/**
* Display a listing of the resource.
*
* @return \Illuminate\Http\RedirectResponse
*/
public function index()
{
$classCounts = [];
foreach ((array) Lang::get('classifications') as $classID => $classInfo) {
$classTotal = new \stdClass();
$tickets = Ticket::where('class_id', $classID);
$ticketCount = $tickets->count();
$tickets = $tickets->get();
if ($ticketCount !== 0) {
$classTotal->name = $classInfo['name'];
$classTotal->tickets = $tickets->count();
$classCounts[] = $classTotal;
}
}
return view('analytics')->with('classCounts', $classCounts)->with('auth_user', $this->auth_user);
}
/**
* Display all closed tickets
* @param Request $request
* @return Response
*/
public function statusClosed()
{
$tickets = Ticket::where('status_id', 2)->paginate(10);
return view('tickets.index')->with('tickets', $tickets)->with('user', $this->user);
}
/**
* {@inherit docs}.
*/
protected function getCollectionWithArguments()
{
return Ticket::where('id', $this->argument('ticket'));
}
/**
* Walk thru all tickets to see which need closing
*
* @return boolean
*/
private function ticketsClosing()
{
$closeOlderThen = strtotime(config('main.housekeeping.tickets_close_after') . " ago");
$validator = Validator::make(['mailarchive_remove_after' => $closeOlderThen], ['mailarchive_remove_after' => 'required|timestamp']);
if ($validator->fails()) {
$messages = $validator->messages();
$message = '';
foreach ($messages->all() as $messagePart) {
$message .= $messagePart . PHP_EOL;
}
echo $message;
return false;
} else {
$tickets = Ticket::where('status_id', '!=', '2')->get();
foreach ($tickets as $ticket) {
if ($ticket->lastEvent[0]->timestamp <= $closeOlderThen) {
$ticket->update(['status_id' => 2]);
}
}
}
return true;
}
/**
* Create a list of tickets that need outgoing notifications.
*
* @param int|bool $ticket Ticket ID
* @param string|bool $reference ReferenceName of contact in ticket
* @param bool|bool $force Force sending even when there are no new events
* @param string $only Only send to ('ip', 'domain' or null (both))
*
* @return array $notificationList List of notifications to send
*/
public function buildList($ticket = false, $reference = false, $force = false, $only = null)
{
/*
* Select a list of tickets that are not closed(2) by default or add ticket / reference
* conditions if options were passed along.
*/
$selection = [];
$search = Ticket::where('id', '>', '0');
if (!$force) {
$search = Ticket::where('status_id', '!=', 'CLOSED');
}
if ($ticket !== false) {
$search->where('id', '=', $ticket);
}
if ($reference !== false) {
$search->where('ip_contact_reference', '=', $reference)->orwhere('domain_contact_reference', '=', $reference);
}
$tickets = $search->get();
$validator = Validator::make(['notification info_interval' => strtotime(config('main.notifications.info_interval') . ' ago'), 'notification abuse_interval' => strtotime(config('main.notifications.abuse_interval') . ' ago'), 'notification min_lastseen' => strtotime(config('main.notifications.min_lastseen') . ' ago')], ['notification info_interval' => 'required|timestamp', 'notification abuse_interval' => 'required|timestamp', 'notification min_lastseen' => 'required|timestamp']);
if ($validator->fails()) {
$messages = $validator->messages();
$message = '';
foreach ($messages->all() as $messagePart) {
$message .= $messagePart . PHP_EOL;
}
return $message;
}
// If an invalid value for $only is given, set default (null = both)
if (!in_array($only, ['ip', 'domain'])) {
$only = null;
}
$sendInfoAfter = strtotime(config('main.notifications.info_interval') . ' ago');
$sendAbuseAfter = strtotime(config('main.notifications.abuse_interval') . ' ago');
$sendNotOlderThen = strtotime(config('main.notifications.min_lastseen') . ' ago');
foreach ($tickets as $ticket) {
/*
* Only send a notification if there is something new to report
* or if this is the first notification.
*/
if ($ticket->last_notify_count == $ticket->events->count() && $ticket->last_notify_count != 0 && $force !== true) {
continue;
} else {
/*
* Filter outgoing notifications and aggregate them by reference so we can send out a single
* notifications for multiple tickets if needed.
