/**
* Display a line for an object
*
* @since version 0.85 (befor in each object with differents parameters)
*
* @param $id Integer ID of the object
* @param $options array of options
* output_type : Default output type (see Search class / default Search::HTML_OUTPUT)
* row_num : row num used for display
* type_for_massiveaction : itemtype for massive action
* id_for_massaction : default 0 means no massive action
* followups : only for Tickets : show followup columns
*/
static function showShort($id, $options = array())
{
global $CFG_GLPI, $DB;
$p['output_type'] = Search::HTML_OUTPUT;
$p['row_num'] = 0;
$p['type_for_massiveaction'] = 0;
$p['id_for_massiveaction'] = 0;
$p['followups'] = false;
if (count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$rand = mt_rand();
/// TODO to be cleaned. Get datas and clean display links
// Prints a job in short form
// Should be called in a <table>-segment
// Print links or not in case of user view
// Make new job object and fill it from database, if success, print it
$item = new static();
$candelete = static::canDelete();
$canupdate = Session::haveRight(static::$rightname, UPDATE);
$showprivate = Session::haveRight('followup', TicketFollowup::SEEPRIVATE);
$align = "class='center";
$align_desc = "class='left";
if ($p['followups']) {
$align .= " top'";
$align_desc .= " top'";
} else {
$align .= "'";
$align_desc .= "'";
}
if ($item->getFromDB($id)) {
$item_num = 1;
$bgcolor = $_SESSION["glpipriority_" . $item->fields["priority"]];
echo Search::showNewLine($p['output_type'], $p['row_num'] % 2);
$check_col = '';
if (($candelete || $canupdate) && $p['output_type'] == Search::HTML_OUTPUT && $p['id_for_massiveaction']) {
$check_col = Html::getMassiveActionCheckBox($p['type_for_massiveaction'], $p['id_for_massiveaction']);
}
echo Search::showItem($p['output_type'], $check_col, $item_num, $p['row_num'], $align);
// First column
$first_col = sprintf(__('%1$s: %2$s'), __('ID'), $item->fields["id"]);
if ($p['output_type'] == Search::HTML_OUTPUT) {
$first_col .= "<br><img src='" . static::getStatusIconURL($item->fields["status"]) . "'\n alt=\"" . static::getStatus($item->fields["status"]) . "\" title=\"" . static::getStatus($item->fields["status"]) . "\">";
} else {
$first_col = sprintf(__('%1$s - %2$s'), $first_col, static::getStatus($item->fields["status"]));
}
echo Search::showItem($p['output_type'], $first_col, $item_num, $p['row_num'], $align);
// Second column
if ($item->fields['status'] == static::CLOSED) {
$second_col = sprintf(__('Closed on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['closedate']));
} else {
if ($item->fields['status'] == static::SOLVED) {
$second_col = sprintf(__('Solved on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['solvedate']));
} else {
if ($item->fields['begin_waiting_date']) {
$second_col = sprintf(__('Put on hold on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['begin_waiting_date']));
} else {
if ($item->fields['due_date']) {
$second_col = sprintf(__('%1$s: %2$s'), __('Due date'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['due_date']));
} else {
$second_col = sprintf(__('Opened on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['date']));
}
}
}
}
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=130");
// Second BIS column
$second_col = Html::convDateTime($item->fields["date_mod"]);
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=90");
// Second TER column
if (count($_SESSION["glpiactiveentities"]) > 1) {
$second_col = Dropdown::getDropdownName('glpi_entities', $item->fields['entities_id']);
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=100");
}
// Third Column
echo Search::showItem($p['output_type'], "<span class='b'>" . static::getPriorityName($item->fields["priority"]) . "</span>", $item_num, $p['row_num'], "{$align} bgcolor='{$bgcolor}'");
// Fourth Column
$fourth_col = "";
foreach ($item->getUsers(CommonITILActor::REQUESTER) as $d) {
$userdata = getUserName($d["users_id"], 2);
$fourth_col .= sprintf(__('%1$s %2$s'), "<span class='b'>" . $userdata['name'] . "</span>", Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false)));
