function configure()
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
$sHomeHtml = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_HOME_HTML, '');
$tpl->assign('home_html', $sHomeHtml);
$tpl->display("file:{$tpl_path}portal/sc/config/module/home.tpl");
}
function configure()
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(dirname(__FILE__)))) . '/templates/';
$sNewsRss = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_NEWS_RSS, '');
$news_rss = !empty($sNewsRss) ? unserialize($sNewsRss) : array();
$tpl->assign('news_rss', $news_rss);
$tpl->display("file:{$tpl_path}portal/sc/config/module/announcements.tpl");
}
function configure(Model_CommunityTool $instance)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
// F&R
$fnr_topics = DAO_FnrTopic::getWhere();
$tpl->assign('fnr_topics', $fnr_topics);
$sFnrTopics = DAO_CommunityToolProperty::get($instance->code, self::PARAM_FNR_TOPICS, '');
$fnr_topics = !empty($sFnrTopics) ? unserialize($sFnrTopics) : array();
$tpl->assign('enabled_topics', $fnr_topics);
$tpl->display("file:{$tpl_path}portal/sc/config/resources.tpl");
}
function configure()
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
// $require_login = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(),self::PARAM_REQUIRE_LOGIN, 0);
// $tpl->assign('kb_require_login', $require_login);
// F&R
$fnr_topics = DAO_FnrTopic::getWhere();
$tpl->assign('fnr_topics', $fnr_topics);
$sFnrTopics = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_FNR_TOPICS, '');
$fnr_topics = !empty($sFnrTopics) ? unserialize($sFnrTopics) : array();
$tpl->assign('enabled_topics', $fnr_topics);
$tpl->display("file:{$tpl_path}portal/sc/config/resources.tpl");
}
function doLogout()
{
// [TODO] Fall back
$login_handler = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_LOGIN_HANDLER, 'sc.login.auth.default');
if (null != ($handler = DevblocksPlatform::getExtension($login_handler, true))) {
if ($handler->signoff()) {
// ...
}
}
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode())));
}
function configure(Model_CommunityTool $instance)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
// Knowledgebase
$tree_map = DAO_KbCategory::getTreeMap();
$tpl->assign('tree_map', $tree_map);
$levels = DAO_KbCategory::getTree(0);
$tpl->assign('levels', $levels);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$sKbRoots = DAO_CommunityToolProperty::get($instance->code, self::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$tpl->assign('kb_roots', $kb_roots);
$tpl->display("file:{$tpl_path}portal/sc/config/kb.tpl");
}
function writeResponse(DevblocksHttpResponse $response)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$theme = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_THEME, UmScApp::DEFAULT_THEME);
if (!is_dir($tpl_path . 'portal/sc/themes/' . $theme)) {
$theme = UmScApp::DEFAULT_THEME;
}
$umsession = $this->getSession();
$active_user = $umsession->getProperty('sc_login', null);
$stack = $response->path;
@($module = array_shift($stack));
switch ($module) {
default:
case 'home':
$sHomeRss = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_HOME_RSS, '');
$aHomeRss = !empty($sHomeRss) ? unserialize($sHomeRss) : array();
$feeds = array();
// [TODO] Implement a feed cache so we aren't bombing out
foreach ($aHomeRss as $title => $url) {
$feed = null;
try {
$feed = Zend_Feed::import($url);
} catch (Exception $e) {
}
if (!empty($feed) && $feed->count()) {
$feeds[] = array('name' => $title, 'feed' => $feed);
}
}
$tpl->assign('feeds', $feeds);
$tpl->display("file:{$tpl_path}portal/sc/internal/home/index.tpl");
break;
case 'account':
if (!$this->allow_logins || empty($active_user)) {
break;
}
$address = DAO_Address::get($active_user->id);
$tpl->assign('address', $address);
$tpl->display("file:{$tpl_path}portal/sc/internal/account/index.tpl");
