//Online
CTicket::UpdateOnline($arParams["ID"], $USER->GetID());
$rsOnline = CTicket::GetOnline($arParams["ID"]);
while ($arOnline = $rsOnline->GetNext()) {
$arResult["ONLINE"][] = $arOnline;
}
$ticketSite = $arTicket["SITE_ID"];
$ticketSla = $arTicket["SLA_ID"];
} else {
$ticketSite = SITE_ID;
$ticketSla = CTicketSLA::GetForUser();
$arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite);
$arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite);
}
//Mark, Category, Criticality dictionary list
$ticketDictionary = CTicketDictionary::GetDropDownArray($ticketSite, $ticketSla);
$arResult["DICTIONARY"]["MARK"] = _GetDropDownDictionary("M", $ticketDictionary);
$arResult["DICTIONARY"]["CRITICALITY"] = _GetDropDownDictionary("K", $ticketDictionary);
$arResult["DICTIONARY"]["CATEGORY"] = _GetDropDownDictionary("C", $ticketDictionary);
unset($rsTicket);
unset($rsMessage);
unset($arMessagesFiles);
unset($ticketDictionary);
//Set Title
$arParams["SET_PAGE_TITLE"] = $arParams["SET_PAGE_TITLE"] == "N" ? "N" : "Y";
if ($arParams["SET_PAGE_TITLE"] == "Y") {
if (empty($arResult["TICKET"])) {
$APPLICATION->SetTitle(GetMessage("SUP_NEW_TICKET_TITLE"));
} else {
$APPLICATION->SetTitle(GetMessage("SUP_EDIT_TICKET_TITLE", array("#ID#" => $arResult["TICKET"]["ID"], "#TITLE#" => $arResult["TICKET"]["TITLE"])));
}
break;
case "delete":
CTicket::Delete($ID);
if(isset($_REQUEST['redirectafter']) && $_REQUEST['redirectafter'] === "Y")
{
LocalRedirect($TICKET_LIST_URL."?lang=".LANGUAGE_ID);
}
break;
}
}
}
$get_extra_names = "N";
// инициализация списка - выборка данных
$TICKET_DICTIONARY = CTicketDictionary::GetDropDownArray();
$arHeaders = Array();
$arHeaders[] = array("id"=>"ID", "content"=>"ID", "sort"=>"s_id", "default"=>true,"align" => "center");
$arHeaders[] = array("id"=>"LAMP", "content"=>GetMessage("SUP_F_LAMP"), "sort"=>"s_lamp", "default"=>true,"align" => "center", "valign" => "middle");
$arHeaders[] = array("id"=>"TITLE", "content"=>GetMessage('SUP_TITLE'), "sort"=>"s_title", "default"=>true);
if ($bADS)
$arHeaders[] = array("id"=>"DATE_CREATE","content"=>GetMessage("SUP_DATE_CREATE"), "default"=>true, sort=>"s_date_create" );
$arHeaders[] = array("id"=>"TIMESTAMP_X", "content"=>GetMessage('SUP_TIMESTAMP'),"sort"=> "s_timestamp", "default"=>($bADS ? false : true ));
$arrUF = $USER_FIELD_MANAGER->GetUserFields("SUPPORT", 0, LANGUAGE_ID);
if (isset($arParams["SET_SHOW_USER_FIELD"])) {
foreach ($arParams["SET_SHOW_USER_FIELD"] as $k => $v) {
if (strlen(trim($v)) > 0) {
$UFAT[$v] = array("NAME_C" => $arrUF[$v]["LIST_COLUMN_LABEL"], "NAME_F" => $arrUF[$v]["EDIT_FORM_LABEL"], "ALL" => $arrUF[$v]);
$UFA[] = $v;
}
}
}
$arParams["SET_SHOW_USER_FIELD_T"] = $UFAT;
$rsTickets = CTicket::GetList($GLOBALS["by"], $GLOBALS["order"], $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N", $get_dictionary_name = "N", false, array("SELECT" => $UFA));
$rsTickets->NavStart($arParams["TICKETS_PER_PAGE"]);
//Result array
$arResult = array("TICKETS" => array(), "TICKETS_COUNT" => $rsTickets->SelectedRowsCount(), "NAV_STRING" => $rsTickets->GetPageNavString(GetMessage("SUP_PAGES")), "CURRENT_PAGE" => htmlspecialcharsbx($APPLICATION->GetCurPage()), "NEW_TICKET_PAGE" => htmlspecialcharsbx(CComponentEngine::MakePathFromTemplate($arParams["TICKET_EDIT_TEMPLATE"], array("ID" => "0"))));
//Get Dictionary Array
$arTicketDictionary = CTicketDictionary::GetDropDownArray();
//Dictionary table
$arDictType = array("C" => "CATEGORY", "K" => "CRITICALITY", "S" => "STATUS", "M" => "MARK", "SR" => "SOURCE");
while ($arTicket = $rsTickets->GetNext()) {
$arUsersName = _GetUserInfo($arTicket["RESPONSIBLE_USER_ID"], "RESPONSIBLE") + _GetUserInfo($arTicket["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arTicket["MODIFIED_USER_ID"], "MODIFIED");
$arDict = array();
foreach ($arDictType as $TYPE => $CODE) {
$arDict += _GetDictionaryInfo($arTicket[$CODE . "_ID"], $TYPE, $CODE, $arTicketDictionary);
}
$url = CComponentEngine::MakePathFromTemplate($arParams["TICKET_EDIT_TEMPLATE"], array("ID" => $arTicket["ID"]));
$arResult["TICKETS"][] = $arTicket + $arDict + $arUsersName + array("TICKET_EDIT_URL" => $url);
}
//Set Title
$arParams["SET_PAGE_TITLE"] = $arParams["SET_PAGE_TITLE"] == "N" ? "N" : "Y";
if ($arParams["SET_PAGE_TITLE"] == "Y") {
$APPLICATION->SetTitle(GetMessage("SUP_DEFAULT_TITLE"));
?>
"></a><?php
}
?>
</td>
</tr>
<script type="text/javascript">
<!--
var arCriticality_SLA = Array();
var arCategory_SLA = Array();
var arMark_SLA = Array();
<?php
if (is_array($arrSlaID)) {
foreach ($arrSlaID as $sid) {
$slaDictionary = CTicketDictionary::GetDropDownArray(false, $sid);
if ($can_select_category == "Y") {
?>
arCategory_SLA[<?php
echo $sid;
?>
]=Array(<?php
echo "Array('NOT_REF', ' ')";
if (isset($slaDictionary['C'])) {
foreach ($slaDictionary['C'] as $ar) {
echo ", Array('" . addslashes(htmlspecialcharsbx($ar["REFERENCE_ID"])) . "', '" . addslashes(htmlspecialcharsbx($ar["REFERENCE"])) . "')";
}
}
?>
);
<?php
