/**
* Registration page shortcode.
*/
function wpas_sc_client_account()
{
global $wpas_tickets, $current_user, $post;
/**
* For some reason when the user ID is set to 0
* the query returns posts whose author has ID 1.
* In order to avoid that (for non logged users)
* we set the user ID to -1 if it is 0.
*
* @var integer
*/
$author = 0 !== $current_user->ID ? $current_user->ID : -1;
$args = apply_filters('wpas_tickets_shortcode_query_args', array('author' => $author, 'post_type' => 'ticket', 'post_status' => 'any', 'order' => 'DESC', 'orderby' => 'date', 'posts_per_page' => -1, 'no_found_rows' => false, 'cache_results' => false, 'update_post_term_cache' => false, 'update_post_meta_cache' => false));
$wpas_tickets = new WP_Query($args);
/* Get the ticket content */
ob_start();
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/**
* wpas_before_tickets_list hook
*/
do_action('wpas_before_tickets_list');
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
wpas_get_notification_markup('info', __('You are being redirected...', 'awesome-support'));
exit;
}
wpas_get_template('registration');
} else {
/**
* Get the custom template.
*/
wpas_get_template('list');
}
/**
* wpas_after_tickets_list hook
*/
do_action('wpas_after_tickets_list');
/**
* Finally get the buffer content and return.
*
* @var string
*/
$content = ob_get_clean();
return $content;
}
/**
* Alter page content for single ticket.
*
* In order to ensure maximum compatibility with all themes,
* we hook onto the_content instead of changing the entire template
* for ticket single.
*
* However, if the theme author has customized the single ticket template
* we do not apply those modifications as the custom template will do the job.
*
* @since 3.0.0
* @param string $content Post content
* @return string Ticket single
*/
function wpas_single_ticket($content)
{
global $post;
$slug = 'ticket';
/* Don't touch the admin */
if (is_admin()) {
return $content;
}
/* Only apply this on the ticket single. */
if ($post && $slug !== $post->post_type) {
return $content;
}
/* Only apply this on the main query. */
if (!is_main_query()) {
return $content;
}
/* Only apply this if it's inside of a loop. */
if (!in_the_loop()) {
return $content;
}
/* Remove the filter to avoid infinite loops. */
remove_filter('the_content', 'wpas_single_ticket');
/* Check if the current user can view the ticket */
if (!wpas_can_view_ticket($post->ID)) {
if (is_user_logged_in()) {
return wpas_get_notification_markup('failure', __('You are not allowed to view this ticket.', 'awesome-support'));
} else {
$output = '';
$output .= wpas_get_notification_markup('failure', __('You are not allowed to view this ticket.', 'awesome-support'));
ob_start();
wpas_get_template('registration');
$output .= ob_get_clean();
return $output;
}
}
/* Get template name */
$template_path = get_page_template();
$template = explode('/', $template_path);
$count = count($template);
$template = $template[$count - 1];
/* Don't apply the modifications on a custom template */
if ("single-{$slug}.php" === $template) {
return $content;
}
/* Get the ticket content */
ob_start();
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/**
* Get the custom template.
*/
wpas_get_template('details');
/**
* Finally get the buffer content and return.
*
* @var string
*/
$content = ob_get_clean();
return $content;
}
/**
* Submission for shortcode.
*/
function wpas_sc_submit_form()
{
global $post;
/* Start the buffer */
ob_start();
/* Open main container */
?>
<div class="wpas"><?php
/**
* wpas_before_ticket_submit hook
*/
do_action('wpas_before_ticket_submit');
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
echo wpas_get_notification_markup('info', __('You are being redirected...', 'wpas'));
exit;
}
wpas_get_template('registration');
/**
* If user is logged in we display the ticket submission form
*/
} else {
/**
* wpas_before_ticket_submission_form hook
*/
do_action('wpas_before_ticket_submission_form_before_wrapper');
/* Namespace our content */
echo '<div class="wpas">';
/**
* wpas_before_all_templates hook.
*
* This hook is called at the top of every template
* used for the plugin front-end. This allows for adding actions
* (like notifications for instance) on all plugin related pages.
*/
do_action('wpas_before_all_templates');
/**
* wpas_before_ticket_submission_form hook
*/
do_action('wpas_before_ticket_submission_form');
/**
* Check if the current user is logged in
*/
if (false === is_user_logged_in()) {
echo wpas_get_notification_markup('failure', sprintf(__('You need to <a href="%s">log-in</a> to submit a ticket.', 'wpas'), esc_url('')));
} else {
/**
* Make sure the current user can submit a ticket.
*/
if (false === wpas_can_submit_ticket()) {
echo wpas_get_notification_markup('failure', __('You are not allowed to submit a ticket.', 'wpas'));
} else {
/**
* We check if the user is authorized to submit a ticket.
* User must be logged-in and can't have the capability. If the
* user isn't authorized to submit, we return the error message hereafter.
*
* Basically, admins and agents aren't allowed to submit a ticket as they
* need to do it in the back-end.
*
* If you want to allow admins and agents to submit tickets through the
* front-end, please use the filter wpas_agent_submit_front_end and set the value to (bool) true.