break;
case 'kb':
// KB Roots
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$kb_roots_str = '0';
if (!empty($kb_roots)) {
$kb_roots_str = implode(',', array_keys($kb_roots));
}
switch (array_shift($stack)) {
case 'article':
if (empty($kb_roots)) {
return;
}
$id = intval(array_shift($stack));
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::ID, '=', $id), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
if (!isset($articles[$id])) {
break;
}
$article = DAO_KbArticle::get($id);
$tpl->assign('article', $article);
@($article_list = $umsession->getProperty(UmScApp::SESSION_ARTICLE_LIST, array()));
if (!empty($article) && !isset($article_list[$id])) {
DAO_KbArticle::update($article->id, array(DAO_KbArticle::VIEWS => ++$article->views));
$article_list[$id] = $id;
$umsession->setProperty(UmScApp::SESSION_ARTICLE_LIST, $article_list);
}
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$cats = DAO_KbArticle::getCategoriesByArticleId($id);
$breadcrumbs = array();
foreach ($cats as $cat_id) {
if (!isset($breadcrumbs[$cat_id])) {
$breadcrumbs[$cat_id] = array();
}
$pid = $cat_id;
while ($pid) {
$breadcrumbs[$cat_id][] = $pid;
$pid = $categories[$pid]->parent_id;
}
$breadcrumbs[$cat_id] = array_reverse($breadcrumbs[$cat_id]);
// Remove any breadcrumbs not in this SC profile
$pid = reset($breadcrumbs[$cat_id]);
if (!isset($kb_roots[$pid])) {
unset($breadcrumbs[$cat_id]);
}
}
$tpl->assign('breadcrumbs', $breadcrumbs);
$tpl->display("file:{$tpl_path}portal/sc/internal/kb/article.tpl");
break;
default:
case 'browse':
@($root = intval(array_shift($stack)));
$tpl->assign('root_id', $root);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$tree_map = DAO_KbCategory::getTreeMap(0);
// Remove other top-level categories
if (is_array($tree_map[0])) {
foreach ($tree_map[0] as $child_id => $count) {
if (!isset($kb_roots[$child_id])) {
unset($tree_map[0][$child_id]);
}
}
}
// Remove empty categories
if (is_array($tree_map[0])) {
foreach ($tree_map as $node_id => $children) {
foreach ($children as $child_id => $count) {
if (empty($count)) {
@($pid = $categories[$child_id]->parent_id);
unset($tree_map[$pid][$child_id]);
unset($tree_map[$child_id]);
}
}
}
}
$tpl->assign('tree', $tree_map);
// Breadcrumb // [TODO] API-ize inside Model_KbTree ?
$breadcrumb = array();
$pid = $root;
while (0 != $pid) {
$breadcrumb[] = $pid;
$pid = $categories[$pid]->parent_id;
}
$tpl->assign('breadcrumb', array_reverse($breadcrumb));
$tpl->assign('mid', @intval(ceil(count($tree_map[$root]) / 2)));
// Articles
if (!empty($root)) {
list($articles, $count) = DAO_KbArticle::search(array(new DevblocksSearchCriteria(SearchFields_KbArticle::CATEGORY_ID, '=', $root), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), -1, 0, null, null, false);
}
$tpl->assign('articles', $articles);
$tpl->display("file:{$tpl_path}portal/sc/internal/kb/index.tpl");
break;
}
break;
case 'answers':
$query = rawurldecode(array_shift($stack));
$tpl->assign('query', $query);
$sFnrSources = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_FNR_SOURCES, '');
$aFnrSources = !empty($sFnrSources) ? unserialize($sFnrSources) : array();
if (!empty($query)) {
// [JAS]: If we've been customized with specific sources, use them
$where = !empty($aFnrSources) ? sprintf("%s IN (%s)", DAO_FnrExternalResource::ID, implode(',', array_keys($aFnrSources))) : sprintf("%s IN (-1)", DAO_FnrExternalResource::ID);
$resources = DAO_FnrExternalResource::getWhere($where);
$feeds = Model_FnrExternalResource::searchResources($resources, $query);
$tpl->assign('feeds', $feeds);
$fields = array(DAO_FnrQuery::QUERY => $query, DAO_FnrQuery::CREATED => time(), DAO_FnrQuery::SOURCE => $this->getPortal(), DAO_FnrQuery::NO_MATCH => empty($feeds) ? 1 : 0);
DAO_FnrQuery::create($fields);
}
// KB
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
