function run($max_time) {
        global $cfg;

        $i18n = new Internationalization($cfg->get('system_language', 'en_US'));
        $sequences = $i18n->getTemplate('sequence.yaml')->getData();
        foreach ($sequences as $s) {
            Sequence::create($s)->save();
        }
        db_query('UPDATE '.SEQUENCE_TABLE.' SET `next`= '
            .'(SELECT MAX(ticket_id)+1 FROM '.TICKET_TABLE.') '
            .'WHERE `id`=1');

        require_once(INCLUDE_DIR . 'class.list.php');

        $lists = $i18n->getTemplate('list.yaml')->getData();
        foreach ($lists as $l) {
            DynamicList::create($l);
        }

        $statuses = $i18n->getTemplate('ticket_status.yaml')->getData();
        foreach ($statuses as $s) {
            TicketStatus::__create($s);
        }

        // Initialize MYSQL search backend
        MysqlSearchBackend::__init();
    }
Esempio n. 2
0
 function getTipsJson($namespace, $lang = false)
 {
     global $ost, $thisstaff;
     if (!$lang) {
         $lang = $thisstaff ? $thisstaff->getLanguage() : Internationalization::getDefaultLanguage();
     }
     $i18n = new Internationalization($lang);
     $tips = $i18n->getTemplate("help/tips/{$namespace}.yaml");
     if (!$tips || !($data = $tips->getData())) {
         Http::response(404, 'Help content not available');
     }
     // Translate links to the root path of this installation
     foreach ($data as $tip => &$info) {
         if ($ost) {
             $info = $ost->replaceTemplateVariables($info, array('config' => $ost->getConfig()));
         }
         if (isset($info['links'])) {
             foreach ($info['links'] as &$l) {
                 if ($l['href'][0] == '/') {
                     $l['href'] = ROOT_PATH . substr($l['href'], 1);
                 }
             }
         }
     }
     return $this->json_encode($data);
 }
    function run($max_time) {
        foreach (array(
                'registration-staff', 'pwreset-staff', 'banner-staff',
                'registration-client', 'pwreset-client', 'banner-client',
                'registration-confirm', 'registration-thanks',
                'access-link') as $type) {
            $i18n = new Internationalization();
            $tpl = $i18n->getTemplate("templates/page/{$type}.yaml");
            if (!($page = $tpl->getData()))
                // No such template on disk
                continue;

            if ($id = db_result(db_query('select id from '.PAGE_TABLE
                    .' where `type`='.db_input($type))))
                // Already have a template for the content type
                continue;

