public function response($id, Request $request)
{
$ticket = Ticket::find($id);
if (!$ticket) {
return redirect('/')->withErrors(config('constants.NA'));
}
$files = $request->file('file');
$file_count = count($files);
if ($request->hasFile('file') && $file_count > config('config.max_file_upload_at_once')) {
return redirect()->back()->withErrors('Max ' . config('config.max_file_upload_at_once') . ' files are allowed to upload at once.');
}
$uploadcount = 0;
$uploaded_file = array();
if ($request->hasFile('file')) {
foreach ($files as $file) {
$filename = uniqid();
$rules = array('file' => 'mimes:' . config('config.allowed_upload_file'));
$validator = Validator::make(array('file' => $file), $rules);
if ($validator->passes()) {
$destinationPath = 'uploads/response_attachment';
$name = $file->getClientOriginalName();
$extension = $file->getClientOriginalExtension();
$upload_success = $file->move($destinationPath, $filename . "." . $extension);
$uploaded_file[] = $filename . '.' . $extension;
$uploadcount++;
}
}
}
if ($file_count > 0 && $uploadcount == 0 && $request->hasFile('file')) {
return redirect()->back()->withErrors('Only some files are allowed.');
}
$ticket_response = new TicketResponse();
if ($uploadcount > 0) {
$ticket_response->attachments = implode(',', $uploaded_file);
}
$title = $request->input('mail_subject');
$content = $request->input('response_description');
$ticket_response->response_description = $content;
$ticket_response->user_id = Auth::user()->id;
$ticket_response->ticket_id = $id;
$ticket_response->set_response_time = $request->input('set_response_time') ? time() : null;
$ticket_response->set_resolution_time = $request->input('set_resolution_time') ? time() : null;
$ticket_response->save();
if ($ticket_response->set_response_time) {
$ticket->responded = 1;
}
if ($ticket_response->set_resolution_time) {
$ticket->resolved = 1;
}
$ticket->ticket_status = $request->input('ticket_status');
$ticket->save();
if ($request->input('send_mail')) {
Mail::send('template.mail', compact('content'), function ($message) use($ticket, $title) {
$message->to($ticket->User->email)->subject($title);
});
}
return redirect()->back()->withSuccess('Ticket reply sent.');
}