*/
if ($force !== true) {
// Skip if status Ignored
if ($ticket->status_id == 'IGNORED') {
continue;
}
// Skip if type Info and contact status Ignored
if ($ticket->type_id == 'INFO' && $ticket->contact_status_id == 'IGNORED') {
continue;
}
// Skip if type Info (1) and last notification was send after info interval
if ($ticket->last_notify_count != 0 && $ticket->type_id == 'INFO' && $ticket->last_notify_timestamp >= $sendInfoAfter) {
continue;
}
// Skip if type Info (1) and last notification was send after abuse interval
if ($ticket->last_notify_count != 0 && $ticket->type_id != 'INFO' && $ticket->last_notify_timestamp >= $sendAbuseAfter) {
continue;
}
// Skip if the event received is older the minimal last seen
if ($ticket->lastEvent[0]->timestamp <= $sendNotOlderThen) {
continue;
}
// Conditions just for IP contacts
if (!empty($ticket->ip_contact_reference) && $ticket->ip_contact_reference != 'UNDEF' && $ticket->ip_contact_auto_notify == true && $only != 'domain') {
$selection[$ticket->ip_contact_reference]['ip'][] = $ticket;
}
// Conditions just for Domain contacts
if (!empty($ticket->domain_contact_reference) && $ticket->domain_contact_reference != 'UNDEF' && $ticket->domain_contact_auto_notify == true && $ticket->domain_contact_reference != $ticket->ip_contact_reference && $only != 'ip') {
$selection[$ticket->domain_contact_reference]['domain'][] = $ticket;
}
} else {
/*
* Notifications are forced, therefor we skip all the checks except empty/undef
*/
// Conditions just for IP contacts
if (!empty($ticket->ip_contact_reference) && $ticket->ip_contact_reference != 'UNDEF' && $only != 'domain') {
$selection[$ticket->ip_contact_reference]['ip'][] = $ticket;
}
// Conditions just for Domain contacts
if (!empty($ticket->domain_contact_reference) && $ticket->domain_contact_reference != 'UNDEF' && $ticket->domain_contact_reference != $ticket->ip_contact_reference && $only != 'ip') {
$selection[$ticket->domain_contact_reference]['domain'][] = $ticket;
}
}
}
}
return $selection;
}
/**
* Execute the command.
*
* @param array $events
* @param integer $evidenceID
* @return array
*/
public function save($events, $evidenceID)
{
$ticketCount = 0;
$eventCount = 0;
$eventsIgnored = 0;
foreach ($events as $event) {
/* Here we will seek through all the events and look if there is an existing ticket. We will split them up
* into two seperate arrays: $eventsNew and $events$known. We can save all the known events in the DB with
* a single event saving loads of queries
*
* IP Owner is leading, as in most cases even if the domain is moved
* The server might still have a problem. Next to the fact that domains
* Arent transferred to a new owner 'internally' anyways.
*
* So we do a lookup based on the IP same as with the 3.x engine. After
* the lookup we check wither the domain contact was changed, if so we UPDATE
* the ticket and put a note somewhere about it. This way the IP owner does
* not get a new ticket on this matter and the new domain owner is getting updates.
*
* As the ASH link is based on the contact code, the old domain owner will not
* have any access to the ticket anymore.
