bg_2 center' colspan='2' width='200'>\n";
echo "<input type='submit' name='add_close' value=\"" . __('Approve the solution') . "\"\n class='submit'>";
echo "</td>\n";
echo "<td class='tab_bg_2 center' colspan='2'>\n";
echo "<input type='submit' name='add_reopen' value=\"" . __('Refuse the solution') . "\"\n class='submit'>";
echo "</td></tr>\n";
echo "</table>";
Html::closeForm();
}
return true;
}
/** function buildTicket - Builds,and returns, the major structure of the ticket to be entered.
*
* @param $i mail ID
* @param $options array options
*
* @return ticket fields array
*/
function buildTicket($i, $options = array())
{
$play_rules = isset($options['play_rules']) && $options['play_rules'];
$head = $this->getHeaders($i);
// Get Header Info Return Array Of Headers
// **Key Are (subject,to,toOth,toNameOth,from,fromName)
$tkt = array();
$tkt['_blacklisted'] = false;
// Detect if it is a mail reply
$glpi_message_match = "/GLPI-([0-9]+)\\.[0-9]+\\.[0-9]+@\\w*/";
// Check if email not send by GLPI : if yes -> blacklist
if (preg_match($glpi_message_match, $head['message_id'], $match)) {
$tkt['_blacklisted'] = true;
return $tkt;
}
// max size = 0 : no import attachments
if ($this->fields['filesize_max'] > 0) {
if (is_writable(GLPI_DOC_DIR . "/_tmp/")) {
$_FILES = $this->getAttached($i, GLPI_DOC_DIR . "/_tmp/", $this->fields['filesize_max']);
} else {
logInFile('mailgate', GLPI_DOC_DIR . "/_tmp/ is not writable");
}
}
// Who is the user ?
$tkt['_users_id_requester'] = User::getOrImportByEmail($head['from']);
$tkt["_users_id_requester_notif"]['use_notification'] = 1;
if (!$tkt['_users_id_requester']) {
$tkt["_users_id_requester_notif"]['alternative_email'] = $head['from'];
}
// Add to and cc as additional observer if user found
if (count($head['ccs'])) {
foreach ($head['ccs'] as $cc) {
if ($cc != $head['from'] && strcasecmp($cc, $this->fields['name']) && ($tmp = User::getOrImportByEmail($cc)) > 0) {
$tkt['_additional_observers'][] = array('users_id' => $tmp, 'use_notification' => 1);
}
}
}
if (count($head['tos'])) {
foreach ($head['tos'] as $to) {
if ($to != $head['from'] && strcasecmp($to, $this->fields['name']) && ($tmp = User::getOrImportByEmail($to, false)) > 0) {
$tkt['_additional_observers'][] = array('users_id' => $tmp, 'use_notification' => 1);
}
}
}
// Auto_import
$tkt['_auto_import'] = 1;
// For followup : do not check users_id = login user
$tkt['_do_not_check_users_id'] = 1;
$body = $this->getBody($i);
// Do it before using charset variable
$head['subject'] = $this->decodeMimeString($head['subject']);
$tkt['_head'] = $head;
if (!empty($this->charset) && !$this->body_converted) {
$body = encodeInUtf8($body, $this->charset);
$this->body_converted = true;
}
if (!seems_utf8($body)) {
$tkt['content'] = encodeInUtf8($body);
} else {
$tkt['content'] = $body;
}
// Add message from getAttached
if ($this->addtobody) {
$tkt['content'] .= $this->addtobody;
}
// See In-Reply-To field
if (isset($head['in_reply_to'])) {
if (preg_match($glpi_message_match, $head['in_reply_to'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
}
// See in References
if (!isset($tkt['tickets_id']) && isset($head['references'])) {
if (preg_match($glpi_message_match, $head['references'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
}
// See in title
if (!isset($tkt['tickets_id']) && preg_match('/\\[GLPI #(\\d+)\\]/', $head['subject'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
// Found ticket link
if (isset($tkt['tickets_id'])) {
// it's a reply to a previous ticket
$job = new Ticket();
// Check if ticket exists and users_id exists in GLPI
/// TODO check if users_id have right to add a followup to the ticket
if ($job->getFromDB($tkt['tickets_id']) && $job->fields['status'] != 'closed' && ($tkt['_users_id_requester'] > 0 || Ticket_User::isAlternateEmailForTicket($tkt['tickets_id'], $head['from']))) {
$content = explode("\n", $tkt['content']);
$tkt['content'] = "";
$first_comment = true;
$to_keep = array();
foreach ($content as $ID => $val) {
if (isset($val[0]) && $val[0] == '>') {
// Delete line at the top of the first comment
if ($first_comment) {
$first_comment = false;
if (isset($to_keep[$ID - 1])) {
unset($to_keep[$ID - 1]);
}
}
} else {
$to_keep[$ID] = $ID;
}
}
foreach ($to_keep as $ID) {
$tkt['content'] .= $content[$ID] . "\n";
}
// Do not play rules for followups : WRONG : play rules only for refuse options
//$play_rules = false;
} else {
// => to handle link in Ticket->post_addItem()
$tkt['_linkedto'] = $tkt['tickets_id'];
unset($tkt['tickets_id']);
}
}
$tkt['name'] = $this->textCleaner($head['subject']);
if (!isset($tkt['tickets_id'])) {
// Which entity ?
//$tkt['entities_id']=$this->fields['entities_id'];
//$tkt['Subject']= $head['subject']; // not use for the moment
// Medium
$tkt['urgency'] = "3";
// No hardware associated
$tkt['itemtype'] = "";
// Mail request type
} else {
// Reopen if needed
$tkt['add_reopen'] = 1;
}
$tkt['requesttypes_id'] = RequestType::getDefault('mail');
$tkt['content'] = clean_cross_side_scripting_deep(html_clean($tkt['content']));
if ($play_rules) {
$rule_options['ticket'] = $tkt;
$rule_options['headers'] = $head;
$rule_options['mailcollector'] = $options['mailgates_id'];
$rule_options['_users_id_requester'] = $tkt['_users_id_requester'];
$rulecollection = new RuleMailCollectorCollection();
$output = $rulecollection->processAllRules(array(), array(), $rule_options);
// New ticket : compute all
if (!isset($tkt['tickets_id'])) {
foreach ($output as $key => $value) {
$tkt[$key] = $value;
}
} else {
// Followup only copy refuse data
$tobecopied = array('_refuse_email_no_response', '_refuse_email_with_response');
foreach ($tobecopied as $val) {
if (isset($output[$val])) {
$tkt[$val] = $output[$val];
}
}
}
}
$tkt = addslashes_deep($tkt);
return $tkt;
}
