/**
* GetData function of the widget
* @return null
*/
function getData()
{
// get srID
if (!($srID = intval(URL::getParameter('sr_id')))) {
$incidentID = URL::getParameter('i_id');
if (!($incidentID = intval(URL::getParameter('i_id')))) {
echo $this->reportError('Invalid i_id');
return;
}
$incident = RNCPHP\Incident::fetch(intval($incidentID));
if (!is_null($incident)) {
$srID = $incident->CustomFields->Accelerator->ebs_sr_id;
}
}
// render data to javascript
$this->data['js']['sr_id'] = $srID;
$this->data['js']['ext_server_type'] = $this->extServerType;
$this->data['js']['development_mode'] = IS_DEVELOPMENT;
}
/**
* PostIncidentCreateHook for Siebel handles two differenct cases based on if the sr_id is empty
* 1. if sr_id is empty, the hook is for incident created through the 'Ask a New Question' page
* 2. otherwise, the hoos is incident created based on a legacy SR
* @param array &$hookData HookData
*/
function postIncidentCreateHook(array &$hookData)
{
$incidentID = $hookData['data']->ID;
if (!($incident = RNCPHP\Incident::fetch(intval($incidentID)))) {
$this->log->error("Unable to get Incident#{$incidentID}", __METHOD__, array(null, $this->contact));
} else {
$this->log->debug("Incident #{$incidentID} has been created in CP", __METHOD__, array($incident, $this->contact));
}
// check if the incident has been associated with a SR
if ($srID = $incident->CustomFields->Accelerator->siebel_sr_id) {
$this->createIncidentToLinkWithSR($srID, $incident);
} else {
$this->createSRFromCPToLinkWithIncident($incident);
}
}
/**
* PostIncidentCreateHook for EBS handles two differenct cases based on if the sr_id is empty
* 1. if sr_id is empty, the hook function is for Incident created through the 'Ask a New Question' page
* 2. otherwise, the hook function is for Incident created based on a legacy SR
* @param array &$hookData HookData which contains the incident
*/
function postIncidentCreateHook(array &$hookData)
{
// fetch incident by ID
$incidentID = $hookData['data']->ID;
if (!($incident = RNCPHP\Incident::fetch(intval($incidentID)))) {
$this->log->error("Unable to get Incident#{$incidentID}", __METHOD__, array(null, $this->contact));
} else {
$this->log->debug("Incident#{$incidentID} has been created in CP", __METHOD__, array($incident, $this->contact));
}
// add additinal field to the newly created incident
$this->addAdditionalFieldsToIncident($incident);
// talk with EBS server
if (!($srID = $incident->CustomFields->Accelerator->ebs_sr_id)) {
$this->createSRToLinkWithIncident($incident);
} else {
$this->createNoteAndUpdateSR($srID, $incident);
}
}
