public function viewcreate_update()
{
$locations = Location::dictionary();
if (count($locations) > 1) {
$locations = array('' => 'Select a Location...') + $locations;
Event::$data->template->content->agentlist = array('' => 'Select a Location First...');
Event::$data->template->content->queuelist = array('' => 'Select a Location First...');
} else {
$locid = key($locations);
$agentlist = callcenter_agent::getagentsbylocation($locid);
$agentoptions = '';
if (count($agentlist) < 1) {
echo '<option value="">No agents found at location...</option>';
} else {
foreach ($agentlist as $key => $agent) {
$agentoptions[$agent['cca_id']] = $agent['cca_loginid'] . ' - ' . $agent['cca_displayname'];
}
}
Event::$data->template->content->agentlist = $agentoptions;
$queuelist = callcenter_queue::getqueuesbylocation($locid);
$queueoptions = '';
if (count($queuelist) < 1) {
echo '<option value="">No queues found at location...</option>';
} else {
foreach ($queuelist as $key => $queue) {
$queueoptions[$queue['ccq_id']] = $queue['ccq_name'];
}
}
Event::$data->template->content->queuelist = $queueoptions;
}
Event::$data->template->content->locations = $locations;
}
public static function dropdown($data, $selected = NULL, $extra = '')
{
// standardize the $data as an array, strings default to the class_type
if (!is_array($data)) {
$data = array('name' => $data);
}
// add in all the defaults if they are not provided
$defaults = array('nullOption' => FALSE, 'multitenancy' => TRUE);
$data = arr::merge($defaults, $data);
$options = Location::dictionary($data['multitenancy']);
if ($data['nullOption']) {
array_unshift($options, $data['nullOption']);
}
$data = array_diff($data, $defaults);
// use kohana helper to generate the markup
return form::dropdown($data, $options, $selected, $extra);
}
public function viewcreate_update()
{
Event::$data->template->content->locations = Location::dictionary();
Event::$data->template->content->mohoptions = callcenter_queue::getMOHOptions();
Event::$data->template->content->tbsoptions = callcenter_queue::getTBSOptions();
}
public function viewcreate_update()
{
Event::$data->template->content->locations = Location::dictionary();
Event::$data->template->content->agent_types = callcenter_agent::getTypes();
Event::$data->template->content->statuses = callcenter_agent::getStatuses();
}
