public static function saveRecord($desk, $client, $status, $accountId)
{
$chatConversation = new ChatConversation();
$channelName = self::getChannelName($desk->_id, $client['openId']);
$chatConversation->conversation = $channelName;
$chatConversation->status = $status;
$chatConversation->desk = ['id' => $desk->_id, 'badge' => $desk->badge, 'email' => $desk->email, 'avatar' => $desk->avatar, 'name' => $desk->name];
$chatConversation->client = $client;
$chatConversation->accountId = $accountId;
$chatConversation->lastChatTime = TimeUtil::msTime();
if (!$chatConversation->save()) {
LogUtil::error(['message' => 'save chat conversation failed', 'error' => $chatConversation->errors], 'helpdesk');
throw new ServerErrorHttpException('save chatConversation failed');
} else {
HelpDesk::incClientCount($desk->_id);
}
return $chatConversation;
}