$fourth_col .= "<br>";
}
foreach ($item->getGroups(CommonITILActor::REQUESTER) as $d) {
$fourth_col .= Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
$fourth_col .= "<br>";
}
echo Search::showItem($p['output_type'], $fourth_col, $item_num, $p['row_num'], $align);
// Fifth column
$fifth_col = "";
foreach ($item->getUsers(CommonITILActor::ASSIGN) as $d) {
$userdata = getUserName($d["users_id"], 2);
$fifth_col .= sprintf(__('%1$s %2$s'), "<span class='b'>" . $userdata['name'] . "</span>", Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false)));
$fifth_col .= "<br>";
}
foreach ($item->getGroups(CommonITILActor::ASSIGN) as $d) {
$fifth_col .= Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
$fifth_col .= "<br>";
}
foreach ($item->getSuppliers(CommonITILActor::ASSIGN) as $d) {
$fifth_col .= Dropdown::getDropdownName("glpi_suppliers", $d["suppliers_id"]);
$fifth_col .= "<br>";
}
echo Search::showItem($p['output_type'], $fifth_col, $item_num, $p['row_num'], $align);
// Sixth Colum
// Ticket : simple link to item
$sixth_col = "";
$is_deleted = false;
$item_ticket = new Item_Ticket();
$data = $item_ticket->find("`tickets_id` = " . $item->fields['id']);
if ($item->getType() == 'Ticket') {
if (!empty($data)) {
foreach ($data as $val) {
if (!empty($val["itemtype"]) && $val["items_id"] > 0) {
if ($object = getItemForItemtype($val["itemtype"])) {
if ($object->getFromDB($val["items_id"])) {
$is_deleted = $object->isDeleted();
$sixth_col .= $object->getTypeName();
$sixth_col .= " - <span class='b'>";
if ($item->canView()) {
$sixth_col .= $object->getLink();
} else {
$sixth_col .= $object->getNameID();
}
$sixth_col .= "</span><br>";
}
}
}
}
} else {
$sixth_col = __('General');
}
echo Search::showItem($p['output_type'], $sixth_col, $item_num, $p['row_num'], $is_deleted ? " class='center deleted' " : $align);
}
// Seventh column
echo Search::showItem($p['output_type'], "<span class='b'>" . Dropdown::getDropdownName('glpi_itilcategories', $item->fields["itilcategories_id"]) . "</span>", $item_num, $p['row_num'], $align);
// Eigth column
$eigth_column = "<span class='b'>" . $item->getName() . "</span> ";
// Add link
if ($item->canViewItem()) {
$eigth_column = "<a id='" . $item->getType() . $item->fields["id"] . "{$rand}' href=\"" . $item->getLinkURL() . "\">{$eigth_column}</a>";
if ($p['followups'] && $p['output_type'] == Search::HTML_OUTPUT) {
$eigth_column .= TicketFollowup::showShortForTicket($item->fields["id"]);
} else {
if (method_exists($item, 'numberOfFollowups')) {
$eigth_column = sprintf(__('%1$s (%2$s)'), $eigth_column, sprintf(__('%1$s - %2$s'), $item->numberOfFollowups($showprivate), $item->numberOfTasks($showprivate)));
} else {
$eigth_column = sprintf(__('%1$s (%2$s)'), $eigth_column, $item->numberOfTasks($showprivate));
}
}
}
if ($p['output_type'] == Search::HTML_OUTPUT) {
$eigth_column = sprintf(__('%1$s %2$s'), $eigth_column, Html::showToolTip(Html::clean(Html::entity_decode_deep($item->fields["content"])), array('display' => false, 'applyto' => $item->getType() . $item->fields["id"] . $rand)));
}
echo Search::showItem($p['output_type'], $eigth_column, $item_num, $p['row_num'], $align_desc . " width='200'");
//tenth column
$tenth_column = '';
$planned_infos = '';
$tasktype = $item->getType() . "Task";
$plan = new $tasktype();
$items = array();
foreach ($DB->request($plan->getTable(), array($item->getForeignKeyField() => $item->fields['id'])) as $plan) {
if (isset($plan['begin']) && $plan['begin']) {
$items[$plan['id']] = $plan['id'];
$planned_infos .= sprintf(__('From %s') . ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''), Html::convDateTime($plan['begin']));
$planned_infos .= sprintf(__('To %s') . ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''), Html::convDateTime($plan['end']));
if ($plan['users_id_tech']) {
$planned_infos .= sprintf(__('By %s') . ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''), getUserName($plan['users_id_tech']));
}
$planned_infos .= "<br>";
}
}
unset($i, $j);
$tenth_column = count($items);
