function handleRequest(DevblocksHttpRequest $request)
{
$worker = CerberusApplication::getActiveWorker();
if (empty($worker)) {
return;
}
$stack = $request->path;
array_shift($stack);
// print
@($object = strtolower(array_shift($stack)));
// ticket|message|etc
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$settings = DevblocksPlatform::getPluginSettingsService();
$tpl->assign('settings', $settings);
$translate = DevblocksPlatform::getTranslationService();
$tpl->assign('translate', $translate);
$teams = DAO_Group::getAll();
$tpl->assign('teams', $teams);
$buckets = DAO_Bucket::getAll();
$tpl->assign('buckets', $buckets);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
// Security
$active_worker = CerberusApplication::getActiveWorker();
$active_worker_memberships = $active_worker->getMemberships();
// [TODO] Make this pluggable
// Subcontroller
switch ($object) {
case 'ticket':
@($id = array_shift($stack));
@($ticket = is_numeric($id) ? DAO_Ticket::getTicket($id) : DAO_Ticket::getTicketByMask($id));
$convo_timeline = array();
$messages = $ticket->getMessages();
foreach ($messages as $message_id => $message) {
/* @var $message CerberusMessage */
$key = $message->created_date . '_m' . $message_id;
// build a chrono index of messages
$convo_timeline[$key] = array('m', $message_id);
}
@($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1));
if ($mail_inline_comments) {
// if inline comments are enabled
$comments = DAO_TicketComment::getByTicketId($ticket->id);
arsort($comments);
$tpl->assign('comments', $comments);
// build a chrono index of comments
foreach ($comments as $comment_id => $comment) {
/* @var $comment Model_TicketComment */
$key = $comment->created . '_c' . $comment_id;
$convo_timeline[$key] = array('c', $comment_id);
}
}
ksort($convo_timeline);
$tpl->assign('convo_timeline', $convo_timeline);
// Comment parent addresses
$comment_addresses = array();
foreach ($comments as $comment) {
/* @var $comment Model_TicketComment */
$address_id = intval($comment->address_id);
if (!isset($comment_addresses[$address_id])) {
$address = DAO_Address::get($address_id);
$comment_addresses[$address_id] = $address;
}
}
$tpl->assign('comment_addresses', $comment_addresses);
// Message Notes
$notes = DAO_MessageNote::getByTicketId($ticket->id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
// Make sure we're allowed to view this ticket or message
if (!isset($active_worker_memberships[$ticket->team_id])) {
echo "<H1>" . $translate->_('common.access_denied') . "</H1>";
return;
}
$tpl->assign('ticket', $ticket);
$tpl->display('file:' . $this->_TPL_PATH . 'print/ticket.tpl');
break;
case 'message':
@($id = array_shift($stack));
@($message = DAO_Ticket::getMessage($id));
@($ticket = DAO_Ticket::getTicket($message->ticket_id));
// Make sure we're allowed to view this ticket or message
if (!isset($active_worker_memberships[$ticket->team_id])) {
echo "<H1>" . $translate->_('common.access_denied') . "</H1>";
return;
}
// Message Notes
$notes = DAO_MessageNote::getByTicketId($ticket->id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
$tpl->assign('message', $message);
$tpl->assign('ticket', $ticket);
$tpl->display('file:' . $this->_TPL_PATH . 'print/message.tpl');
break;
}
}
function showCommentsAction()
{
@($ticket_id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer'));
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$tpl->assign('ticket_id', $ticket_id);
$ticket = DAO_Ticket::getTicket($ticket_id);
$tpl->assign('ticket', $ticket);
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$active_workers = DAO_Worker::getAllActive();
$tpl->assign('active_workers', $active_workers);
$comments = DAO_TicketComment::getByTicketId($ticket_id);
arsort($comments);
$tpl->assign('comments', $comments);
// Comment parent addresses
$comment_addresses = array();
foreach ($comments as $comment) {
/* @var $comment Model_TicketComment */
$address_id = intval($comment->address_id);
if (!isset($comment_addresses[$address_id])) {
$address = DAO_Address::get($address_id);
