/** function buildTicket - Builds,and returns, the major structure of the ticket to be entered.
*
* @param $i mail ID
* @param $options array options
*
* @return ticket fields array
*/
function buildTicket($i, $options = array())
{
$play_rules = isset($options['play_rules']) && $options['play_rules'];
$head = $this->getHeaders($i);
// Get Header Info Return Array Of Headers
// **Key Are (subject,to,toOth,toNameOth,from,fromName)
$tkt = array();
$tkt['_blacklisted'] = false;
// Detect if it is a mail reply
$glpi_message_match = "/GLPI-([0-9]+)\\.[0-9]+\\.[0-9]+@\\w*/";
// Check if email not send by GLPI : if yes -> blacklist
if (preg_match($glpi_message_match, $head['message_id'], $match)) {
$tkt['_blacklisted'] = true;
return $tkt;
}
// max size = 0 : no import attachments
if ($this->fields['filesize_max'] > 0) {
if (is_writable(GLPI_DOC_DIR . "/_tmp/")) {
$_FILES = $this->getAttached($i, GLPI_DOC_DIR . "/_tmp/", $this->fields['filesize_max']);
} else {
logInFile('mailgate', GLPI_DOC_DIR . "/_tmp/ is not writable");
}
}
// Who is the user ?
$tkt['_users_id_requester'] = User::getOrImportByEmail($head['from']);
$tkt["_users_id_requester_notif"]['use_notification'] = 1;
if (!$tkt['_users_id_requester']) {
$tkt["_users_id_requester_notif"]['alternative_email'] = $head['from'];
}
// Add to and cc as additional observer if user found
if (count($head['ccs'])) {
foreach ($head['ccs'] as $cc) {
if ($cc != $head['from'] && strcasecmp($cc, $this->fields['name']) && ($tmp = User::getOrImportByEmail($cc)) > 0) {
$tkt['_additional_observers'][] = array('users_id' => $tmp, 'use_notification' => 1);
}
}
}
if (count($head['tos'])) {
foreach ($head['tos'] as $to) {
if ($to != $head['from'] && strcasecmp($to, $this->fields['name']) && ($tmp = User::getOrImportByEmail($to, false)) > 0) {
$tkt['_additional_observers'][] = array('users_id' => $tmp, 'use_notification' => 1);
}
}
}
// Auto_import
$tkt['_auto_import'] = 1;
// For followup : do not check users_id = login user
$tkt['_do_not_check_users_id'] = 1;
$body = $this->getBody($i);
// Do it before using charset variable
$head['subject'] = $this->decodeMimeString($head['subject']);
$tkt['_head'] = $head;
if (!empty($this->charset) && !$this->body_converted) {
$body = encodeInUtf8($body, $this->charset);
$this->body_converted = true;
}
if (!seems_utf8($body)) {
$tkt['content'] = encodeInUtf8($body);
} else {
$tkt['content'] = $body;
}
// Add message from getAttached
if ($this->addtobody) {
$tkt['content'] .= $this->addtobody;
}
// See In-Reply-To field
if (isset($head['in_reply_to'])) {
if (preg_match($glpi_message_match, $head['in_reply_to'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
}
// See in References
if (!isset($tkt['tickets_id']) && isset($head['references'])) {
if (preg_match($glpi_message_match, $head['references'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
}
// See in title
if (!isset($tkt['tickets_id']) && preg_match('/\\[GLPI #(\\d+)\\]/', $head['subject'], $match)) {
$tkt['tickets_id'] = intval($match[1]);
}
// Found ticket link
if (isset($tkt['tickets_id'])) {
// it's a reply to a previous ticket
$job = new Ticket();
// Check if ticket exists and users_id exists in GLPI
/// TODO check if users_id have right to add a followup to the ticket
if ($job->getFromDB($tkt['tickets_id']) && $job->fields['status'] != 'closed' && ($tkt['_users_id_requester'] > 0 || Ticket_User::isAlternateEmailForTicket($tkt['tickets_id'], $head['from']))) {
$content = explode("\n", $tkt['content']);
$tkt['content'] = "";
$first_comment = true;
$to_keep = array();
foreach ($content as $ID => $val) {
if (isset($val[0]) && $val[0] == '>') {
// Delete line at the top of the first comment
if ($first_comment) {
$first_comment = false;
if (isset($to_keep[$ID - 1])) {
unset($to_keep[$ID - 1]);
}
}
} else {
$to_keep[$ID] = $ID;
}
}
foreach ($to_keep as $ID) {
$tkt['content'] .= $content[$ID] . "\n";
}
// Do not play rules for followups : WRONG : play rules only for refuse options
//$play_rules = false;
} else {
// => to handle link in Ticket->post_addItem()
$tkt['_linkedto'] = $tkt['tickets_id'];
unset($tkt['tickets_id']);
}
}
$tkt['name'] = $this->textCleaner($head['subject']);
if (!isset($tkt['tickets_id'])) {
// Which entity ?