if ($tenth_column) {
$tenth_column = "<span class='pointer'\n id='" . $item->getType() . $item->fields["id"] . "planning{$rand}'>" . $tenth_column . '</span>';
$tenth_column = sprintf(__('%1$s %2$s'), $tenth_column, Html::showToolTip($planned_infos, array('display' => false, 'applyto' => $item->getType() . $item->fields["id"] . "planning" . $rand)));
}
echo Search::showItem($p['output_type'], $tenth_column, $item_num, $p['row_num'], $align_desc . " width='150'");
// Finish Line
echo Search::showEndLine($p['output_type']);
} else {
echo "<tr class='tab_bg_2'>";
echo "<td colspan='6' ><i>" . __('No item in progress.') . "</i></td></tr>";
}
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas['##ticket.description##'] = Html::clean($datas['##ticket.description##']);
$datas['##ticket.description##'] = $item->convertContentForNotification($datas['##ticket.description##'], $item);
$datas['##ticket.content##'] = $datas['##ticket.description##'];
// Specific datas
$datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
$datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
$datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
$datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
$autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
$datas['##ticket.autoclose##'] = __('Never');
$datas['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$datas['##ticket.autoclose##'] = $autoclose_value;
$datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
}
$datas['##ticket.sla##'] = '';
if ($item->getField('slas_id')) {
$datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
}
$datas['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
}
// is ticket deleted
$datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
$datas['##ticket.item.name##'] = '';
$datas['##ticket.item.serial##'] = '';
$datas['##ticket.item.otherserial##'] = '';
$datas['##ticket.item.location##'] = '';
$datas['##ticket.item.contact##'] = '';
$datas['##ticket.item.contactnumber##'] = '';
$datas['##ticket.item.user##'] = '';
$datas['##ticket.item.group##'] = '';
$datas['##ticket.item.model##'] = '';
$item_ticket = new Item_Ticket();
$items = $item_ticket->find("`tickets_id` = '" . $item->getField('id') . "'");
$datas['items'] = array();
if (count($items)) {
foreach ($items as $val) {
if (isset($val['itemtype']) && ($hardware = getItemForItemtype($val['itemtype'])) && isset($val["items_id"]) && $hardware->getFromDB($val["items_id"])) {
$tmp = array();
//Object type
$tmp['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$tmp['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$tmp['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$tmp['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
}
//Object user
if ($hardware->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$tmp['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->getField('groups_id')) {
$tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
}
$datas['items'][] = $tmp;
}
}
}
$datas['##ticket.numberofitems##'] = count($datas['items']);
// Get followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$datas['linkedtickets'] = array();
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$datas['linkedtickets'][] = $tmp;
}
}
}
$datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##ticket.numberofproblems##'] = count($datas['problems']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$changes = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['changes'] = array();
if (count($changes)) {
$change = new Change();
foreach ($changes as $data) {
if ($change->getFromDB($data['changes_id'])) {
$tmp = array();
$tmp['##change.id##'] = $data['changes_id'];
$tmp['##change.date##'] = $change->getField('date');
$tmp['##change.title##'] = $change->getField('name');
$tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $data['changes_id']);
$tmp['##change.content##'] = $change->getField('content');
$datas['changes'][] = $tmp;
}
}
}
$datas['##ticket.numberofchanges##'] = count($datas['changes']);
if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$datas['followups'] = array();
