function plugin_init_escalation()
{
global $PLUGIN_HOOKS, $CFG_GLPI;
$PLUGIN_HOOKS['change_profile']['escalation'] = array('PluginEscalationProfile', 'changeprofile');
$PLUGIN_HOOKS['csrf_compliant']['escalation'] = true;
// After escalation, if user can't see the ticket (dan't see all ticket right), it redirect to ticket list
if (isset($_SERVER['HTTP_REFERER']) and strstr($_SERVER['HTTP_REFERER'], "escalation/front/group_group.form.php")) {
if (isset($_GET['id'])) {
$ticket = new Ticket();
$ticket->getFromDB($_GET['id']);
if (!$ticket->canViewItem()) {
// Can't see ticket, go in ticket list
$ticket->redirectToList();
}
}
}
if (isset($_SESSION["glpiID"])) {
$plugin = new Plugin();
if ($plugin->isActivated('escalation')) {
Plugin::registerClass('PluginEscalationProfile', array('addtabon' => array('Profile')));
Plugin::registerClass('PluginEscalationTicketCopy', array('addtabon' => array('Ticket')));
Plugin::registerClass('PluginEscalationConfig', array('addtabon' => array('Entity')));
Plugin::registerClass('PluginEscalationGroup_Group', array('addtabon' => array('Ticket', 'Group')));
$PLUGIN_HOOKS['menu_entry']['escalation'] = false;
PluginEscalationGroup_Group::convertNewTicket();
// limit group
$peConfig = new PluginEscalationConfig();
if ($peConfig->getValue('limitgroup', $_SESSION['glpidefault_entity']) == '1') {
if (strpos($_SERVER['PHP_SELF'], "ticket.form.php") && !isset($_GET['id'])) {
$group = new Group();
$a_groups = array();
$a_groups[0] = Dropdown::EMPTY_VALUE;
foreach ($_SESSION['glpigroups'] as $groups_id) {
$group->getFromDB($groups_id);
$a_groups[$groups_id] = $group->getName();
}
$_SESSION['plugin_escalation_requestergroups'] = $a_groups;
register_shutdown_function('plugin_escalation_on_exit');
ob_start();
}
}
// end limit group
}
$PLUGIN_HOOKS['pre_item_add']['escalation'] = array('Ticket' => array('PluginEscalationGroup_Group', 'selectGroupOnAdd'));
$PLUGIN_HOOKS['item_add']['escalation'] = array('Ticket' => array('PluginEscalationTicketCopy', 'finishAdd'));
// $PLUGIN_HOOKS['pre_item_update']['escalation'] = array('Ticket' => array('PluginEscalationGroup_Group', 'notMultiple'));
}
}
function showForm(Ticket $ticket)
{
global $CFG_GLPI;
echo "<form method='post' name='' id='' action=\"" . $CFG_GLPI['root_doc'] . "/plugins/escalation/front/ticketcopy.form.php\">";
echo "<table width='950' class='tab_cadre_fixe'>";
echo "<tr>";
echo "<th colspan='3'>";
echo "Copie de ticket (Liste des champs à copier)";
echo "</th>";
echo "</tr>";
echo "<tr>";
echo "<td colspan='3' align='center'>";
echo "<a href=\"javascript:showHideDiv('listfields','imgcat0','../../pics/folder.png'," . "'../../pics/folder-open.png');\">";
echo "Voir tous les champs</a>";
echo "</td>";
echo "</tr>";
echo "<tr>";
echo "<td>";
echo "</td>";
echo "<td>";
echo "Lier au ticket";
echo "</td>";
echo "<td>";
Dropdown::showYesNo('link');
echo "</td>";
echo "</tr>";
$this->displayField(__('Title'), "name", $ticket->fields['name'], '', 'checked');
$this->displayField(__('Description'), "content", $ticket->fields['content'], '', 'checked');
echo "</table>";
echo "<div id='listfields' style='display:none;'>";
echo "<table width='950' class='tab_cadre_fixe'>";
$this->displayField(__('Status'), "status", Ticket::getStatus($ticket->fields['status']), $ticket->fields['status']);
$this->displayField(__('Type'), "type", Ticket::getTicketTypeName($ticket->fields['type']), $ticket->fields['type']);
$this->displayField(__('Urgency'), "urgency", Ticket::getUrgencyName($ticket->fields['urgency']), $ticket->fields['urgency']);
$this->displayField(__('Impact'), "impact", Ticket::getImpactName($ticket->fields['impact']), $ticket->fields['impact']);
$this->displayField(__('Priority'), "priority", Ticket::getPriorityName($ticket->fields['priority']), $ticket->fields['priority']);
$this->displayField(__('Due date'), "due_date", Html::convDateTime($ticket->fields['due_date']), $ticket->fields['due_date']);
$this->displayField(__('Category'), "itilcategories_id", Dropdown::getDropdownName('glpi_itilcategories', $ticket->fields['itilcategories_id']), $ticket->fields['itilcategories_id']);
if ($ticket->fields['items_id'] > 0) {
$this->displayField(__('Associated element') . ' - ' . __('Type'), "itemtype", call_user_func(array($ticket->fields['itemtype'], 'getTypeName')), $ticket->fields['itemtype']);
$this->displayField(__('Associated element'), "items_id", Dropdown::getDropdownName(getTableForItemType($ticket->fields['itemtype']), $ticket->fields['items_id']), $ticket->fields['items_id']);
