function yday($time) { return $time - 24 * 3600; } $yday_start = yday(mktime(0, 0, 0)); $yday_end = yday(mktime(23, 59, 59)); $data->setTimePeriod($yday_start, $yday_end); echo "<h1>Data For Campaign: " . $camp . "</h1>\n"; ?> <table border="1"> <tr> <th>Agent Name</th> <th>First Login</th> <th>Last Activity</th> <th>Time Difference</th> </tr> <?php foreach ($data->fetchData()->getAgents() as $agent) { $data->setAgent($agent); echo "<tr>\n"; echo "<td>" . $agent . "</td>\n"; $start = $data->fetchData()->getLoginTimes(); echo "<td>" . date("H:i:s", $start) . "</td>\n"; $end = $data->fetchData()->getLastActivity(); echo "<td>" . date("H:i:s", $end) . "</td>\n"; echo "<td>" . gmdate("H:i:s", $end - $start) . "</td>\n"; echo "</tr>\n"; } ?> </table>
echo "<h1>Data For Campaign: " . $camp . "</h1>\n"; ?> <table border="1"> <tr> <th>Agent Name</th> <th>Calls Answered</th> <th>Average Talk Time</th> <th>Average Park Time</th> <th>Average Dispo Time</th> <th>Average Dead Time</th> <th>Average Handle Time</th> <th>Average Wrap Time</th> </tr> <?php foreach ($data->fetchData()->getAgents() as $agent) { $data->setAgent($agent); echo "<tr>\n"; echo "<td>" . $agent . "</td>\n"; echo "<td>" . $data->byInbound()->byQueue($data->byInbound()->queues)->getTotalAnswered() . "</td>\n"; echo "<td>" . gmdate("H:i:s", (int) $data->byInbound()->fetchCallTimes()->getAVGTalkTime()) . "</td>\n"; echo "<td>" . gmdate("H:i:s", (int) $data->byInbound()->fetchCallTimes()->getAVGHoldTime()) . "</td>\n"; echo "<td>" . gmdate("H:i:s", (int) $data->byInbound()->fetchCallTimes()->getAVGDispoTime()) . "</td>\n"; echo "<td>" . gmdate("H:i:s", (int) $data->byInbound()->fetchCallTimes()->getAVGDeadTime()) . "</td>\n"; echo "<td>" . gmdate("H:i:s", (int) $data->byInbound()->fetchCallTimes()->getAVGHandleTime()) . "</td>\n"; echo "<td>" . gmdate("H:i:s", (int) $data->byInbound()->fetchCallTimes()->getAVGWrapTime()) . "</td>\n"; echo "</tr>\n"; } $data->setAgent(NULL); echo "<tr>\n"; echo "<td><b>Total</b></td>\n"; echo "<td>" . $data->byInbound()->byQueue($data->byInbound()->queues)->getTotalAnswered() . "</td>\n";