*/
// If an event is too old we are ignoring it
if (config('main.reports.min_lastseen') !== false && strtotime(config('main.reports.min_lastseen')) !== false && strtotime(config('main.reports.min_lastseen') . ' ago') > $event['timestamp']) {
Log::debug(get_class($this) . ': ' . "is ignoring event because its older then " . config('main.reports.min_lastseen'));
continue;
}
// Start with building a classification lookup table and switch out name for ID
foreach ((array) Lang::get('classifications') as $classID => $class) {
if ($class['name'] == $event['class']) {
$event['class'] = $classID;
}
}
// Also build a types lookup table and switch out name for ID
foreach ((array) Lang::get('types.type') as $typeID => $type) {
if ($type['name'] == $event['type']) {
$event['type'] = $typeID;
}
}
// Lookup the ip contact and if needed the domain contact too
$findContact = new FindContact();
$ipContact = $findContact->byIP($event['ip']);
if ($event['domain'] != '') {
$domainContact = $findContact->byDomain($event['domain']);
} else {
$domainContact = $findContact->undefined();
}
/*
* Ignore the event if both ip and domain contacts are undefined and the resolving of an contact
* was required. This is handy to ignore any reports that are not considered local, but use
* with caution as it might just ignore anything if your IP/domains are not correctly configured
*/
if ($ipContact->reference == 'UNDEF' && $domainContact->reference == 'UNDEF' && config('main.reports.resolvable_only') === true) {
if (!empty($domainContact) && $domainContact->reference == 'UNDEF' || empty($domainContact)) {
Log::debug(get_class($this) . ': ' . "is ignoring event because there is no IP or Domain contact");
continue;
}
}
/*
* Search to see if there is an existing ticket for this event classification
*/
$ticket = Ticket::where('ip', '=', $event['ip'])->where('class_id', '=', $event['class'], 'AND')->where('type_id', '=', $event['type'], 'AND')->where('ip_contact_reference', '=', $ipContact->reference, 'AND')->where('status_id', '!=', 2, 'AND')->get();
if ($ticket->count() === 0) {
/*
* If there are no search results then there is no existing ticket and we should create one
*/
$ticketCount++;
$newTicket = new Ticket();
$newTicket->ip = $event['ip'];
$newTicket->domain = empty($event['domain']) ? '' : $event['domain'];
$newTicket->class_id = $event['class'];
$newTicket->type_id = $event['type'];
$newTicket->ip_contact_account_id = $ipContact->account_id;
$newTicket->ip_contact_reference = $ipContact->reference;
$newTicket->ip_contact_name = $ipContact->name;
$newTicket->ip_contact_email = $ipContact->email;
$newTicket->ip_contact_api_host = $ipContact->api_host;
$newTicket->ip_contact_api_key = $ipContact->api_key;
$newTicket->ip_contact_auto_notify = $ipContact->auto_notify;
$newTicket->ip_contact_notified_count = 0;
$newTicket->domain_contact_account_id = $domainContact->account_id;
$newTicket->domain_contact_reference = $domainContact->reference;
$newTicket->domain_contact_name = $domainContact->name;
$newTicket->domain_contact_email = $domainContact->email;
$newTicket->domain_contact_api_host = $domainContact->api_host;
$newTicket->domain_contact_api_key = $domainContact->api_key;
$newTicket->domain_contact_auto_notify = $domainContact->auto_notify;
$newTicket->domain_contact_notified_count = 0;
$newTicket->status_id = 1;
$newTicket->last_notify_count = 0;
$newTicket->last_notify_timestamp = 0;
$newTicket->save();
$newEvent = new Event();
$newEvent->evidence_id = $evidenceID;
$newEvent->information = $event['information'];
$newEvent->source = $event['source'];
$newEvent->ticket_id = $newTicket->id;
$newEvent->timestamp = $event['timestamp'];
$newEvent->save();
} elseif ($ticket->count() === 1) {
/*
* There is an existing ticket, so we just need to add the event to this ticket. If the event is an
* exact match we consider it a duplicate and will ignore it.
*/
$ticket = $ticket[0];
if (Event::where('information', '=', $event['information'])->where('source', '=', $event['source'])->where('ticket_id', '=', $ticket->id)->where('timestamp', '=', $event['timestamp'])->exists()) {
$eventsIgnored++;
} else {
// New unique event, so we will save this
$eventCount++;
$newEvent = new Event();
$newEvent->evidence_id = $evidenceID;
$newEvent->information = $event['information'];
$newEvent->source = $event['source'];
$newEvent->ticket_id = $ticket->id;
$newEvent->timestamp = $event['timestamp'];
$newEvent->save();
/*
* If the reference has changed for the domain owner, then we update the ticket with the new
* domain owner. We not check if anything else then the reference has changed. If you change the
* contact data you have the option to propogate it onto open tickets.
*/
if (!empty($event['domain']) && $domainContact !== false && $domainContact->reference !== $ticket->domain_contact_reference) {
$ticket->domain_contact_reference = $domainContact->reference;
$ticket->domain_contact_name = $domainContact->name;
$ticket->domain_contact_email = $domainContact->email;
$ticket->domain_contact_api_host = $domainContact->api_host;
$ticket->domain_contact_api_key = $domainContact->api_key;
$ticket->domain_contact_auto_notify = $domainContact->auto_notify;
$ticket->account_id = $domainContact->account->id;
$ticket->save();
}
// TODO: If this is an abuse/escalation ticket and currently 'resolved' then put status back to Open
// TODO: Implement escalation triggers
}
} else {
/*
* We should not never have more then two open tickets for the same case. If this happens there is a
* fault in the aggregator which must be resolved first. Until then we will permfail here.
