/**
* Process submitted leave message form.
*
* Send message to operator email and create special meil thread.
* @param array $args Associative array of arguments. It must contains the
* following keys:
* - 'threadId': for this function this param equals to null;
* - 'token': for this function this param equals to null;
* - 'name': string, user name;
* - 'email': string, user email;
* - 'message': string, user message;
* - 'info': string, some info about user;
* - 'referrer': string, page user came from;
* - 'captcha': string, captcha value;
* - 'groupId': selected group id.
*
* @throws \Mibew\RequestProcessor\ThreadProcessorException Can throw an
* exception if captcha or email is wrong.
*/
protected function apiProcessLeaveMessage($args)
{
// Check captcha
if (Settings::get('enablecaptcha') == '1' && can_show_captcha()) {
$captcha = $args['captcha'];
$original = isset($_SESSION[SESSION_PREFIX . 'mibew_captcha'])
? $_SESSION[SESSION_PREFIX . 'mibew_captcha']
: '';
unset($_SESSION[SESSION_PREFIX . 'mibew_captcha']);
if (empty($original) || empty($captcha) || $captcha != $original) {
throw new ThreadProcessorException(
getlocal('The letters you typed don\'t match the letters that were shown in the picture.'),
ThreadProcessorException::ERROR_WRONG_CAPTCHA
);
}
}
// Get form fields
$email = $args['email'];
$name = $args['name'];
$message = $args['message'];
$info = $args['info'];
$referrer = $args['referrer'];
if (!MailUtils::isValidAddress($email)) {
throw new ThreadProcessorException(
wrong_field("Your email"),
ThreadProcessorException::ERROR_WRONG_EMAIL
);
}
// Verify group id
$group_id = '';
if (Settings::get('enablegroups') == '1') {
if (preg_match("/^\d{1,8}$/", $args['groupId']) != 0) {
$group = group_by_id($args['groupId']);
if ($group) {
$group_id = $args['groupId'];
}
}
}
// Create thread for left message
$remote_host = get_remote_host();
$user_browser = $_SERVER['HTTP_USER_AGENT'];
$visitor = visitor_from_request();
// Get message locale
$message_locale = Settings::get('left_messages_locale');
if (!locale_is_available($message_locale)) {
$message_locale = get_home_locale();
}
// Create thread
$thread = new Thread();
$thread->groupId = $group_id;
$thread->userName = $name;
$thread->remote = $remote_host;
$thread->referer = $referrer;
$thread->locale = get_current_locale();
$thread->userId = $visitor['id'];
$thread->userAgent = $user_browser;
$thread->state = Thread::STATE_LEFT;
$thread->closed = time();
$thread->save();
// Send some messages
if ($referrer) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('Vistor came from page {0}', array($referrer), get_current_locale(), true)
);
}
if ($email) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('E-Mail: {0}', array($email), get_current_locale(), true)
);
}
if ($info) {
$thread->postMessage(
Thread::KIND_FOR_AGENT,
getlocal('Info: {0}', array($info), get_current_locale(), true)
);
}
$thread->postMessage(Thread::KIND_USER, $message, array('name' => $name));
// Get email for message
$inbox_mail = get_group_email($group_id);
if (empty($inbox_mail)) {
$inbox_mail = Settings::get('email');
}
// Send email
if ($inbox_mail) {
// Prepare message to send by email
$mail_template = MailTemplate::loadByName('leave_message', $message_locale);
if (!$mail_template) {
trigger_error(
'Cannot send e-mail because "leave_message" mail template cannot be loaded.',
E_USER_WARNING
);
return;
}
$subject = $mail_template->buildSubject(array($args['name']));
$body = $mail_template->buildBody(array(
$args['name'],
$email,
$message,
($info ? $info . "\n" : ""),
));
// Send
$this->getMailerFactory()->getMailer()->send(
MailUtils::buildMessage($inbox_mail, $email, $subject, $body)
);
}
}
/**
* Invite visitor by operator
*
* Triggers {@link \Mibew\EventDispatcher\Events::INVITATION_CREATE} event.
*
* @param int $visitor_id ID of the visitor, who must be invited.
* @param array $operator Info for operator who invite the visitor
* @return Thread|boolean Thread object related with invitation or boolean
* false on failure
*/
function invitation_invite($visitor_id, $operator)
{
// Check if visitor already invited
$invitation_state = invitation_state($visitor_id);
if ($invitation_state['invited']) {
return false;
}
// Get visitor info
$visitor = track_get_visitor_by_id($visitor_id);
// Get last page visited by the visitor
$visitor_path = track_get_path($visitor);
ksort($visitor_path);
$last_visited_page = array_pop($visitor_path);
// Get visitor details
$visitor_details = track_retrieve_details($visitor);
// Get some operator's info
$operator_name = get_operator_name($operator);
// Create thread for invitation
$thread = new Thread();
// Populate thread and save it
$thread->agentId = $operator['operatorid'];
$thread->agentName = $operator_name;
$thread->userName = $visitor['username'];
$thread->remote = $visitor_details['remote_host'];
$thread->referer = $last_visited_page;
// User's locale is unknown, set operator locale to the thread
$thread->locale = get_current_locale();
$thread->userId = $visitor['userid'];
$thread->userAgent = $visitor_details['user_agent'];
$thread->state = Thread::STATE_INVITED;
$thread->invitationState = Thread::INVITATION_WAIT;
$thread->save();
$db = Database::getInstance();
$db->query("UPDATE {sitevisitor} set " . "invitations = invitations + 1, " . "threadid = :thread_id " . "WHERE visitorid = :visitor_id", array(':thread_id' => $thread->id, ':visitor_id' => $visitor_id));
// Send some messages
$thread->postMessage(Thread::KIND_FOR_AGENT, getlocal('Operator {0} invites visitor at {1} page', array($operator_name, $last_visited_page), get_current_locale(), true));
$thread->postMessage(Thread::KIND_AGENT, getlocal('Hello, how can I help you?', null, get_current_locale(), true), array('name' => $operator_name, 'operator_id' => $operator['operatorid']));
// Let plugins know about the invitation.
$args = array('invitation' => $thread);
EventDispatcher::getInstance()->triggerEvent(Events::INVITATION_CREATE, $args);
return $thread;
}
/**
* Redirects a chat thread to the operator with the specified ID.
*
* @param \Mibew\Thread $thread Chat thread to redirect.
* @param int $group_id ID of the target operator.
* @return boolean True if the thread was redirected and false on failure.
*/
protected function redirectToOperator(Thread $thread, $operator_id)
{
if ($thread->state != Thread::STATE_CHATTING) {
// We can redirect only threads which are in proggress now.
return false;
}
// Redirect the thread
$thread->state = Thread::STATE_WAITING;
$thread->nextAgent = $operator_id;
$thread->agentId = 0;
// Check if the target operator belongs to the current thread's group.
// If not reset the current thread's group.
if ($thread->groupId != 0) {
$db = Database::getInstance();
list($groups_count) = $db->query("SELECT count(*) AS count " . "FROM {operatortoopgroup} " . "WHERE operatorid = ? AND groupid = ?", array($operator_id, $thread->groupId), array('return_rows' => Database::RETURN_ONE_ROW, 'fetch_type' => Database::FETCH_NUM));
if ($groups_count === 0) {
$thread->groupId = 0;
}
}
$thread->save();
// Send notification message
$thread->postMessage(Thread::KIND_EVENTS, getlocal('Operator {0} redirected you to another operator. Please wait a while.', array(get_operator_name($this->getOperator())), $thread->locale, true));
return true;
}