//$tkt['entities_id']=$this->fields['entities_id'];
//$tkt['Subject']= $head['subject']; // not use for the moment
// Medium
$tkt['urgency'] = "3";
// No hardware associated
$tkt['itemtype'] = "";
// Mail request type
} else {
// Reopen if needed
$tkt['add_reopen'] = 1;
}
$tkt['requesttypes_id'] = RequestType::getDefault('mail');
$tkt['content'] = clean_cross_side_scripting_deep(html_clean($tkt['content']));
if ($play_rules) {
$rule_options['ticket'] = $tkt;
$rule_options['headers'] = $head;
$rule_options['mailcollector'] = $options['mailgates_id'];
$rule_options['_users_id_requester'] = $tkt['_users_id_requester'];
$rulecollection = new RuleMailCollectorCollection();
$output = $rulecollection->processAllRules(array(), array(), $rule_options);
// New ticket : compute all
if (!isset($tkt['tickets_id'])) {
foreach ($output as $key => $value) {
$tkt[$key] = $value;
}
} else {
// Followup only copy refuse data
$tobecopied = array('_refuse_email_no_response', '_refuse_email_with_response');
foreach ($tobecopied as $val) {
if (isset($output[$val])) {
$tkt[$val] = $output[$val];
}
}
}
}
$tkt = addslashes_deep($tkt);
return $tkt;
}
function sendNotification($options = array())
{
global $LANG;
$mmail = new self();
$mmail->AddCustomHeader("Auto-Submitted: auto-generated");
$mmail->SetFrom($options['from'], $options['fromname']);
if ($options['replyto']) {
$mmail->AddReplyTo($options['replyto'], $options['replytoname']);
}
$mmail->Subject = $options['subject'];
if (empty($options['content_html'])) {
$mmail->isHTML(false);
$mmail->Body = $options['content_text'];
} else {
$mmail->isHTML(true);
$mmail->Body = $options['content_html'];
$mmail->AltBody = $options['content_text'];
}
$mmail->AddAddress($options['to'], $options['toname']);
$mmail->MessageID = "<GLPI-" . $options["items_id"] . "." . time() . "." . rand() . "@" . php_uname('n') . ">";
$messageerror = $LANG['mailing'][47];
if (!$mmail->Send()) {
$senderror = true;
addMessageAfterRedirect($messageerror . "<br>" . $mmail->ErrorInfo, true);
} else {
logInFile("mail", $LANG['tracking'][38] . " " . $options['to'] . " : " . $options['subject'] . "\n");
}
$mmail->ClearAddresses();
return true;
}
/**
* Specific error handler in Normal mode
*
* @param $errno integer: level of the error raised.
* @param $errmsg string: error message.
* @param $filename string: filename that the error was raised in.
* @param $linenum integer: line number the error was raised at.
* @param $vars array: that points to the active symbol table at the point the error occurred.