list($articles, $count) = DAO_KbArticle::search(array(array(DevblocksSearchCriteria::GROUP_OR, new DevblocksSearchCriteria(SearchFields_KbArticle::TITLE, 'fulltext', $query), new DevblocksSearchCriteria(SearchFields_KbArticle::CONTENT, 'fulltext', $query)), new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($kb_roots))), 100, 0, null, null, true);
$tpl->assign('articles', $articles);
$tpl->display("file:{$tpl_path}portal/sc/internal/answers/index.tpl");
break;
case 'contact':
$response = array_shift($stack);
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$tpl->assign('default_from', $default_from);
switch ($response) {
case 'confirm':
$tpl->assign('last_opened', $umsession->getProperty('support.write.last_opened', ''));
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/confirm.tpl");
break;
default:
case 'step1':
$umsession->setProperty('support.write.last_error', null);
case 'step2':
$sFrom = $umsession->getProperty('support.write.last_from', '');
$sSubject = $umsession->getProperty('support.write.last_subject', '');
$sNature = $umsession->getProperty('support.write.last_nature', '');
$sContent = $umsession->getProperty('support.write.last_content', '');
// $aLastFollowupQ = $umsession->getProperty('support.write.last_followup_q','');
$aLastFollowupA = $umsession->getProperty('support.write.last_followup_a', '');
$sError = $umsession->getProperty('support.write.last_error', '');
$tpl->assign('last_from', $sFrom);
$tpl->assign('last_subject', $sSubject);
$tpl->assign('last_nature', $sNature);
$tpl->assign('last_content', $sContent);
// $tpl->assign('last_followup_q', $aLastFollowupQ);
$tpl->assign('last_followup_a', $aLastFollowupA);
$tpl->assign('last_error', $sError);
$sDispatch = DAO_CommunityToolProperty::get($this->getPortal(), UmScApp::PARAM_DISPATCH, '');
// $dispatch = !empty($sDispatch) ? (is_array($sDispatch) ? unserialize($sDispatch): array($sDispatch)) : array();
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
$tpl->assign('dispatch', $dispatch);
switch ($response) {
default:
// If there's only one situation, skip to step2
if (1 == count($dispatch)) {
@($sNature = md5(key($dispatch)));
$umsession->setProperty('support.write.last_nature', $sNature);
reset($dispatch);
} else {
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/step1.tpl");
break;
}
case 'step2':
// Cache along with answers?
if (is_array($dispatch)) {
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$umsession->setProperty('support.write.last_nature_string', $k);
$tpl->assign('situation', $k);
$tpl->assign('situation_params', $v);
break;
}
}
}
$ticket_fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
$tpl->assign('ticket_fields', $ticket_fields);
$tpl->display("file:{$tpl_path}portal/sc/internal/contact/step2.tpl");
break;
}
break;
}
break;
// $tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
// break;
// $tpl->display("file:${tpl_path}portal/sc/internal/contact/index.tpl");
// break;
case 'history':
if (!$this->allow_logins || empty($active_user)) {
break;
}
$mask = array_shift($stack);
if (empty($mask)) {
list($open_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 0)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
$tpl->assign('open_tickets', $open_tickets);
list($closed_tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_CLOSED, '=', 1)), -1, 0, SearchFields_Ticket::TICKET_UPDATED_DATE, false, false);
$tpl->assign('closed_tickets', $closed_tickets);
$tpl->display("file:{$tpl_path}portal/sc/internal/history/index.tpl");
} else {
// Secure retrieval (address + mask)
list($tickets) = DAO_Ticket::search(array(), array(new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_MASK, '=', $mask), new DevblocksSearchCriteria(SearchFields_Ticket::TICKET_FIRST_WROTE_ID, '=', $active_user->id)), 1, 0, null, null, false);