*/
if (is_user_logged_in() && current_user_can('edit_ticket') && false === apply_filters('wpas_agent_submit_front_end', false)) {
/**
* Keep in mind that if you allow agents to open ticket through the front-end, actions
* will not be tracked.
*/
echo wpas_get_notification_markup('info', sprintf(__('Sorry, support team members cannot submit tickets from here. If you need to open a ticket, please go to your admin panel or <a href="%s">click here to open a new ticket</a>.', 'wpas'), add_query_arg(array('post_type' => 'ticket'), admin_url('post-new.php'))));
/**
* If the user is authorized to post a ticket, we display the submit form
*/
} else {
global $post;
/**
* wpas_submission_form_before hook
*
* @since 3.0.0
*/
do_action('wpas_submission_form_before');
wpas_get_template('submission');
/**
* wpas_submission_form_after hook
*
* @since 3.0.0
*/
do_action('wpas_submission_form_after');
}
}
}
/**
* wpas_after_ticket_submission_form hook
*/
do_action('wpas_after_ticket_submission_form');
echo '</div>';
}
/**
* wpas_after_ticket_submit hook
*/
do_action('wpas_after_ticket_submit');
?>
</div>
<?php
/* Get buffer content */
$sc = ob_get_contents();
/* Clean the buffer */
ob_end_clean();
/* Return shortcode's content */
return $sc;
}
// Check if we need to force displaying all the replies (direct link to a specific reply for instance)
if (true === $force_all_replies) {
$replies_per_page = -1;
WPAS()->session->clean('force_all_replies');
// Clean the session
}
$args = array('posts_per_page' => $replies_per_page, 'no_found_rows' => false);
$replies = wpas_get_replies($post->ID, array('read', 'unread'), $args, 'wp_query');
if ($replies->have_posts()) {
while ($replies->have_posts()) {
$replies->the_post();
$user = get_userdata($post->post_author);
$user_role = get_the_author_meta('roles');
$user_role = $user_role[0];
$time_ago = human_time_diff(get_the_time('U', $post->ID), current_time('timestamp'));
wpas_get_template('partials/ticket-reply', array('time_ago' => $time_ago, 'user' => $user, 'post' => $post));
}
}
wp_reset_query();
?>
</tbody>
</table>
<?php
if ($replies_per_page !== -1 && (int) $replies->found_posts > $replies_per_page) {
$current = $replies->post_count;
$total = (int) $replies->found_posts;
?>
<div class="wpas-alert wpas-alert-info wpas-pagi">
<div class="wpas-pagi-loader"><?php
/**
* Registration page shortcode.
*/
function wpas_sc_client_account()
{
global $wpas_tickets, $current_user, $post;
/**
* For some reason when the user ID is set to 0
* the query returns posts whose author has ID 1.
* In order to avoid that (for non logged users)
* we set the user ID to -1 if it is 0.
*
* @var integer
*/
$author = 0 !== $current_user->ID ? $current_user->ID : -1;
// Custom Code By spgandhi@live.com
if (isset($_GET['view'])) {
$view = $_GET['view'];
} else {
$view = 'mine';
}
// End - Custom Code by spgandhi@live.com
$args = array('post_type' => 'ticket', 'post_status' => 'any', 'order' => 'DESC', 'orderby' => 'date', 'posts_per_page' => -1, 'no_found_rows' => false, 'cache_results' => false, 'update_post_term_cache' => false, 'update_post_meta_cache' => false);
// Custom Code by spgandhi@live.com
if ($view == 'mine') {
$args['author'] = $author;
} else {
if ($view == 'hmc') {
if (current_user_can('supervisor_view')) {
echo '<h3>You will see all complains here.</h3>';
} else {
if (current_user_can('hmc_view')) {
$current_user_id = wp_get_current_user()->ID;
$wing = get_user_meta($current_user_id, 'pie_dropdown_4', true);
$room = get_user_meta($current_user_id, 'pie_number_5', true);
$room_start = substr($room, 0, 1);
$args['meta_query'] = array('relation' => 'AND', array('key' => '_wpas_wing', 'value' => $wing), array('key' => '_wpas_room_no', 'value' => array($room_start * 100, $room_start * 100 + 20), 'type' => 'numeric', 'compare' => 'BETWEEN'));
echo '<h3>You will see all the complains of your floor here.</h3>';
$args['meta_key'] = '_wpas_wing';
$args['meta_value'] = $wing;
} else {
$args['author'] = $author;
}
}
} else {
$args['author'] = $author;
}
}
// End - Custom code by spgandhi@live.com
$wpas_tickets = new WP_Query($args);
/* Get the ticket content */
ob_start();
/**
* wpas_frontend_plugin_page_top is executed at the top
* of every plugin page on the front end.
