public function read($thread_id)
{
if (Utils::isOperator(Auth::user()->id)) {
$canned_messages = CannedMessages::where('operator_id', Auth::user()->id);
} else {
$canned_messages = CannedMessages::all();
}
$this->data['canned_messages'] = $canned_messages;
$thread = MessageThread::where('id', $thread_id)->first();
$messages = MessageThread::getServerMessages($thread_id, 0);
$geo_info = ThreadGeoInfo::where('thread_id', $thread_id)->first();
$this->data['geo'] = $geo_info;
$this->data['geo_pages'] = json_decode($geo_info->all_pages);
$this->data['message_str'] = $messages["messages_str"];
$this->data['last_message_id'] = $messages["last_message_id"];
$this->data['thread'] = $thread;
$this->data['closed_conversation'] = 1;
return View::make('conversations.messages', $this->data);
}
public function read($thread_id)
{
if (Utils::isOperator(Auth::user()->id)) {
$canned_messages = CannedMessages::where('operator_id', Auth::user()->id)->get();
} elseif (Utils::isDepartmentAdmin(Auth::user()->id)) {
$department_admin = DepartmentAdmins::where('user_id', Auth::user()->id)->first();
$operator_ids = OperatorsDepartment::where('department_id', $department_admin->department_id)->lists("user_id");
if (sizeof($operator_ids) > 0) {
$canned_messages = CannedMessages::whereIn('operator_id', $operator_ids)->get();
} else {
$canned_messages = [];
}
} else {
$canned_messages = CannedMessages::all();
}
$this->data['canned_messages'] = $canned_messages;
$ticket = Tickets::where('thread_id', $thread_id)->first();
$thread = MessageThread::find($thread_id);
if ($ticket->customer_id > 0) {
$ticket->customer = User::find($ticket->customer_id);
}
$messages = MessageThread::getTicketMessages($thread_id, 0);
$geo_info = ThreadGeoInfo::where('thread_id', $thread_id)->first();
$this->data['geo'] = $geo_info;
$this->data['message_str'] = $messages["messages_str"];
$this->data['last_message_id'] = $messages["last_message_id"];
$this->data['thread'] = $thread;
$this->data['ticket'] = $ticket;
return View::make('tickets.customers_read', $this->data);
}