$ticket = array_shift($tickets);
// Security check (mask compare)
if (0 == strcasecmp($ticket[SearchFields_Ticket::TICKET_MASK], $mask)) {
$messages = DAO_Ticket::getMessagesByTicket($ticket[SearchFields_Ticket::TICKET_ID]);
$messages = array_reverse($messages, true);
$tpl->assign('ticket', $ticket);
$tpl->assign('messages', $messages);
$tpl->display("file:{$tpl_path}portal/sc/internal/history/display.tpl");
}
}
break;
case 'register':
if (!$this->allow_logins) {
break;
}
@($step = array_shift($stack));
switch ($step) {
case 'forgot':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot.tpl");
break;
case 'forgot2':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/forgot_confirm.tpl");
break;
case 'confirm':
$tpl->display("file:{$tpl_path}portal/sc/internal/register/confirm.tpl");
break;
default:
$tpl->display("file:{$tpl_path}portal/sc/internal/register/index.tpl");
break;
}
break;
}
// print_r($response);
}
private function _renderRecentChangesRss($portal)
{
header("Content-Type: text/xml");
$xmlstr = <<<XML
\t\t<rss version='2.0' xmlns:atom='http://www.w3.org/2005/Atom'>
\t\t</rss>
XML;
$xml = new SimpleXMLElement($xmlstr);
$translate = DevblocksPlatform::getTranslationService();
$url = DevblocksPlatform::getUrlService();
// Portal details
$portal_name = DAO_CommunityToolProperty::get($portal, UmScApp::PARAM_PAGE_TITLE, '');
// Channel
$channel = $xml->addChild('channel');
$channel->addChild('title', (!empty($portal_name) ? '[' . $portal_name . '] ' : '') . "Recently Changed Articles");
$channel->addChild('link', $url->write(sprintf('c=rss&kb=kb&a=recent_changes', $portal), true));
$channel->addChild('description', '');
// Limit topics to portal config
@($topics = unserialize(DAO_CommunityToolProperty::get($portal, UmScKbController::PARAM_KB_ROOTS, '')));
if (empty($topics)) {
return;
}
// Search Results
list($results, $null) = DAO_KbArticle::search(array(SearchFields_KbArticle::TOP_CATEGORY_ID => new DevblocksSearchCriteria(SearchFields_KbArticle::TOP_CATEGORY_ID, 'in', array_keys($topics))), 25, 0, SearchFields_KbArticle::UPDATED, false, false);
// [TODO] We should probably be building this feed with Zend Framework for compliance
foreach ($results as $article) {
$created = intval($article[SearchFields_KbArticle::UPDATED]);
if (empty($created)) {
$created = time();
}
$eItem = $channel->addChild('item');
$escapedSubject = htmlspecialchars($article[SearchFields_KbArticle::TITLE], null, LANG_CHARSET_CODE);
//filter out a couple non-UTF-8 characters (0xC and ESC)
$escapedSubject = preg_replace("/[\f]/", '', $escapedSubject);
$eTitle = $eItem->addChild('title', $escapedSubject);
$eDesc = $eItem->addChild('description', htmlspecialchars($article[SearchFields_KbArticle::CONTENT], null, LANG_CHARSET_CODE));
$link = $url->write('c=kb&a=article&id=' . $article[SearchFields_KbArticle::ID], true);
$eLink = $eItem->addChild('link', $link);
$eDate = $eItem->addChild('pubDate', gmdate('D, d M Y H:i:s T', $created));
$eGuid = $eItem->addChild('guid', md5($escapedSubject . $link . $created));
$eGuid->addAttribute('isPermaLink', "false");
}
echo $xml->asXML();
}
/**
* @param $instance Model_CommunityTool
*/
public function configure(Model_CommunityTool $instance)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(__FILE__) . '/templates/';
$tpl->assign('config_path', $tpl_path);
$base_url = DAO_CommunityToolProperty::get($this->getPortal(), self::PARAM_BASE_URL, '');
$tpl->assign('base_url', $base_url);
$logo_url = DAO_CommunityToolProperty::get($this->getPortal(), self::PARAM_LOGO_URL, '');
$tpl->assign('logo_url', $logo_url);
$page_title = DAO_CommunityToolProperty::get($this->getPortal(), self::PARAM_PAGE_TITLE, 'Knowledgebase');
$tpl->assign('page_title', $page_title);
$captcha_enabled = DAO_CommunityToolProperty::get($this->getPortal(), self::PARAM_CAPTCHA_ENABLED, 1);