**/
function userErrorHandlerNormal($errno, $errmsg, $filename, $linenum, $vars)
{
// Date et heure de l'erreur
$errortype = array(E_ERROR => 'Error', E_WARNING => 'Warning', E_PARSE => 'Parsing Error', E_NOTICE => 'Notice', E_CORE_ERROR => 'Core Error', E_CORE_WARNING => 'Core Warning', E_COMPILE_ERROR => 'Compile Error', E_COMPILE_WARNING => 'Compile Warning', E_USER_ERROR => 'User Error', E_USER_WARNING => 'User Warning', E_USER_NOTICE => 'User Notice', E_STRICT => 'Runtime Notice', 4096 => 'Catchable Fatal Error', 8192 => 'Deprecated function', 16384 => 'User deprecated function');
// Les niveaux qui seront enregistrés
$user_errors = array(E_USER_ERROR, E_USER_NOTICE, E_USER_WARNING);
$err = $errortype[$errno] . "({$errno}): {$errmsg}\n";
if (in_array($errno, $user_errors)) {
$err .= "Variables:" . wddx_serialize_value($vars, "Variables") . "\n";
}
if (function_exists("debug_backtrace")) {
$err .= "Backtrace :\n";
$traces = debug_backtrace();
foreach ($traces as $trace) {
if (isset($trace["file"]) && isset($trace["line"])) {
$err .= $trace["file"] . ":" . $trace["line"] . "\t\t" . (isset($trace["class"]) ? $trace["class"] : "") . (isset($trace["type"]) ? $trace["type"] : "") . (isset($trace["function"]) ? $trace["function"] . "()" : "") . "\n";
}
}
} else {
$err .= "Script: {$filename}, Line: {$linenum}\n";
}
// sauvegarde de l'erreur, et mail si c'est critique
logInFile("php-errors", $err . "\n");
return $errortype[$errno];
}
/**
* Execute a MySQL query
*
* @param $query Query to execute
*
* @return Query result handler
**/
function query($query)
{
global $CFG_GLPI, $DEBUG_SQL, $SQL_TOTAL_REQUEST;
if ($_SESSION['glpi_use_mode'] == DEBUG_MODE && $CFG_GLPI["debug_sql"]) {
$SQL_TOTAL_REQUEST++;
$DEBUG_SQL["queries"][$SQL_TOTAL_REQUEST] = $query;
$TIMER = new Timer();
$TIMER->start();
}
$res = @mysql_query($query, $this->dbh);
if (!$res) {
$this->connect();
$res = mysql_query($query, $this->dbh);
if (!$res) {
$error = "*** MySQL query error : \n***\nSQL: " . addslashes($query) . "\nError: " . mysql_error() . "\n";
if (function_exists("debug_backtrace")) {
$error .= "Backtrace :\n";
$traces = debug_backtrace();
foreach ($traces as $trace) {
$error .= (isset($trace["file"]) ? $trace["file"] : "") . " :" . (isset($trace["line"]) ? $trace["line"] : "") . "\t\t" . (isset($trace["class"]) ? $trace["class"] : "") . (isset($trace["type"]) ? $trace["type"] : "") . (isset($trace["function"]) ? $trace["function"] . "()" : "") . "\n";
}
} else {
$error .= "Script : ";
}
$error .= $_SERVER["SCRIPT_FILENAME"] . "\n";
logInFile("sql-errors", $error . "\n");
if ($_SESSION['glpi_use_mode'] == DEBUG_MODE && $CFG_GLPI["debug_sql"]) {
$DEBUG_SQL["errors"][$SQL_TOTAL_REQUEST] = $this->error();
}
}
}
if ($_SESSION['glpi_use_mode'] == DEBUG_MODE && $CFG_GLPI["debug_sql"]) {
$TIME = $TIMER->getTime();
$DEBUG_SQL["times"][$SQL_TOTAL_REQUEST] = $TIME;
}
return $res;
}
/**
* Launch the need cron tasks
*
* @param $mode (internal/external, <0 to force)
* @param $max number of task to launch ()
* @param $name of task to run
*
* @return the name of last task launched
**/
public static function launch($mode, $max = 1, $name = '')
{
$taskname = '';
if (self::get_lock()) {
$crontask = new self();
for ($i = 1; $i <= $max; $i++) {
$prefix = ($mode == self::MODE_EXTERNAL ? 'External' : 'Internal') . " #{$i}: ";
if ($crontask->getNeedToRun($mode, $name)) {
$_SESSION["glpicronuserrunning"] = "cron_" . $crontask->fields['name'];
if ($plug = isPluginItemType($crontask->fields['itemtype'])) {
Plugin::load($plug['plugin'], true);
}
$fonction = array($crontask->fields['itemtype'], 'cron' . $crontask->fields['name']);
if (is_callable($fonction)) {
if ($crontask->start()) {
// Lock in DB + log start
$taskname = $crontask->fields['name'];
logInFile('cron', $prefix . "Launch " . $crontask->fields['name'] . "\n");
$retcode = call_user_func($fonction, $crontask);
$crontask->end($retcode);
