function plugin_init_escalation() { global $PLUGIN_HOOKS, $CFG_GLPI; $PLUGIN_HOOKS['change_profile']['escalation'] = array('PluginEscalationProfile', 'changeprofile'); $PLUGIN_HOOKS['csrf_compliant']['escalation'] = true; // After escalation, if user can't see the ticket (dan't see all ticket right), it redirect to ticket list if (isset($_SERVER['HTTP_REFERER']) and strstr($_SERVER['HTTP_REFERER'], "escalation/front/group_group.form.php")) { if (isset($_GET['id'])) { $ticket = new Ticket(); $ticket->getFromDB($_GET['id']); if (!$ticket->canViewItem()) { // Can't see ticket, go in ticket list $ticket->redirectToList(); } } } if (isset($_SESSION["glpiID"])) { $plugin = new Plugin(); if ($plugin->isActivated('escalation')) { Plugin::registerClass('PluginEscalationProfile', array('addtabon' => array('Profile'))); Plugin::registerClass('PluginEscalationTicketCopy', array('addtabon' => array('Ticket'))); Plugin::registerClass('PluginEscalationConfig', array('addtabon' => array('Entity'))); Plugin::registerClass('PluginEscalationGroup_Group', array('addtabon' => array('Ticket', 'Group'))); $PLUGIN_HOOKS['menu_entry']['escalation'] = false; PluginEscalationGroup_Group::convertNewTicket(); // limit group $peConfig = new PluginEscalationConfig(); if ($peConfig->getValue('limitgroup', $_SESSION['glpidefault_entity']) == '1') { if (strpos($_SERVER['PHP_SELF'], "ticket.form.php") && !isset($_GET['id'])) { $group = new Group(); $a_groups = array(); $a_groups[0] = Dropdown::EMPTY_VALUE; foreach ($_SESSION['glpigroups'] as $groups_id) { $group->getFromDB($groups_id); $a_groups[$groups_id] = $group->getName(); } $_SESSION['plugin_escalation_requestergroups'] = $a_groups; register_shutdown_function('plugin_escalation_on_exit'); ob_start(); } } // end limit group } $PLUGIN_HOOKS['pre_item_add']['escalation'] = array('Ticket' => array('PluginEscalationGroup_Group', 'selectGroupOnAdd')); $PLUGIN_HOOKS['item_add']['escalation'] = array('Ticket' => array('PluginEscalationTicketCopy', 'finishAdd')); // $PLUGIN_HOOKS['pre_item_update']['escalation'] = array('Ticket' => array('PluginEscalationGroup_Group', 'notMultiple')); } }
function showForm(Ticket $ticket) { global $CFG_GLPI; echo "<form method='post' name='' id='' action=\"" . $CFG_GLPI['root_doc'] . "/plugins/escalation/front/ticketcopy.form.php\">"; echo "<table width='950' class='tab_cadre_fixe'>"; echo "<tr>"; echo "<th colspan='3'>"; echo "Copie de ticket (Liste des champs à copier)"; echo "</th>"; echo "</tr>"; echo "<tr>"; echo "<td colspan='3' align='center'>"; echo "<a href=\"javascript:showHideDiv('listfields','imgcat0','../../pics/folder.png'," . "'../../pics/folder-open.png');\">"; echo "Voir tous les champs</a>"; echo "</td>"; echo "</tr>"; echo "<tr>"; echo "<td>"; echo "</td>"; echo "<td>"; echo "Lier au ticket"; echo "</td>"; echo "<td>"; Dropdown::showYesNo('link'); echo "</td>"; echo "</tr>"; $this->displayField(__('Title'), "name", $ticket->fields['name'], '', 'checked'); $this->displayField(__('Description'), "content", $ticket->fields['content'], '', 'checked'); echo "</table>"; echo "<div id='listfields' style='display:none;'>"; echo "<table width='950' class='tab_cadre_fixe'>"; $this->displayField(__('Status'), "status", Ticket::getStatus($ticket->fields['status']), $ticket->fields['status']); $this->displayField(__('Type'), "type", Ticket::getTicketTypeName($ticket->fields['type']), $ticket->fields['type']); $this->displayField(__('Urgency'), "urgency", Ticket::getUrgencyName($ticket->fields['urgency']), $ticket->fields['urgency']); $this->displayField(__('Impact'), "impact", Ticket::getImpactName($ticket->fields['impact']), $ticket->fields['impact']); $this->displayField(__('Priority'), "priority", Ticket::getPriorityName($ticket->fields['priority']), $ticket->fields['priority']); $this->displayField(__('Due date'), "due_date", Html::convDateTime($ticket->fields['due_date']), $ticket->fields['due_date']); $this->displayField(__('Category'), "itilcategories_id", Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']), $ticket->fields['itilcategories_id']); if ($ticket->fields['items_id'] > 0) { $this->displayField(__('Associated element') . ' - ' . __('Type'), "itemtype", call_user_func(array($ticket->fields['itemtype'], 'getTypeName')), $ticket->fields['itemtype']); $this->displayField(__('Associated