*/
$this->failed('Unable to link to ticket, multiple open tickets found for same event type');
}
}
Log::debug(get_class($this) . ': ' . "has completed creating {$ticketCount} new tickets, " . "linking {$eventCount} new events and ignored {$eventsIgnored} duplicates");
$this->success('');
}
/**
* {@inheritdoc}.
*/
protected function findWithCondition($filter)
{
return Ticket::where('id', $filter)->get();
}
/**
* Execute the command.
*
* @return array
*/
public function handle()
{
// Start with building a classification lookup table
$classNames = [];
foreach (Lang::get('classifications') as $classID => $class) {
$classNames[$class['name']] = $classID;
}
// Also build a types lookup table
$typeNames = [];
foreach (Lang::get('types.type') as $typeID => $type) {
$typeNames[$type['name']] = $typeID;
}
// Also build a status lookup table
$statusNames = [];
foreach (Lang::get('types.status') as $statusID => $status) {
$statusNames[$status['name']] = $statusID;
}
foreach ($this->events as $event) {
/* Here we will thru all the events and look if these is an existing ticket. We will split them up into
* two seperate arrays: $eventsNew and $events$known. We can save all the known events in the DB with
* a single event saving loads of queries
*
* IP Owner is leading, as in most cases even if the domain is moved
* The server might still have a problem. Next to the fact that domains
* Arent transferred to a new owner 'internally' anyways.
*
* So we do a lookup based on the IP same as with the 3.x engine. After
* the lookup we check wither the domain contact was changed, if so we UPDATE
* the ticket and put a note somewhere about it. This way the IP owner does
* not get a new ticket on this matter and the new domain owner is getting updates.
*
* As the ASH link is based on the contact code, the old domain owner will not
* have any access to the ticket anymore.
*/
// Lookup the ip contact and if needed the domain contact too
$ipContact = FindContact::byIP($event['ip']);
if ($event['domain'] != '') {
$domainContact = FindContact::byDomain($event['domain']);
}
// Search to see if there is an existing ticket for this event classification
// Todo: somehow add the domain too!!!!
$search = Ticket::where('ip', '=', $event['ip'])->where('class_id', '=', $classNames[$event['class']], 'AND')->where('type_id', '=', $typeNames[$event['type']], 'AND')->where('ip_contact_reference', '=', $ipContact->reference, 'AND')->where('status_id', '!=', 2, 'AND')->get();
if ($search->count() === 0) {
// Build an array with all new tickes and save it with its related event and evidence link.
$newTicket = new Ticket();
$newTicket->ip = $event['ip'];
$newTicket->domain = $event['domain'];
$newTicket->class_id = $classNames[$event['class']];
$newTicket->type_id = $typeNames[$event['type']];
$newTicket->ip_contact_reference = $ipContact->reference;
$newTicket->ip_contact_name = $ipContact->name;
$newTicket->ip_contact_email = $ipContact->email;
$newTicket->ip_contact_rpchost = $ipContact->rpc_host;
$newTicket->ip_contact_rpckey = $ipContact->rpc_key;
$newTicket->ip_contact_auto_notify = $ipContact->auto_notify;
if ($event['domain'] != '') {
$newTicket->domain_contact_reference = $domainContact->reference;
$newTicket->domain_contact_name = $domainContact->name;
$newTicket->domain_contact_email = $domainContact->email;
$newTicket->domain_contact_rpchost = $domainContact->rpc_host;
$newTicket->domain_contact_rpckey = $domainContact->rpc_key;
$newTicket->domain_contact_auto_notify = $domainContact->auto_notify;
}
$newTicket->status_id = 1;
$newTicket->notified_count = 0;
$newTicket->last_notify_count = 0;
$newTicket->last_notify_timestamp = 0;
$newTicket->save();
$newEvent = new Event();
$newEvent->evidence_id = $this->evidenceID;
$newEvent->information = $event['information'];
$newEvent->source = $event['source'];
$newEvent->ticket_id = $newTicket->id;
$newEvent->timestamp = $event['timestamp'];
$newEvent->save();
// Call notifier action handler, type new
} elseif ($search->count() === 1) {
$ticketID = $search[0]->id;
if (Event::where('information', '=', $event['information'])->where('source', '=', $event['source'])->where('ticket_id', '=', $ticketID)->where('timestamp', '=', $event['timestamp'])->exists()) {
// Exact duplicate match so we will ignore this event
} else {
// New unique event, so we will save this
$newEvent = new Event();
$newEvent->evidence_id = $this->evidenceID;
$newEvent->information = $event['information'];
$newEvent->source = $event['source'];
$newEvent->ticket_id = $ticketID;
$newEvent->timestamp = $event['timestamp'];
$newEvent->save();
// Call notifier action handler, type update
}
// This is an existing ticket
} else {
$this->failed('Unable to link to ticket, multiple open tickets found for same event type');
}
}
$this->success('');
}
/**
* Execute the command.