            $sql = 'INSERT INTO '.PAGE_TABLE.' SET type='.db_input($type)
                .', name='.db_input($page['name'])
                .', body='.db_input($page['body'])
                .', lang='.db_input($tpl->getLang())
                .', notes='.db_input($page['notes'])
                .', created=NOW(), updated=NOW(), isactive=1';
            db_query($sql);
        }
        // Set the content_id for all the new items
        db_query('UPDATE '.PAGE_TABLE
            .' SET `content_id` = `id` WHERE `content_id` = 0');
    }
 function run($max_time)
 {
     $i18n = new Internationalization('en_US');
     $forms = $i18n->getTemplate('form.yaml')->getData();
     foreach ($forms as $f) {
         DynamicForm::create($f);
     }
 }
Esempio n. 5
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 function getLanguageFile($lang, $key)
 {
     global $cfg;
     $i18n = new Internationalization($lang);
     switch ($key) {
         case 'js':
             $data = $i18n->getTemplate('js/redactor.js')->getRawData();
             $data .= $i18n->getTemplate('js/jquery.ui.datepicker.js')->getRawData();
             // Strings from various javascript files
             $data .= $i18n->getTemplate('js/osticket-strings.js')->getRawData();
             header('Content-Type: text/javascript; charset=UTF-8');
             break;
         default:
             Http::response(404, 'No such i18n data');
     }
     Http::cacheable(md5($data), $cfg->lastModified());
     echo $data;
 }
Esempio n. 6
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 function createUpgradedTicket()
 {
     global $cfg;
     $i18n = new Internationalization();
     $vars = $i18n->getTemplate('templates/ticket/upgraded.yaml')->getData();
     $vars['deptId'] = $cfg->getDefaultDeptId();
     //Create a ticket to make the system warm and happy.
     $errors = array();
     Ticket::create($vars, $errors, 'api', false, false);
 }
 function run($runtime)
 {
     $errors = array();
     $i18n = new Internationalization('en_US');
     $tpls = $i18n->getTemplate('email_template_group.yaml')->getData();
     foreach ($tpls as $t) {
         // If the email template group specifies an id attribute, remove
         // it for upgrade because we cannot assume that the id slot is
         // available
         unset($t['id']);
         EmailTemplateGroup::create($t, $errors);
     }
     $files = $i18n->getTemplate('file.yaml')->getData();
     foreach ($files as $f) {
         $id = AttachmentFile::create($f, $errors);
         // Ensure the new files are never deleted (attached to Disk)
         $sql = 'INSERT INTO ' . ATTACHMENT_TABLE . ' SET object_id=0, `type`=\'D\', inline=1' . ', file_id=' . db_input($id);
         db_query($sql);
     }
 }
Esempio n. 8
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 /**
  * Auto-installer. Necessary for 1.8 users between the RC1 release and
  * the stable release who don't have the form in their database because
  * it wan't in the yaml file for installation or upgrade.
  */
 function __loadDefaultForm()
 {
     require_once INCLUDE_DIR . 'class.i18n.php';
     $i18n = new Internationalization();
     $tpl = $i18n->getTemplate('form.yaml');
     foreach ($tpl->getData() as $f) {
         if ($f['type'] == 'C') {
             $form = DynamicForm::create($f);
             $form->save();
             break;
         }
     }
 }
Esempio n. 9
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 /**
  * Load the template from the initial_data directory. The format of the
  * file should be free flow text. The first line is the subject and the
  * rest of the file is the body.
  */
 function fromInitialData($name, $group = null)
 {
     $templ = new EmailTemplate(0, $group);
     $lang = $group ? $group->getLanguage() : 'en_US';
     $i18n = new Internationalization($lang);
     if (!($tpl = $i18n->getTemplate("templates/email/{$name}.yaml")) || !($info = $tpl->getData())) {
         return false;
     }
     if (isset($info['subject']) && isset($info['body'])) {
         $templ->ht = $info;
         return $templ;
     }
     raise_error("{$lang}/templates/{$name}.yaml: " . _S('Email templates must define both "subject" and "body" parts of the template'), 'InitialDataError');
     return false;
 }
Esempio n. 10
0
 static function __load()
 {
     require_once INCLUDE_DIR . 'class.i18n.php';
     $i18n = new Internationalization();
     $tpl = $i18n->getTemplate('list.yaml');
     foreach ($tpl->getData() as $f) {
         if ($f['type'] == 'ticket-status') {
             $list = DynamicList::create($f);
             $list->save();
             break;
         }
     }
     if (!$list || !($o = DynamicForm::objects()->filter(array('type' => 'L' . $list->getId())))) {
         return false;
     }
     // Create default statuses
     if ($statuses = $i18n->getTemplate('ticket_status.yaml')->getData()) {
         foreach ($statuses as $status) {
             TicketStatus::__create($status);
         }
     }
     return $o[0];
 }
Esempio n. 11
0
    function install($vars) {

        $this->errors=$f=array();

