function createHistory($o, $h)
{
if ($o instanceof Ticket) {
$history = new TicketHistory();
$history->setTicket($o);
} else {
$history = new IssueHistory();
$history->setIssue($o);
}
if (!empty($h['enteredDate'])) {
$d = DateTime::createFromFormat('U', $h['enteredDate']->sec);
if ($d) {
$history->setEnteredDate($d->format('Y-m-d H:i:s'));
}
}
if (!empty($h['actionDate'])) {
$d = DateTime::createFromFormat('U', $h['actionDate']->sec);
if ($d) {
$history->setActionDate($d->format('Y-m-d H:i:s'));
}
}
if (!empty($h['enteredByPerson'])) {
$id = getPersonIdFromCrosswalk($h['enteredByPerson']['_id']);
if ($id) {
$history->setEnteredByPerson_id($id);
}
}
if (!empty($h['actionPerson'])) {
$id = getPersonIdFromCrosswalk($h['actionPerson']['_id']);
if ($id) {
$history->setActionPerson_id($id);
}
}
if (!empty($h['action'])) {
try {
$action = new Action($h['action']);
} catch (Exception $e) {
$action = new Action();
$action->setName($h['action']);
$action->setDescription($h['action']);
$action->setType('system');
}
$history->setAction($action);
}
if (!empty($h['notes'])) {
$history->setNotes($h['notes']);
}
$history->save();
}
/**
* @param string $name
* @param null|string $label
* @return Action
* @throws DuplicateActionException
*/
public function addAction($name, $label = NULL)
{
if (!empty($this['actions']->components[$name])) {
throw new DuplicateActionException("Action {$name} already exists.");
}
$action = new Action($this['actions'], $name);
$action->setName($name)->setLabel($label);
return $action;
}
<?php
/**
* @copyright 2011 City of Bloomington, Indiana
* @license http://www.gnu.org/licenses/agpl.txt GNU/AGPL, see LICENSE.txt
* @author Cliff Ingham <*****@*****.**>
*/
include '../../../configuration.inc';
$resolutions = array('Resolved' => 'This ticket has been taken care of', 'Duplicate' => 'This ticket is a duplicate of another ticket', 'Bogus' => 'This ticket is not actually a problem or has already been taken care of');
foreach ($resolutions as $name => $description) {
$resolution = new Resolution();
$resolution->setName($name);
$resolution->setDescription($description);
$resolution->save();
echo "{$resolution}\n";
}
$actions = array(array('name' => 'open', 'description' => 'Opened by {actionPerson}', 'type' => 'system'), array('name' => 'assignment', 'description' => '{enteredByPerson} assigned this case to {actionPerson}', 'type' => 'system'), array('name' => 'close', 'description' => 'Closed by {actionPerson}', 'type' => 'system'), array('name' => 'referral', 'description' => '{enteredByPerson} referred this case to {actionPerson}', 'type' => 'system'), array('name' => 'Inspection', 'description' => '{actionPerson} inspected this Location', 'type' => 'department'), array('name' => 'Follow up', 'description' => '{actionPerson} followed up on this ticket', 'type' => 'department'));
foreach ($actions as $a) {
$action = new Action();
$action->setName($a['name']);
$action->setDescription($a['description']);
$action->setType($a['type']);
$action->save();
echo "{$action->getName()}\n";
}