$tpl->assign('captcha_enabled', $captcha_enabled);
// Roots
$tree_map = DAO_KbCategory::getTreeMap();
$tpl->assign('tree_map', $tree_map);
$levels = DAO_KbCategory::getTree(0);
$tpl->assign('levels', $levels);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$sKbRoots = DAO_CommunityToolProperty::get($this->getPortal(), self::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$tpl->assign('kb_roots', $kb_roots);
$tpl->display("file:{$tpl_path}portal/kb/config/index.tpl");
}
function configure()
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(dirname(__FILE__))) . '/templates/';
$require_login = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_REQUIRE_LOGIN, 0);
$tpl->assign('kb_require_login', $require_login);
// Knowledgebase
$tree_map = DAO_KbCategory::getTreeMap();
$tpl->assign('tree_map', $tree_map);
$levels = DAO_KbCategory::getTree(0);
$tpl->assign('levels', $levels);
$categories = DAO_KbCategory::getWhere();
$tpl->assign('categories', $categories);
$sKbRoots = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_KB_ROOTS, '');
$kb_roots = !empty($sKbRoots) ? unserialize($sKbRoots) : array();
$tpl->assign('kb_roots', $kb_roots);
$tpl->display("file:{$tpl_path}portal/sc/config/kb.tpl");
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
}
$umsession = UmPortalHelper::getSession();
$fingerprint = UmPortalHelper::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
// $umsession->setProperty('support.write.last_followup_q',$aFollowUpQ);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1);
// Subject is required if the field is on the form
if (isset($_POST['subject']) && empty($sSubject)) {
$umsession->setProperty('support.write.last_error', 'A subject is required.');
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Sender and CAPTCHA required
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, @$umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***'))) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
$ticket_id = CerberusParser::parseMessage($message);
$ticket = DAO_Ticket::getTicket($ticket_id);
// Auto-save any custom fields
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = intval($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
}
if (!empty($value)) {
DAO_CustomFieldValue::setFieldValue('cerberusweb.fields.source.ticket', $ticket_id, $iFieldId, $value);
}
}
}
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
$umsession->setProperty('support.write.last_opened', $ticket->mask);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm')));
}
function doContactSendAction()
{
@($sFrom = DevblocksPlatform::importGPC($_POST['from'], 'string', ''));
@($sSubject = DevblocksPlatform::importGPC($_POST['subject'], 'string', ''));
@($sContent = DevblocksPlatform::importGPC($_POST['content'], 'string', ''));
@($sCaptcha = DevblocksPlatform::importGPC($_POST['captcha'], 'string', ''));
@($aFieldIds = DevblocksPlatform::importGPC($_POST['field_ids'], 'array', array()));
@($aFollowUpQ = DevblocksPlatform::importGPC($_POST['followup_q'], 'array', array()));
$fields = DAO_CustomField::getBySource('cerberusweb.fields.source.ticket');
// Load the answers to any situational questions
$aFollowUpA = array();
if (is_array($aFollowUpQ)) {
foreach ($aFollowUpQ as $idx => $q) {
// Only form values we were passed
if (!isset($_POST['followup_a_' . $idx])) {
continue;
}
if (is_array($_POST['followup_a_' . $idx])) {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'array', array()));
$aFollowUpA[$idx] = implode(', ', $answer);
} else {
@($answer = DevblocksPlatform::importGPC($_POST['followup_a_' . $idx], 'string', ''));
$aFollowUpA[$idx] = $answer;
}
// Translate field values into something human-readable (if needed)
if (isset($aFieldIds[$idx]) && !empty($aFieldIds[$idx])) {
// Were we given a legit field id?