        $f['name']          = array('type'=>'string',   'required'=>1, 'error'=>__('Name required'));
        $f['email']         = array('type'=>'email',    'required'=>1, 'error'=>__('Valid email required'));
        $f['fname']         = array('type'=>'string',   'required'=>1, 'error'=>__('First name required'));
        $f['lname']         = array('type'=>'string',   'required'=>1, 'error'=>__('Last name required'));
        $f['admin_email']   = array('type'=>'email',    'required'=>1, 'error'=>__('Valid email required'));
        $f['username']      = array('type'=>'username', 'required'=>1, 'error'=>__('Username required'));
        $f['passwd']        = array('type'=>'password', 'required'=>1, 'error'=>__('Password required'));
        $f['passwd2']       = array('type'=>'password', 'required'=>1, 'error'=>__('Confirm Password'));
        $f['prefix']        = array('type'=>'string',   'required'=>1, 'error'=>__('Table prefix required'));
        $f['dbhost']        = array('type'=>'string',   'required'=>1, 'error'=>__('Host name required'));
        $f['dbname']        = array('type'=>'string',   'required'=>1, 'error'=>__('Database name required'));
        $f['dbuser']        = array('type'=>'string',   'required'=>1, 'error'=>__('Username required'));
        $f['dbpass']        = array('type'=>'string',   'required'=>1, 'error'=>__('Password required'));

        $vars = array_map('trim', $vars);

        if(!Validator::process($f,$vars,$this->errors) && !$this->errors['err'])
            $this->errors['err']=__('Missing or invalid data - correct the errors and try again.');


        //Staff's email can't be same as system emails.
        if($vars['admin_email'] && $vars['email'] && !strcasecmp($vars['admin_email'],$vars['email']))
            $this->errors['admin_email']=__('Conflicts with system email above');
        //Admin's pass confirmation.
        if(!$this->errors && strcasecmp($vars['passwd'],$vars['passwd2']))
            $this->errors['passwd2']=__('Password(s) do not match');
        //Check table prefix underscore required at the end!
        if($vars['prefix'] && substr($vars['prefix'], -1)!='_')
            $this->errors['prefix']=__('Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'');

        //Make sure admin username is not very predictable. XXX: feels dirty but necessary
        if(!$this->errors['username'] && in_array(strtolower($vars['username']),array('admin','admins','username','osticket')))
            $this->errors['username']=__('Bad username');

        // Support port number specified in the hostname with a colon (:)
        list($host, $port) = explode(':', $vars['dbhost']);
        if ($port && is_numeric($port) && ($port < 1 || $port > 65535))
            $this->errors['db'] = __('Invalid database port number');

        //MYSQL: Connect to the DB and check the version & database (create database if it doesn't exist!)
        if(!$this->errors) {
            if(!db_connect($vars['dbhost'],$vars['dbuser'],$vars['dbpass']))
                $this->errors['db']=sprintf(__('Unable to connect to MySQL server: %s'), db_connect_error());
            elseif(explode('.', db_version()) < explode('.', $this->getMySQLVersion()))
                $this->errors['db']=sprintf(__('osTicket requires MySQL %s or later!'),$this->getMySQLVersion());
            elseif(!db_select_database($vars['dbname']) && !db_create_database($vars['dbname'])) {
                $this->errors['dbname']=__("Database doesn't exist");
                $this->errors['db']=__('Unable to create the database.');
            } elseif(!db_select_database($vars['dbname'])) {
                $this->errors['dbname']=__('Unable to select the database');
            } else {
                //Abort if we have another installation (or table) with same prefix.
                $sql = 'SELECT * FROM `'.$vars['prefix'].'config` LIMIT 1';
                if(db_query($sql, false)) {
                    $this->errors['err'] = __('We have a problem - another installation with same table prefix exists!');
                    $this->errors['prefix'] = __('Prefix already in-use');
                } else {
                    //Try changing charset and collation of the DB - no bigie if we fail.
                    db_query('ALTER DATABASE '.$vars['dbname'].' DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci', false);
                }
            }
        }

        //bailout on errors.
        if($this->errors) return false;

        /*************** We're ready to install ************************/
        define('ADMIN_EMAIL',$vars['admin_email']); //Needed to report SQL errors during install.
        define('TABLE_PREFIX',$vars['prefix']); //Table prefix
        Bootstrap::defineTables(TABLE_PREFIX);
        Bootstrap::loadCode();

        $debug = true; // Change it to false to squelch SQL errors.

