/**
*
* Get the Tickets Reply
* @param String $message Ticket body
* @param Integer $ticketId Ticket ID
* @return Json Response
*
*/
private function replyTickets($message, $ticketId)
{
$user = Session::get('user');
$count = adminUserTickets::where('ticketid', $ticketId)->count();
if ($count == 0) {
$adminUt = new adminUserTickets();
$adminUt->ticketid = $ticketId;
$adminUt->adminid = $user->id;
$adminUt->save();
} else {
$count = adminUserTickets::where('adminid', $user->id)->where('ticketid', $ticketId)->count();
if ($count == 0) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
}
if (!is_null(trim($message)) && !is_null($ticketId)) {
$ticket = tickets::find($ticketId);
if (is_null($ticket)) {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
if ($ticket->opened == 0) {
return response()->json(['message' => 'Ticket Should be opened', 'code' => 'error']);
}
$ticketMsg = new tickets_messages();
$ticketMsg->user_id = Session::get('userid');
$ticketMsg->message = $message;
$ticketMsg->ticket_id = $ticket->id;
$ticketMsg->save();
return response()->json(['code' => 'success', 'task' => 'replyTickets', 'msg' => $ticketMsg]);
} else {
return response()->json(['message' => 'Invalid Request', 'code' => 'error']);
}
}
