/**
* Creates a new support ticket for the GetHelp widget.
*/
public function actionSendSupportRequest()
{
$this->requirePostRequest();
$this->requireAjaxRequest();
craft()->config->maxPowerCaptain();
$getHelpModel = new GetHelpModel();
$getHelpModel->fromEmail = craft()->request->getPost('fromEmail');
$getHelpModel->message = craft()->request->getPost('message');
$getHelpModel->attachDebugFiles = (bool) craft()->request->getPost('attachDebugFiles');
if ($getHelpModel->validate()) {
$user = craft()->userSession->getUser();
$requestParamDefaults = array('sFirstName' => $user->getFriendlyName(), 'sLastName' => $user->lastName ? $user->lastName : 'Doe', 'sEmail' => $getHelpModel->fromEmail, 'tNote' => $getHelpModel->message);
$requestParams = $requestParamDefaults;
$hsParams = array('helpSpotApiURL' => 'https://support.pixelandtonic.com/api/index.php');
try {
if ($getHelpModel->attachDebugFiles) {
$tempZipFile = craft()->path->getTempPath() . StringHelper::UUID() . '.zip';
IOHelper::createFile($tempZipFile);
if (IOHelper::folderExists(craft()->path->getLogPath())) {
// Grab the latest log file.
Zip::add($tempZipFile, craft()->path->getLogPath() . 'craft.log', craft()->path->getStoragePath());
// Grab the most recent rolled-over log file, if one exists.
if (IOHelper::fileExists(craft()->path->getLogPath() . 'craft.log.1')) {
Zip::add($tempZipFile, craft()->path->getLogPath() . 'craft.log.1', craft()->path->getStoragePath());
}
// Grab the phperrors log file, if it exists.
if (IOHelper::fileExists(craft()->path->getLogPath() . 'phperrors.log')) {
Zip::add($tempZipFile, craft()->path->getLogPath() . 'phperrors.log', craft()->path->getStoragePath());
}
}
if (IOHelper::folderExists(craft()->path->getDbBackupPath())) {
// Make a fresh database backup of the current schema/data.
craft()->db->backup();
$contents = IOHelper::getFolderContents(craft()->path->getDbBackupPath());
rsort($contents);
// Only grab the most recent 3 sorted by timestamp.
for ($counter = 0; $counter <= 2; $counter++) {
if (isset($contents[$counter])) {
Zip::add($tempZipFile, $contents[$counter], craft()->path->getStoragePath());
}
}
}
$requestParams['File1_sFilename'] = 'SupportAttachment.zip';
$requestParams['File1_sFileMimeType'] = 'application/zip';
$requestParams['File1_bFileBody'] = base64_encode(IOHelper::getFileContents($tempZipFile));
// Bump the default timeout because of the attachment.
$hsParams['callTimeout'] = 120;
}
} catch (\Exception $e) {
Craft::log('Tried to attach debug logs to a support request and something went horribly wrong: ' . $e->getMessage(), LogLevel::Warning);
// There was a problem zipping, so reset the params and just send the email without the attachment.
$requestParams = $requestParamDefaults;
}
require_once craft()->path->getLibPath() . 'HelpSpotAPI.php';
$hsapi = new \HelpSpotAPI($hsParams);
$result = $hsapi->requestCreate($requestParams);
if ($result) {
if ($getHelpModel->attachDebugFiles) {
if (IOHelper::fileExists($tempZipFile)) {
IOHelper::deleteFile($tempZipFile);
}
}
$this->returnJson(array('success' => true));
} else {
$hsErrors = array_filter(preg_split("/(\r\n|\n|\r)/", $hsapi->errors));
$this->returnJson(array('errors' => array('Support' => $hsErrors)));
}
} else {
$this->returnJson(array('errors' => $getHelpModel->getErrors()));
}
}
/**
* Creates a new support ticket for the GetHelp widget.
*
* @return null
*/
public function actionSendSupportRequest()
{
$this->requirePostRequest();
craft()->config->maxPowerCaptain();
$success = false;
$errors = array();
$zipFile = null;
$tempFolder = null;
$widgetId = craft()->request->getPost('widgetId');
$namespace = craft()->request->getPost('namespace');
$namespace = $namespace ? $namespace . '.' : '';
$getHelpModel = new GetHelpModel();
$getHelpModel->fromEmail = craft()->request->getPost($namespace . 'fromEmail');
$getHelpModel->message = trim(craft()->request->getPost($namespace . 'message'));
$getHelpModel->attachLogs = (bool) craft()->request->getPost($namespace . 'attachLogs');
$getHelpModel->attachDbBackup = (bool) craft()->request->getPost($namespace . 'attachDbBackup');
$getHelpModel->attachTemplates = (bool) craft()->request->getPost($namespace . 'attachTemplates');
$getHelpModel->attachment = UploadedFile::getInstanceByName($namespace . 'attachAdditionalFile');
if ($getHelpModel->validate()) {
$user = craft()->userSession->getUser();
// Add some extra info about this install
$message = $getHelpModel->message . "\n\n" . "------------------------------\n\n" . 'Craft ' . craft()->getEditionName() . ' ' . craft()->getVersion() . '.' . craft()->getBuild();
$plugins = craft()->plugins->getPlugins();
if ($plugins) {
$pluginNames = array();
foreach ($plugins as $plugin) {
$pluginNames[] = $plugin->getName() . ' ' . $plugin->getVersion() . ' (' . $plugin->getDeveloper() . ')';
}
$message .= "\nPlugins: " . implode(', ', $pluginNames);
}
$requestParamDefaults = array('sFirstName' => $user->getFriendlyName(), 'sLastName' => $user->lastName ? $user->lastName : 'Doe', 'sEmail' => $getHelpModel->fromEmail, 'tNote' => $message);
$requestParams = $requestParamDefaults;
$hsParams = array('helpSpotApiURL' => 'https://support.pixelandtonic.com/api/index.php');
try {
if ($getHelpModel->attachLogs || $getHelpModel->attachDbBackup) {
if (!$zipFile) {
$zipFile = $this->_createZip();
}
if ($getHelpModel->attachLogs && IOHelper::folderExists(craft()->path->getLogPath())) {
// Grab it all.