element'), "items_id", Dropdown::getDropdownName(getTableForItemType($ticket->fields['itemtype']), $ticket->fields['items_id']), $ticket->fields['items_id']); } $this->displayField(__('Request source'), "requesttypes_id", Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id']), $ticket->fields['requesttypes_id']); $this->displayField(__('SLA'), "slas_id", Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id']), $ticket->fields['slas_id']); $ticket_User = new Ticket_User(); $a_ticket_users = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='1'"); foreach ($a_ticket_users as $data) { $name = ''; if ($data['users_id'] == 0) { $name = $data['alternative_email']; } else { $name = Dropdown::getDropdownName('glpi_users', $data['users_id']); } $this->displayField(__('Requester'), "_users_id_requester", $name, $data['id']); } $group_Ticket = new Group_Ticket(); $a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='1'"); foreach ($a_group_tickets as $data) { $this->displayField(__('Requester group'), "_groups_id_requester", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']); } // Techs $peConfig = new PluginEscalationConfig(); if ($peConfig->getValue('workflow', $ticket->fields['entities_id']) == '0') { $a_ticket_uers = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='2'"); foreach ($a_ticket_uers as $data) { $name = ''; if ($data['users_id'] == 0) { $name = $data['alternative_email']; } else { $name = Dropdown::getDropdownName('glpi_users', $data['users_id']); } $this->displayField(__('Technician'), "_users_id_assign", $name, $data['id']); } $a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='2'"); foreach ($a_group_tickets as $data) { $this->displayField(__('Group in charge of the ticket'), "_groups_id_assign", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']); } } $ticketFollowup = new TicketFollowup(); $followups = $ticketFollowup->find("`tickets_id`='" . $ticket->getID() . "'"); foreach ($followups as $data) { $this->displayField(__('Follow-up'), "followup-" . $data['id'], $data['content'], $data['id']); } $ticketTask = new TicketTask(); $tasks = $ticketTask->find("`tickets_id`='" . $ticket->getID() . "'"); foreach ($tasks as $data) { $this->displayField(__('Task'), "task-" . $data['id'], $data['content'], $data['id']); } // Documents // $document_Item = new Document_Item(); // $docs = $document_Item->find("`items_id`='".$ticket->getID()."' // AND `itemtype`='Ticket'"); // foreach ($docs as $data) { // $this->displayField($LANG['document'][18], "filename", // Dropdown::getDropdownName("glpi_documents", $data['documents_id']), // $data['documents_id']); // } // // filename[] echo "</table>"; echo "</div>"; echo "<table width='950' class='tab_cadre_fixe'>"; echo "<tr class='tab_bg_3'>"; echo "<td class='center'>"; echo "<input type='submit' name='add' value=\"Créer\" class='submit'>"; echo "<input type='hidden' name='tickets_id' value='" . $ticket->fields['id'] . "'>"; echo "</td>"; echo "</tr>"; Html::closeForm(); echo "</table>"; echo "<br/>"; echo "<br/>"; }
static function notMultiple($item) { if ($_SESSION['glpiactiveprofile']['interface'] == 'central') { $peConfig = new PluginEscalationConfig(); $unique_assigned = $peConfig->getValue("unique_assigned", $item->fields['entities_id']); if ($unique_assigned == '1') { $ticket_User = new Ticket_User(); $group_Ticket = new Group_Ticket(); $group_User = new Group_User(); if (isset($item->input['_itil_assign'])) { if ($item->input['_itil_assign']['_type'] == 'user') { $in_group = 0; $a_groups = $group_Ticket->find("`type`='2'\n AND `tickets_id`='" . $item->fields['id'] . "'"); $groups = Group_User::getUserGroups($item->input['_itil_assign']['users_id']); if (count($a_groups) > 0) { foreach ($a_groups as $data) { foreach ($groups as $dat) { if ($dat['id'] == $data['groups_id']) { $in_group = 1; } } } } //if ($in_group == '0') { // unset($item->input['_itil_assign']['users_id']); //} } else { if ($item->input['_itil_assign']['_type'] == 'group') { $a_groups = $group_Ticket->find("`type`='2'\n AND `tickets_id`='" . $item->getID() . "'"); if (count($a_groups) > 0) { foreach ($a_groups as $data) { $group_Ticket->delete($data); } } $a_users = $ticket_User->find("`type`='2'\n AND `tickets_id`='" . $item->getID() . "'"); foreach ($a_users as $data) { if (countElementsInTable($group_User->getTable(), "`users_id`='" . $data['users_id'] . "'\n AND `groups_id`='" . $item->input['_itil_assign']['groups_id'] . "'") == '0') { $ticket_User->delete($data); } } } } } } } }