        //Last minute checks.
        if(!file_exists($this->getConfigFile()) || !($configFile=file_get_contents($this->getConfigFile())))
            $this->errors['err']=__('Unable to read config file. Permission denied! (#2)');
        elseif(!($fp = @fopen($this->getConfigFile(),'r+')))
            $this->errors['err']=__('Unable to open config file for writing. Permission denied! (#3)');

        else {
            $streams = DatabaseMigrater::getUpgradeStreams(INCLUDE_DIR.'upgrader/streams/');
            foreach ($streams as $stream=>$signature) {
                $schemaFile = INC_DIR."streams/$stream/install-mysql.sql";
                if (!file_exists($schemaFile) || !($fp2 = fopen($schemaFile, 'rb')))
                    $this->errors['err'] = sprintf(
                        __('%s: Internal Error - please make sure your download is the latest (#1)'),
                        $stream);
                elseif (
                        // TODO: Make the hash algo configurable in the streams
                        //       configuration ( core : md5 )
                        !($hash = md5(fread($fp2, filesize($schemaFile))))
                        || strcasecmp($signature, $hash))
                    $this->errors['err'] = sprintf(
                        __('%s: Unknown or invalid schema signature (%s .. %s)'),
                        $stream,
                        $signature, $hash);
                elseif (!$this->load_sql_file($schemaFile, $vars['prefix'], true, $debug))
                    $this->errors['err'] = sprintf(
                        __('%s: Error parsing SQL schema! Get help from developers (#4)'),
                        $stream);
            }
        }

        if(!$this->errors) {

            // TODO: Use language selected from install worksheet
            $i18n = new Internationalization($vars['lang_id']);
            $i18n->loadDefaultData();

            Signal::send('system.install', $this);

            $sql='SELECT `id` FROM '.TABLE_PREFIX.'sla ORDER BY `id` LIMIT 1';
            $sla_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `dept_id` FROM '.TABLE_PREFIX.'department ORDER BY `dept_id` LIMIT 1';
            $dept_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `tpl_id` FROM '.TABLE_PREFIX.'email_template_group ORDER BY `tpl_id` LIMIT 1';
            $template_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `group_id` FROM '.TABLE_PREFIX.'groups ORDER BY `group_id` LIMIT 1';
            $group_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `value` FROM '.TABLE_PREFIX.'config WHERE namespace=\'core\' and `key`=\'default_timezone_id\' LIMIT 1';
            $default_timezone = db_result(db_query($sql, false));

            //Create admin user.
            $sql='INSERT INTO '.TABLE_PREFIX.'staff SET created=NOW() '
                .", isactive=1, isadmin=1, group_id='$group_id_1', dept_id='$dept_id_1'"
                .", timezone_id='$default_timezone', max_page_size=25"
                .', email='.db_input($vars['admin_email'])
                .', firstname='.db_input($vars['fname'])
                .', lastname='.db_input($vars['lname'])
                .', username='******'username'])
                .', passwd='.db_input(Passwd::hash($vars['passwd']));
            if(!db_query($sql, false) || !($uid=db_insert_id()))
                $this->errors['err']=__('Unable to create admin user (#6)');
        }

        if(!$this->errors) {
            //Create default emails!
            $email = $vars['email'];
            list(,$domain)=explode('@',$vars['email']);
            $sql='INSERT INTO '.TABLE_PREFIX.'email (`name`,`email`,`created`,`updated`) VALUES '
                    ." ('Support','$email',NOW(),NOW())"
                    .",('osTicket Alerts','alerts@$domain',NOW(),NOW())"
                    .",('','noreply@$domain',NOW(),NOW())";
            $support_email_id = db_query($sql, false) ? db_insert_id() : 0;


            $sql='SELECT `email_id` FROM '.TABLE_PREFIX."email WHERE `email`='alerts@$domain' LIMIT 1";
            $alert_email_id = db_result(db_query($sql, false));