// Unlock in DB + log end
} else {
logInFile('cron', $prefix . "Can't start " . $crontask->fields['name'] . "\n");
}
} else {
if (is_array($fonction)) {
$fonction = implode('::', $fonction);
}
logInFile('php-errors', "Undefined function '{$fonction}' (for cron)\n");
logInFile('cron', $prefix . "Can't start " . $crontask->fields['name'] . "\nUndefined function '{$fonction}'\n");
}
} else {
if ($i == 1) {
logInFile('cron', $prefix . "Nothing to launch\n");
}
}
}
// end for
$_SESSION["glpicronuserrunning"] = '';
self::release_lock();
} else {
logInFile('cron', "Can't get DB lock'\n");
}
return $taskname;
}
/**
* Function used to generate gif of rrdtool graph
*
* @param type $itemtype
* @param type $items_id
* @param type $time
*/
function displayGLPIGraph($rrdtool_template, $itemtype, $items_id, $timezone, $time = '1d', $width = '470')
{
$filename = GLPI_PLUGIN_DOC_DIR . "/monitoring/templates/" . $rrdtool_template . "_graph.json";
if (!file_exists($filename)) {
return;
}
$a_json = json_decode(file_get_contents($filename));
$timezonefile = str_replace("+", ".", $timezone);
// Manage timezones
$converttimezone = '0';
if (strstr($timezone, '-')) {
$timezone_temp = str_replace("-", "", $timezone);
$converttimezone = $timezone_temp * 3600;
$timezone = str_replace("-", "+", $timezone);
} else {
if (strstr($timezone, '+')) {
$timezone_temp = str_replace("+", "", $timezone);
$converttimezone = $timezone_temp * 3600;
$timezone = str_replace("+", "-", $timezone);
}
}
$opts = "";
$opts .= ' --start -' . $time;
$opts .= " --title '" . $a_json->data[0]->labels[0]->title . "'";
// $opts .= " --vertical-label '".$a_json->data->labels->vertical-label."'";
$opts .= " --width " . $width;
$opts .= " --height 200";
foreach ($a_json->data[0]->miscellaneous[0]->color as $color) {
$opts .= " --color " . $color;
}
if ($a_json->data[0]->limits[0]->{"upper-limit"} != "") {
$opts .= " --upper-limit " . $a_json->data[0]->limits[0]->{"upper-limit"};
}
if ($a_json->data[0]->limits[0]->{"lower-limit"} != "") {
$opts .= " --lower-limit " . $a_json->data[0]->limits[0]->{"lower-limit"};
}
if ($a_json->data[0]->{"y-axis"}[0]->{"units-exponent"} != "") {
$opts .= " --units-exponent " . $a_json->data[0]->{"y-axis"}[0]->{"units-exponent"};
}
if ($a_json->data[0]->{"y-axis"}[0]->{"units"} != "") {
$opts .= " --units " . $a_json->data[0]->{"y-axis"}[0]->{"units"};
}
foreach ($a_json->data[0]->data as $data) {
$data = str_replace("[[RRDFILE]]", GLPI_PLUGIN_DOC_DIR . "/monitoring/" . $itemtype . "-" . $items_id . ".rrd", $data);
if (strstr($time, "d") or strstr($time, "h")) {
$data = str_replace("AVERAGE", "LAST", $data);
}
if (strstr($data, "DEF") and !strstr($data, "CDEF") and $converttimezone != '0') {
$data = $data . ':start=-' . $time . $timezone . 'h:end=' . $timezone . 'h';
}
$opts .= " " . $data;
if (strstr($data, "DEF") and !strstr($data, "CDEF") and $converttimezone != '0') {
$a_explode = explode(":", $data);
$a_name = explode("=", $a_explode[1]);
$opts .= " SHIFT:" . $a_name[0] . ":" . $converttimezone;
}
}
//$ret = rrd_graph(GLPI_PLUGIN_DOC_DIR."/monitoring/".$itemtype."-".$items_id."-".$time.".gif", $opts, count($opts));
if (file_exists(GLPI_PLUGIN_DOC_DIR . "/monitoring/" . $itemtype . "-" . $items_id . ".rrd")) {
$ret = '0';
ob_start();
$end = '';
if (preg_match('/^windows/i', php_uname())) {
session_write_close();
$end = ' && exit';
}
system(PluginMonitoringConfig::getRRDPath() . "/rrdtool graph " . GLPI_PLUGIN_DOC_DIR . "/monitoring/" . $itemtype . "-" . $items_id . "-" . $time . $timezonefile . ".gif " . $opts . $end, $ret);
ob_end_clean();
if (isset($ret) and $ret != '0') {
$displaytext = "Create error: {$ret} for " . PluginMonitoringConfig::getRRDPath() . "/rrdtool graph " . GLPI_PLUGIN_DOC_DIR . "/monitoring/" . $itemtype . "-" . $items_id . "-" . $time . $timezonefile . ".gif " . $opts . "\n";
logInFile("plugin_monitoring_rrdtool", $displaytext);
echo $displaytext;
}
}
return true;
}