}
$this->displayField(__('Request source'), "requesttypes_id", Dropdown::getDropdownName('glpi_requesttypes', $ticket->fields['requesttypes_id']), $ticket->fields['requesttypes_id']);
$this->displayField(__('SLA'), "slas_id", Dropdown::getDropdownName('glpi_slas', $ticket->fields['slas_id']), $ticket->fields['slas_id']);
$ticket_User = new Ticket_User();
$a_ticket_users = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='1'");
foreach ($a_ticket_users as $data) {
$name = '';
if ($data['users_id'] == 0) {
$name = $data['alternative_email'];
} else {
$name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
}
$this->displayField(__('Requester'), "_users_id_requester", $name, $data['id']);
}
$group_Ticket = new Group_Ticket();
$a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='1'");
foreach ($a_group_tickets as $data) {
$this->displayField(__('Requester group'), "_groups_id_requester", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
}
// Techs
$peConfig = new PluginEscalationConfig();
if ($peConfig->getValue('workflow', $ticket->fields['entities_id']) == '0') {
$a_ticket_uers = $ticket_User->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='2'");
foreach ($a_ticket_uers as $data) {
$name = '';
if ($data['users_id'] == 0) {
$name = $data['alternative_email'];
} else {
$name = Dropdown::getDropdownName('glpi_users', $data['users_id']);
}
$this->displayField(__('Technician'), "_users_id_assign", $name, $data['id']);
}
$a_group_tickets = $group_Ticket->find("`tickets_id`='" . $ticket->getID() . "'\n AND `type`='2'");
foreach ($a_group_tickets as $data) {
$this->displayField(__('Group in charge of the ticket'), "_groups_id_assign", Dropdown::getDropdownName('glpi_groups', $data['groups_id']), $data['groups_id']);
}
}
$ticketFollowup = new TicketFollowup();
$followups = $ticketFollowup->find("`tickets_id`='" . $ticket->getID() . "'");
foreach ($followups as $data) {
$this->displayField(__('Follow-up'), "followup-" . $data['id'], $data['content'], $data['id']);
}
$ticketTask = new TicketTask();
$tasks = $ticketTask->find("`tickets_id`='" . $ticket->getID() . "'");
foreach ($tasks as $data) {
$this->displayField(__('Task'), "task-" . $data['id'], $data['content'], $data['id']);
}
// Documents
// $document_Item = new Document_Item();
// $docs = $document_Item->find("`items_id`='".$ticket->getID()."'
// AND `itemtype`='Ticket'");
// foreach ($docs as $data) {
// $this->displayField($LANG['document'][18], "filename",
// Dropdown::getDropdownName("glpi_documents", $data['documents_id']),
// $data['documents_id']);
// }
// // filename[]
echo "</table>";
echo "</div>";
echo "<table width='950' class='tab_cadre_fixe'>";
echo "<tr class='tab_bg_3'>";
echo "<td class='center'>";
echo "<input type='submit' name='add' value=\"Créer\" class='submit'>";
echo "<input type='hidden' name='tickets_id' value='" . $ticket->fields['id'] . "'>";
echo "</td>";
echo "</tr>";
Html::closeForm();
echo "</table>";
echo "<br/>";
echo "<br/>";
}
static function notMultiple($item)
{
if ($_SESSION['glpiactiveprofile']['interface'] == 'central') {
$peConfig = new PluginEscalationConfig();
$unique_assigned = $peConfig->getValue("unique_assigned", $item->fields['entities_id']);
if ($unique_assigned == '1') {
$ticket_User = new Ticket_User();
$group_Ticket = new Group_Ticket();
$group_User = new Group_User();
if (isset($item->input['_itil_assign'])) {
if ($item->input['_itil_assign']['_type'] == 'user') {
$in_group = 0;
$a_groups = $group_Ticket->find("`type`='2'\n AND `tickets_id`='" . $item->fields['id'] . "'");
$groups = Group_User::getUserGroups($item->input['_itil_assign']['users_id']);
if (count($a_groups) > 0) {
foreach ($a_groups as $data) {
foreach ($groups as $dat) {
if ($dat['id'] == $data['groups_id']) {
$in_group = 1;
}
}
}
}
//if ($in_group == '0') {
// unset($item->input['_itil_assign']['users_id']);
//}
} else {
if ($item->input['_itil_assign']['_type'] == 'group') {
$a_groups = $group_Ticket->find("`type`='2'\n AND `tickets_id`='" . $item->getID() . "'");
if (count($a_groups) > 0) {
foreach ($a_groups as $data) {
$group_Ticket->delete($data);
}
}
$a_users = $ticket_User->find("`type`='2'\n AND `tickets_id`='" . $item->getID() . "'");
foreach ($a_users as $data) {
if (countElementsInTable($group_User->getTable(), "`users_id`='" . $data['users_id'] . "'\n AND `groups_id`='" . $item->input['_itil_assign']['groups_id'] . "'") == '0') {
$ticket_User->delete($data);
}
}
}
}
}
}
}
}