            //Create config settings---default settings!
            $defaults = array(
                'default_email_id'=>$support_email_id,
                'alert_email_id'=>$alert_email_id,
                'default_dept_id'=>$dept_id_1, 'default_sla_id'=>$sla_id_1,
                'default_template_id'=>$template_id_1,
                'admin_email'=>$vars['admin_email'],
                'schema_signature'=>$streams['core'],
                'helpdesk_url'=>URL,
                'helpdesk_title'=>$vars['name']);
            $config = new Config('core');
            if (!$config->updateAll($defaults))
                $this->errors['err']=__('Unable to create config settings').' (#7)';

            // Set company name
            require_once(INCLUDE_DIR.'class.company.php');
            $company = new Company();
            $company->getForm()->setAnswer('name', $vars['name']);
            $company->getForm()->save();

			foreach ($streams as $stream=>$signature) {
				if ($stream != 'core') {
                    $config = new Config($stream);
                    if (!$config->update('schema_signature', $signature))
                        $this->errors['err']=__('Unable to create config settings').' (#8)';
				}
			}
        }

        if($this->errors) return false; //Abort on internal errors.


        //Rewrite the config file - MUST be done last to allow for installer recovery.
        $configFile= str_replace("define('OSTINSTALLED',FALSE);","define('OSTINSTALLED',TRUE);",$configFile);
        $configFile= str_replace('%ADMIN-EMAIL',$vars['admin_email'],$configFile);
        $configFile= str_replace('%CONFIG-DBHOST',$vars['dbhost'],$configFile);
        $configFile= str_replace('%CONFIG-DBNAME',$vars['dbname'],$configFile);
        $configFile= str_replace('%CONFIG-DBUSER',$vars['dbuser'],$configFile);
        $configFile= str_replace('%CONFIG-DBPASS',$vars['dbpass'],$configFile);
        $configFile= str_replace('%CONFIG-PREFIX',$vars['prefix'],$configFile);
        $configFile= str_replace('%CONFIG-SIRI',Misc::randCode(32),$configFile);
        if(!$fp || !ftruncate($fp,0) || !fwrite($fp,$configFile)) {
            $this->errors['err']=__('Unable to write to config file. Permission denied! (#5)');
            return false;
        }
        @fclose($fp);

        /************* Make the system happy ***********************/

        $sql='UPDATE '.TABLE_PREFIX."email SET dept_id=$dept_id_1";
        db_query($sql, false);

        global $cfg;
        $cfg = new OsticketConfig();

        //Create a ticket to make the system warm and happy.
        $errors = array();
        $ticket_vars = $i18n->getTemplate('templates/ticket/installed.yaml')
            ->getData();
        $ticket = Ticket::create($ticket_vars, $errors, 'api', false, false);

        if ($ticket
                && ($org = Organization::objects()->order_by('id')->one())) {

            $user=User::lookup($ticket->getOwnerId());
            $user->setOrganization($org);
        }

        //TODO: create another personalized ticket and assign to admin??

        //Log a message.
        $msg=__("Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!");
        $sql='INSERT INTO '.TABLE_PREFIX.'syslog SET created=NOW(), updated=NOW(), log_type="Debug" '
            .', title="osTicket installed!"'
            .', log='.db_input($msg)
            .', ip_address='.db_input($_SERVER['REMOTE_ADDR']);
        db_query($sql, false);

        return true;
    }
Esempio n. 12
0
 static function __loadDefaultForm()
 {
     require_once INCLUDE_DIR . 'class.i18n.php';
     $i18n = new Internationalization();
     $tpl = $i18n->getTemplate('form.yaml');
     foreach ($tpl->getData() as $f) {
         if ($f['type'] == 'O') {
             $form = DynamicForm::create($f);
             $form->save();
             break;
         }
     }
     if (!$form || !($o = static::objects())) {
         return false;
     }
     // Create sample organization.
     if ($orgs = $i18n->getTemplate('organization.yaml')->getData()) {
         foreach ($orgs as $org) {
             Organization::__create($org);
         }
     }
     return $o[0];
 }