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = Html::convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$datas['followups'][] = $tmp;
}
$datas['##ticket.numberoffollowups##'] = count($datas['followups']);
// Approbation of solution
$restrict .= " LIMIT 1";
$replysolved = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$data = current($replysolved);
$datas['##ticket.solution.approval.description##'] = $data['content'];
$datas['##ticket.solution.approval.date##'] = Html::convDateTime($data['date']);
$datas['##ticket.solution.approval.author##'] = Html::clean(getUserName($data['users_id']));
//Validation infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$datas['##satisfaction.type##'] = '';
$datas['##satisfaction.datebegin##'] = '';
$datas['##satisfaction.dateanswered##'] = '';
$datas['##satisfaction.satisfaction##'] = '';
$datas['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
}
$datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
$datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
$datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$datas['##satisfaction.description##'] = $inquest->fields['comment'];
}
}
return $datas;
}
function post_updateItem($history = 1)
{
global $CFG_GLPI;
$donotif = count($this->updates);
if (isset($this->input['_forcenotif'])) {
$donotif = true;
}
// Manage SLT Level : add actions
foreach (array(SLT::TTR, SLT::TTO) as $sltType) {
list($dateField, $sltField) = SLT::getSltFieldNames($sltType);
if (in_array($sltField, $this->updates) && $this->fields[$sltField] > 0) {
$this->manageSltLevel($this->fields[$sltField]);
}
}
$this->updates[] = "actiontime";
if (count($this->updates)) {
// Update Ticket Tco
if (in_array("actiontime", $this->updates) || in_array("cost_time", $this->updates) || in_array("cost_fixed", $this->updates) || in_array("cost_material", $this->updates)) {
$item_ticket = new Item_Ticket();
$linked_items = $item_ticket->find("`tickets_id` = " . $this->fields['id']);
if (!empty($this->input["items_id"])) {
foreach ($this->input["items_id"] as $itemtype => $items) {
foreach ($items as $items_id) {
if ($itemtype && ($item = getItemForItemtype($itemtype))) {
if ($item->getFromDB($items_id)) {
$newinput = array();
$newinput['id'] = $items_id;
$newinput['ticket_tco'] = self::computeTco($item);
$item->update($newinput);
}
}
}
}
}
}
if (!empty($this->input['items_id'])) {
$item_ticket = new Item_Ticket();
foreach ($this->input['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$item_ticket->add(array('items_id' => $items_id, 'itemtype' => $itemtype, 'tickets_id' => $this->fields['id'], '_disablenotif' => true));
}
}
}
// Setting a solution type means the ticket is solved
if ((in_array("solutiontypes_id", $this->updates) || in_array("solution", $this->updates)) && (isset($this->input["status"]) && (in_array($this->input["status"], $this->getSolvedStatusArray()) || in_array($this->input["status"], $this->getClosedStatusArray())))) {
// auto close case
Ticket_Ticket::manageLinkedTicketsOnSolved($this->fields['id']);
}
// Clean content to mail
//$this->fields["content"] = stripslashes($this->fields["content"]);
$donotif = true;
}
if (isset($this->input['_disablenotif'])) {
$donotif = false;
}
if ($donotif && $CFG_GLPI["use_mailing"]) {
$mailtype = "update";
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getSolvedStatusArray())) {
$mailtype = "solved";
}
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray())) {
$mailtype = "closed";
}
// to know if a solution is approved or not
if (isset($this->input['solvedate']) && $this->input['solvedate'] == 'NULL' && isset($this->oldvalues['solvedate']) && $this->oldvalues['solvedate'] && (isset($this->input['status']) && $this->input['status'] != $this->oldvalues['status'] && $this->oldvalues['status'] == self::SOLVED)) {
$mailtype = "rejectsolution";
}
// Read again ticket to be sure that all data are up to date
$this->getFromDB($this->fields['id']);
NotificationEvent::raiseEvent($mailtype, $this);
}
// inquest created immediatly if delay = O
