function wpas_notify_close($ticket_id, $update, $user_id)
{
if (user_can($user_id, 'edit_ticket')) {
$case = 'ticket_closed_agent';
} elseif (user_can($user_id, 'create_ticket')) {
$case = 'ticket_closed_client';
} else {
$case = 'ticket_closed';
}
wpas_email_notify($ticket_id, $case);
}
public function notify_close($ticket_id)
{
wpas_email_notify($ticket_id, 'ticket_closed');
}
/**
* Save ticket custom fields.
*
* This function will save all custom fields associated
* to the ticket post type. Be it core custom fields
* or user added custom fields.
*
* @param (int) $post_id Current post ID
* @since 3.0.0
*/
public function save_ticket($post_id)
{
/* We should already being avoiding Ajax, but let's make sure */
if (defined('DOING_AUTOSAVE') && DOING_AUTOSAVE || wp_is_post_revision($post_id)) {
return;
}
if (defined('DOING_AJAX') && DOING_AJAX) {
return;
}
/* Now we check the nonce */
if (!isset($_POST[Awesome_Support_Admin::$nonce_name]) || !wp_verify_nonce($_POST[Awesome_Support_Admin::$nonce_name], Awesome_Support_Admin::$nonce_action)) {
return;
}
/* Does the current user has permission? */
if (!current_user_can('edit_ticket', $post_id)) {
return;
}
global $current_user, $wpas_cf;
/**
* Store possible logs
*/
$log = array();
/**
* If no ticket status is found we are in the situation where
* the agent is creating a ticket on behalf of the user. There are
* a couple of things that we need to do then.
*/
if ('' === ($original_status = get_post_meta($post_id, '_wpas_status', true))) {
/**
* First of all, set the ticket as open. This is very important.
*/
add_post_meta($post_id, '_wpas_status', 'open', true);
/**
* Send the confirmation e-mail to the user.
*
* @since 3.1.5
*/
wpas_email_notify($post_id, 'submission_confirmation');
}
/* Save the possible ticket reply */
if (isset($_POST['wpas_reply']) && isset($_POST['wpas_reply_ticket']) && '' != $_POST['wpas_reply']) {
/* Check for the nonce */
if (wp_verify_nonce($_POST['wpas_reply_ticket'], 'reply_ticket')) {
$user_id = $current_user->ID;
$content = wp_kses_post($_POST['wpas_reply']);
$data = apply_filters('wpas_post_reply_admin_args', array('post_content' => $content, 'post_status' => 'read', 'post_type' => 'ticket_reply', 'post_author' => $user_id, 'post_parent' => $post_id, 'ping_status' => 'closed', 'comment_status' => 'closed'));
/**
* Remove the save_post hook now as we're going to trigger
* a new one by inserting the reply (and logging the history later).
*/
remove_action('save_post_ticket', array($this, 'save_ticket'));
/**
* Fires right before a ticket reply is submitted
*
* @since 3.2.6
*
* @param int $post_id Ticket ID
* @param array $data Data to be inserted as the reply
*/
do_action('wpas_post_reply_admin_before', $post_id, $data);
/* Insert the reply in DB */
$reply = wpas_add_reply($data, $post_id);
/**
* Fires right after a ticket reply is submitted
*
* @since 3.2.6
*
* @param int $post_id Ticket ID
* @param array $data Data to be inserted as the reply
* @param bool|int Reply ID on success, false on failure
*/
do_action('wpas_post_reply_admin_after', $post_id, $data, $reply);
/* In case the insertion failed... */
if (is_wp_error($reply)) {
/* Set the redirection */
$_SESSION['wpas_redirect'] = add_query_arg(array('wpas-message' => 'wpas_reply_error'), get_permalink($post_id));
} else {
/* E-Mail the client */
$new_reply = new WPAS_Email_Notification($post_id, array('reply_id' => $reply, 'action' => 'reply_agent'));
/* The agent wants to close the ticket */
if (isset($_POST['wpas_do']) && 'reply_close' == $_POST['wpas_do']) {
/* Confirm the post type and close */
if ('ticket' == get_post_type($post_id)) {
/**
* wpas_ticket_before_close_by_agent hook
*/
do_action('wpas_ticket_before_close_by_agent', $post_id);
/* Close */
$closed = wpas_close_ticket($post_id);
/* E-Mail the client */
new WPAS_Email_Notification($post_id, array('action' => 'closed'));
/**
* wpas_ticket_closed_by_agent hook
*/
do_action('wpas_ticket_closed_by_agent', $post_id);
}
}
}
}
}
/* Now we can save the custom fields */
$wpas_cf->save_custom_fields($post_id, $_POST);
/* Log the action */
if (!empty($log)) {
wpas_log($post_id, $log);
}
/* If this was a ticket update, we need to know where to go now... */
if ('' !== $original_status) {
/* Go back to the tickets list */
if (isset($_POST['wpas_back_to_list']) && true === boolval($_POST['wpas_back_to_list']) || isset($_POST['where_after']) && 'back_to_list' === $_POST['where_after']) {
$_SESSION['wpas_redirect'] = add_query_arg(array('post_type' => 'ticket'), admin_url('edit.php'));
}
}
}