*
* @param array $incidents
* @param int $evidenceID
*
* @return array
*/
public function save($incidents, $evidenceID)
{
$ticketCount = 0;
$incidentCount = 0;
$incidentsIgnored = 0;
foreach ($incidents as $incident) {
/* Here we will seek through all the incidents and look if there is an existing ticket. We will split
* them up into two seperate arrays: $incidentsNew and $incidents$known. We can save all the known
* incidents in the DB with a single incident saving loads of queries
*
* IP Owner is leading, as in most cases even if the domain is moved
* The server might still have a problem. Next to the fact that domains
* Arent transferred to a new owner 'internally' anyways.
*
* So we do a lookup based on the IP same as with the 3.x engine. After
* the lookup we check wither the domain contact was changed, if so we UPDATE
* the ticket and put a note somewhere about it. This way the IP owner does
* not get a new ticket on this matter and the new domain owner is getting updates.
*
* As the ASH link is based on the contact code, the old domain owner will not
* have any access to the ticket anymore.
*/
// If an incident is too old we are ignoring it
if (config('main.reports.min_lastseen') !== false && strtotime(config('main.reports.min_lastseen')) !== false && strtotime(config('main.reports.min_lastseen') . ' ago') > $incident->timestamp) {
Log::debug(get_class($this) . ': ' . 'is ignoring incident because its older then ' . config('main.reports.min_lastseen'));
continue;
}
// Lookup the ip contact and if needed the domain contact too
$findContact = new FindContact();
$ipContact = $findContact->byIP($incident->ip);
if ($incident->domain != '') {
$domainContact = $findContact->byDomain($incident->domain);
} else {
$domainContact = $findContact->undefined();
}
/*
* Ignore the incident if both ip and domain contacts are undefined and the resolving of an contact
* was required. This is handy to ignore any reports that are not considered local, but use
* with caution as it might just ignore anything if your IP/domains are not correctly configured
*/
if ($ipContact->reference == 'UNDEF' && $domainContact->reference == 'UNDEF' && config('main.reports.resolvable_only') === true) {
if (!empty($domainContact) && $domainContact->reference == 'UNDEF' || empty($domainContact)) {
Log::debug(get_class($this) . ': ' . 'is ignoring incident because there is no IP or Domain contact');
continue;
}
}
/*
* Search to see if there is an existing ticket for this incident classification
*/
$ticket = Ticket::where('ip', '=', $incident->ip)->where('class_id', '=', $incident->class, 'AND')->where('ip_contact_reference', '=', $ipContact->reference, 'AND')->where('status_id', '!=', 'CLOSED', 'AND')->get();
if ($ticket->count() === 0) {
/*
* If there are no search results then there is no existing ticket and we should create one
*/
$ticketCount++;
$newTicket = new Ticket();
$newTicket->ip = $incident->ip;
$newTicket->domain = empty($incident->domain) ? '' : $incident->domain;
$newTicket->class_id = $incident->class;
$newTicket->type_id = $incident->type;
$newTicket->ip_contact_account_id = $ipContact->account_id;
$newTicket->ip_contact_reference = $ipContact->reference;
$newTicket->ip_contact_name = $ipContact->name;
$newTicket->ip_contact_email = $ipContact->email;
$newTicket->ip_contact_api_host = $ipContact->api_host;
$newTicket->ip_contact_auto_notify = $ipContact->auto_notify;
$newTicket->ip_contact_notified_count = 0;
$newTicket->domain_contact_account_id = $domainContact->account_id;
$newTicket->domain_contact_reference = $domainContact->reference;
$newTicket->domain_contact_name = $domainContact->name;
$newTicket->domain_contact_email = $domainContact->email;
$newTicket->domain_contact_api_host = $domainContact->api_host;
$newTicket->domain_contact_auto_notify = $domainContact->auto_notify;
$newTicket->domain_contact_notified_count = 0;
$newTicket->status_id = 'OPEN';
$newTicket->last_notify_count = 0;
$newTicket->last_notify_timestamp = 0;
// Validate the model before saving
