/**
* Display a listing of tickets related to user.
*
* @return Response
*/
public function index()
{
$items = config('ticketit.paginate_items');
if (Models\Agent::isAdmin()) {
$tickets = Models\Ticket::orderBy('updated_at', 'desc')->paginate($items);
} elseif (Models\Agent::isAgent()) {
$agent = Models\Agent::find(\Auth::user()->id);
$tickets = $agent->agentTickets()->orderBy('updated_at', 'desc')->paginate($items);
} else {
$user = Models\Agent::find(\Auth::user()->id);
$tickets = $user->userTickets()->orderBy('updated_at', 'desc')->paginate($items);
}
return view('ticketit::index', compact('tickets'));
}
/**
* Bootstrap the application services.
*
* @return void
*/
public function boot()
{
$installer = new InstallController();
// if a migration is missing scape to the installation
if (empty($installer->inactiveMigrations()) && DB::table('ticketit_settings')->count() != 0) {
// Send the Agent User model to the view under $u
view()->composer('*', function ($view) {
if (auth()->check()) {
$u = Agent::find(auth()->user()->id);
$view->with('u', $u);
}
$setting = new Setting();
$view->with('setting', $setting);
});
// Adding HTML5 color picker to form elements
CollectiveForm::macro('custom', function ($type, $name, $value = "#000000", $options = []) {
$field = $this->input($type, $name, $value, $options);
return $field;
});
// Passing to views the master view value from the setting file
view()->composer('ticketit::*', function ($view) {
$tools = new ToolsController();
$master = Setting::grab('master_template');
$email = Setting::grab('email.template');
$view->with(compact('master', 'email', 'tools'));
});
// Send notification when new comment is added
Comment::creating(function ($comment) {
if (Setting::grab('comment_notification')) {
$notification = new NotificationsController();
$notification->newComment($comment);
}
});
// Send notification when ticket status is modified
Ticket::updating(function ($modified_ticket) {
if (Setting::grab('status_notification')) {
$original_ticket = Ticket::find($modified_ticket->id);
if ($original_ticket->status_id != $modified_ticket->status_id || $original_ticket->completed_at != $modified_ticket->completed_at) {
$notification = new NotificationsController();
$notification->ticketStatusUpdated($modified_ticket, $original_ticket);
}
}
if (Setting::grab('assigned_notification')) {
$original_ticket = Ticket::find($modified_ticket->id);
if ($original_ticket->agent->id != $modified_ticket->agent->id) {
$notification = new NotificationsController();
$notification->ticketAgentUpdated($modified_ticket, $original_ticket);
}
}
return true;
});
// Send notification when ticket status is modified
Ticket::created(function ($ticket) {
if (Setting::grab('assigned_notification')) {
$notification = new NotificationsController();
$notification->newTicketNotifyAgent($ticket);
}
return true;
});
$this->loadTranslationsFrom(__DIR__ . '/Translations', 'ticketit');
$this->loadViewsFrom(__DIR__ . '/Views', 'ticketit');
$this->publishes([__DIR__ . '/Views' => base_path('resources/views/vendor/ticketit')], 'views');
$this->publishes([__DIR__ . '/Translations' => base_path('resources/lang/vendor/ticketit')], 'lang');
$this->publishes([__DIR__ . '/Public' => public_path('vendor/ticketit')], 'public');
$this->publishes([__DIR__ . '/Migrations' => base_path('database/migrations')], 'db');
// Check public assets are present, publish them if not
// $installer->publicAssets();
$main_route = Setting::grab('main_route');
$admin_route = Setting::grab('admin_route');
include __DIR__ . '/routes.php';
} elseif (Request::path() == 'tickets-install') {
$this->loadTranslationsFrom(__DIR__ . '/Translations', 'ticketit');
$this->loadViewsFrom(__DIR__ . '/Views', 'ticketit');
$this->publishes([__DIR__ . '/Migrations' => base_path('database/migrations')], 'db');
Route::get('/tickets-install', ['middleware' => 'auth', 'uses' => 'Kordy\\Ticketit\\Controllers\\InstallController@index']);
Route::post('/tickets-install', ['middleware' => 'auth', 'uses' => 'Kordy\\Ticketit\\Controllers\\InstallController@setup']);
}
}
/**
* Sync Administrator categories with the selected categories got from update form
* @param $id
* @param Request $request
*/
public function syncAdministratorCategories($id, Request $request)
{
$form_cats = $request->input('administrator_cats') == null ? [] : $request->input('administrator_cats');
$administrator = Agent::find($id);
$administrator->categories()->sync($form_cats);
}
/**
* Sync Agent categories with the selected categories got from update form
* @param $id
* @param Request $request
*/
public function syncAgentCategories($id, Request $request)
{
$form_cats = $request->input('agent_cats') == null ? [] : $request->input('agent_cats');
$agent = Agent::find($id);
$agent->categories()->sync($form_cats);
}
public function getTickets($complete = false)
{
$user = Agent::find(auth()->user()->id);
if ($user->isAdmin()) {
$tickets = $user->allTickets($complete);
} elseif ($user->isAgent()) {
$tickets = $user->agentTickets($complete);
} else {
$tickets = $user->userTickets($complete);
}
return $tickets;
}