$inquest = new TicketSatisfaction();
$rate = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_rate');
$delay = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_delay');
$duration = Entity::getUsedConfig('inquest_duration', $this->fields['entities_id'], 'inquest_duration');
$type = Entity::getUsedConfig('inquest_config', $this->fields['entities_id']);
$max_closedate = $this->fields['closedate'];
if (in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray()) && $delay == 0 && $rate > 0 && mt_rand(1, 100) <= $rate) {
$inquest->add(array('tickets_id' => $this->fields['id'], 'date_begin' => $_SESSION["glpi_currenttime"], 'entities_id' => $this->fields['entities_id'], 'type' => $type, 'max_closedate' => $max_closedate));
}
}
function post_updateItem($history = 1)
{
global $CFG_GLPI;
$donotif = count($this->updates);
if (isset($this->input['_forcenotif'])) {
$donotif = true;
}
if (!empty($this->input['itemtype']) && !empty($this->input['items_id'])) {
$item_ticket = new Item_Ticket();
$item_ticket->add(array('items_id' => $this->input['items_id'], 'itemtype' => $this->input['itemtype'], 'tickets_id' => $this->fields['id']));
}
// Manage SLA Level : add actions
if (in_array("slas_id", $this->updates) && $this->fields["slas_id"] > 0) {
// Add First Level
$calendars_id = Entity::getUsedConfig('calendars_id', $this->fields['entities_id']);
$sla = new SLA();
if ($sla->getFromDB($this->fields["slas_id"])) {
$sla->setTicketCalendar($calendars_id);
// Add first level in working table
if ($this->fields["slalevels_id"] > 0) {
$sla->addLevelToDo($this);
}
}
SlaLevel_Ticket::replayForTicket($this->getID());
}
$this->updates[] = "actiontime";
if (count($this->updates)) {
// Update Ticket Tco
if (in_array("actiontime", $this->updates) || in_array("cost_time", $this->updates) || in_array("cost_fixed", $this->updates) || in_array("cost_material", $this->updates)) {
$item_ticket = new Item_Ticket();
$linked_items = $item_ticket->find("`tickets_id` = " . $this->fields['id']);
if (!empty($linked_items)) {
foreach ($linked_items as $data) {
if ($data["itemtype"] && ($item = getItemForItemtype($data["itemtype"]))) {
if ($item->getFromDB($data["items_id"])) {
$newinput = array();
$newinput['id'] = $data["items_id"];
$newinput['ticket_tco'] = self::computeTco($item);
$item->update($newinput);
}
}
}
}
}
// Setting a solution type means the ticket is solved
if ((in_array("solutiontypes_id", $this->updates) || in_array("solution", $this->updates)) && (in_array($this->input["status"], $this->getSolvedStatusArray()) || in_array($this->input["status"], $this->getClosedStatusArray()))) {
// auto close case
Ticket_Ticket::manageLinkedTicketsOnSolved($this->fields['id']);
}
// Clean content to mail
//$this->fields["content"] = stripslashes($this->fields["content"]);
$donotif = true;
}
if (isset($this->input['_disablenotif'])) {
$donotif = false;
}
if ($donotif && $CFG_GLPI["use_mailing"]) {
$mailtype = "update";
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getSolvedStatusArray())) {
$mailtype = "solved";
}
if (isset($this->input["status"]) && $this->input["status"] && in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray())) {
$mailtype = "closed";
}
// Read again ticket to be sure that all data are up to date
$this->getFromDB($this->fields['id']);
NotificationEvent::raiseEvent($mailtype, $this);
}
// inquest created immediatly if delay = O
$inquest = new TicketSatisfaction();
$rate = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_rate');
$delay = Entity::getUsedConfig('inquest_config', $this->fields['entities_id'], 'inquest_delay');
$type = Entity::getUsedConfig('inquest_config', $this->fields['entities_id']);
$max_closedate = $this->fields['closedate'];
if (in_array("status", $this->updates) && in_array($this->input["status"], $this->getClosedStatusArray()) && $delay == 0 && $rate > 0 && mt_rand(1, 100) <= $rate) {
$inquest->add(array('tickets_id' => $this->fields['id'], 'date_begin' => $_SESSION["glpi_currenttime"], 'entities_id' => $this->fields['entities_id'], 'type' => $type, 'max_closedate' => $max_closedate));
}
}
