if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_faq::get_faq_products_rel(), 'faq_product_id', $ticket['faq_product_id']);
_h('Use this to link a ticket to a product. Set products in Settings > FAQ. This allows you to have different FAQ items for different products. Users are shown the FAQ items before submitting a support ticket.');
} else {
echo friendly_key(module_faq::get_faq_products_rel(), $ticket['faq_product_id']);
}
// show a button that does a jquery popup with the list of faq items and an option to create new one.
//if(module_faq::can_i('edit','FAQ')){ echo ' ';
echo popup_link('<a href="' . module_faq::link_open_list($ticket['faq_product_id']) . '">' . _l('FAQ') . '</a>', array('force' => true, 'width' => 1100, 'height' => 600));
//}
}));
}
if (module_config::c('ticket_support_accounts', 1) && module_ticket::get_accounts_rel()) {
$fieldset_data['elements'][] = array('title' => _l('Account'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'ticket_account_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['ticket_account_id'] : friendly_key(module_ticket::get_accounts_rel(), $ticket['ticket_account_id']), 'options' => module_ticket::get_accounts_rel())));
}
$fieldset_data['elements'][] = array('title' => _l('Status'), 'fields' => array(array('type' => module_ticket::can_edit_tickets() ? 'select' : 'html', 'name' => 'status_id', 'value' => module_ticket::can_edit_tickets() ? $ticket['status_id'] : friendly_key(module_ticket::get_statuses(), $ticket['status_id']), 'options' => module_ticket::get_statuses())));
if (module_ticket::can_edit_tickets() || module_config::c('ticket_allow_priority_selection', 0)) {
$priorities = module_ticket::get_ticket_priorities();
if (!module_ticket::can_edit_tickets() && isset($priorities[_TICKET_PRIORITY_STATUS_ID]) && $ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
unset($priorities[_TICKET_PRIORITY_STATUS_ID]);
}
$fieldset_data['elements'][] = array('title' => _l('Priority'), 'fields' => array(array('type' => 'select', 'name' => 'priority', 'value' => $ticket['priority'], 'blank' => false, 'options' => $priorities)));
}
$fieldset_data['extra_settings'] = array('owner_table' => 'ticket', 'owner_key' => 'ticket_id', 'owner_id' => $ticket['ticket_id'], 'layout' => 'table_row', 'allow_new' => module_extra::can_i('create', 'Tickets'), 'allow_edit' => module_extra::can_i('edit', 'Tickets'));
echo module_form::generate_fieldset($fieldset_data);
unset($fieldset_data);
$done_messages = false;
if (class_exists('module_mobile', false)) {
if (module_mobile::is_mobile_browser()) {
// we're on mobile, display the ticket messages here:
$tickets_in_reverse = false;
public static function get_replace_fields($ticket_id, $ticket_data = array())
{
if (!$ticket_data) {
$ticket_data = module_ticket::get_ticket($ticket_id);
}
$staff_user_id = $ticket_data['assigned_user_id'] ? $ticket_data['assigned_user_id'] : module_config::c('ticket_default_user_id', 1);
$to = module_user::get_user($staff_user_id);
//$ticket_data['assigned_user_id']);
$ticket_data['staff_name'] = $to['name'] . ' ' . $to['last_name'];
$ticket_data['ticket_number'] = module_ticket::ticket_number($ticket_data['ticket_id']);
$ticket_contact = module_user::get_user($ticket_data['user_id'], false);
$ticket_data['contact_name'] = (isset($ticket_contact['name']) ? $ticket_contact['name'] . ' ' : '') . (isset($ticket_contact['last_name']) ? $ticket_contact['last_name'] : '');
$ticket_data['contact_fname'] = isset($ticket_contact['name']) ? $ticket_contact['name'] : '';
$ticket_data['contact_lname'] = isset($ticket_contact['last_name']) ? $ticket_contact['last_name'] : '';
// addition. find all extra keys for this ticket and add them in.
// we also have to find any EMPTY extra fields, and add those in as well.
if (class_exists('module_extra', false) && module_extra::is_plugin_enabled()) {
$all_extra_fields = module_extra::get_defaults('ticket');
foreach ($all_extra_fields as $e) {
$ticket_data[$e['key']] = _l('N/A');
}
// and find the ones with values:
$extras = module_extra::get_extras(array('owner_table' => 'ticket', 'owner_id' => $ticket_id));
foreach ($extras as $e) {
$ticket_data[$e['extra_key']] = $e['extra'];
}
}
if (isset($ticket_data['faq_product_id']) && (int) $ticket_data['faq_product_id'] > 0) {
$ticket_data['faq_product'] = friendly_key(module_faq::get_faq_products_rel(), $ticket_data['faq_product_id']);
} else {
$ticket_data['faq_product'] = _l('N/A');
}
// find any extra keys (defined in the db for ticket submission, not the module_extra extra keys)
$extras = module_ticket::get_ticket_extras_keys();
if (count($extras)) {
foreach ($extras as $extra) {
$key = strtolower($extra['key']);
if (!isset($ticket_data[$key])) {
$ticket_data[$key] = isset($ticket_data['extra_data'][$extra['ticket_data_key_id']]) ? $ticket_data['extra_data'][$extra['ticket_data_key_id']]['value'] : '';
}
}
}
return $ticket_data;
}
</td>
</tr>
<?php
}
?>
<?php
if (module_ticket::can_edit_tickets()) {
?>
<tr>
<th>
<?php
_e('Change status %s to:', friendly_key(module_ticket::get_statuses(), $ticket['status_id']));
?>
</th>
<td align="left">
<?php
$current_status = $ticket['status_id'];
//if ( count( $ticket_messages ) ) {
if ($ticket_message_count) {
if ($current_status <= 2) {
//$current_status = 3; // change to replied
$current_status = module_config::c('ticket_reply_status_id', _TICKET_STATUS_RESOLVED_ID);
// resolved
} else {
//$current_status = 5; // change to in progress
$current_status = module_config::c('ticket_reply_status_id', _TICKET_STATUS_RESOLVED_ID);
}
?>
<tr>
<th>
<?php
echo _l('Status');
?>
</th>
<td>
<?php
if (module_ticket::can_edit_tickets()) {
echo print_select_box(module_ticket::get_statuses(), 'status_id', $ticket['status_id']);
} else {
echo friendly_key(module_ticket::get_statuses(), $ticket['status_id']);
}
?>
</td>
</tr>
<?php
if (module_ticket::can_edit_tickets() || module_config::c('ticket_allow_priority_selection', 0)) {
$priorities = module_ticket::get_ticket_priorities();
if (!module_ticket::can_edit_tickets() && isset($priorities[_TICKET_PRIORITY_STATUS_ID]) && $ticket['priority'] != _TICKET_PRIORITY_STATUS_ID) {
unset($priorities[_TICKET_PRIORITY_STATUS_ID]);
}
?>
<tr>