/**
* @param int $ticketId
* @return Ticket
*
* @throws TicketNotFoundException
*/
private function loadTicketBy($ticketId)
{
$ticket = $this->ticketRepository->get($ticketId);
if (is_null($ticket)) {
throw new TicketNotFoundException();
}
return $ticket;
}
/**
* @param int $ticketId
* @return Ticket
*/
private function loadTicketBy($ticketId)
{
$ticket = $this->ticketRepository->get($ticketId);
if (is_null($ticket)) {
throw new \RuntimeException('Ticket loading failed, ticket not found.');
}
return $ticket;
}
/**
* @param int $id
* @return $this
*/
public function setBranchId($id)
{
$branch = $this->branchRepository->get((int) $id);
if (is_null($branch)) {
throw new \LogicException('Branch loading failed, branch not found.');
}
$this->branch = $branch;
return $this;
}
/**
* @param string $filterId
* @return mixed
*/
public function generateGridFilterUrl($filterId)
{
/**
* @var $filter \Diamante\DeskBundle\Model\Ticket\Filter
*/
$filter = $this->filterRepository->get($filterId);
if (!$filter) {
throw new \RuntimeException('Filter loading failed, filter not found.');
}
$concreteFilterUrlGenerator = $this->container->get($filter->getServiceId());
if (!$concreteFilterUrlGenerator) {
throw new \RuntimeException('Filter generator loading failed, filter generator not found.');
}
if (!$concreteFilterUrlGenerator instanceof FilterUrlGeneratorInterface) {
throw new \InvalidArgumentException(sprintf('Object should be an instance of FilterUrlGeneratorInterface.'));
}
return $concreteFilterUrlGenerator->generateFilterUrlPart();
}
/**
* Create Ticket
*
* @ApiDoc(
* description="Create ticket",
* uri="/tickets.{_format}",
* method="POST",
* resource=true,
* statusCodes={
* 201="Returned when successful",
* 403="Returned when the user is not authorized to create ticket"
* }
* )
*
* @param CreateTicketCommand $command
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
*/
public function createTicket(CreateTicketCommand $command)
{
if (empty($command->assignee)) {
$branch = $this->branchRepository->get((int) $command->branch);
if ($branch) {
$command->assignee = $branch->getDefaultAssigneeId();
}
}
$this->prepareAttachmentInput($command);
return parent::createTicket($command);
}
/**
* @param $branchId
* @return int
*/
public function getBranchDefaultAssignee($branchId)
{
/**
* @var $branch \Diamante\DeskBundle\Model\Branch\Branch
*/
$branch = $this->branchRepository->get($branchId);
if (empty($branch)) {
throw new \RuntimeException('No branch with given ID found');
}
return $branch->getDefaultAssigneeId();
}
/**
* Delete Branch
* @param int $branchId
* @return void
*/
public function deleteBranch($branchId)
{
$this->isGranted('DELETE', 'Entity:DiamanteDeskBundle:Branch');
$branch = $this->branchRepository->get($branchId);
if (is_null($branch)) {
throw new \RuntimeException('Branch loading failed, branch not found. ');
}
if ($branch->getLogo()) {
$this->branchLogoHandler->remove($branch->getLogo());
}
$this->branchRepository->remove($branch);
}
/**
* Delete Branch
* @param int $branchId
* @return void
*/
public function deleteBranch($branchId)
{
$this->isGranted('DELETE', 'Entity:DiamanteDeskBundle:Branch');
/** @var Branch $branch */
$branch = $this->branchRepository->get($branchId);
if (is_null($branch)) {
throw new BranchNotFoundException();
}
if ($branch->getLogo()) {
$this->branchLogoHandler->remove($branch->getLogo());
}
$this->branchRepository->remove($branch);
}
/**
* Create Ticket
*
* @ApiDoc(
* description="Create ticket",
* uri="/tickets.{_format}",
* method="POST",
* resource=true,
* statusCodes={
* 201="Returned when successful",
* 403="Returned when the user is not authorized to create ticket"
* }
* )
*
* @param CreateTicketCommand $command
* @return \Diamante\DeskBundle\Model\Ticket\Ticket
*/
public function createTicket(CreateTicketCommand $command)
{
if (0 === $command->branch) {
$command->branch = (int) $this->configManager->get('diamante_email_processing.default_branch');
}
if (empty($command->assignee)) {
$branch = $this->branchRepository->get((int) $command->branch);
if ($branch) {
$command->assignee = $branch->getDefaultAssigneeId();
}
}
$this->prepareAttachmentInput($command);
return parent::createTicket($command);
}