*/
do_action('wpas_frontend_plugin_page_top', $post->ID, $post);
/**
* wpas_before_tickets_list hook
*/
do_action('wpas_before_tickets_list');
/* If user is not logged in we display the register form */
if (!is_user_logged_in()) {
$registration = wpas_get_option('login_page', false);
if (false !== $registration && !empty($registration) && !is_null(get_post(intval($registration)))) {
/* As the headers are already sent we can't use wp_redirect. */
echo '<meta http-equiv="refresh" content="0; url=' . get_permalink($registration) . '" />';
wpas_get_notification_markup('info', __('You are being redirected...', 'awesome-support'));
exit;
}
wpas_get_template('registration');
} else {
/**
* Get the custom template.
*/
wpas_get_template('list');
}
/**
* wpas_after_tickets_list hook
*/
do_action('wpas_after_tickets_list');
/**
* Finally get the buffer content and return.
*
* @var string
*/
$content = ob_get_clean();
return $content;
}
/**
* Ajax function that returns a number of ticket replies
*
* @since 3.3
* @return void
*/
function wpas_get_ticket_replies_ajax()
{
// Make sure we have a ticket ID to work with
if (!isset($_POST['ticket_id'])) {
echo json_encode(array('error' => esc_html__('No ticket ID given', 'awesome-support')));
die;
}
$ticket_id = (int) $_POST['ticket_id'];
$offset = isset($_POST['ticket_replies_total']) ? (int) $_POST['ticket_replies_total'] : 0;
$ticket = get_post($ticket_id);
// Make sure the ID exists
if (!is_object($ticket) || !is_a($ticket, 'WP_Post')) {
echo json_encode(array('error' => esc_html__('Invalid ticket ID', 'awesome-support')));
die;
}
// Make sure the post is actually a ticket
if ('ticket' !== $ticket->post_type) {
echo json_encode(array('error' => esc_html__('Given ID is not a ticket', 'awesome-support')));
die;
}
$number_replies = apply_filters('wpas_get_ticket_replies_ajax_replies', wpas_get_option('replies_per_page', 10));
$replies = wpas_get_replies($ticket_id, 'any', array('posts_per_page' => $number_replies, 'no_found_rows' => false, 'offset' => $offset), 'wp_query');
if (empty($replies->posts)) {
echo json_encode(array());
die;
}
$output = array('total' => (int) $replies->found_posts, 'current' => $offset + (int) $replies->post_count, 'html' => '');
$html = array();
while ($replies->have_posts()) {
$replies->the_post();
$user = get_userdata($replies->post->post_author);
$time_ago = human_time_diff(get_the_time('U', $replies->post->ID), current_time('timestamp'));
ob_start();
wpas_get_template('partials/ticket-reply', array('time_ago' => $time_ago, 'user' => $user, 'post' => $replies->post));
$reply = ob_get_contents();
ob_end_clean();
$html[] = $reply;
}
$output['html'] = implode('', $html);
echo json_encode($output);
die;
}
/**
* Load Awesome Support's theme functions if any
*
* @since 3.2.0
* @return void
*/
function wpas_load_theme_functions()
{
wpas_get_template('functions');
}
<?php
/* Get the tickets object */
global $wpas_tickets;
if ($wpas_tickets->have_posts()) {
$columns = wpas_get_tickets_list_columns();
?>
<div class="wpas wpas-ticket-list">
<?php
wpas_get_template('partials/ticket-navigation');
?>
<!-- Filters & Search tickets -->
<div class="wpas-row" id="wpas_ticketlist_filters">
<div class="wpas-one-third">
<select class="wpas-form-control wpas-filter-status">
<option value=""><?php
esc_html_e('Any status', 'awesome-support');
?>
</option>
</select>
</div>
<div class="wpas-one-third"></div>
<div class="wpas-one-third" id="wpas_filter_wrap">
<input class="wpas-form-control" id="wpas_filter" type="text" placeholder="<?php
esc_html_e('Search tickets...', 'awesome-support');
?>
">
<span class="wpas-clear-filter" title="<?php
esc_html_e('Clear Filter', 'awesome-support');
/**
* Load Awesome Support's theme functions if any
*
* @since 3.2.0
* @return void
*/
public function load_theme_functions()
{
wpas_get_template('functions');
}
/**
* Retrieve the e-mail template to use and input the content
*
* @since 3.3.3
*
* @param string $content The e-mail contents to inject into the template
*
* @return string
*/
private function get_formatted_email($content = '')
{
if (false === (bool) wpas_get_option('use_email_template', true)) {
return $content;
}
ob_start();
// Get the e-mail notification template. This template can be customized by the user.
// See https://getawesomesupport.com/documentation-new/documentation-awesome-support-core-customization/
wpas_get_template('email-notification');
$template = ob_get_contents();
// Clean buffer
ob_end_clean();
$template = str_replace('{content}', wpautop($content), $template);
// Inject content
$template = str_replace('{footer}', wpas_get_option('email_template_footer', ''), $template);
// Inject footer
$template = str_replace('{header}', wpas_get_option('email_template_header', ''), $template);
// Inject header
if ('' !== ($logo = wpas_get_option('email_template_logo', ''))) {
$logo = wp_get_attachment_image_src($logo, 'full');
$logo = '<img src="' . $logo[0] . '">';
}
$template = str_replace('{logo}', $logo, $template);
// Inject logo
return $template;
}