if (null != @($field = $fields[$aFieldIds[$idx]])) {
switch ($field->type) {
// Translate 'worker' fields into worker name (not ID)
case Model_CustomField::TYPE_WORKER:
if (null != ($worker = DAO_Worker::getAgent($answer))) {
$aFollowUpA[$idx] = $worker->getName();
}
break;
}
// switch
}
// if
}
// if
}
}
$umsession = UmPortalHelper::getSession();
$active_user = $umsession->getProperty('sc_login', null);
$fingerprint = UmPortalHelper::getFingerprint();
$settings = CerberusSettings::getInstance();
$default_from = $settings->get(CerberusSettings::DEFAULT_REPLY_FROM);
$umsession->setProperty('support.write.last_from', $sFrom);
$umsession->setProperty('support.write.last_subject', $sSubject);
$umsession->setProperty('support.write.last_content', $sContent);
$umsession->setProperty('support.write.last_followup_a', $aFollowUpA);
$sNature = $umsession->getProperty('support.write.last_nature', '');
$captcha_enabled = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_CAPTCHA_ENABLED, 1);
$captcha_session = $umsession->getProperty(UmScApp::SESSION_CAPTCHA, '***');
// Subject is required if the field is on the form
if (isset($_POST['subject']) && empty($sSubject)) {
$umsession->setProperty('support.write.last_error', 'A subject is required.');
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Sender and CAPTCHA required
if (empty($sFrom) || $captcha_enabled && 0 != strcasecmp($sCaptcha, $captcha_session)) {
if (empty($sFrom)) {
$umsession->setProperty('support.write.last_error', 'Invalid e-mail address.');
} else {
$umsession->setProperty('support.write.last_error', 'What you typed did not match the image.');
}
// Need to report the captcha didn't match and redraw the form
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'step2')));
return;
}
// Dispatch
$to = $default_from;
$subject = 'Contact me: Other';
$sDispatch = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_SITUATIONS, '');
$dispatch = !empty($sDispatch) ? unserialize($sDispatch) : array();
foreach ($dispatch as $k => $v) {
if (md5($k) == $sNature) {
$to = $v['to'];
$subject = 'Contact me: ' . strip_tags($k);
break;
}
}
if (!empty($sSubject)) {
$subject = $sSubject;
}
$fieldContent = '';
if (!empty($aFollowUpQ)) {
$fieldContent = "\r\n\r\n";
$fieldContent .= "--------------------------------------------\r\n";
if (!empty($sNature)) {
$fieldContent .= $subject . "\r\n";
$fieldContent .= "--------------------------------------------\r\n";
}
foreach ($aFollowUpQ as $idx => $q) {
$answer = isset($aFollowUpA[$idx]) ? $aFollowUpA[$idx] : '';
$fieldContent .= "Q) " . $q . "\r\n" . "A) " . $answer . "\r\n";
if ($idx + 1 < count($aFollowUpQ)) {
$fieldContent .= "\r\n";
}
}
$fieldContent .= "--------------------------------------------\r\n";
"\r\n";
}
$message = new CerberusParserMessage();
$message->headers['date'] = date('r');
$message->headers['to'] = $to;
$message->headers['subject'] = $subject;
$message->headers['message-id'] = CerberusApplication::generateMessageId();
$message->headers['x-cerberus-portal'] = 1;
// Sender
$fromList = imap_rfc822_parse_adrlist($sFrom, '');
if (empty($fromList) || !is_array($fromList)) {
return;
// abort with message
}
$from = array_shift($fromList);
$message->headers['from'] = $from->mailbox . '@' . $from->host;
$message->body = 'IP: ' . $fingerprint['ip'] . "\r\n\r\n" . $sContent . $fieldContent;
// Attachments
$attachments_mode = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ATTACHMENTS_MODE, 0);
if (0 == $attachments_mode || 1 == $attachments_mode && !empty($active_user)) {
if (is_array($_FILES) && !empty($_FILES)) {
foreach ($_FILES as $name => $files) {
// field[]
if (is_array($files['name'])) {
foreach ($files['name'] as $idx => $name) {
$attach = new ParserFile();
$attach->setTempFile($files['tmp_name'][$idx], 'application/octet-stream');
$attach->file_size = filesize($files['tmp_name'][$idx]);
$message->files[$name] = $attach;
}
} else {
$attach = new ParserFile();
$attach->setTempFile($files['tmp_name'], 'application/octet-stream');
