$id_incident_field = get_db_value('id', 'tincident_type_field', 'id_incident_type', $id_incident_type);
process_sql_insert('tincident_field_data', $values_insert);
}
}
// ATTACH A FILE IF IS PROVIDED
$upfiles = json_decode(safe_output($upfiles), true);
if (!empty($upfiles)) {
include_once 'include/functions_workunits.php';
foreach ($upfiles as $file) {
if (is_array($file)) {
if ($file['description']) {
$file_description = $file['description'];
} else {
$file_description = __('No description available');
}
$file_result = attach_incident_file($id, $file["location"], $file_description, false, $file["name"]);
}
}
}
// If the ticket creation is successful, redirect the page to the ticket dashboard detail of the new ticket
echo "<script type=\"text/javascript\">";
echo "document.location.search= \"?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id={$id}\"";
echo "</script>";
exit;
} else {
$result_msg = '<h3 class="error">' . __('Could not be created') . '</h3>';
}
}
}
if (defined('AJAX')) {
echo $result_msg;
ui_print_error_message(__('Ticket not found'));
exit;
}
// GET ACTION PARAMETERS
$upload_file = get_parameter('upload_file');
$add_workunit = get_parameter('add_workunit');
// ACTIONS
if($upload_file) {
$filename = get_parameter('upfile');
$file_description = get_parameter('description',__('No description available'));
$file_temp = sys_get_temp_dir()."/$filename";
$result = attach_incident_file ($incident_id, clean_output($file_temp), $file_description);
echo $result;
$active_tab = 'files';
}
if($add_workunit) {
$note = get_parameter('note');
$public = 1;
$timeused = "0.05";
$result = create_workunit ($incident_id, $note, $config["id_user"], $timeused, 0, "", $public, 0);
if($result) {
ui_print_success_message(__('Workunit added'));
$id_incident_field = get_db_value('id', 'tincident_type_field', 'id_incident_type', $id_incident_type);
process_sql_insert('tincident_field_data', $values_insert);
}
}
} else {
$result_msg = ui_print_error_message(__('Could not be created'), '', true);
}
echo $result_msg;
// ATTACH A FILE IF IS PROVIDED
$upfile = get_parameter('upfile');
$file_description = get_parameter('file_description');
if ($upfile != '') {
$filename = get_parameter('upfile');
$file_description = get_parameter('file_description', __('No description available'));
$file_temp = sys_get_temp_dir() . "/{$filename}";
$result = attach_incident_file($id, $file_temp, $file_description);
echo $result;
$active_tab = 'files';
}
}
echo '<h1>' . __('My tickets') . '</h1>';
$statuses = get_indicent_status();
$statuses[-10] = __("Not closed");
$resolutions = get_incident_resolutions();
// FILTER
// GET FILTER PARAMETERS
$status = get_parameter('status', 0);
$search = get_parameter('search', '');
unset($table);
$table->class = 'result_table';
$table->width = '98%';
public function insertIncidentFile($file)
{
$system = System::getInstance();
if (include_once $system->getConfig('homedir') . "/include/functions_incidents.php") {
include_once $system->getConfig('homedir') . "/include/functions_workunits.php";
$filename = $_FILES[$file]['name'];
$filename = str_replace(" ", "_", $filename);
$filename = filter_var($filename, FILTER_SANITIZE_URL);
// Replace conflictive characters
$correct_file_path = sys_get_temp_dir() . "/{$filename}";
$file_tmp = $_FILES[$file]['tmp_name'];
if (rename($file_tmp, $correct_file_path)) {
$file_path = $correct_file_path;
} else {
$file_path = $file_tmp;
}
$description_file = (string) $system->getRequest('description_file', '');
$result = attach_incident_file($this->id_incident, $file_path, $description_file);
if (preg_match("/" . __('File added') . "/i", $result)) {
$return = true;
} else {
$return = false;
}
} else {
$return = false;
}
return $return;
}
