/**
* Display a ticket and associated comments
*
* @param mixed $comment
* @return void
*/
public function ticketTask($comment = null)
{
// Get the ticket ID
$id = Request::getInt('id', 0);
if (!$id) {
App::redirect(Route::url('index.php?option=' . $this->_option . '&controller=' . $this->controller . '&task=tickets'), Lang::txt('COM_SUPPORT_ERROR_MISSING_TICKET_ID'), 'error');
return;
}
// Initiate database class and load info
$this->view->row = Ticket::getInstance($id);
if (!$this->view->row->exists()) {
App::abort(404, Lang::txt('COM_SUPPORT_ERROR_TICKET_NOT_FOUND'));
return;
}
// Check authorization
if (User::isGuest()) {
$return = base64_encode(Route::url($this->view->row->link(), false, true));
App::redirect(Route::url('index.php?option=com_users&view=login&return=' . $return, false));
return;
}
// Ensure the user is authorized to view this ticket
if (!$this->view->row->access('read', 'tickets')) {
App::abort(403, Lang::txt('COM_SUPPORT_ERROR_NOT_AUTH'));
return;
}
$this->view->filters = array('limit' => Request::getState($this->_option . '.' . $this->_controller . '.limit', 'limit', Config::get('list_limit'), 'int'), 'start' => Request::getState($this->_option . '.' . $this->_controller . '.limitstart', 'limitstart', 0, 'int'), 'show' => Request::getState($this->_option . '.' . $this->_controller . '.show', 'show', 0, 'int'), 'search' => urldecode(Request::getState($this->_option . '.' . $this->_controller . '.search', 'search', '')));
if ($watch = Request::getWord('watch', '')) {
// Already watching
if ($this->view->row->isWatching(User::get('id'))) {
// Stop watching?
if ($watch == 'stop') {
$this->view->row->stopWatching(User::get('id'));
}
} else {
// Start watching?
if ($watch == 'start') {
$this->view->row->watch(User::get('id'));
if (!$this->view->row->isWatching(User::get('id'), true)) {
$this->setError(Lang::txt('COM_SUPPORT_ERROR_FAILED_TO_WATCH'));
}
}
}
}
$this->view->lists = array();
$sc = new Tables\Category($this->database);
$this->view->lists['categories'] = $sc->find('list');
// Get messages
$sm = new Tables\Message($this->database);
$this->view->lists['messages'] = $sm->getMessages();
// Get severities
$this->view->lists['severities'] = Utilities::getSeverities($this->config->get('severities'));
// Populate the list of assignees based on if the ticket belongs to a group or not
if (trim($this->view->row->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->view->row->get('group')));
} elseif (trim($this->config->get('group'))) {
$this->view->lists['owner'] = $this->_userSelectGroup('ticket[owner]', $this->view->row->get('owner'), 1, '', trim($this->config->get('group')));
} else {
$this->view->lists['owner'] = $this->_userSelect('ticket[owner]', $this->view->row->get('owner'), 1);
}
// Set the pathway
$this->_buildPathway($this->view->row);
// Set the page title
$this->_buildTitle($this->view->row);
$this->view->title = $this->_title;
$this->view->database = $this->database;
if (\Notify::any('support')) {
foreach (\Notify::messages('support') as $error) {
if ($error['type'] == 'error') {
$this->view->setError($error['message']);
}
}
}
if (!$comment) {
$comment = new Comment();
}
$this->view->comment = $comment;
// Output HTML
foreach ($this->getErrors() as $error) {
$this->view->setError($error);
}
$this->view->set('config', $this->config)->setLayout('ticket')->display();
}
/**
* Save cached data
*
* @return void
*/
public function onAfterRender()
{
if (App::isAdmin() || Config::get('debug')) {
return;
}
if (Notify::any()) {
return;
}
if (User::isGuest()) {
// We need to check again here, because auto-login plugins
// have not been fired before the first aid check
App::get('cache')->put($this->getId(), App::get('response')->getContent(), App::get('config')->get('lifetime', 45));
}
}
/**
* Save cached data
*
* @return void
*/
public function onAfterRender()
{
if (App::isAdmin() || Config::get('debug')) {
return;
}
if (Notify::any() || !App::has('cache')) {
return;
}
if (User::isGuest() && $this->params->get('pagecache', false)) {
$path = trim(str_replace(Request::base(), '', Request::current()));
$path = trim($path, '/');
if ($this->isExempt($path) || $this->isExempt(Request::current())) {
return;
}
// We need to check again here, because auto-login plugins
// have not been fired before the first aid check
App::get('cache')->put($this->getId(), App::get('response')->getContent(), App::get('config')->get('lifetime', 45));
}
}