$attach->file_size = filesize($files['tmp_name']);
$message->files[$files['name']] = $attach;
}
}
}
}
// Custom Fields
if (!empty($aFieldIds)) {
foreach ($aFieldIds as $iIdx => $iFieldId) {
if (!empty($iFieldId)) {
$field =& $fields[$iFieldId];
/* @var $field Model_CustomField */
$value = "";
switch ($field->type) {
case Model_CustomField::TYPE_SINGLE_LINE:
case Model_CustomField::TYPE_MULTI_LINE:
case Model_CustomField::TYPE_URL:
@($value = trim($aFollowUpA[$iIdx]));
break;
case Model_CustomField::TYPE_NUMBER:
@($value = $aFollowUpA[$iIdx]);
if (!is_numeric($value) || 0 == strlen($value)) {
$value = null;
}
break;
case Model_CustomField::TYPE_DATE:
if (false !== ($time = strtotime($aFollowUpA[$iIdx]))) {
@($value = intval($time));
}
break;
case Model_CustomField::TYPE_DROPDOWN:
@($value = $aFollowUpA[$iIdx]);
break;
case Model_CustomField::TYPE_MULTI_PICKLIST:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array()));
break;
case Model_CustomField::TYPE_CHECKBOX:
@($value = isset($aFollowUpA[$iIdx]) && !empty($aFollowUpA[$iIdx]) ? 1 : 0);
break;
case Model_CustomField::TYPE_MULTI_CHECKBOX:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'array', array()));
break;
case Model_CustomField::TYPE_WORKER:
@($value = DevblocksPlatform::importGPC($_POST['followup_a_' . $iIdx], 'integer', 0));
break;
}
if (is_array($value) && !empty($value) || !is_array($value) && 0 != strlen($value)) {
$message->custom_fields[$iFieldId] = $value;
}
}
}
}
// Parse
$ticket_id = CerberusParser::parseMessage($message);
// It's possible for the parser to reject the message using pre-filters
if (!empty($ticket_id) && null != ($ticket = DAO_Ticket::getTicket($ticket_id))) {
$umsession->setProperty('support.write.last_opened', $ticket->mask);
} else {
$umsession->setProperty('support.write.last_opened', null);
}
// Clear any errors
$umsession->setProperty('support.write.last_nature', null);
$umsession->setProperty('support.write.last_nature_string', null);
$umsession->setProperty('support.write.last_content', null);
$umsession->setProperty('support.write.last_error', null);
DevblocksPlatform::setHttpResponse(new DevblocksHttpResponse(array('portal', UmPortalHelper::getCode(), 'contact', 'confirm')));
}
/**
* @param $instance Model_CommunityTool
*/
public function configure(Model_CommunityTool $instance)
{
$tpl = DevblocksPlatform::getTemplateService();
$tpl_path = dirname(dirname(__FILE__)) . '/templates/';
$tpl->assign('config_path', $tpl_path);
$logo_url = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_LOGO_URL, '');
$tpl->assign('logo_url', $logo_url);
$page_title = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_PAGE_TITLE, 'Support Center');
$tpl->assign('page_title', $page_title);
$style_css = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_STYLE_CSS, '');
$tpl->assign('style_css', $style_css);
$footer_html = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_FOOTER_HTML, '');
$tpl->assign('footer_html', $footer_html);
$allow_logins = DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ALLOW_LOGINS, 0);
$tpl->assign('allow_logins', $allow_logins);
$enabled_modules = DevblocksPlatform::parseCsvString(DAO_CommunityToolProperty::get(UmPortalHelper::getCode(), self::PARAM_ENABLED_MODULES, array()));
$tpl->assign('enabled_modules', $enabled_modules);
$all_modules = DevblocksPlatform::getExtensions('usermeet.sc.controller', true, true);
$modules = array();
// Sort the enabled modules first, in order.
if (is_array($enabled_modules)) {
foreach ($enabled_modules as $module_id) {
if (!isset($all_modules[$module_id])) {
continue;
}
$module = $all_modules[$module_id];
$modules[$module_id] = $module;
unset($all_modules[$module_id]);
}
}
// Append the unused modules
if (is_array($all_modules)) {
foreach ($all_modules as $module_id => $module) {
$modules[$module_id] = $module;
$modules = array_merge($modules, $all_modules);
}
}
$tpl->assign('modules', $modules);
$tpl->display("file:{$tpl_path}portal/sc/config/index.tpl");
}