if ($_REQUEST['step'] == 2) {
if (!empty($_POST['departmentid'])) {
// get priorities of 'public' type only
$_ticketPriorityContainer = kyTicketPriority::getAll()->filterByType(kyTicketPriority::TYPE_PUBLIC)->orderByDisplayOrder();
$_ticketPriorities = [];
foreach ($_ticketPriorityContainer as $_ticketPriorityObject) {
$_ticketPriority['priorityid'] = $_ticketPriorityObject->getId();
$_ticketPriority['title'] = $_ticketPriorityObject->getTitle();
$_ticketPriorities[] = $_ticketPriority;
}
$smarty->assign('_ticketPriorities', $_ticketPriorities);
//Get Ticket Custom fields
$_customFieldObjectContainer = kyCustomFieldDefinition::getAll();
$_customFields = [];
foreach ($_customFieldObjectContainer as $_customFieldObject) {
$_customFields[$_customFieldObject->getGroupId()][] = RenderCustomField($_customFieldObject, MODE_INSERT);
}
// Custom field groups
$_customFieldGroupContainer = [];
// fetch custom field groups based on selected department
$_customFieldGroupObjectContainer = kyCustomFieldGroup::getAll(['departmentid' => $_POST['departmentid']])->filterByGroupType([kyCustomFieldGroup::GROUP_STAFFTICKET, kyCustomFieldGroup::GROUP_STAFFUSERTICKET, kyCustomFieldGroup::GROUP_USERTICKET]);
foreach ($_customFieldGroupObjectContainer as $_customFieldGroupObject) {
if (isset($_customFields[$_customFieldGroupObject->getId()])) {
$_customFieldGroup = [];
$_customFieldGroup['title'] = $_customFieldGroupObject->getTitle();
$_customFieldGroup['_fields'] = $_customFields[$_customFieldGroupObject->getId()];
$_customFieldGroupContainer[$_customFieldGroupObject->getId()] = $_customFieldGroup;
}
}
$smarty->assign('_customFieldGroupContainer', $_customFieldGroupContainer);
$smarty->assign('_ticketFormURL', WHMCS_URL . 'submitticket.php?step=3');
$_ticketAttachment['name'] = $_attachmentObject->getFileName();
$_ticketAttachment['size'] = FormattedSize($_attachmentObject->getFileSize());
$_fileExtension = mb_strtolower(substr($_ticketAttachment['name'], strrpos($_ticketAttachment['name'], '.') + 1));
$_mimeData = GetMimeData($_fileExtension);
$_attachmentIcon = 'icon_file.gif';
if (isset($_mimeData[1])) {
$_attachmentIcon = $_mimeData[1];
}
$_ticketAttachment['icon'] = $_attachmentIcon;
$_ticketAttachment['link'] = WHMCS_URL . 'viewticket.php?tid=' . $_GET['ticketid'] . '&aid=' . $_attachmentObject->getId();
$_ticketAttachmentContainer[] = $_ticketAttachment;
}
$_ticketPost['attachments'] = $_ticketAttachmentContainer;
$_ticketPostContainer[$_ticketPost['ticketpostid']] = $_ticketPost;
}
//Process customfields
$_customFieldGroupContainer = array();
$_customFieldGroupObjectContainer = $_ticketObject->getCustomFieldGroups();
foreach ($_customFieldGroupObjectContainer as $_customFieldGroupObject) {
$_customFieldGroup['title'] = $_customFieldGroupObject->getTitle();
$_customFieldGroup['_fields'] = array();
$_customFieldObjectContainer = $_customFieldGroupObject->getFields();
foreach ($_customFieldObjectContainer as $_customFieldObject) {
$_customFieldGroup['_fields'][] = RenderCustomField($_customFieldObject, MODE_EDIT);
}
$_customFieldGroupContainer[$_customFieldGroupObject->getId()] = $_customFieldGroup;
}
$smarty->assign('_ticketContainer', $_ticketContainer);
$smarty->assign('_ticketPostContainer', $_ticketPostContainer);
$smarty->assign('_customFieldGroupContainer', $_customFieldGroupContainer);
}