$validator = Validator::make(json_decode(json_encode($newTicket), true), Ticket::createRules());
if ($validator->fails()) {
return $this->error('DevError: Internal validation failed when saving the Ticket object ' . implode(' ', $validator->messages()->all()));
}
$newTicket->save();
$newEvent = new Event();
$newEvent->evidence_id = $evidenceID;
$newEvent->information = $incident->information;
$newEvent->source = $incident->source;
$newEvent->ticket_id = $newTicket->id;
$newEvent->timestamp = $incident->timestamp;
// Validate the model before saving
$validator = Validator::make(json_decode(json_encode($newEvent), true), Event::createRules());
if ($validator->fails()) {
return $this->error('DevError: Internal validation failed when saving the Event object ' . implode(' ', $validator->messages()->all()));
}
$newEvent->save();
} elseif ($ticket->count() === 1) {
/*
* There is an existing ticket, so we just need to add the incident to this ticket. If the
* incident is an exact match we consider it a duplicate and will ignore it.
*/
$ticket = $ticket[0];
if (Event::where('information', '=', $incident->information)->where('source', '=', $incident->source)->where('ticket_id', '=', $ticket->id)->where('timestamp', '=', $incident->timestamp)->exists()) {
$incidentsIgnored++;
} else {
// New unique incident, so we will save this
$incidentCount++;
$newEvent = new Event();
$newEvent->evidence_id = $evidenceID;
$newEvent->information = $incident->information;
$newEvent->source = $incident->source;
$newEvent->ticket_id = $ticket->id;
$newEvent->timestamp = $incident->timestamp;
// Validate the model before saving
$validator = Validator::make(json_decode(json_encode($newEvent), true), Event::createRules());
if ($validator->fails()) {
return $this->error('DevError: Internal validation failed when saving the Event object ' . implode(' ', $validator->messages()->all()));
}
$newEvent->save();
/*
* If the reference has changed for the domain owner, then we update the ticket with the new
* domain owner. We not check if anything else then the reference has changed. If you change the
* contact data you have the option to propogate it onto open tickets.
*/
if (!empty($incident->domain) && $domainContact !== false && $domainContact->reference !== $ticket->domain_contact_reference) {
$ticket->domain_contact_reference = $domainContact->reference;
$ticket->domain_contact_name = $domainContact->name;
$ticket->domain_contact_email = $domainContact->email;
$ticket->domain_contact_api_host = $domainContact->api_host;
$ticket->domain_contact_auto_notify = $domainContact->auto_notify;
$ticket->account_id = $domainContact->account->id;
}
/*
* Upgrade the type if the received event has a higher priority type included
*/
$priority = ['INFO', 'ABUSE', 'ESCALATION'];
if (array_search($ticket->type_id, $priority) < array_search($incident->type, $priority)) {
$ticket->type_id = $incident->type;
}
/*
* If the ticket was set to resolved, move it back to open
*/
if ($ticket->status_id == 'RESOLVED') {
$ticket->status_id = 'OPEN';
}
/*
* Walk thru the escalation upgrade path, and upgrade if required
*/
//echo config("escalations.{$ticket->class_id}.abuse.enabled");
if (is_array(config("escalations.{$ticket->class_id}"))) {
// There is a specific escalation path for this class
$escalationPath = $ticket->class_id;
} else {
// Use the default escalation path
$escalationPath = 'DEFAULT';
}
// Check if all the values are set, or log a warning that were skipping escalation paths
if (!is_bool(empty(config("escalations.{$escalationPath}.abuse.enabled"))) || !is_numeric(config("escalations.{$escalationPath}.abuse.threshold")) || !is_bool(empty(config("escalations.{$escalationPath}.escalation.enabled"))) || !is_numeric(config("escalations.{$escalationPath}.escalation.threshold"))) {
Log::warning(get_class($this) . ': ' . 'Escalation path settings are missing or incomplete. Skipping this phase');
} else {
// Now actually check if anything needs to be changed and if so, change it.
