if (!$thisstaff->canBanEmails()) {
$errors['err'] = __('Permission Denied. You are not allowed to ban emails');
} elseif (BanList::includes($ticket->getEmail())) {
$errors['err'] = __('Email already in banlist');
} elseif (Banlist::add($ticket->getEmail(), $thisstaff->getName())) {
$msg = sprintf(__('Email %s added to banlist'), $ticket->getEmail());
} else {
$errors['err'] = __('Unable to add the email to banlist');
}
break;
case 'unbanemail':
if (!$thisstaff->canBanEmails()) {
$errors['err'] = __('Permission Denied. You are not allowed to remove emails from banlist.');
} elseif (Banlist::remove($ticket->getEmail())) {
$msg = __('Email removed from banlist');
} elseif (!BanList::includes($ticket->getEmail())) {
$warn = __('Email is not in the banlist');
} else {
$errors['err'] = __('Unable to remove the email from banlist. Try again.');
}
break;
case 'changeuser':
if (!$thisstaff->canEditTickets()) {
$errors['err'] = __('Permission Denied. You are not allowed to edit tickets');
} elseif (!$_POST['user_id'] || !($user = User::lookup($_POST['user_id']))) {
$errors['err'] = __('Unknown user selected');
} elseif ($ticket->changeOwner($user)) {
$msg = sprintf(__('Ticket ownership changed to %s'), Format::htmlchars($user->getName()));
} else {
$errors['err'] = __('Unable to change ticket ownership. Try again');
}
//Useful warnings and errors the user might want to know!
if ($ticket->isClosed() && !$ticket->isReopenable()) {
$warn = sprintf(__('Current ticket status (%s) does not allow the end user to reply.'), $ticket->getStatus());
} elseif ($ticket->isAssigned() && ($staff && $staff->getId() != $thisstaff->getId() || $team && !$team->hasMember($thisstaff))) {
$warn .= sprintf(' <span class="Icon assignedTicket">%s</span>', sprintf(__('Ticket is assigned to %s'), implode('/', $ticket->getAssignees())));
}
if (!$errors['err']) {
if ($lock && $lock->getStaffId() != $thisstaff->getId()) {
$errors['err'] = sprintf(__('This ticket is currently locked by %s'), $lock->getStaffName());
} elseif ($emailBanned = TicketFilter::isBanned($ticket->getEmail())) {
$errors['err'] = __('Email is in banlist! Must be removed before any reply/response');
}
// elseif (!Validator::is_valid_email($ticket->getEmail()))
// $errors['err'] = __('EndUser email address is not valid! Consider updating it before responding');
}
$unbannable = $emailBanned ? BanList::includes($ticket->getEmail()) : false;
if ($ticket->isOverdue()) {
$warn .= ' <span class="Icon overdueTicket">' . __('Marked overdue!') . '</span>';
}
?>
<table width="940" cellpadding="2" cellspacing="0" border="0">
<tr>
<td width="20%" class="has_bottom_border">
<h2><a href="tickets.php?id=<?php
echo $ticket->getId();
?>
"
title="<?php
echo __('Reload');
?>
"><i class="icon-refresh"></i>
$errors['err'] = $errors['val'] = 'Valid email address required';
} elseif (!$errors) {
$vars = array('w' => 'email', 'h' => 'equal', 'v' => trim($_POST['val']), 'filter_id' => $filter->getId(), 'isactive' => $_POST['isactive'], 'notes' => $_POST['notes']);
if ($rule->update($vars, $errors)) {
$msg = 'Email updated successfully';
} elseif (!$errors['err']) {
$errors['err'] = 'Error updating ban rule. Try again!';
}
}
break;
case 'add':
if (!$filter) {
$errors['err'] = 'Unknown or invalid ban list';
} elseif (!$_POST['val'] || !Validator::is_email($_POST['val'])) {
$errors['err'] = $errors['val'] = 'Valid email address required';
} elseif (BanList::includes(trim($_POST['val']))) {
$errors['err'] = $errors['val'] = 'Email already in the ban list';
} elseif ($filter->addRule('email', 'equal', trim($_POST['val']), array('isactive' => $_POST['isactive'], 'notes' => $_POST['notes']))) {
$msg = 'Email address added to ban list successfully';
$_REQUEST['a'] = null;
//Add filter rule here.
} elseif (!$errors['err']) {
$errors['err'] = 'Error creating ban rule. Try again!';
}
break;
case 'mass_process':
if (!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
$errors['err'] = 'You must select at least one email to process.';
} else {
$count = count($_POST['ids']);
switch (strtolower($_POST['a'])) {