$comment_addresses[$address_id] = $address;
}
}
$tpl->assign('comment_addresses', $comment_addresses);
$tpl->register_modifier('makehrefs', array('CerberusUtils', 'smarty_modifier_makehrefs'));
$tpl->display('file:' . $this->_TPL_PATH . 'display/modules/comments/index.tpl');
}
function showTab()
{
$response = DevblocksPlatform::getHttpResponse();
$path = $response->path;
array_shift($path);
// iphone
array_shift($path);
// tickets
array_shift($path);
// current ('display')
$id = array_shift($path);
// ticket id
@($active_worker = CerberusApplication::getActiveWorker());
$tpl = DevblocksPlatform::getTemplateService();
$tpl->assign('path', $this->_TPL_PATH);
$tpl->assign('expand_all', $expand_all);
$ticket = DAO_Ticket::getTicket($id);
$tpl->assign('requesters', $ticket->getRequesters());
// Drafts
$drafts = DAO_MailQueue::getWhere(sprintf("%s = %d AND %s = %s", DAO_MailQueue::TICKET_ID, $id, DAO_MailQueue::TYPE, C4_ORMHelper::qstr(Model_MailQueue::TYPE_TICKET_REPLY)));
if (!empty($drafts)) {
$tpl->assign('drafts', $drafts);
}
// Only unqueued drafts
$pending_drafts = array();
if (!empty($drafts) && is_array($drafts)) {
foreach ($drafts as $draft_id => $draft) {
if (!$draft->is_queued) {
$pending_drafts[$draft_id] = $draft;
}
}
}
if (!empty($pending_drafts)) {
$tpl->assign('pending_drafts', $pending_drafts);
}
// Messages
$messages = $ticket->getMessages();
arsort($messages);
$tpl->assign('latest_message_id', key($messages));
$tpl->assign('messages', $messages);
// Thread comments and messages on the same level
$convo_timeline = array();
// Track senders and their orgs
$message_senders = array();
$message_sender_orgs = array();
// Loop messages
foreach ($messages as $message_id => $message) {
/* @var $message Model_Message */
$key = $message->created_date . '_m' . $message_id;
// build a chrono index of messages
$convo_timeline[$key] = array('m', $message_id);
// If we haven't cached this sender address yet
if (!isset($message_senders[$message->address_id])) {
if (null != ($sender_addy = DAO_Address::get($message->address_id))) {
$message_senders[$sender_addy->id] = $sender_addy;
// If we haven't cached this sender org yet
if (!isset($message_sender_orgs[$sender_addy->contact_org_id])) {
if (null != ($sender_org = DAO_ContactOrg::get($sender_addy->contact_org_id))) {
$message_sender_orgs[$sender_org->id] = $sender_org;
}
}
}
}
}
$tpl->assign('message_senders', $message_senders);
$tpl->assign('message_sender_orgs', $message_sender_orgs);
@($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1));
if ($mail_inline_comments) {
// if inline comments are enabled
$comments = DAO_TicketComment::getByTicketId($id);
arsort($comments);
$tpl->assign('comments', $comments);
// build a chrono index of comments
foreach ($comments as $comment_id => $comment) {
/* @var $comment Model_TicketComment */
$key = $comment->created . '_c' . $comment_id;
$convo_timeline[$key] = array('c', $comment_id);
}
}
// Thread drafts into conversation
if (!empty($drafts)) {
foreach ($drafts as $draft_id => $draft) {
/* @var $draft Model_MailQueue */
$key = $draft->updated . '_d' . $draft_id;
$convo_timeline[$key] = array('d', $draft_id);
}
}
// sort the timeline
if (!$expand_all) {
krsort($convo_timeline);
} else {
ksort($convo_timeline);
}
$tpl->assign('convo_timeline', $convo_timeline);
// Message Notes
$notes = DAO_MessageNote::getByTicketId($id);
$message_notes = array();
// Index notes by message id
if (is_array($notes)) {
foreach ($notes as $note) {
if (!isset($message_notes[$note->message_id])) {
$message_notes[$note->message_id] = array();
}
$message_notes[$note->message_id][$note->id] = $note;
}
}
$tpl->assign('message_notes', $message_notes);
// Message toolbar items
$messageToolbarItems = DevblocksPlatform::getExtensions('cerberusweb.message.toolbaritem', true);
if (!empty($messageToolbarItems)) {
$tpl->assign('message_toolbaritems', $messageToolbarItems);
}
// Workers
$workers = DAO_Worker::getAll();
$tpl->assign('workers', $workers);
$tpl->display('file:' . $this->_TPL_PATH . 'tickets/display/conversation.tpl');
}