$logFolderContents = IOHelper::getFolderContents(craft()->path->getLogPath());
foreach ($logFolderContents as $file) {
// Make sure it's a file.
if (IOHelper::fileExists($file)) {
Zip::add($zipFile, $file, craft()->path->getStoragePath());
}
}
}
if ($getHelpModel->attachDbBackup && IOHelper::folderExists(craft()->path->getDbBackupPath())) {
// Make a fresh database backup of the current schema/data. We want all data from all tables
// for debugging.
craft()->db->backup();
$backups = IOHelper::getLastModifiedFiles(craft()->path->getDbBackupPath(), 3);
foreach ($backups as $backup) {
if (IOHelper::getExtension($backup) == 'sql') {
Zip::add($zipFile, $backup, craft()->path->getStoragePath());
}
}
}
}
if ($getHelpModel->attachment) {
// If we don't have a zip file yet, create one now.
if (!$zipFile) {
$zipFile = $this->_createZip();
}
$tempFolder = craft()->path->getTempPath() . StringHelper::UUID() . '/';
if (!IOHelper::folderExists($tempFolder)) {
IOHelper::createFolder($tempFolder);
}
$tempFile = $tempFolder . $getHelpModel->attachment->getName();
$getHelpModel->attachment->saveAs($tempFile);
// Make sure it actually saved.
if (IOHelper::fileExists($tempFile)) {
Zip::add($zipFile, $tempFile, $tempFolder);
}
}
if ($getHelpModel->attachTemplates) {
// If we don't have a zip file yet, create one now.
if (!$zipFile) {
$zipFile = $this->_createZip();
}
if (IOHelper::folderExists(craft()->path->getLogPath())) {
// Grab it all.
$templateFolderContents = IOHelper::getFolderContents(craft()->path->getSiteTemplatesPath());
foreach ($templateFolderContents as $file) {
// Make sure it's a file.
if (IOHelper::fileExists($file)) {
$templateFolderName = IOHelper::getFolderName(craft()->path->getSiteTemplatesPath(), false);
$siteTemplatePath = craft()->path->getSiteTemplatesPath();
$tempPath = substr($siteTemplatePath, 0, strlen($siteTemplatePath) - strlen($templateFolderName) - 1);
Zip::add($zipFile, $file, $tempPath);
}
}
}
}
if ($zipFile) {
$requestParams['File1_sFilename'] = 'SupportAttachment-' . IOHelper::cleanFilename(craft()->getSiteName()) . '.zip';
$requestParams['File1_sFileMimeType'] = 'application/zip';
$requestParams['File1_bFileBody'] = base64_encode(IOHelper::getFileContents($zipFile));
// Bump the default timeout because of the attachment.
$hsParams['callTimeout'] = 120;
}
// Grab the license.key file.
if (IOHelper::fileExists(craft()->path->getLicenseKeyPath())) {
$requestParams['File2_sFilename'] = 'license.key';
$requestParams['File2_sFileMimeType'] = 'text/plain';
$requestParams['File2_bFileBody'] = base64_encode(IOHelper::getFileContents(craft()->path->getLicenseKeyPath()));
}
} catch (\Exception $e) {
Craft::log('Tried to attach debug logs to a support request and something went horribly wrong: ' . $e->getMessage(), LogLevel::Warning);
// There was a problem zipping, so reset the params and just send the email without the attachment.
$requestParams = $requestParamDefaults;
}
require_once craft()->path->getLibPath() . 'HelpSpotAPI.php';
$hsapi = new \HelpSpotAPI($hsParams);
$result = $hsapi->requestCreate($requestParams);
if ($result) {
if ($zipFile) {
if (IOHelper::fileExists($zipFile)) {
IOHelper::deleteFile($zipFile);
}
}
if ($tempFolder) {
IOHelper::clearFolder($tempFolder);
IOHelper::deleteFolder($tempFolder);
}
$success = true;
} else {
$hsErrors = array_filter(preg_split("/(\r\n|\n|\r)/", $hsapi->errors));
$errors = array('Support' => $hsErrors);
}
} else {
$errors = $getHelpModel->getErrors();
}
$this->renderTemplate('_components/widgets/GetHelp/response', array('success' => $success, 'errors' => JsonHelper::encode($errors), 'widgetId' => $widgetId));
}