if (!empty(config("escalations.{$escalationPath}.abuse.enabled")) && !empty(config("escalations.{$escalationPath}.abuse.threshold")) && $ticket->events->count() > config("escalations.{$escalationPath}.abuse.threshold") && $ticket->type_id == 'INFO') {
// Upgrade to abuse
Log::debug(get_class($this) . ': ' . "An escalation path threshold has been reached for ticket {$ticket->id}, " . 'threshold: ' . config("escalations.{$escalationPath}.abuse.threshold") . ', ' . 'setting: info -> abuse');
$ticket->type_id = 'ABUSE';
}
if (!empty(config("escalations.{$escalationPath}.escalation.enabled")) && !empty(config("escalations.{$escalationPath}.escalation.threshold")) && $ticket->events->count() > config("escalations.{$escalationPath}.escalation.threshold") && $ticket->type_id == 'ABUSE') {
// Upgrade to escalation
Log::debug(get_class($this) . ': ' . "An escalation path threshold has been reached for ticket {$ticket->id}, " . 'threshold: ' . config("escalations.{$escalationPath}.escalation.threshold") . ', ' . 'setting: abuse -> escalation');
$ticket->type_id = 'ESCALATION';
}
}
// Validate the model before saving
$validator = Validator::make(json_decode(json_encode($ticket), true), Ticket::createRules());
if ($validator->fails()) {
return $this->error('DevError: Internal validation failed when saving the Ticket object ' . implode(' ', $validator->messages()->all()));
}
$ticket->save();
}
} else {
/*
* We should not never have more then two open tickets for the same case. If this happens there is a
* fault in the aggregator which must be resolved first. Until then we will permfail here.
*/
$this->error('Unable to link to ticket, multiple open tickets found for same incident type');
}
}
Log::debug(get_class($this) . ': ' . "has completed creating {$ticketCount} new tickets, " . "linking {$incidentCount} new incidents and ignored {$incidentsIgnored} duplicates");
return $this->success('');
}
/**
* Execute the command.
* @return array
*/
public function handle()
{
$ticketCount = 0;
$eventCount = 0;
$eventsIgnored = 0;
foreach ($this->events as $event) {
/* Here we will thru all the events and look if these is an existing ticket. We will split them up into
* two seperate arrays: $eventsNew and $events$known. We can save all the known events in the DB with
* a single event saving loads of queries
*
* IP Owner is leading, as in most cases even if the domain is moved
* The server might still have a problem. Next to the fact that domains
* Arent transferred to a new owner 'internally' anyways.
*
* So we do a lookup based on the IP same as with the 3.x engine. After
* the lookup we check wither the domain contact was changed, if so we UPDATE
* the ticket and put a note somewhere about it. This way the IP owner does
* not get a new ticket on this matter and the new domain owner is getting updates.
*
* As the ASH link is based on the contact code, the old domain owner will not
* have any access to the ticket anymore.
*/
// Start with building a classification lookup table and switch out name for ID
foreach ((array) Lang::get('classifications') as $classID => $class) {
if ($class['name'] == $event['class']) {
$event['class'] = $classID;
}
}
// Also build a types lookup table and switch out name for ID
foreach ((array) Lang::get('types.type') as $typeID => $type) {
if ($type['name'] == $event['type']) {
$event['type'] = $typeID;
}
}
// Lookup the ip contact and if needed the domain contact too
$ipContact = FindContact::byIP($event['ip']);
if ($event['domain'] != '') {
$domainContact = FindContact::byDomain($event['domain']);
} else {
$domainContact = false;
}
/*
* Search to see if there is an existing ticket for this event classification
*/
$search = Ticket::where('ip', '=', $event['ip'])->where('class_id', '=', $event['class'], 'AND')->where('type_id', '=', $event['type'], 'AND')->where('ip_contact_reference', '=', $ipContact->reference, 'AND')->where('status_id', '!=', 2, 'AND')->get();
if ($search->count() === 0) {
/*
* If there are no search results then there is no existing ticket and we should create one
*/
$ticketCount++;
$newTicket = new Ticket();
$newTicket->ip = $event['ip'];
$newTicket->domain = $event['domain'];
$newTicket->class_id = $event['class'];
$newTicket->type_id = $event['type'];
$newTicket->ip_contact_reference = $ipContact->reference;
$newTicket->ip_contact_name = $ipContact->name;
$newTicket->ip_contact_email = $ipContact->email;
$newTicket->ip_contact_rpchost = $ipContact->rpc_host;
$newTicket->ip_contact_rpckey = $ipContact->rpc_key;
$newTicket->ip_contact_auto_notify = $ipContact->auto_notify;
if (!empty($event['domain']) && $domainContact !== false) {
$newTicket->domain_contact_reference = $domainContact->reference;
$newTicket->domain_contact_name = $domainContact->name;
$newTicket->domain_contact_email = $domainContact->email;
$newTicket->domain_contact_rpchost = $domainContact->rpc_host;
$newTicket->domain_contact_rpckey = $domainContact->rpc_key;
$newTicket->domain_contact_auto_notify = $domainContact->auto_notify;
}
$newTicket->status_id = 1;
$newTicket->notified_count = 0;
$newTicket->last_notify_count = 0;
$newTicket->last_notify_timestamp = 0;
$newTicket->save();
$newEvent = new Event();
$newEvent->evidence_id = $this->evidenceID;
$newEvent->information = $event['information'];
$newEvent->source = $event['source'];
$newEvent->ticket_id = $newTicket->id;
$newEvent->timestamp = $event['timestamp'];
$newEvent->save();
// TODO - Call notifier action handler, type new
} elseif ($search->count() === 1) {
/*
* There is an existing ticket, so we just need to add the event to this ticket. If the event is an
* exact match we consider it a duplicate and will ignore it.
*/
$ticketID = $search[0]->id;
if (Event::where('information', '=', $event['information'])->where('source', '=', $event['source'])->where('ticket_id', '=', $ticketID)->where('timestamp', '=', $event['timestamp'])->exists()) {
$eventsIgnored++;
} else {
// New unique event, so we will save this
$eventCount++;
$newEvent = new Event();
$newEvent->evidence_id = $this->evidenceID;
$newEvent->information = $event['information'];
$newEvent->source = $event['source'];
$newEvent->ticket_id = $ticketID;
$newEvent->timestamp = $event['timestamp'];
$newEvent->save();
// TODO - Update domain owner if changed based on the contactID (reference)
// TODO - Call notifier action handler, type update
}
} else {
/*
* We should not never have more then two open tickets for the same case. If this happens there is a
* fault in the aggregator which must be resolved first. Until then we will permfail here.
*/
$this->failed('Unable to link to ticket, multiple open tickets found for same event type');
}
}
Log::debug('(JOB ' . getmypid() . ') ' . get_class($this) . ': ' . "has completed creating {$ticketCount} new tickets, " . "linking {$eventCount} new events and ignored {$eventsIgnored} duplicates");
$this->success('');
}
/**
* Walk thru all tickets to see which need closing.
*
* @return bool
*/
private function ticketsClosing()
{
Log::info(get_class($this) . ': Housekeeper is starting to close old tickets');
$closeOlderThen = strtotime(config('main.housekeeping.tickets_close_after') . ' ago');
$validator = Validator::make(['mailarchive_remove_after' => $closeOlderThen], ['mailarchive_remove_after' => 'required|timestamp']);
if ($validator->fails()) {
$messages = $validator->messages();
$message = '';
foreach ($messages->all() as $messagePart) {
$message .= $messagePart . PHP_EOL;
}
echo $message;
return false;
} else {
$tickets = Ticket::where('status_id', '!=', 'CLOSED')->get();
foreach ($tickets as $ticket) {
if ($ticket->lastEvent[0]->timestamp <= $closeOlderThen && strtotime($ticket->created_at) <= $closeOlderThen) {
$ticket->update(['status_id' => 'CLOSED']);
}
}
}
return true;
}
/**
* Retrieve a list of addresses based on open tickets and kick off scanAddress
*
* @return boolean
*/
private function scanTickets()
{
$tickets = Ticket::where('status_id', '!=', '2')->get();
foreach ($tickets as $ticket) {
$this->scanAddress($ticket->ip);
}
return true;
}
